Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDoug was phenomenal, I have never used an agent as considerate, understanding, friendly and honest as he is. He showed us our forever home, we fell in love with it and the process was smooth. He kept in contact with us every step of the way and we are extremely grateful.
Thank you Doug for all your help.PositiveResponsiveness, Quality, Professionalism, Value
C · 14 January 2022
Agent replied · 13 January 2025
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 4/5
Google*** RENTING ***
Gerald was professional yet approachable and extremely helpful. His communication and negotiation skills made a lengthy and stressful situation a lot less stressful! He worked with my schedule (understood that I work long and unsociable hours) to get the end result quickly and effectively.
He also tells it like it is and does not use any flowery language to present a smoke screen .
Definitely recommend .
Stella · 19 November 2019
Agent replied
Thank you for the amazing review and recommendation.
Best wishes, Lucy
★★★★★ 5/5
GoogleDelighted to be renting my flat through Bairstowe Eves. The whole team have been friendly and professional. Petya and Doug were very helpful in explaining things clearly and put me at ease with the rental process.
Stephen · 18 March 2024
Agent replied · 25 March 2024
Thank you for taking the time to leave us this amazing 5* review Stephen Davis. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleHarvey was very polite and helpful when answering my questions and took the time to show me many options to best fit what I’m looking for. I would highly recommend them for the future.
Jack · 18 March 2024
Agent replied · 25 March 2024
Jack Turnbull thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleFriendly people, quick response to any questions, would recommend
Kai · 23 June 2026
Agent replied · 23 August 2026
Thank you for taking the time to share your positive experience! Our team is dedicated to providing excellent service and we are thrilled to hear that we exceeded your expectations. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDoug was phenomenal, I have never used an agent as considerate, understanding, friendly and honest as he is. He showed us our forever home, we fell in love with it and the process was smooth. He kept in contact with us every step of the way and we are extremely grateful.
Thank you Doug for all your help.PositiveResponsiveness, Quality, Professionalism, Value
Cheriece · 20 June 2021
Agent replied · 19 June 2024
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been using this estate agency many times in the past , as a landlady and as the vendor. The staff is always very helpful and they go extra mile for the client and get things done. Response time is excellent . My special thank you to Ashley. It's a pleasure to know him and have business. Will be using them in the future for sure.
Elena · 28 July 2019
Agent replied
It's great to see that the Bairstow Eves team in particular Ashley were once again able to provide their proven 5* service! Thank you.
Kind regards, Lucy.
★★★★★ 5/5
GoogleDoug and Hayley made our entire renting process seamless. And the tilli account set up for us made settling in even easier, we also got a welcome gift from them.
A lovely experience from top to bottom.
Olanike · 12 December 2023
Agent replied · 11 December 2024
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
★★★★★ 5/5
GoogleThey were really helpful and made sure to find a suitable property for me and my sister. Big ups to Douglas
Kwame · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind words! We always strive to go above and beyond for our clients and we're glad we could help you and your sister find the perfect property. We will definitely pass on your praise to Douglas! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI have been trying to contact this branch for the past 6 weeks. Poor communication - steer clear!
DM · 30 March 2026
Agent replied · 13 April 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe service I received was absolutely amazing, the agent was polite and patient. Definitely recommend booking a viewing with them:
Alisha · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind words! We strive to provide exceptional service to all our customers. We're glad to hear you had a great experience with our agent. Thanks for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA big thank you to Melissa who promised me she would find me a property I loved and she did. She was always helpful, polite and professional and answered any questions I had. Overall just lovely to deal with. A big thank you to Scott also for always being so helpful.
Marium · 30 July 2022
Agent replied · 30 July 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHonestly the people working hear are amazing no two ways about that and I appreciate,thank you.
Victoria · 6 April 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We strive to provide exceptional service and are thrilled to hear that you had a positive experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team are outstanding. From the beginning I got a fair and realistic sale price estimate of the flat and Ian's knowledge of the local market was evident. Elise was the lead team member for the sale and was incredibly proactive, regular communication keeping me updated and going above and beyond to make sure the sale went through to the end.
Will absolutely recommend this branch to friends thinking of buying or selling in the area.
James · 2 March 2023
★★★★★ 5/5
GoogleBairstow Eves dealt with my move and I couldn’t have been happier. Steph and Sophie were very helpful and responsive at all times, from the registration to the viewing to the move in, everything was very smooth and simple. The service was great and I would highly recommend!! Ps sweet one in therePositiveResponsiveness, Quality, Professionalism, Value
Kareem · 25 August 2021
Agent replied
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
Google6 Star Service! Thank You to Doug,Scott,Hayley and the whole team who were brilliant, helping our family to find a home. Extremely Professional and Respectful.Would highly recommend.
Leena · 20 April 2024
Agent replied · 19 June 2024
leena choolun thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSpecial thanks to Harvey Betts for his support and help with letting. Staff is quick and responsive. The location is convenient and easy reachable.
N · 12 June 2024
Agent replied · 19 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHayley bosdet and Alvin were really helpful young through with moving in. Thanks
Adeniyi · 7 December 2024
Agent replied · 11 December 2024
Thank you for your 5* review Adeniyi. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDoug and Hayley made our entire renting process seamless. And the tilli account set up for us made settling in even easier, we also got a welcome gift from them.
A lovely experience from top to bottom.
O · 25 August 2023
Agent replied · 24 August 2024
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
★★★★★ 1/5
GoogleLack of transparency, poor communication, and no meaningful mortgage advice
August, I attended a viewing for a shared ownership development. Despite asking …
Ewa · 13 January 2026
Agent replied · 13 April 2026
Hello, please contact us via review@connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGood service and smooth process throughout. The team was helpful and professional. Would recommend.
Melgy · 30 March 2026
Agent replied · 13 April 2026
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our team. Your satisfaction is our top priority and we appreciate you choosing us. Thank you for recommending our services. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery helpful service from Adam helping me to conduct a tenant check out remotely
Justin · 23 March 2026
Agent replied · 13 April 2026
Thank you for your kind words! We are so glad Adam was able to assist you with your tenant check out remotely. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe Lettings team were extremely helpful and friendly in helping myself and my girlfriend find our first home. Everything was communicated and updated regularly.
JoshJem · 20 April 2024
Agent replied · 19 June 2024
Thanks for the excellent 5* review JoshJem Seelan! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDoug at Bairstow Eves worked very hard and gave me great advice on finding a suitable flat for myself. Very friendly, honest and efficient service. They didn't mess me about like other agents I've dealt with. Nicolle was also a great help with the paperwork and admin. I would recommend them to anyone.
Roland · 1 August 2021
Agent replied
Hey Roland, thank you for your fantastic 5* review and for the recommendation! I will make sure your kind words are passed on to Nicole and the rest of the local team. Best wishes, Graham, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.