Bairstow Eves London reviews

★★★★★ 5/5

Google

My partner and I moved into a new flat yesterday and it's been the easiest process. Elaine and Adam from Bairstow Eves were fantastic, and the last time I moved I had an awful experience with an Estate Agent, so it was amazing to have Elaine that really knew what she was doing. Thank you!! 5*

Max · 19 June 2019

★★★★★ 1/5

Trustpilot

Barking branch

When starting collaboration with this agency it was an excellent, customer focused business. After paying the deposit things completely changed. We come through three weeks without heating and hot water because it wasn't an emergency case. After finishing the tenancy we are struggling to get back the deposit. Two weeks of silence. No-one is answering the phone and emails. At the office they gave me the email address and phone number of a ghost agent ant told me it is the only one who can manage my deposit.

Customer · 13 September 2021

★★★★★ 5/5

Google

Great service from Adam and Elaine at Bairstoweves Wanstead. They kept us updated at all times and made the letting process very quick and easy. Thank you both!

Mickaela · 21 October 2023

★★★★★ 1/5

Trustpilot

Misleading ads regarding road noise

I really regret (start with the first day moved in) that buying a flat that was supposed to be noisy but quiet during the special Covid-19 lockdown period. Bairstow Eves' ads described the road of the community itself to be quiet (their wording is "a quiet residential road"), however, the real position of the flat is actually facing a busy main road (unstopping traffic from 6 am to midnight). The existing double-glazed window is not a perfect solution, and only can reduce around 10db. For the consequences of suffering from the traffic noise, I moved to my office desk to the corridor since the living room and bedroom both face to the main road, and I also developed long-running tinnitus which last for hours and causes me to seek for medical and mental health help. Regarding fixing solutions, I have tried ear plugs, noise cancelling headset, noise cancelling curtain, etc. Although the whole purchasing experience is also very daunting and could be common, however, Bairstow Eves’ misleading information on road noise on me is the most unacceptable thing.

David · 10 August 2021

★★★★★ 5/5

Google

My wife and I had an excellent experience with Elaine. She's been very helpfull and prompt for all our queries. I would really recommend Bairstow. You deserved 5 stars. Thank you

Brix · 23 July 2023

★★★★★ 5/5

Google

We felt very welcomed, the agency work is super organised, we were also very pleased with our agent Elaine, as she explained everything and made sure we had all the necessary information

Alexandra · 18 June 2023

★★★★★ 5/5

Google

Myself and my partner have had a really positive experience with Adam and Elaine at Bairstow Eves. They have been excellent communicators, consistently efficient, proactive, and very welcoming. The whole process has been very easy and stress free thanks to them. Recommended!!!

Simon · 18 June 2022

★★★★★ 1/5

Trustpilot

BE Purley, Incompetent, Irresponsible

Disinterested, uninformed, dismissive. Is how I would describe the "Fully managed" lettings service at the Purley branch. At one point I was asked to Google the answers to my questions. As I was an overseas landlord, I relied on the agency to alert me about issues at my property in a timely manner. Big mistake. They were usually months late to pick up any issue by which time I had heard about it from other sources and sorted it out. Also, someone whom I have never met or spoken to at the branch completely misled my tenants as to how long I was likely to be away and consequently how long they could expect the Let to be. Irresponsible and unprofessional. I had complained through the company's complaints process due to a litany of omissions on their part and they offered me £50 to close the matter. Really? If you do go with this company please be prepared to do all the work yourself.

Anand · 30 June 2021

★★★★★ 5/5

Google

I registered interest in renting a property. Elaine contacted me, and from viewing to moving in was a week as she was so responsive and helpful. I messaged her lots and she had a lot of patience. Thank you! Will use yourselves when I look to buy!PositiveResponsiveness, Professionalism

Lucia · 18 June 2021

★★★★★ 5/5

Trustpilot

I was happy with the service i…

I was happy with the service i received, good communication and negotiable skills. They do everything to put smile on their clients face. I was really please and happy a staff named Shahnaz wowed me with her customer service. It was top notch. I will reconmend Bairstoweves anyday and anytime.

Temitope · 29 April 2024

★★★★★ 5/5

Trustpilot

Excellent experience with the Biggin…

Excellent experience with the Biggin hill branch a special thank you Caroline for all her help.

Carl · 31 May 2023

★★★★★ 5/5

Trustpilot

Bought a house…

Bairstoweves Branch collier row We bought the house from here we are very happy because Muhammad Khan helped us alot His nature is very good and he listened to all our talk and gave us a good opinion we will tell everyone If someone want to buy a house that you must meet him he will help you ..

SOM · 13 October 2023

★★★★★ 4/5

Trustpilot

The sale of our house…

The sale of our house felt much easier process mostly because of Bairstow Eves staff kept us updated as the process went along. Huge thanks to Claire and the team.

