Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
GoogleRichard was professional, courteous and hard working when it came to or purchase of a property through Bairstow Eves. He was available and communicative with all parties and lovely to deal with, he went out of his way to check in at regular intervals. His knowledge on the local area and property was very useful, this was informative and helped us make the right decision. He made buying a home stress free, no easy feat!
Jamie Β· 5 October 2019
Agent replied
Thank you for taking the time to leave us your wonderful 5* review! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
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5/5
GoogleComing off the back of a letting agency which pretty much ignored you, Leon, our Property manager is a breath of fresh air. Any issues we've had to raise pertaining the inside of the flat, he's pretty much responded within a day and had a β¦ More
Valencia Β· 14 October 2025
Agent replied Β· 13 November 2025
We're delighted to hear that Leon's exceptional service has made a positive impact on your experience. Our team at Bairstow Eves strives to provide prompt and efficient solutions for our clients. We're fortunate to have Leon on our team and β¦ More
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5/5
GoogleAs a first time buyer thereβs a lot about the process that I was not clear on but Elliot was on hand to help with queries and also practical things like scanning and printing. I found Elliot to be very helpful, professional but very friendly. I would trust him with another purchase easily.
Good service from Bairstowe Eves
Noma Β· 2 November 2022
Agent replied Β· 30 July 2023
Thank you Noma so much for your kind words! - Best Wishes, Scott @ Customer Relations
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5/5
GoogleAs a FTB I was super impressed with the pleasant and professional service I received from Richard and Ian! Buying a first home can feel daunting but from the first viewing through to completion Richard was patient, honest, provided great advise and generally communication was awesome. They really exceeded all of my expectations, I couldn't have asked for a better first time buying experiencePositiveResponsiveness, Professionalism
April Β· 24 November 2021
Agent replied Β· 23 November 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWonderful service from Christina & the team at bairstow eves. Always ready to help & indeed identify tenants in a totally professional way. Highly recommended service. They make the whole process easy & accessible .Well done & Keep it up Christina & team π β¦
Sati Β· 16 October 2025
Agent replied Β· 13 November 2025
Thank you for your kind words! We are delighted to hear that Christina and our team provided you with wonderful service. We are dedicated to making the process of finding tenants as easy and accessible as possible. Your recommendation means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
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4/5
Google*** RENTING ***
Gerald was professional yet approachable and extremely helpful. His communication and negotiation skills made a lengthy and stressful situation a lot less stressful! He worked with my schedule (understood that I work long and unsociable hours) to get the end result quickly and effectively.
He also tells it like it is and does not use any flowery language to present a smoke screen .
Definitely recommend .
S.O Β· 30 July 2020
Agent replied Β· 30 July 2023
Thank you for the amazing review and recommendation.
Best wishes, Lucy
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5/5
GoogleAs a FTB I was super impressed with the pleasant and professional service I received from Richard and Ian! Buying a first home can feel daunting but from the first viewing through to completion Richard was patient, honest, provided great advise and generally communication was awesome. They really exceeded all of my expectations, I couldn't have asked for a better first time buying experiencePositiveResponsiveness, Professionalism
April Β· 25 August 2021
Agent replied
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleTop notch letting team!
They were extremely understanding and went above and beyond with daily updates and with plenty of properties you cant go wrong!
Steve Β· 23 March 2026
Agent replied Β· 13 April 2026
Thank you for your kind words! Our team is dedicated to providing the best service possible and we're glad it shows. We strive to make your letting experience seamless and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
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4/5
Google*** RENTING ***
Gerald was professional yet approachable and extremely helpful. His communication and negotiation skills made a lengthy and stressful situation a lot less stressful! He worked with my schedule (understood that I work long and unsociable hours) to get the end result quickly and effectively.
He also tells it like it is and does not use any flowery language to present a smoke screen .
Definitely recommend .
S.O Β· 9 December 2019
Agent replied
Thank you for the amazing review and recommendation.
Best wishes, Lucy
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5/5
GoogleDoug was phenomenal, I have never used an agent as considerate, understanding, friendly and honest as he is. He showed us our forever home, we fell in love with it and the process was smooth. He kept in contact with us every step of the way and we are extremely grateful.
Thank you Doug for all your help.PositiveResponsiveness, Quality, Professionalism, Value
C Β· 14 January 2022
Agent replied Β· 13 January 2025
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
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4/5
Google*** RENTING ***
Gerald was professional yet approachable and extremely helpful. His communication and negotiation skills made a lengthy and stressful situation a lot less stressful! He worked with my schedule (understood that I work long and unsociable hours) to get the end result quickly and effectively.
