Bairstow Eves London reviews

★★★★★ 1/5

Trustpilot

Contract Should Be Illegal

I could write an essay on how bad this company is. Essentially once you sign the contract, you have 14 days under law to cancel, but after that period you have to give them their money. They were badgering me to get my flat on sale for a holiday period, and then they missed the holiday period with their sales event to get it online. Said it would have taken x3 weeks to take the photos and get it online. So I said give me back the keys, as I want to do some extra bits (new hob, lights, breakfast bar). Then I went to purple Bricks who had it online in 2 days, and told Bairstow Eves "I don't care if I have to pay you, I want nothing more to do with you". And complained. So their internal complaints service decided that it was my fault it wasn't online in time because I was holding it up by doing extra work. Even though I had the emails proving the opposite. So then I went to the Ombudsman just to waste more time, and asked them a simple question "When does the contract end?" To which they replied "We can't tell you because we're not legally trained". Then they sent me the code of conduct that the Ombudsman writes which is the legal framework that estate agents write their contracts against. And Bairstow Eves sent an illegible page in response, and said if I signed it I should understand it. So if they (all parties) can't answer a simple question like that, how are members of the public meant to have a full understanding of it? Especially when it mentions duration of the contract is in section 3 (of the estate agent's contract) - then you look for it and it goes: section 1,2,4,5,6,7,8.The bottom line is - they get your signature, and then they can go golfing or whatever else they get up to, and they're legally entitled under British law to their money once you sell with another agent, or find a buyer.* And everything else that's meant to represent consumer rights is a farce. *In terms of finding the buyer: they say they've always got people on the books even before it goes online. That even when another agent finds a buyer, it was them. That they might have told a spouse or sibling who informed your buyer. That if you find a buyer yourself and don't use another agent for two years, there's no way of proving it was you that found them, but the marketing period is indefinite. Even if the contract states the marketing period is for 5 months or so, it will still state it's indefinite at the same time, and they state that from the moment you've signed they've already got interested parties. Etc, etc.

Mr · 1 March 2023

★★★★★ 1/5

Trustpilot

Bairstow eves lettings Romford

Bairstow eves lettings Romford - never do any business with them. They have been charging huge fees from landlords and never return call or email. We have also complained to Customer care team 4 weeks back and there has been no progress in our complaint. The have charged us for annual renewal fee that was not included in the contract and inspite of multiple calls and emails we havent been refunded (all proof emailed to the team multiple times). None of the staff members are professional and inspite of multiple emails and calls we get informed that their manager will call us and they dont know anything about the matter.

PS · 18 February 2023

★★★★★ 5/5

Trustpilot

Stratford office - excellent service

Excellent service from the Stratford office, especially Katrina and Ian. The team are friendly, professional and communicative and they know the area well - I highly recommend them for anyone looking to buy, sell or let in E15.

Robert · 20 June 2022

★★★★★ 5/5

Google

Bought my first house using Bairstow Eves. Stephen and Jill were both amazing throughout the process.

Haseeb · 18 June 2020

★★★★★ 5/5

Google

We would like to give our gratitude to the team at Wanstead office and especially to Mrs.Elaine Hutton. She dedicate years helping us move from house to house and every time it had been a joy. She carries herself with great professionalism . Thank you Mrs.Hutton. Thank you Bairstow Eves. Mr & Mrs Penchev

Daniel · 20 June 2014

★★★★★ 5/5

Google

We bought a house in Wanstead and Stephen and Adam at the Wanstead branch of Bairstow Eves made the purchase and the whole transaction very, very easy and stress free. They were professional, returned calls to us promptly, and kept us up to date with progress. We would definitely use their services again.PositiveProfessionalism

Lee · 18 June 2022

★★★★★ 1/5

Trustpilot

Bairstow eves Bow branch etc

Bairstow eves Bow branch etc. Called me back but because I was unable to secure the rented property within 6 days Failed to email me the property information that I requested. Failed to reply to my Whatsapp messages for a whole 4 days and have refused to explain why the property /properties is still advertised on EVERY search engine. Failed to explain why its being let at a different price and have blocked me from whatsapp. Just had an incoming call but they hung up before I could even pick up the phone that is sitting right next to me. Absolutely disgusting behaviour from Alan Harvey at Bairstow eves. Zero customer service skills

Lavina · 19 December 2022

★★★★★ 5/5

Google

Buying a property is one thing but buying your home is some else. The personal, candid and committed approach by Stephen from Bairstow Eves made the experience very pleasant. Working closely with Stephen and co. we managed to work through the purchase of the property without delay or drama! See you around the neighbourhood! Thanks for everything. Sachli, Ramsay and RowenPositiveResponsiveness, Quality, Professionalism

Ramez · 18 June 2020

★★★★★ 1/5

Trustpilot

The agents are nice

The agents are nice, but unfortunately they are capable of lowering the property's price. Despite assurances that the price is final, you shouldn't trust them. I do not recommend.

Joanna · 21 July 2025

★★★★★ 1/5

Trustpilot

No care

They don’t care about the state of the properties they rent out . They just want to get paid , keep the owner of the house happy . No rights for tenants , even if you have 6 kids they will serve you a section 21 after living in rubbish conditions and asking for it to be sorted . Minus 5 stars

Jah · 21 March 2024

★★★★★ 5/5

Google

Bairstow Eves Wanstead have always helped when needed. As a landlord, the advice from Elaine and Adam has always been outstanding. They have always provided the support and understanding I have needed in both routine and difficult situations.

