Bairstow Eves London reviews

★★★★★ 1/5

Trustpilot

Rented a flat in Leyton for 2 years…

Rented a flat in Leyton for 2 years through them and paid full rent 6 months in advance for the whole duration of the tenancy. Gave more than a month of notice that i wished to not renew the yearly contract, before the tenancy was coming to an end. I greatly facilitated finding new tenant/s by providing my own free time for viewings (the letting agent was quite unprofessional and crammed in up to 6 viewings in the span of half an hour! and he contacted me on whatsapp for viewings he had already booked for late evenings, without asking if i could even be at the flat!). I contacted the agency only ONCE, about a small problem with the boiler, and that was towards the end of the tenancy. I was promised a full deposit refund (even though I didn't demand it, and I'm happy to be charged for small damages, that are unavoidable when you live in a place for two years). It has been 4+ weeks, no deposit in sight!! The person who is SUPPOSEDLY in charge is constantly on holiday. I thought they would be trustworthy, but now i worry about the safety of my bank account (I provided them my bank details).

Valentina · 24 December 2019

★★★★★ 5/5

Google

Second time we are using this agency in Wanstead and they really professional and provide us with a very good service. Keep up the good work!

Mon · 18 June 2023

★★★★★ 5/5

Google

Excellent service, Elaine & Adam are very professional & experienced letting agents. They found us great tenants. and progressed things quickly - I would highly recommend

Michele · 18 June 2023

★★★★★ 1/5

Trustpilot

Still charging renewal fees.

Renewals fees banned as of June 2019, determined exploitative by the government.My renewal is due in Feb and they're still going to charge me 125 quid to renew for a further 12 months and can only do so legally because I signed before the ban came into force.They still hold £450 deposit from my previous tenancy with them because of a dispute with the land lady, when I contacted them for assistance they very rudely turned me away.Wont be using them again.

Fred · 6 December 2019

★★★★★ 5/5

Google

We are extremely grateful for the support and guidance provided by Bairstow Eves in Wanstead (and Southgate). It felt that the serve provided was bespoke to our needs. We won't hesitate to recommend them!PositiveResponsiveness, Quality, Professionalism

Simon · 18 June 2022

★★★★★ 1/5

Trustpilot

Rubbish estate agency

Been attempting to buy a property that was marketed by this so-called estate agency. Their service has been totally awful: ignoring all forms of communication, happy to tell you all sorts of rubbish about leaseholds which was completely incorrect and just generally rude, uncooperative and useless. Surprisingly, even my solicitor stated that she was sick of their harassment.Sorry to the seller that I had to pull out but this company is not really fit to act as an estate agency.

Simon · 25 October 2019

★★★★★ 5/5

Google

I would highly recommend Bairstow Eves Wanstead for their professionalism and being proactive through out the process. Thankyou Elaine and Adam for your support and outstanding service. Really made moving process smoothly and timely even with the documentation require.PositiveResponsiveness, Quality, Professionalism, Value

Hannah · 18 June 2021

★★★★★ 1/5

Trustpilot

Beware - Negligent Property Management Company

Awful management service that has resulted in my being thousands of pounds out of pocket and having to seek legal advice. Bairstow Eves badly mishandled the tenant, who ended up leaving the property and refusing to pay rent. Their contract was so poorly put together that despite significant pet damage to the carpet, repainting several rooms in garish colours, breaking internal fittings (cisterns) and wrecking the garage door, I have had to foot the bill because the takeover of the property was so shoddily handled. Their 6-monthly inspections of the property (which they only carried out because I insisted on it) were negligent and they failed to spot water damage from a leaking boiler, which the tenant had failed to report. Utterly disgraceful company. Do not risk your money - go anywhere else but Bairstow Eves.

Paul · 16 September 2019

★★★★★ 1/5

Trustpilot

Totally let down by tamworth branch

Totally let down by tamworth branch. They suggested I put my furniture and belongings in the out buildings to let the buyers move in and I would collect when my new house was completed in a few days , after leaving the furniture the buyers complained about the contents been left and we met in the estate agents face to face , Aleisha said that I had told her there were just a few items to store and this is what the buyers were led to believe , this is absolute rubbish she knew I had a houseful of furniture , she just wanted me out the house . I have had to move all the contents again and been given a court order , it is sitting in storage now and costing me a fortune because of this estate agent .

Linda · 14 September 2019

★★★★★ 5/5

Google

Elaine and Adam have been really responsive when dealing with the let of my flat, and I particularly appreciate their focus on compliance.

Jennifer · 22 August 2023

★★★★★ 5/5

Google

First class service from start to finish, Elaine and Karl were a fantastic help and were always happy to go above and beyond to make our move as easy as possible. Would highly recommend

Cem · 19 June 2018

★★★★★ 1/5

Trustpilot

Worse letting agency I ever had

We've been renting with them for 3 months.The moving date was known 1 month before we actually arrived and on the actual date the beds were not even there, one of the bathrooms had to be fixed and today is still not ready as is leaking downstairs and had fire brigade to jump in from the windows while not at home 3 times.In the pre-letting agreement, we were supposed to get some furniture, which we still don't have.The personnel of the agency is not helping either. Really disappointing.

Gabriele · 27 August 2019

★★★★★ 1/5

Trustpilot

Renters beware!! Ensure you request a clean property!

Viewed a property and despite the mess accepted the property accepting that it would be cleaned when the tenants left. It wasn’t. Move in day was a nightmare, food left in fridge, open tins and all, place filthy, urine around toilet seats, utterly filthy. Bairstow Eves response was it was my fault as I should have requested it to be cleaned as a prerequisite of taking to property. I’ve never heard of anywhere that you have to request it be handed over in a habitable state. Unacceptable!

