Bairstow Eves London reviews

★★★★★ 5/5

Google

Fantastic experience from the begining to the end .Everyone was really helpful and friendly through out especially Jake . Will certainly use the service and recommend to any one who would need to use the service

SHAFI · 14 April 2017

★★★★★ 5/5

Google

We had three valuations, two of which were identical but we decided to instruct Jenna because we liked her manner and professionalism which immediately instilled trust. We were not disappointed. She demonstrated a good knowledge of the market and her valuation was well researched and supported by relevant comparable evidence. She also kept us fully informed during the sales process and was a pleasure to deal with.

Andrew · 30 July 2022

★★★★★ 5/5

Google

I received an outstanding support from my very first phone call through to viewings and signing of tenancy agreement. I've not rented a property in the last 15years and the whole process seems overwhelming to me, but with the help and support of one member of staff whom assisted me in securing a suitable apartment that met my needs and guided me through ensuring the process well.

Olasunkanmi · 30 July 2022

★★★★★ 5/5

Google

I was constantly surprised by the tremendous cooperation and support that I received from the staff at Bairstowe Eves from the moment that I made an offer on the house I subsequently bought. I must single out Alex for special praise, always available on the phone, always imaginative and helpful, especially patiently standing by - and offering suggestions- as we spent 45 mins measuring the rooms for our rather large furniture. She is a star! But her colleagues all played their part, Ian, Richard, Ashley, all good. I felt every step of the way that they had their eye on the ball. I would recommend these agents highly.

James · 5 October 2019

★★★★★ 1/5

Google

YOUR DETAILS ARE NOT SECURE! My partner and I wanted to move into a beautiful flat that Bairstow Eves had found us. After agreeing all terms including the one that let our cat into the property after being told that it was not possible, I gave my card details over the phone to pay the holding deposit. I waited over night and the money had not left the account on the following morning. I called and asked what the problem was only to be told that the details were in a draw and the flat wasn't available. He was not aware of the difference between free hold and lease hold properties so after all, we were not allowed a cat - leaving us with no place to live after agreeing to move in within 10 days. Instead of calling me straight away, or instead of lying to me and his manager avoiding my calls, they decided to just pop my card details in an unsecured drawer in the office. Not only was I lied to and let down by this agent on numerous occasions, our finances were put at risk by their incapacity to treat every customer with respect and have the right procedures in place. Do not use this agent. You are at risk if you do.

Martin · 28 July 2019

★★★★★ 3/5

Google

I would have appreciated more information on what to expect in the weeks leading up to the move. e.g. it was assumed that we knew would sign the tenancy agreement on the move day whereas I had thought it was normal to sign at least 2 weeks in advance. I would have liked to sign in advance. Would have liked to have clear information on when we should meet to sign the agreement ect, and confirm a meeting time in further advance (1 or 2 days advance wasn't really enough) so we could arrange our moving furniture times around that to prevent either party having to wait around or adjust schedule. Sometimes the estate agent didn't respond to my text or email query. We missed the inventory check due to poor planning but the move did go fairly smoothly and was managed well. I like that we are in contact with 1 agent only (Fionn) rather than multiple agents, which makes the communication easy and is well organised. Unfortunately can't give you 5 stars Fionn, which probably comes down to understaffing or a busy time for the agency.

Silver · 28 July 2019

★★★★★ 2/5

Google

Very disappointing. Started reasonably well, they were given the benefit of the doubt after failing to schedule rent due date according to the requirements of the tenant. Upon renewal of the contract, they announced an "Admin Fee" before they would accept the renewal - this was not open for discussion or negotiation. I will say that they have good service, always a smile on their face as they take your money off you. Will not be using this estate agent while I progress with my purchasing - who know what kind of "fee" they will find!

James · 28 July 2019

★★★★★ 5/5

Google

Received great personal assistance from Nadine Watson sorting out the complicated transfer of deposits to another agent with which we were having a great deal of trouble with other departments in Countrywide

Clive · 28 July 2019

★★★★★ 1/5

Google

Really bad service.After everything has been approved by landlord my deposit is still locked.The manager is not replying to emails and when i call agency nobody know anything.Also when you moving with them take pictures of everything.Ex(a little spot on the floor,dust).When I move in was the agency doing check in and when I left the landlord.When I moved in house was freshly painted but still not deep cleaned.When I left I painted the house and I have been charged 235 pounds for a deep clean.

Mihai · 28 July 2019

★★★★★ 5/5

Google

Bairstow Eves have been extremely helpful and professional in my home search. Special thanks to Sophie. She was absolutely brilliant, extremely flexible and accommodating to needs. I'll definitely recommend their services.

