Bairstow Eves reviews

★★★★★ 5/5

Google

Our experience with Bairstow Eves Bow has been 100% amazing. Karl and Vitalii worked none stop to find us the best fitting place for us and ensured we were taken care of during the whole process. They provided clear information throughout and checked in even after moving to ensure everything was going well. Especially in the current climate when the rent market is crazy, we couldn’t be more thankful! Thank you Karl and Vitalii!

Joshna · 1 April 2023

★★★★★ 1/5

Google

STAY AWAY! Carl - the letting manager is very rude & aggressive! Lazy, unorganised and emotionally unstable. Shocked at how someone representing Bairstow eve can speak to customers the way that these lot do. I have read the comments from others about the staff here and sounds like it’s got a very bad reputation already! When I asked to make a complaint Carl was more then happy to put me through to his line manager who was sitting next to him.. what sort of manager watches on and allows their staff to be rude to customers? Shocking!

Rohima · 30 July 2022

★★★★★ 5/5

Google

Karl was fantastic and very patient with us. We initially contacted Bairstow Eves last summer to rent out our home, which took forever to get out of and finish off ready for tenants. Never pushy, never demanding but very welcome encouragement and advice when needed. Marketing the property for only a week before we had several viewings, all of whom were exactly who we’d wanted in the property. The whole process has been conducted very professionally and painlessly and we would definitely recommend Bairstow Eves to anyone thinks by of renting out their property. Thank you Karl and team BE!

David · 30 July 2022

★★★★★ 5/5

Google

How refreshing! An Estate Agent who doesn't tell you what you think you want to hear, but what is necessary to successfully market your property. Barbara is an authentic Londoner, with a great knowledge of the local area and the housing market. I found her to be a consummate professional. I would have absolutely no doubt recommending her services if you are looking for competent and practical advice, combined with efficient service when buying or selling a property. Well done Barbara and thank you very much!PositiveResponsiveness, Quality, Professionalism

Sheila · 22 June 2022

★★★★★ 5/5

Google

We are London Landlords of 20 years. For the past year we have asked Karl and Vitalii to Let units in Bow E3, Leytonstone E11, and Forest Gate E7. Both guys were great throughout. They listed the property promptly, always returned my emails quickly and in full, and forwarded all necessary references. Great service, for a very reasonable fee. Will definitely use them again when the next Unit is up for Letting.

Investing · 1 April 2023

★★★★★ 5/5

Google

Barbara Millings is head and shoulders above every estate agent I’ve ever come across. The prompt service and attention to detail is first class. My sale had a fair few complications with the buyer’s solicitor which Barbara dealt with easily with her wealth of experience and confidence. I wish I had found her before wasting so much time with other estate agents. I recommend her without hesitation.

Gary · 31 May 2023

★★★★★ 5/5

Google

Barbara and Romario are great. We had tried Purple Brick earlier in the year and they were a nightmare. So we contacted Barbara at the end of February. She set-up the photographer the following week, then the viewings a week later and we had an offer a week after that. Barbara was also super supportive during the buying process, helping to chase the lawyers and housing association. Great stuff! Don't hesitate to go with them.

John · 30 July 2022

★★★★★ 5/5

Google

We purchased a property recently through Bairstow Eves. Laura and her team were extremely helpful in setting everything up for us - the house survey, the solicitor, and all the paperwork was sorted and all we had to do was sign papers and have the money ready. Laura kept us in the loop during the whole process and helped with the many questions (sorry!) we had as we have never owned a property before. Thank you to Laura and the team for the quick, efficient and professional service!PositiveResponsiveness, Professionalism

Servan · 25 August 2021

★★★★★ 5/5

Google

Vitalii was so helpful. Everything was managed expertly and the whole process felt very professional. As a student finding a flat is a difficult process but he guided me through it and ultimately helped me find an amazing flat. I couldn’t recommend him more.

Zack · 22 August 2024

★★★★★ 4/5

Google

My main problem with Bairstow Eves/Countrywide has been dealing with a wide variety of personnel and departments. I was about to search for another agent when I received a call from Karl McWilton. He has been as good as his word. I have been dealing with fewer people, and even in a time of Covid, the current setting up of the new tenancy has run smoothly. In terms of accounts and payments, Bairstow Eves has always been accurate and prompt.

Luke · 30 July 2021

★★★★★ 1/5

Google

This Agency is a FRAUD!! A lot of promises on the visit (repairing the leak in the ceiling, repainting the ceiling, washing machine that does not work, no cold water in the shower...) but NOTHING has been made! They came several time but no repairs has been done. Just imagine yourself cooking and receiving in the same time water from the ceiling on your head.. A real NIGHTMARE...! We had to leave the property to an other one and we had to wait more than 3 months to get our deposit back. This Agency is just a joke, DON'T GO THERE! There are crooks! And if you still do, DO AVOID JOSEPH or DANIEL. Send me a message for more information.

