Trusted Agent profile · London, Greater London

Verified

Bairstow Eves London reviews

4.5

★★★★★ Excellent

251 reviews across 1 platform

488 Roman Road, Bow, London, Greater London, E3 5LU

Part of Bairstow Eves, see every office.

Bairstow Eves's office in London, Greater London, at 488 Roman Road, is rated 4.5 out of 5 across 251 reviews on 1 platform, including 251 Google reviews rated 4.5.

Google logo

4.5 / 5

251

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Had a great experience with Bairstow Eves. I went on a viewing looking for a flat to rent, with Mehmet, even though I didn’t end up making an offer, the agent was friendly, professional and informative. Would happily explore my options with them!

G · 13 December 2025

Agent replied · 13 April 2026

Thank you for sharing your experience with Mehmet at Bairstow Eves! We are glad to hear that he provided friendly and professional service during your viewing. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Rej has always been professional, reliable, and easy to work with. Communication was excellent, and everything was handled efficiently.

Omowunmi · 23 June 2026

Agent replied · 23 August 2026

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Mehmet and Rej have been fantastic! They’ve been amazing throughout the whole letting process and would highly recommend them.

Mubeshir · 23 June 2026

Agent replied · 23 August 2026

Thank you so much for the glowing review! We are thrilled that Mehmet and Rej have provided exceptional service during your letting process. We strive to exceed expectations and appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

All of these stars are for David. I’ve enjoyed selling my flat with him, he’s hard working and professional. He always had time to keep me in the loop and would always pick up the phone. Bairstow found me a great buyer but persuaded her to go with their choice of conveyancer, Muve. I since found out that she felt pushed into using them and it’s not what I wanted for the person buying my flat. Muve did get it pushed through fairly quickly but not without stress for my buyer and ourselves. I’d recommended avoiding Muve if you’re buying or selling with Bairstow or anyone else.

Ellie · 25 September 2024

Agent replied · 25 October 2024

Thank you for your 5* review and for highlighting David's hard work and professionalism Ellie. We're sorry to hear about your experience with Muve and appreciate your feedback. Best regards, Lucy, Customer Relations Team

5/5

Google

I’ve had such a great experience with our property manager Maria. She’s always friendly, reliable, and quick to help whenever something comes up. It’s clear she genuinely cares, and her support has made a big difference. I really appreciate everything she does,

Ahsen · 13 December 2025

Agent replied · 13 April 2026

Thank you for your review! We're glad to hear that you've had a great experience with our property manager Maria. She truly goes above and beyond for our clients, and we appreciate your recognition of her hard work and dedication. We'll … More

5/5

Google

Everything was good and efficient. Quick to respond and assist. Vetal worked non stop to get the property for us, very happy with the service overall!

Dean · 7 December 2024

Agent replied · 28 December 2024

Many thanks for the great 5* review and your kind words Dean. Best wishes, Lucy, Customer Relations.

5/5

Google

I had an excellent experience working with Rej. From start to finish, he was professional, efficient, and genuinely caring. Nothing was ever too much trouble, every question I had was answered quickly and clearly, and he kept me updated at …

Mohammed · 13 December 2025

Agent replied · 13 April 2026

Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with Rej. We pride ourselves on providing professional and caring service to our customers. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Flat-hunting, especially as a non-London native, can be difficult and overwhelming but Baistow Eves Bow made that experience much easier. Joseph was amazing in letting me and my flatmate seeing options on our schedule, and he made the whole process go as smoothly as can be expected. The flat he and Luke found us is beautiful, and both made the tenancy process easier. I would recommend, and now, I'm happy now to call Bow home!

Kaitlin · 28 July 2019

Agent replied

Hi Kaitlin Thank you very much for this 5* review and recommendation! I am delighted to hear that Joseph, Luke and the team provided such good service and were able to find you a beautiful flat! Kind regards, Jake

5/5

Google

I’ve worked with many property managers over the years, but Maria truly stands out. From the very beginning, they made everything feel easy and stress-free. They’re the kind of person who not only handles the big things with professionalism …

Zain · 13 December 2025

Agent replied · 13 April 2026

"Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with Maria as your property manager. We pride ourselves on providing exceptional service and attention to detail. We truly appreciate your feedback. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I had a wonderful experience and constant follow up from Mehmet….excellent service and happy with process they have assisted with.

Aqeel · 23 May 2026

Agent replied · 23 August 2026

Thank you for your kind words! We pride ourselves on providing top-notch service and are thrilled to hear that you had a wonderful experience. We always strive to provide constant follow up and make the process as smooth as possible for our customers. We appreciate your support! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

5/5

Google

Great service provided by the team here, especially Mr Mehmet. Detailed, helpful and timely communication all along the way which made our renting process easy and stress free. :)

Livia · 13 March 2026

Agent replied · 13 April 2026

Thank you for your kind words! Our team is dedicated to providing exceptional service, and we are thrilled to hear that Mr Mehmet was able to make your renting process stress-free. Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

