Trusted Agent profile · London
★★★★★
943 reviews across 2 platforms
68 High Street, Wanstead, London, E11 2RJ
Bairstow Eves's office in London, at 68 High Street, is rated 3.5 out of 5 across 943 reviews on two platforms, including 334 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotTruly an awful experience
Truly an awful experience, they got me to sign the contract and even told me to put the utilities into my name, then informed me the current tenants were not leaving. When I asked for my holding deposit back they promised it within 3 to 5 days and on the 6th day I'm still waiting. You'll understand why estate agents have such a poor reputation once you deal with these guys. Avoid at all costs if you value your sanity. Truly awful experience
1/5
TrustpilotExpect awful experience with Bairstow Eves
Awful experience dealing with these cowboys as a landlord and my tenant also had a regretful experience with Bairstow Eves.I was pressurized to sign ToB that is not readable, tenants were not properly inducted on the property and had to experience days of electricity blackout due to not informing the tenant on how to manage the electricity payments. Refused to handover my property after 3 terminations of the property management notice.Deducted monies unjustified and illegally from rental income.I have had to refer to them to the property ombudsmanIf you are having any issues with them make a complaint with the property ombudsman to get things right.
5/5
TrustpilotHighly reccomended
Hi, I found Megan extremely helpful, she answered a lot of my questions promptly and kept in contact with me whilst I was making my application to make sure I was happy with everything. Thanks Megan
5/5
TrustpilotI have just sold my house with the help…
I have just sold my house with the help of Bairstow Eves.
1/5
TrustpilotDreadful service!we should have…
Dreadful service!we should have completed 14 days ago! When we signed up we said no viewings without a confirmed mortgage only to find out 8 weeks gone they only had one in principle!!we have been waiting to go as are our sellers and their sellers!😡with a estate agents charge of £5800! For all the times I’ve had to phone them (our agent either doesn’t work some days!is on the phone!or out of office! They should be paying us!! Soooo very angry 😡😡 do NOT use bairstow eves!
5/5
GoogleJust moved a few days before, had a smooth experience with clear and extremely responsive communication with Elaine. Keep up the good work, thanks for everything. 👍 …
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotGAZUMPING
GAZUMPING! Absolutely unprofessional and disgusting company. The house wasn't even on the market when we got a call to have the first view and we were rushed to offer so if we offer the house doesn't go on the market or at least it has been told. On arrival the Agent couldn't find which house to show so we were circling around for the area for ages trying to find out. We liked the house and made an offer with the full asking price which has been accepted by the seller, then they put the property on the market with "offers over" our accepted offer. Unfair, and disgusting. Do Not trust in them!
1/5
TrustpilotUse another estate agent
We thought we sold our flat and then lock down happened. When lock down lifted I push the council etc to get things moving and I have basically done Bairstows job. We then advised they could get in touch with the buyer and to place back on the market. We got two offers one absolutely stupid and the other was accepted then withdrawn because we didnt have a bath. It wasnt there before the offer and I had to chase to get the feed back on that.Then I gave them notice and they said do you still want us to market the flat. Yes I cant go anywhere else for two weeks can I? So I contacted the original buyers solicitors and guess what he is still interested and we should have a final answer to his mortgage issues the 6th of August. So I could have instructed another estate agent and ended up paying double agent fees or worst still lost a buyer.Sorry wouldnt recommend them at all.
1/5
TrustpilotAbsolute cowboys
wow where do I start! 10 years renting a property through these absolute cowboys. Had 100's of issues with them, finally bought our own house so could get out of the unfit house Bairstow let out. Repairs that are their responsibility take months to fix. Had no oven for 4 months! Landlord didn't sign tenancy agreement but funnily enough it was signed when giving evidence for deposit dispute. We recieved half of our deposit back. They said the house was in near immaculate condition when we moved in and that they couldn't find the check in documents. Luckily we had a copy which proved the house was in no where near immaculate condition when we moved in. Bathroom tiles we die to be replaced not long after we moved in, 10 years later they were never done, yet they tried blaming us for the damage the appalling grout work had caused! We had to endure leaks, broken hobs, leaking taps, mouldy wooden window frames, rotten door frames, grubby stains made before we rented, these things either took months to repair or weren't repaired at all. We went two months during winter with our boiler broken, no hot water or heat. AVOID BAIRSTOW EVES AT ALL COST!!!
1/5
TrustpilotTerrible experience!!
Terrible experience!!!
5/5
GoogleYou cant expect better service from agency. Elaine and Adam are professional and very helpfull. I would highly recomend this agency everyone u wont get better renting experience anywhere. It took less then 24hrs and we had everything set thank you for perfect service best regards Lukasz Kurek
Thank you for your brilliant 5* review. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
1/5
TrustpilotUseless
Im a landlord who had a property being 'managed' by these clowns.The lady managing it -Wendy Christoforou couldn't be bothered to do anything I asked her to do. It would take her weeks to do anything and only after I had a go at her for being useless did she start showing results. This company charged me for things I didn't ask for and now 3 months after leaving them I'm still waiting for the deposit back. Suprise, now no one is responding to emails or answering the phone about getting the deposit back. This company does nothing except take money from your pocket. Don't use
1/5
TrustpilotHorrible experience dealing with them.
I rented a flat through them (Barkingside Branch). Everything from the beginning seemed sub-optimal. Firstly, we had to wait around for the agent to get the landlord's signature on the contract for a few days after we had already signed it - then, on the day of moving in, we waited again for the agent a few hours in order to chase some last minute things they needed. The agent didn't even come into the property with us to show us around - they just gave us the key outside and left. Once inside the property we discovered some issues that took a very long time to solve after that. We also needed the radiators replaced, as they weren't working at all, and we ended up waiting over 2 months (November and December) for them to be replaced and only once the council got involved. Now we've been waiting for over a month for them to replace some kitchen appliance, which were in a very poor state from the beginning (you could tell they haven't been replaced in years due to foul smell and rust everywhere). They are very bad at communication, and have an entitled attitude - like you MUST do exactly what they say and pay the rent without any lateness, but when it's time for them to do something for, get ready to wait several months.
