Trusted Agent profile · London · Greater London
Verified
★★★★★
257 reviews across 1 platform
198 Lavender Hill, Battersea, London, Greater London, SW11 1JA
Part of Bairstow Eves, see every office.
Bairstow Eves's office in London, Greater London, at 198 Lavender Hill, is rated 4.6 out of 5 across 257 reviews on 1 platform, including 257 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleVery bad experience,poor communication and relaying information to the customers after advance payment
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleBen Davy has been very helpful working with us to secure our flat. Being in regular contact (multiple times per day), he has stayed on top of everything and ensured a swift move. We viewed the place on Tuesday. By Thursday next week we had moved in.Ben and the team made us feel like we were in good hands every step of the way.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI found a flat for rent through Bairstow Eves. Cameron and Petya were very helpful in sorting everything out and were always very responsive.
Thank you for taking the time to leave us this amazing 5* review Daniela. Kind regards Lucy, Customer Relations.
5/5
GoogleBen was an all-round professional and extremely helpful in assisting us with our property search. Especially during the pandemic he ensured government guidelines were followed whilst also making the experience personal and tailored to what we were looking for. Having dealt with a number of agents across our search it’s safe to say Ben was by far the most competent, professional, and helpful. Thanks again Ben!
Thank you for the fantastic 5* review and it is great to read your kind comments and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleLooking for a rental property in London can be a very challenging experience however Sabina has made the whole process very easy. I couldn’t recommend her highly enough
Thank you for your kind words! We are so pleased to hear that Sabina made your rental property search a smooth and stress-free experience. Your satisfaction is our top priority and we truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe recently rented a flat through Bairstow Eves Battersea and we were very pleased with their services. Ryan has been very helpful and professional from the very beginning. He's been responsive and keen to help us for any questions we had. Overall a very positive experience and the opposite of the typical 'shark' estate agents you find in London.PositiveResponsiveness, Quality, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleBen is a pleasure to deal with. He takes the time to understand your needs and only presents properties that fit. At all times he is totally professional and cuts through red-tape quickly to make things happen. He is on your side and his views can be trusted. I hope to deal with Ben in the future and thoroughly recommend him to others.
Thank you for your wonderful 5* review and recommendation. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
GoogleAs a long-term customer of Bairstow Eves Battersea, I can confidently say that their service has been consistently excellent over the past six years. From the initial property search to ongoing support with maintenance and inquiries, their team has always been professional, responsive, and reliable. Their expertise in the local market, combined with their dedication to customer satisfaction, has made every interaction a positive experience. I highly recommend Bairstow Eves Battersea to anyone seeking exceptional service in the property market.
Many thanks Janiel Cunanan for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent customer care and professionalism. Agent Ben was honest, attentive and industrious in getting us the best deal including out of hours responses to our questions and extra negotiations with the landlord to refine the details in our favour. Following some difficulties beyond his control, Ben went above and beyond to resolve the situation professionally and positively for us. Very pleased and would recommend.
Many thanks for taking the time to leave our dedicated team this fantastic 5* review. Thank you for the recommendation.Best wishes, Lucy
5/5
GoogleWe had a truly positive experience working with Jvon, Petya, and Ash. Throughout the whole renting process, they were professional, patient, and always quick to respond to our questions. Jvon guided us clearly and made everything smooth and …
"Thank you for your kind review! We're thrilled to hear that Jvon, Petya, and Ash provided you with a positive and stress-free renting experience. Their teamwork and dedication to customer satisfaction are what sets them apart. We truly appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently rented a flat through Bairstow Eves Battersea and we were very pleased with their services. Ryan has been very helpful and professional from the very beginning. He's been responsive and keen to help us for any questions we had. Overall a very positive experience and the opposite of the typical 'shark' estate agents you find in London.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleVery professional smart agents get done things with precision, mine was bit complex case but they manage to get me mortgage and now I'm a proud home owner, thanks to Eric, Abgil, Tony and rest of the teams. Will recommend to anyone 👌 👍 …
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleAsh and Petya are amazing! They have been incredibly supportive and attentive to any issues concerning the property. Any questions or concerns we have are handled promptly and professionally, and their understanding and kindness truly make a difference. I’m so grateful to have such reliable, friendly, and proactive property managers. Thank you both for making our experience so positive and stress-free!
Many thanks Caroline for the fantastic recommendation and 5* review. I have passed your flattering comments onto our Battersea branch. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Sabina!
We're thrilled to hear that you had a great experience with Sabina. Our team takes pride in delivering top-notch service to each and every customer. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Google5* service from Obi, he was so professional, approachable and hard working. He was so amazing, he really listened to my requests and always followed through. I have even recommended him to my family and friends. Best agent I’ve worked with. Thank you so much Obi !!!
Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have used the Lavender Hill office for both sales and letting and have had a great experience in all events. A special thank you to Petya for being so consistently good!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTony & the sales team at Bairstow Eves Battersea were fantastic at helping us sell our family home. Very friendly and kept us informed every step of the way. Nothing was too much trouble. Highly recommend. Thank you, from behalf of all the family.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
GoogleIncredibly rude! The man who answered our phone query about a property is meant to be a SALES man? Even though the property was not suitable, instead of being rude he could have got our details and suggested other properties or kept us on file, as we are actively looking to buy. Not to mention he lost any chance of listing our flat for sale! Manager - please train your staff how to turn disappointed enquirers into potential customers ... and ask staff to have some manners.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleChoosing this letting agency was the best decision made ! Obi has been very helpful & maintained a very positive & professional attitude while working with me, even though I wasn’t able to get the flat I wanted, I still appreciate the service.PositiveProfessionalism
Many thanks for the brilliant 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience with Bairstow Eves Sales and Letting was one to remember. I had a pleasant and a highly recommendable experience because of Obi. I normally never do reviews but Obi’s patience, understanding and ability to surpass my expectations deserved a special mention.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently worked with Obi and he has helped me beyond measure! I don’t think I would be sitting in this beautiful property if it wasn’t for his hard work and dedication, would highly highly recommend! Thanks Obi 🙏 …
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service - Ash was very helpful and informative with all our questions and went above and beyond to help us and kept us up to date on everything!
Thank you Emily for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust wanted to say a really big thank you to the whole lettings team @ Bairstow Eves. Ben, Ryan and Petya were always on the end of a phone or an e-mail and made the whole process seamless from start to finish. Could not recommend highly enough and am a very happy tenant. Thanks guys!
Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott
5/5
GoogleOutstanding professionalism in the entire process: from searching for accommodation to handing over the key. Since I was looking for accommodation from several agencies at the same time, Bairstow Eves was the most adaptable to my requirements and open and flexible to the specific requirements that each client has. I highly recommend it as a first stop in the search for your new home.
N Z thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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