Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDoug at Bairstow Eves worked very hard and gave me great advice on finding a suitable flat for myself. Very friendly, honest and efficient service. They didn't mess me about like other agents I've dealt with. Nicolle was also a great help with the paperwork and admin. I would recommend them to anyone.
Roland · 1 August 2021
Agent replied
Hey Roland, thank you for your fantastic 5* review and for the recommendation! I will make sure your kind words are passed on to Nicole and the rest of the local team. Best wishes, Graham, Customer Relations.
★★★★★ 5/5
GoogleBrilliant company, Harvey was very helpful on the phone helping me with my property search, very polite and had the answers to all my many questions
Zak · 4 March 2024
Agent replied · 25 March 2024
Thanks for the wonderful 5* review zak mercer! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe used them to let our flat after a competitive bidding process. The manager, Chrissie, impressed us with her knowledge and her honesty. We had planned to leave some of the old carpets and some furniture. She was very frank about what tenants would want, which didn’t include the furniture we planned to leave and the carpets. Following her advice, we let the flat quickly for a higher price than we were asking and on a 2 year let. The whole process was smooth and hassle free. We have retained Bairstow Eves on a managed basis as we were very happy with the service. We will use them again. Thanks to all the team.
Natasha · 15 October 2023
Agent replied · 29 October 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were very happy with the service provided by Croyon Bairstow Eves in the process of our flat sale. The team was very responsive and made sure the whole process went as smoothly as possible. Special thanks to Ashley and Richard for their extra help and engagement. Would definitely use again and recommend.PositiveResponsiveness, Quality, Professionalism, Value
S · 25 August 2020
Agent replied
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleCouldn't recommend them any higher. They were so much help whilst I was looking for places to rent. Huge shoutout to Doug as well, he really went above and beyond during my search!
Simi · 24 March 2025
★★★★★ 5/5
GoogleDoug and Hayley made our entire renting process seamless. And the tilli account set up for us made settling in even easier, we also got a welcome gift from them.
A lovely experience from top to bottom.
Olanike · 1 May 2023
Agent replied · 30 July 2023
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
★★★★★ 5/5
GoogleDoug was very helpful especially after I was in desperate need. He gave excellent assistance and advice.
Esther · 25 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Esther! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHave been dealing with Laurna over some rent issues from a previous tenant. Have to say from start to finish Laurna has been on the ball. Luarna has great knowledge, is very good at keeping me updated.
I deal with many agents for my property’s, but have to say Laurna service is up there with the best...
10/10
Steve · 28 July 2019
Agent replied
Thank you Steve for taking the time to leave us with your kind words and 5* review. It is great that you have found the service to be 10/10.
Best wishes
Emma
★★★★★ 5/5
GoogleQuick and helpful service. Doug especially was very helpful during a stressful time.
Ben · 13 March 2026
Agent replied · 13 April 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy whole experience in finding a home was fantastic. Doug provided an outstanding customer service to us. The whole process was handled in a very professional manner and this gave us peace of mind. A massive thank you to Doug for his fabulous service.
Néo · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy whole experience in finding a home was fantastic. Doug provided an outstanding customer service to us. The whole process was handled in a very professional manner and this gave us peace of mind. A massive thank you to Doug for his fabulous service.
Pécco · 20 June 2022
Agent replied · 19 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlex was super helpful throughout the process, as were her colleagues when needed, they were quick to respond to all my queries which provided me with comfort as I struggled to understand some parts of the process. Really great help and would recommend.
Mickail · 30 July 2022
Agent replied · 30 July 2023
Thank you for your superb 5* review and kind words of recommendation Mickail.. Kind regards, Graham, Customer Relations.
★★★★★ 5/5
GoogleJenna and Ian were both incredible in support of us purchasing our new home. They were both responsive, helped us move things a long and tremendously accommodating. They added a real personal touch in terms of service and helped make the process a lot less stressful. Thank you!PositiveResponsiveness, Quality, Professionalism
Heather · 20 June 2021
Agent replied · 19 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat Service. Prompt response and very supportive team to look after their tenants. Definitely 5 stars to them. Fully Satisfied.
