Trusted Agent profile · London · Greater London
Verified
★★★★★
555 reviews across 1 platform
43 East Street, Bromley, London, Greater London, BR1 1QQ
Part of Bairstow Eves, see every office.
Bairstow Eves's office in London, Greater London, at 43 East Street, is rated 4.7 out of 5 across 555 reviews on 1 platform, including 555 Google reviews rated 4.7.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGerald is amazing! 11 out of 10 service! Really helpful, friendly and made the process of renting easy! If you're searching for property to rent, enjoy friendly yet professional banter and want someone to help get you the property you want, then Gerald's your guy! Thanks again Gerald for everything!!
Many thanks Chantal for the excellent 5* review of your experience with our dedicated Bairstow Eves team. Best wishes, Lucy
5/5
GoogleHayley Bosdet is a legend, she really helps landlords and I recommend anyone who wishes to let their property to call the office and ask for Hayley.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessional and helpful, especially Hayley Bosdet and Harvey Betts.
Many thanks for your fantastic 5* review Tin. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery impressed with Vishal at Bairstow Eves. Vishal was always available and helpful in a protracted sale. Vishal took the trouble to visit me personally to explain the sales procedure and answer any questions. Vishal kept in touch throughout the whole sale process. Will always use Bairstow Eves in future.
Thank you Chris for your glowing 5* review of our Bairstow Eves team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleJust moved into my new rented place and just wanted to say a big thank you to Fahim for all his help and concerns. He is truely an asset to your organisation.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
GoogleDoug was a disappointment and a terrible communicator. No sincerity in his tone No recommendation just a waste of our time. I’m so appalled by the service. Although he has a charming personality and rather pleasant from my own experience I wouldn’t recommend.NegativeProfessionalism
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic team! A special thanks to Jenna, who went above and beyond from day one. Professionalism, knowledge, kindness are just some of the qualities describing Jenna, who was just brilliant! Sincere thanks to the team!!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleGood service with smooth process during booking.
5/5
GoogleHouse hunting and moving has never been so easy. Thank you Doug and team for finding me such a beautiful place. Doug has been the most efficient letting agent I have seen in a long time. 10/10 recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleBig thank you to Hayley and Doug for making my flat renting process so quick and straightforward. You have both been a pleasure to work with.
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
5/5
GoogleFrom organising my first viewing to the end of the buying process I have received outstanding service and support from the Bairstoweves team. Most of my contact has been with Elliot and Elise who are both extremely knowledgable, friendly and great with communication. As a first time buyer, the whole buying process was new to me and honestly felt quite complicated but both Elliot and Elise have done a great job at putting my mind at ease when I felt things weren't going according to plan and explaining things about the process that I was confused about. Elliot in particular has been great in getting quick responses from the developers about things I have queried along the way and has always happily printed out all documents I've needed to sign and send off (as I don't have a printer this has been super helpful and has helped to speed things up). Thank you for all your patience with me! Overall the whole team at the branch has always been extremely friendly whenever I have had to go in to collect and sign documents. It's been a pleasure having Bairstoweves as my estate agent and I would definitely recommend them.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent Service and Professionalism! I want to express my sincere gratitude to “Hayley” for her outstanding support … More
Thank you so much for your kind words! We are so glad to hear that Hayley provided excellent service and professionalism in arranging your property within a tight deadline. At our business, customer satisfaction is our top priority, and we … More
2/5
GoogleLethargic approach if you are a buyer. Dismal service although luckily I didn't have to pay for that. They get a chunky cut for the sale deal so I believe the interest of being an "agent/agency" should respect both sides of deal. Usual tactics to push up sale price. Never been able to get hold of the agent over phone as there was always someone who picks a message and never returns call. Zero response to buyer emails but would send an email and call immediately if they need something from me. Overall a stressful let down experience.
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleDoug is one of the nicest and hardest working estate agents I have ever met! He helped me find a place to rent, and made sure everything ran smoothly. The Bairstow Eves app for tenants takes the hassle out of sorting out utilities, water, etc. too.
Many thanks Sarah for the amazing 5* review, I will ensure your kind words are passed on to our dedicated Bairstow Eves team. Best wishes, Lucy
5/5
Google“Fionn is a great agent! He always answering the calls and mails. He had a really good understanding of our needs. All problems he sorted on the highest standards. Big thanks to Jake for going with us through the papers on the last day. Highly recommended!”
Good afternoon, Thank you for taking the time to leave amazing 5* review. It is always great to see that our customers would recommend or services to others as this confirms to us that we are delivering the excellent service that we always strive to provide. Many thanks again. Regan.
4/5
GoogleVery prompt and professional service, cannot thank Andrew (contracted plumber) enough for repairing a leak in our bathroom and returning to protect the bath tub from further damage. Thank you once again
Thank you for your lovely review. Best wishes, Lucy, Customer Relations
2/5
GoogleLethargic approach if you are a buyer. Dismal service although luckily I didn't have to pay for that. They get a chunky cut for the sale deal so I believe the interest of being an "agent/agency" should respect both sides of deal. Usual tactics to push up sale price. Never been able to get hold of the agent over phone as there was always someone who picks a message and never returns call. Zero response to buyer emails but would send an email and call immediately if they need something from me. Overall a stressful let down experience.
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
GoogleJust Terrible! They placed me in a fire Hazzard tenancy without any prior information about building safety defects. The letting agent did not inform me that the tenancy is affected by flammable cladding and fire safety defects. It came to my attention only months after I already moved in. As a result, I was stuck in a building that’s extremely unsafe, with no options. I was forced to “live in fear” of being abandoned and left to die if there is a fire, as happened to disabled Grenfell residents. Furthermore, The agency ignored my multiple requests for the personal evacuation plan. Note, this agency manage several properties at the address: 6 Waterworks Yard, CR0 1UL - this building is covered with flammable cladding and does not comply with safety regulations
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleIan and Vishal were extremally helpful in pushing through my flat sale which was very complicated due to building safety items. They constantly kept me up to date throughout the selling process.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI would highly recommend this agency as they were so helpful and friendly. I would like to say an extra thanks to Fionn Bibby, he did an amazing job and helped us find our perfect property and quickly answered any questions we had. Thanks Fionn!
Thank you Evelyn for your wonderful 5* review about Fionn and the team in Bairstow Eves, Est Croydon. Kind regards, Scott.
5/5
GoogleFirst time renting and we found Bairstow Eves to be extremely efficient. Steph was on hand to guide us through the process and made the transition very easy and smooth. Very professional and always friendly, thank youPositiveResponsiveness, Professionalism
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleDon't be fooled by online estate agents claims to save you money, there's just no substitute to a good high street agent who put the work in to find your buyer and manage the whole process. Excellent service from Ian, Alexandra and the team.
Hi Joe, thanks for your great review and 5 star rating. It's great to read that you had such a good experience with the team at Bairstow Eves. Best wishes, Tracey.
5/5
GoogleI would highly recommend this agency as they were so helpful and friendly. I would like to say an extra thanks to Fionn Bibby, he did an amazing job and helped us find our perfect property and quickly answered any questions we had. Thanks Fionn!
Thank you Evelyn for your wonderful 5* review about Fionn and the team in Bairstow Eves, Est Croydon. Kind regards, Scott.
4/5
GoogleI must admit that previous experiences with Countrywide had been less than satisfactory, however, Julie Button was a welcome exception. I felt she really listened and was wonderfully warm and personable. Will look forward to dealing with her moving forward. Thank you Julie.
Hi Emer Thank you for leaving this review. I am glad to hear that Julie has managed to restore your faith in Countrywide! Kind regards, Chris
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