Frazer · 16 August 2019

★★★★★ 5/5

Trustpilot

I have been letting my property through…

I have been letting my property through Bairstows for a number of years now and my recent experience with them has been exceptional. The Letting team of Jamie,Charlie and Jess did an extremely professional job with advertising, viewings with continuous feedback throughout the process. Highly recommended.RegardsKeith N.

Keith · 22 February 2024

★★★★★ 1/5

Trustpilot

A review of the romford branch

A review of the romford branch. We have been with Bairstow eves / county wide for several months. In the period we have had many issues. Of times of four viewings booked and one or none actually turn up, never a follow up call on the Monday after the non show of viewers. Management change in the period didn’t change the situation. We’ve had never had an agent actually attend the property with a potential buyer. We were suspicious that the majority of the viewings are actually fake. As every time we threaten to move away from Bairstow they seem to find more viewings all over the weekend when they’re unavailable to speak to about the no shows. Many many ruined weekends waiting for these potential buyers is tiresome at the very least. Especially if you only get weekends off from your work. Be mindful when opting for selling with this branch. I can’t speak for any other branch. Re - Allison ward

Jon · 28 July 2019

★★★★★ 5/5

Google

Once again, excellent service from Elaine and Adam. They are so knowledgeable and always on hand to answer any questions we may have. Thank you

Karen · 18 June 2023

★★★★★ 1/5

Trustpilot

Poor Service

Recently I made an appointment to view two property for buying. In order to book the appointment I had to submit mortgage deed and other necessary documents, only after viewing this document they ll allow you to book the property for viewing. I understand its their rules and regulation and I have to obey. All documents had been verified and my appointment booked a week before. On the day of the appointment, the agency people came but they took the wrong key for the first house and I was like that's ok we ll rearrange for viewing and I asked can we move to the next property, they mentioned they hadn't got the keys for the second property as well. I lost my patience here, they check a lot of documents to book an appointment and they forgot the main things that is needed for a house. They needs to work on this in rules and regulation before question buyer a lotPoor customer service, very bad experience right from the start of booking appointments. Never suggest this agency to my friends either for letting or buying a property

Adi · 3 July 2019

★★★★★ 1/5

Trustpilot

Appalling service and bad…

Appalling service and bad communication. Do not use their estate agents Countryside as they are worse and you get charged for extras not even heard of and I worked in conveyance solicitors just thieves and bad service. You can never get hold of them either. Baistow Eves also lied about reasons for delay as covering themselves. Use professional estate agent and local solicitors lesson learned!!

Denise · 12 September 2022

★★★★★ 5/5

Google

I find Elaine and Adam on the letttings to be excellent. They have rented my flat out for 8 years now. They are proactive and efficient. Saves me all the hassle with a busy family

CadizSynchro · 18 June 2022

★★★★★ 5/5

Google

I cannot fault the service I have had over the past few years. We have let out our properties with BE very quickly. Elaine always goes the extra mile with both myself and the tenants.

Lu · 18 June 2022

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would! They kept holding deposit unlawfully and without respecting the pre agreement signed by both parties, rude behaviours shouting on the phone and claiming to be the best! Avoid if you can rent somewhere else!

Jessica · 24 May 2024

★★★★★ 1/5

Trustpilot

Bairstow eves Gidea Park an absolute…

Bairstow eves Gidea Park an absolute joke. Three people handling the case of a 76 year old lady waiting to get into a retirement home having moved up from Devon. Staying with daughter who’s given up her bed. Michael Simpson been contacted and aware of situ. Promised weekly updates as the ‘vendor’ doesn’t want him to pass on details.Approx 6 months later can’t even return phone calls as office has permanent answer phone. Obviously vetting their calls. So frustrating as this elderly lady is a recent widow which in itself is enough. I’m honestly disgusted with Bairstows customer service . I wouldn’t use them if they were the last estate agents on this Earth. NO INTEGRITY!!!!

G · 15 April 2019

★★★★★ 1/5

Trustpilot

Worst estate agents ever

This has to be the worst estate agents on the planet. With the manager being one of the worst things, he doesn't know basic things his own staff have to correct him and the communication between them is horrendous. These people handled our property situation very badly which later led us to withdraw from the whole thing. Don't let them trick you into going with their solicitors countrywide. They are absolutely useless and the estate agents will state that the solicitors are quick but they charge close to 2k and cant even reply to an email quick enough because apparently "they don't have enough staff". Their knowledge of a property is so bad that you can't really ask questions because they really don't know no basic knowledge of it. In this particular branch they have a lady working who's name I do not know. Its not Jade she's great but another lady who is really rude, she's reluctant to give updates on property situations and will talk to you like she's better than you. Please avoid them but if you have to then be cautious and don't take their word for anything expect the worse because they have the worst working there.

Foisal · 16 March 2019

★★★★★ 1/5

Trustpilot

I will never use Bairstoweves

I will never use Bairstoweves! Me and my partner have put offers on 2 different properties and both times Bairstoweves ruined it for us! First time we had an offer accepted, we were about to start paying for checks but they then got a higher offer and pushed the venders to accept. Second time we offered £2,000 over asking price, their offer was under asking price and they again pushed the vender to go with them!! They are forceful, rude and just an awful company! Do not recommend at all! They have knocked our confidence right down AGAIN and now worried they are going to wreck it for us AGAIN. Stay clear of them! Thanks a lot.

Danielle · 6 March 2019