5/5
GoogleWhat can I say. A letting agent who does exactly what I asked her to do. Elaine listens, acts, delivers and informs. Would not hesitate to recommend.
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
1/5
TrustpilotCannock branch
I let my property out through the Cannock branch of Bairstoweves. On using their tenant finding service the tenant they found was simply terrible. Didn’t pay the rent leaving a pile of bailiffs letters on finally vacating my property. I appreciate this process can occasionally go this way. The main complaint I would have is that during this period the level of service was abysmal. Unbelievably they seemed totally uninterested, promise after promise to return calls that were never returned. The staff seemed completely out of their depth. Inefficient, apathetic, couldn’t care less & very unhelpful. On visiting the Cannock office to collect the keys to my property & inform them I no longer required their “services” I then found I couldn’t gain access as they had given me the keys to someone else’s property. Just about summed it up. They say the right things, lots of smiles, a veneer of professionalism, behind that total inefficiency. Awful to deal with.
5/5
TrustpilotSimply the BEST !!
I’ll keep it short the team at Biggin Hill Kent are the best estates I have ever dealt with. Karen, Gary and Caroline are so switched on when it comes to giving sound advice over realistic valuations, marketing, and communications. It was literally the smoothest house transaction I have ever done. Other local estate agents could learn a lesson or two about efficiency. We’ll done and thank you once again.
1/5
TrustpilotBy far the worst real estate agent I…
By far the worst real estate agent I have ever been involved with. The rental home we were to move into late last year was undergoing renovations at the time of the viewing and was promised to be completed by 21st November and effectively unfurnished. Move in day arrives and there are still two workers plastering and painting the ceilings and walls amongst other things, meaning the property was filthy and uninhabitable. The house had also been left full of the previous tenants furniture leaving no room for our own. The inventory report could not be completed that day either for obvious reasons. This delayed our move in date by 2 weeks until the 3rd of December and left us stuck with an uninhabitable property.Incredible lack of communication in any form from Bairstow Eves' end, both throughout the moving in process and now while we are still awaiting further repairs to be done to the house (2 months now). Many emails sent without response to multiple staff members.Avoid at all costs and save yourselves the trouble of dealing with this company.
1/5
TrustpilotDont use them
Lee came round really sold us a good service and value for money. We trusted him and signed up, what we have got so far isnt good. We got 6 viewings and only 3 turned up. The estate agent turned up 20 minutes late for the viewings and then she had a conversation with my neighbour about him just selling his flat. The people viewing over heard and this effected the offer to me. So unprofessional and I would not use them again, let hope the flat sells.
5/5
GoogleElaine Hutton at Bairstoweves, Wanstead High Street was very helpful and knowledgeable from start to finish with my tenancy last year. Nothing was ever too much trouble and everything was done effectively and efficiently. Highly recommended!
5/5
GoogleI recently sold my flat through Bairstow Eves in Wanstead. The agent assigned to the sale was Kieran Thomas, and he did a very good job. The process was as smooth as it could have been, and Kieran's manner was very professional throughout. I would happily recommend Bairstow to friends and family.
Hi Rashed, Congratulations on the sale of your property! The Bairstow Eves team in Wanstead aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will pass on your lovely comments to Kieran and the entire team at the branch, many thanks.
1/5
TrustpilotHonestly I wish it was possible to give…
Honestly I wish it was possible to give zero stars.Landlords and tenants alike should avoid this company. Firstly, I was basically tricked into changing my energy supplier to Spark energy, who put me on an incredibly expensive tarrif without my knowledge or consent, Bairstow eves did NOT inform me about any of this. Spark energy comes bottom in almost all rankings of energy suppliers. Maybe thats why they have to force people moving home to switch to them? Similar happened with my water bill. I somehow ended up with three water accounts for the property.Secondly, Bairstow eves did not have a copy of the keys during the whole of my tenancy. They gave me the only set, and then asked me to bring them into their office so they could have another set cut. Highly inconvenient, and when I picked the keys up, they still hadn't had a set cut. So i took the keys, and had they needed to gain access, they would have been unable to do so. When i gave notice and moved out, no one contacted me about checkout or handing the keys back. I wonder if the homeowner was aware of this?Thirdly, now I have moved out (several weeks ago) no one has contacted me regarding an inspection, checkout or deposit. Absolutely pathetic.
1/5
TrustpilotTerrible Company
I have experienced Bairstow Eves as both a buyer and a seller and my opinion of them could not be much lower.I had my flat on market with another agents who did their best but things ran out of stream after about 9 months so I switched to Bairstow Eves hoping I could kick start things again.I will say that the flat is not in good repair and the lease is short but the asking price has been substantially reduced to take account of this.All I have had in 3 months is 2 offers,both well below the asking price.There seems to be little effort made to negotiate or put themselves out and I just wonder how they stay in business.They do not seem to want to do anything to earn their commission.I will be dispensing with their service.On the purchase front I was met with the same laissez faire attitude and lack of communication and my purchase fell through,not completely their fault,but I feel I was misled about the reliability of the seller then just left in the air for weeks without contact.
5/5
GoogleSecond time we are using this agency in Wanstead and they really professional and provide us with a very good service. Keep up the good work!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service, Elaine & Adam are very professional & experienced letting agents. They found us great tenants. and progressed things quickly - I would highly recommend
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