The worst estate agents I have ever had the displeasure of dealing with, and that is a low bar. All the positive reviews here are from people selling property and I'm sure if you're making them money they are interested in you because they have dollar signs where their eyes should be, but if you are a tenant - or a decent landlord invested in the well-being of your tenants - I cannot stress enough, do not touch them with a bargepole. From the moment I moved in, they treated me with no respect - the property was so dirty I couldn't unpack and I had to ring them every single day, every morning at 10am, for two weeks, before they would send someone out to clean the mess left by the previous tenants. In the four years I lived in this property they left me with rats for SIX months (which got in from the flat below because of holes in the skirting they couldn't be bothered to fill in), no heating for 3 months January to March, no oven for two months during lockdown, a faulty tap that gushed water for a month day and night, no hot water tap during the pandemic... I will never get back the hundreds of hours of mental energy I invested in chasing repairs over and over and over again, and the stress it caused me. I was always met with a total lack of care and basic respect, if they bothered to reply at all. They also have a very high turnover of property managers so I would spend weeks trying to resolve something with one person only to have them quit and have to start again from scratch with someone new and equally clueless, rude and obstructive. The only time I got any kind of human response was when I called head office in tears trying to get someone to deal with the rat problem after I had been told the property was unsafe for occupation and they still couldn't be bothered to send pest control out. Funny how a call to head office got someone sent the next day even though they had claimed they were "waiting for a reply from the landlord". Because she lived in New Zealand apparently, that meant she would take four to six weeks to reply to anything. Perhaps her replies were being sent by steam boat - it is the only explanation. I never got so much as an apology for being left living in a rat-infested flat for all those months, much less a rent reduction or any kind of compensation and indeed when I moved out, they made me drop the keys back to Bow, an hour each way from the property, instead of leaving them in the flat, because they had “lost their spare set.” Minus one million out of 5 stars.

Margaret · 10 August 2024

Agent replied

Good afternoon, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

I have a great experience with Bairstow eves. Excellent service especially from Mr. Mehmet, who was knowledgeable, responsive, and very professional. He made the whole renting process easy and stress-free. Highly recommended. Communication …

Saiful · 22 January 2026

Agent replied · 13 April 2026

Thank you for your kind words! We are thrilled to hear that you had a great experience with Mr. Mehmet and our team at Bairstow eves. We take pride in providing excellent service and making the renting process stress-free. Thank you for choosing us and recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Vetal was very kind and helpful. Had a great experience and would highly recommend for anyone who needs to move asap without hassle.

Mariia · 5 December 2024

Agent replied · 8 December 2024

Thanks Mariia for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently had the pleasure of working with the deposit specialist at Bairstow Eves. Soraya’s professionalism was matched only by their kindness, they took the time to explain every detail clearly and made sure I felt comfortable and …

Maria · 13 December 2025

Agent replied · 13 April 2026

"Thank you for your kind words! Our team is dedicated to providing outstanding service and we're thrilled to hear that Soraya exceeded your expectations. We truly value each and every client and are happy to have been able to provide both … More

5/5

Google

The local agent Barbera Millings was Ace ! Her wealth of local knowledge and vast experience shone through and made all the difference. Highly recommended Agent. Am so pleased that I did not use an “online cheaper alternative” My friends have been attempting to sell a similar flat nearby for some time unsuccessfully via cheaper online agent only.

Scott · 30 July 2022

Agent replied · 30 July 2023

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Found the whole process super easy and stress free. Thanks Karl! Would recommend.

Maisie · 30 March 2025

Agent replied · 17 April 2025

Thank you Maisie for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

Very satisfied with the level of service provided by Bairstow Eves, and in particular Barbara Millings who has worked tirelessly and professionally from beginning to end during the whole process of selling my property on the Isle of Dogs. So so pleased I chose Bairstow Eves and would absolutely recommend them.

Ian · 1 April 2023

Agent replied · 30 July 2023

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Purchased a property with Bairstow from this branch. Very smooth process and very friendly agents.

Mincong · 23 May 2026

Agent replied · 23 August 2026

Thank you so much for choosing Bairstow as your property provider! We are thrilled to hear that our team made the purchasing process smooth and that our agents were friendly. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Booked an appointment for 4:30PM, they didn’t show up. I called for about 40 minimum my call was ignored. I wouldn’t recommend.

Renzhair · 13 March 2026

Agent replied · 13 April 2026

Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Karl is an amazing estate agent, he has done his job so professionally and helpful throughout the process of renting. I would definitely recommend to ask for him at Bow/ Bairstow Eves, if you’re looking for a quick and efficient process. (managed to move us in, in a week, and took care of all documents to be completed quicker than expected)

Cristina · 25 July 2021

Agent replied

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

From the very beginning, the staff at Bairstow Eves went above and beyond to help us find our new flat. Joseph and Luke were particularly helpful and always did everything they could in order to make the process smoother and easier for us. They were always on top of everything and kept us updated, so our move was quick and painless. We couldn't recommend them highly enough.

Alfie · 28 July 2019

Agent replied

Thanks Alfie for the wonderful 5* review and recommendation! It's great to see that our Bairstow Eves team once again provided a professional and friendly service, I will of course pass your kind words on to Joseph, Luke and the team. Best wishes, Lucy

5/5

Google

We worked with Karl for our renting process . He was so professional, friendly and responsive. He was also very helpful throughout the process, gave us every details which we should know. He is the BEST! I highly recommend Mr. Karl, Bairstow Eves Bow to anyone who wants real professional help.PositiveResponsiveness, Quality, Professionalism, Value

Polat · 22 June 2022

Agent replied · 21 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

If you are a landord looking to let your place ask for Rej Branch manager will sort you out, top guy

Giuseppe · 13 March 2026

Agent replied · 13 April 2026

Thank you for your positive review! We are so happy to hear that Rej, our branch manager, provided exceptional service to meet your landlord needs. We will pass along your kind words to him. Kind regards, Lucy, Customer Feedback and Support Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bairstow Eves's Google reviewsLeave Bairstow Eves a review

Questions about Bairstow Eves London

How many reviews does Bairstow Eves London have?

Bairstow Eves's London office has 251 reviews across 1 platform: 251 on Google.

What is Bairstow Eves London's rating?

Bairstow Eves London is rated 4.5 out of 5 across all 251 reviews, and 4.5 out of 5 on Google from 251 reviews.

Where is Bairstow Eves's London office?

Bairstow Eves London, 488 Roman Road, Bow, London, Greater London, E3 5LU.

The Trusted Agent

Is this your office? Claim your page.