The · 21 September 2023

★★★★★ 5/5

Google

The sale of my flat in London turned out to be a very protracted process but throughout it the Wanstead office of Bairstow Eves, particularly the manager Stephen Athangelou, were helpful in arranging replies to the purchasers' solicitors many and varied queries and keeping me up to date. I have no hesitation in recommending them.PositiveResponsiveness, Quality, Professionalism, Value

David · 18 June 2021

★★★★★ 1/5

Trustpilot

Landlord is the final word and agency…

Landlord is the final word and agency doesn’t involve in dispute with land lord.

Cyril · 23 February 2024

★★★★★ 1/5

Trustpilot

Very disappointed with the "service"…

Very disappointed with the "service" they gave to my elderly parents. They talked a good talk to get their sale but their service has been non existent. They pressured my parents into using their solicitors and I had to contact them to remind them that any instructions must come through me. They said they would mailshot properties for my parents to buy but no evidence of this. They had 3 offers during the first weekend of advertising the property and then immediately removed it from the website even though it was offers over. Absolutely no contact from the agents. Appalling service from start to finish. Very disappointed.

Anne · 22 September 2022

★★★★★ 5/5

Google

Long story short we had 2 weeks to find our new home, and this amazing lady Elaine managed to sort out everything for us in no time, and we moved in this absolutely stunning new place. Best estate agent ever.

Greg · 18 June 2023

★★★★★ 1/5

Trustpilot

Unprofessional Service. Beware.

Called the North Finchley branch to arrange a valuation over a week ago. I explained that I lived miles away from the property and I explained that the property was a ground floor flat and agent told me it was a maisonette. He said all ground floors are maisonettes! However I booked a valuation appointment for today at 11. I waited until 11.30 and called the branch and was told that they had tried to call me in the week to cancel and left a voicemail, they did not and I dont have voicemail. They did not email the cancellation. I told them I had emails confirming and asked why they didn't call me today as I live so far away and he apologised and wanted to reschedule! Very unprofessional. Do not use, I won't be.

Sadie · 17 September 2022

★★★★★ 4/5

Trustpilot

Excellent

Just want to say a huge thank you to the staff at Bairstoweves Eves Barkingside, especially Kimberley who made it possible for us to secure our home during this uncertain time. If it weren’t for you, this wouldn’t have been possible. Thank you so much.

Tahmina · 26 March 2020

★★★★★ 5/5

Google

We had a nice experience with Elaine and Adam from the Wanstead branch. The transition to the new flat was smooth and they even gave us a goodie box on arrival to the new flat :)

Catherine · 21 September 2023

★★★★★ 5/5

Trustpilot

We recently moved house and went…

We recently moved house and went through the atherstone branch. Michala was amazing and nothing was too much trouble at all. Even when I was phoning every day at the end. Thank you from Claire Green and Neil Maccallum x

Claire · 15 June 2021

★★★★★ 5/5

Google

I’ve have just rented a property from this agency. Elaine, a professional estates agency, who has outstanding customer engagement skills has supported me with the whole process while always having a smile on her face. Highly recommending this agency!!!

Stelian · 18 June 2023

★★★★★ 5/5

Google

Elaine and Adam are excellent. We have used them for the last three years. We've had brilliant tenants identified and secured within days. They are professional, detail orientated and highly responsive. Would highly recommend.

Anna · 21 October 2023

★★★★★ 5/5

Trustpilot

Excellent!

I needed to contact the Billericay office for some help & found Jess D (Lettings Negotiator) to be an absolute star! She was calm, polite, pleasant, helpful, speedy & supportive. She actioned what she said she would and has a fabulous "can-do" attitude. I can't thank her or praise her enough! It's rare to find such, but very welcoming!

Enfys · 20 March 2024

★★★★★ 5/5

Trustpilot

Am really grateful for the letting…

Am really grateful for the letting services,all went well smoothly thanks to Joseph.thankyou Joseph for your help

Mary · 3 November 2023

★★★★★ 1/5

Trustpilot

The Worst Property Agent Ever

The worst estate agent ever we’ve encountered. We’ve booked a viewing with them on Saturday 12:30pm, a lady called to confirm this appointment on Wednesday right before that. Soon we’ve also received a confirmation e-mail without our details on it stating viewing time on Sat 12:30am. We didn’t pay much attention and believe that “am” was just a typo mistake. When we arrived the door of that property on Saturday 12:15pm, no one showed up even we’ve waited half an hour. We called that lady and she said she didn’t arranged anything on 12:30pm! Without apologizing, attitude just like asking us to go away don’t bother. We sent her back the confirmation e-mail, she just said she had re-arranged ours to 11am the same day and re-sent a confirmation (without name or details) to us, in which we dig into all our inbox and junk box we couldn’t find any of what she had said. It is quite interesting when you gonna re-arrange an appointment, you need not to call or confirm with the counter-party. We haven’t received any missed call as well when we didn’t show up “on time” at 11am?!What even worst is that, we popped into the shop an hour later and would like to re-book viewing for this property. That lady rejected and said that was already under offer stage, she’s not gonna arrange viewing anymore. Wow! All just happened within 2 hours? Amazing!Wasted our 3-hour traffic time and vacant half-day of our only rest day of the week for this irresponsible estate agent!

Kat · 18 June 2022