Arthur · 22 June 2021

★★★★★ 1/5

Google

I had a truly awful experience with this agent as a landlord. Firstly i must mention that Will Moss was exemplary in his service to me in helping me check out the tenant after I terminated my contract with Bairstow Eves. Its a very long story for the last year but i had a new tenant move in one year ago and problems in the flat were not dealt with a in a timely manner either with the tenant or myself. Communication and follow up by the agent was extremely poor. In amongst many problems that were not dealt with by the agent for example was the very serious problem of non operational smoke detectors. This was highlighted and noted on the check in by the agent and tenant - i was notified and gave the go ahead that these smoke detectors should be fixed immediately as not only were they a moral safety measure but also a legal requirement. 7 months later i only accidently found out through a visit to the flat by myself that they had not been fitted despite my authorisation to do so. I have a complete email trail of failures on behalf of the agent to communicate in a timely manner to me and execute necessary works. I decided to try and sort out my grievance with the branch manager Joseph. However i had to make many calls to him before he rang me back - i had to chase very hard to get a face to face meeting with him. After about three weeks i managed to pin him down for a meeting only for him not to turn up. I finally managed to meet up with him and went through all my grievances - he said he would get back to me but 2 weeks later he had not come back and i had to chase again. At this point i was having to manage problems with the flat myself and it appeared Bairstow Eves did not care at all about my concerns - i had given them the chance to make amends but they just didnt come through. I was extremely unhappy that BE had knowingly allowed my flat to run illegally and unsafely without smoke alarms - How can a company their size allow this? I decided that it was best to run this flat myself rather than carry on trusting and paying BE to run it for me - so terminated the contract. A most regretful agent experience - poor communication and poor service.NegativeResponsiveness, Quality, Professionalism, Value

Chris · 22 June 2021

★★★★★ 5/5

Google

Easy to work with, helped me secure a tenant and work on securing a buyer whilst I took some time away abroad. Really helped take the hassle out of the process and were quick to address any issues. Special thanks to Barbara, Karl and Vitalii down Roman Rd in East London.

Pete · 23 March 2024

★★★★★ 5/5

Google

Mehmet helped us find our new flat, he was professional, friendly and knowledgeable throughout the whole process. I’d definitely recommend him !

P · 23 July 2026

★★★★★ 5/5

Google

Karl and the team helped us find a great flat in bow and the process was smooth and hassle free. They followed up with all the extras needed to set up the flat and made sure our move went accordingly.

Estani · 25 July 2024

★★★★★ 5/5

Google

The service was amazing. Even my part was little delayed but they guide me through the process. Mehmut the guy who guide me has a great patience and help me complete the process highly recommended. Rej as well great support thank you guys.

Bib · 13 January 2026

★★★★★ 5/5

Google

I want to thank Vitali for the exceptional support he provided during our move into our new flat. He was incredibly accommodating; making the entire moving process smooth and hassle-free. I would recommend Bairstow Eves Sales and Letting Agents to anyone in need of a reliable and helpful agents for their relocation.

Kevin · 26 October 2023

★★★★★ 4/5

Google

I’ve dealt with William the property manager since moving in and he has been amazing. I’d happily leave 5 stars for him. But having been left with no responses from the lettings team I dealt with at Bairstow Eves Bow from the moment I paid the final moving fees (regarding a front door lock that didn’t work as just one example), he has helped get all these issues sorted and been in regular contact. Lettings, as you don’t seem to read your emails, perhaps you might see this, is it possible to have a copy of my Inventory please?

Nicola · 31 July 2019

★★★★★ 5/5

Google

Joseph and Luke were very helpful. They knew I was time pressured to move and made sure my needs were met. They found a suitable property, completed the paper work and i had the keys in just a few days. I had had real issues getting a house for me and my daughter because l had been told no children by other landlords and agents. Joseph and Luke were very kind towards us and helped with negations to get the property we had our hearts set on. Great service!!

Louise · 28 July 2019

★★★★★ 1/5

Google

I was helped by Luke over the last few weeks to find a rental property. At all times, he acted professionally and responded to my inquiries timeously. Thus far, I cannot fault Luke and the team. UPDATE: horrendous service from the team following departure from the property. They are holding on to my deposit and continually delaying its release. To date, I have been out of the property for more than 1 month and still waiting. If this could be zero stars, it would be.

Geoffrey · 28 July 2019

★★★★★ 5/5

Google

Cannot rate Karl and his team enough. Incredibly friendly and went out of their way to help me move into my beautiful flat and made the whole transition smooth and quick. Not pushy like some estate agents, just genuine and helpful.

Kerrie · 7 June 2024

★★★★★ 5/5

Google

Excellent service from Bow office Very patient indeed with a very long winded complicated sale I would highly recommend and a big thank you to Barbara the branch Manger Top job 👍🏻 …

Paul · 18 October 2024

★★★★★ 5/5

Google

I want to thank Vitali for the exceptional support he provided during our move into our new flat. He was incredibly accommodating; making the entire moving process smooth and hassle-free. I would recommend Bairstow Eves Sales and Letting Agents to anyone in need of a reliable and helpful agents for their relocation.

Karl · 8 October 2023

★★★★★ 5/5

Google

What a top experience with Bairstow and Eves Bow. Vitalii and Karl were so helpful with the whole process and made the stress of renting absolutely stress free. I can’t recommend enough. I will be sure to use their assistance again in the future!

Mark · 22 March 2024