To be honest, Nadine is a real gem. Whenever she picks up my task, it makes me relax as she handles the issue with great care and passion. I think it thrives her to help others.
Kaleem · 31 July 2019
Agent replied
Thank you Kaleem for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service!
Best wishes, Lucy.
★★★★★ 5/5
GoogleFantastic service on a particularly troublesome sale. Despite all the challenges we faced, the staff were incredibly communicative and supportive throughout the duration of the sale, particularly Alex, Jenna and Ian. If selling in this area I would definitely use them again
Simon · 30 July 2022
Agent replied · 30 July 2023
Thanks for your wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've purchased our property through Bairstow Eves and were very happy with them. Thank you to Chris Antoniou who went above and beyond several times to keep the purchase process moving. Chris is the best estate agent I've come across; from the first viewing throughout the whole process. Very professional and pleasant with countless energy.
Manuel · 28 July 2019
Agent replied
Hi Manuel, Congratulations on the purchase of your property! The Bairstow Eves team in East-Croydon aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service throughout your purchasing process. I will pass on your wonderful comments about Chris to him and the entire team at the branch, many thanks.
★★★★★ 5/5
GoogleThanks to Jake Moore for landing us a great apartment. We were almost going for a compromised studio apartment but after meeting Jake we got lucky and got ourselves a bigger 1 bhk apartment. The proceedings and formalities were good and professional from bairstow and Jake helped answer some of my silly questions as well.
Gidesh · 28 July 2019
Agent replied
Thanks for leaving your review and 5 star rating. it's great to read that you had a successful and professional service in your property search. Best wishes, Tracey.
★★★★★ 5/5
GoogleExcellent service from the whole team as I embarked with a new letting. Hayley and Doug were especially helpful and friendly, guiding me through every step of the way.
James · 20 August 2023
Agent replied · 27 August 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStrongly Recommend... Fionn was sales negotiator for us and he was really helpful. He considered every request of ours and found a really nice place. After lot of troubles with other agencies.
Bairstow made our search very simple.
Fionn all the best mate long way to go. As I promised will refer my friends to your company.
Lohith · 31 July 2017
Agent replied
Hi Lohith, Thanks for the wonderful, 5 star review and recommendation! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Bairstow Eves team in East- Croydon. I will pass your fantastic comments on to Fionn and the of the team at the branch. Many thanks.
★★★★★ 5/5
GoogleOverall service was excellent and fast delivery! Harry Moore such a great person and constantly getting in touch and providing updates. He’s such an asset.
Alexander · 14 October 2025
Agent replied · 13 November 2025
Thank you for your glowing review! We strive to provide excellent service and fast delivery. We're lucky to have Harry Moore on our team, he's truly an asset. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe just rented a house with this agency and they made it be so easy and quick, special thank you to Fahim Choudhury , he helped us a lot with all the process :)
Vicky · 31 January 2023
Agent replied · 30 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI was offered a service exceeding my expectation. I was helped with every detail I required and also more than I hoped to know while renting out the property. Jake Moore was my representative and he ensured every possible detail was fed to me.
Thank you Jake for your help!
Cheers!
Arun
Arunoday · 28 July 2019
Agent replied
Hi Arunoday, thank you for your wonderful four star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of Jake's brilliant service. Many thanks, Bairstow Eves.
★★★★★ 5/5
GoogleScott has been nothing short of amazing in dealing with me and my flat mate rented parking spaces! The whole process was smooth, and he made sure everything was in order for us! 10/10 recommended!!!
Patricia · 2 December 2022
Agent replied · 30 July 2023
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAdam in lettings was very helpful and kept us informed throughout the process
Barry · 13 January 2026
Agent replied · 13 April 2026
Thank you for sharing your positive experience with Adam in our lettings department! We take pride in providing top-notch service and are happy to hear he kept you informed every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
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