Amol · 28 July 2019

★★★★★ 5/5

Google

Great service, very reliable and respond in a timely manner. Doug was very helpful and get everything sorted for us with no hassle, I would definitely recommend this company to anyone.

T · 8 July 2019

★★★★★ 5/5

Google

Jared helped me and my partner to find the perfect property to rent. He explained all the ins and outs and ensured that we were fully prepared and informed! He found us a property so QUICK!! Property searching can be extremely stressful, but thanks to Jared and his team we now have a fabulous place. I would recommend Bairatow Eves to anybody! Anna and Mark 

Anna · 31 July 2016

★★★★★ 1/5

Google

Terrible service from this agent right from the beginning. Informed my property would sell quickly but after 5 weeks and an unimpressive amount of views, calls from the agent stopped after a viewing on a Saturday and coincidentally after I complained to the branch manager about the lack of speed in the sale process. Manager then had one of the sales personnel call me to apologise and then all of a sudden, more viewings appeared out of nowhere. I ditched them that day and appointed a new agent I quickly changed agent as I was incredibly disappointed with the service received from this so called large chain agent. Amateurs in my opinion. If you want to sell, use an agent who is honest with you.

David · 31 July 2018

★★★★★ 5/5

Google

Elliot and the entire team were absolutely brilliant. If you want a personalised 5* experience when purchasing a property and you want to work with someone that will go the extra mile and be absolutely attentive to your requirements, call and ask for Elliot.

R · 18 March 2024

★★★★★ 5/5

Google

Luarna has been very professional and efficient, she is quick to action and is always transparent with her communication. A very reliable Property manager who is very willing to help.

Oliver · 31 July 2019

★★★★★ 5/5

Google

Luarna has been very professional and efficient, she is quick to action and is always transparent with her communication. A very reliable Property manager who is very willing to help.

Oliver · 28 July 2019

★★★★★ 2/5

Google

Very disappointing. Started reasonably well, they were given the benefit of the doubt after failing to schedule rent due date according to the requirements of the tenant. Upon renewal of the contract, they announced an "Admin Fee" before they would accept the renewal - this was not open for discussion or negotiation. I will say that they have good service, always a smile on their face as they take your money off you. Will not be using this estate agent while I progress with my purchasing - who know what kind of "fee" they will find!

JimJiminy · 23 January 2018

★★★★★ 5/5

Google

We recently bought a home via Bairstow Eves sales and letting. We are really pleased with service we got. Especially with Elliot Purcell; he is always replying emails at any time of the day. He even help us chase the building company even when he was on holiday. He has really been a good help through our House purchase journey.

Victor · 1 January 2023

★★★★★ 5/5

Google

Richard Spencer kept us updated throughout the process.He combined professionalism with a friendly manner. Very pleased with the journey & the outcome.

David · 9 September 2021

★★★★★ 1/5

Google

Horrendous experience... Extremely bad experience trying to buy a property through this agent. The process was very distressing as a first time buyer, no help support or guidance and the customer service was terrible. Because of agents such as the ones at this particular office, makes the process and experience of a first time buyer horrible and stressful. In my opinion they only consider your offers unless you are willing to take up mortgage advice and offers from their brokers, they "strategically" price properties in order to create a crazy bidding war between buyers and then lie to you! The agent I dealt was was obviously very inexperienced and very unprofessional and so was the manager. I have expressed my concerns to head office and advised that my complaint will be taken further and will be approaching the property ombudsman. I cant speak for all Bairstoweve offices But I would AVOID, AVOID, AVOID this particular office, if you are a first time buyer and want to be dealt with, with honesty and integrity! I will indeed be keeping an eye on Land Registry file for this particular property (in 3-6 months time) to see the outcome of this property sale was in line with what I was informed.

Jade · 31 July 2017

★★★★★ 5/5

Google

Doug was really helpful, he initially went above and beyond for a smooth transition with relations to finding a suitable property and also help moving in. Real superstar👍🏿👍🏿👍🏿 …

Mike · 31 July 2019

★★★★★ 5/5

Google

Fionn was very helpful from the first day of visiting the property till we signed the contract. He was very clear abou the details and was always very helpful

Arijit · 28 July 2019

★★★★★ 5/5

Google

I would like to thank Jake for his fantastic support and and guidance and communication during our search for a rental property and the moving in process. Thanks Buddy.

Richard · 28 July 2019

★★★★★ 5/5

Google

Bairstow Eves got me my dream home within days! Was an absolute breeze, quick, professional, and always communicative. Any concerns were addressed immediately, making the whole process smooth. Highly recommend!

Harry · 26 October 2024