D · 17 October 2021

★★★★★ 5/5

Google

A fantastic service provided by both Adam and Elaine, couldn’t recommend more! If you’re looking for the ultimate Lettings team who go above and beyond every time, congratulations you’ve found them!

Callum · 18 June 2023

★★★★★ 5/5

Google

We found our current home with Bairstow. It was a smooth process from viewing with Adam to finalizing the lease documentation with Elaine. Highly recommend them for your new home search.

Hamdi · 18 June 2023

★★★★★ 5/5

Google

Been using this office for about ten years to let. Always been happy with the service provided by Elaine and Adam. Would recommend to landlords.

D · 20 November 2023

★★★★★ 1/5

Trustpilot

WORST RENTING EXPERIENCE OF MY LIFE

DO NOT EVER rent with this Branch (Bow, London)!!!From top to bottom these people are CROOKS who will try and CON you out of more rent or property management fees! They will happily ‘sell’ you a property and take your money and that is where their ‘customer service’ ends.They are difficult to get hold of if you have a problem, blame the landlord for their slowness in replying, with one occasion we were left without hot water and heating for over a week!!!! They don’t take note of any faults within the property upon the very rare inspections they conduct.Then there’s the issue with check out and inventory checks in order for you one leave the property and two have any chance of getting your deposit back.Whether it’s Bairstow Eves or Countrywide no one is willing to take responsibility for anything or help you get to the bottom of a problem regarding leaving. One woman had the audacity to tell me I had to contact another employee within the company to get an email to prove the date on which the landlord had agreed to let us leave prompting the following response “I don’t actually know what any of you get paid to do?”It honestly beggars belief as to the sheer incompetence of a nationwide company.So do not trust a word Karl, Nick, Sam or anyone else with in this company says to you, get everything in writing and Keep all correspondence.

SB · 30 April 2021

★★★★★ 4/5

Trustpilot

Great service

My husband and I saw a number of wonderful properties to rent listed under Bairstow and Eves in South Woodford area. When we finally found a property we liked, Elaine and Adam helped us in the negotiation process and enabled a seamless check-in into the new home.

Archana · 12 June 2024

★★★★★ 5/5

Google

Thanks, Elaine for a job Great service Highly recommended

Vitalie · 22 September 2024

★★★★★ 1/5

Trustpilot

Clapham Junction Branch - Do not trust this company **Disappointed**

I had taken on this company by mistake of another company, anyway when I realized this I still went ahead with them. Now my problem with this company is the tenants paid the rent on the Saturday 14th February 2021, by bank transfer.Now, I called bairstoweve and deliberately spoke with the Manager Ryan on Friday 19th February, so that I could get to the bottom of why I had not received the rent as yet. Ryan told me that he would contact their accounts team and get back to me but he never did.I called his office 2.30 half hours later only to be told that he had left for the day. Another colleague said they would contact Ryan and he said he will call me back or someone would call me back that day. Which they did not, nor did anyone call me back the next day Saturday. It is not a lot to want to find out why I have not received the rent 7 days after they received the money from the tenants.

Sharon · 21 February 2021

★★★★★ 1/5

Trustpilot

Lie just to get you Off the Phone.

I have had this company for the past 4 years and have always had problems with the customer service rep. first day moving into the property I call the rep requesting assistance with he heater, all she said was "GOOGLE IT". Yesterday my heater broke and British Gas should have been sent to fix the issue. They CS. Rep Lied to us, telling us an appointment was booked and the engineer should be visiting between 9 am to 6 pm. I called this rep 3 times throughout the day to verify the appointment. At 6 pm I call British Gas to ask when this engineer will be passing by, to my horror there was no appointment booked. With a 9-month old child at home, -5 degrees outside, no heating and no hot water. she lied just to get me off the phone. Now I have to wait until Monday to get heat a home. today is Thursday. Avoid this company as all cost.

Andrě · 14 January 2021

★★★★★ 5/5

Google

Very happy with the great service! Everything thing was handled professionally and with little effort. I can recommend Bairstoweve's (Wanstead) to any new property / letting searchers. A special thank you to Elaine Hutton for her help. Greatly appreciated...

Karin · 19 June 2017

★★★★★ 1/5

Trustpilot

Lost my buyers after 5 months because…

Lost my buyers after 5 months because this company would not ask the vendors of the property i was buying if they would be willing to move out as they had given me a date to wait 4 and a half months because they were buying a new build so I called the company and was told find new buyers the are rude and think they can say and do what they likeI DO NOT RECOMMEND BIYING FROM THEMMansfield branch are dreadful

Martin · 3 December 2020

★★★★★ 1/5

Trustpilot

Stratford branch Louise is her name

Stratford branch in e15 area her name is Louise and she is by far the worst agent on this planet how she got a job is well beyond my mind. I had my property put on rent and she found the worst possible tenants stinky dirty bengalis who then gave it to other people without letting us know and she never once is 5 years went to check on the condition of my property I give this agent -150 out of 100 most useless agent ever.

No · 28 November 2020