He also tells it like it is and does not use any flowery language to present a smoke screen .
Definitely recommend .
Stella Β· 19 November 2019
Agent replied
Thank you for the amazing review and recommendation.
Best wishes, Lucy
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5/5
GoogleDelighted to be renting my flat through Bairstowe Eves. The whole team have been friendly and professional. Petya and Doug were very helpful in explaining things clearly and put me at ease with the rental process.
Stephen Β· 18 March 2024
Agent replied Β· 25 March 2024
Thank you for taking the time to leave us this amazing 5* review Stephen Davis. Kind regards Lucy, Customer Relations.
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5/5
GoogleHarvey was very polite and helpful when answering my questions and took the time to show me many options to best fit what Iβm looking for. I would highly recommend them for the future.
Jack Β· 18 March 2024
Agent replied Β· 25 March 2024
Jack Turnbull thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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4/5
GoogleFriendly people, quick response to any questions, would recommend
Kai Β· 23 June 2026
Agent replied Β· 23 August 2026
Thank you for taking the time to share your positive experience! Our team is dedicated to providing excellent service and we are thrilled to hear that we exceeded your expectations. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleDoug was phenomenal, I have never used an agent as considerate, understanding, friendly and honest as he is. He showed us our forever home, we fell in love with it and the process was smooth. He kept in contact with us every step of the way and we are extremely grateful.
Thank you Doug for all your help.PositiveResponsiveness, Quality, Professionalism, Value
Cheriece Β· 20 June 2021
Agent replied Β· 19 June 2024
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleDoug and Hayley made our entire renting process seamless. And the tilli account set up for us made settling in even easier, we also got a welcome gift from them.
A lovely experience from top to bottom.
Olanike Β· 12 December 2023
Agent replied Β· 11 December 2024
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
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5/5
GoogleI have been using this estate agency many times in the past , as a landlady and as the vendor. The staff is always very helpful and they go extra mile for the client and get things done. Response time is excellent . My special thank you to Ashley. It's a pleasure to know him and have business. Will be using them in the future for sure.
Elena Β· 28 July 2019
Agent replied
It's great to see that the Bairstow Eves team in particular Ashley were once again able to provide their proven 5* service! Thank you.
Kind regards, Lucy.
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5/5
GoogleThey were really helpful and made sure to find a suitable property for me and my sister. Big ups to Douglas
Kwame Β· 13 March 2026
Agent replied Β· 13 April 2026
Thank you for your kind words! We always strive to go above and beyond for our clients and we're glad we could help you and your sister find the perfect property. We will definitely pass on your praise to Douglas! Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleI have been trying to contact this branch for the past 6 weeks. Poor communication - steer clear!
DM Β· 30 March 2026
Agent replied Β· 13 April 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleThe service I received was absolutely amazing, the agent was polite and patient. Definitely recommend booking a viewing with them:
Alisha Β· 13 March 2026
Agent replied Β· 13 April 2026
Thank you for your kind words! We strive to provide exceptional service to all our customers. We're glad to hear you had a great experience with our agent. Thanks for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleA big thank you to Melissa who promised me she would find me a property I loved and she did. She was always helpful, polite and professional and answered any questions I had. Overall just lovely to deal with. A big thank you to Scott also for always being so helpful.
Marium Β· 30 July 2022
Agent replied Β· 30 July 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleHonestly the people working hear are amazing no two ways about that and I appreciate,thank you.
Victoria Β· 6 April 2026
Agent replied Β· 13 April 2026
Thank you so much for your kind words! We strive to provide exceptional service and are thrilled to hear that you had a positive experience. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe team are outstanding. From the beginning I got a fair and realistic sale price estimate of the flat and Ian's knowledge of the local market was evident. Elise was the lead team member for the sale and was incredibly proactive, regular communication keeping me updated and going above and beyond to make sure the sale went through to the end.
Will absolutely recommend this branch to friends thinking of buying or selling in the area.
James Β· 2 March 2023
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5/5
GoogleBairstow Eves dealt with my move and I couldnβt have been happier. Steph and Sophie were very helpful and responsive at all times, from the registration to the viewing to the move in, everything was very smooth and simple. The service was great and I would highly recommend!! Ps sweet one in therePositiveResponsiveness, Quality, Professionalism, Value
Kareem Β· 25 August 2021
Agent replied
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.