Ashtons London reviews

★★★★★ 5/5

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Fantastic support from Leanne. Our chain collapsed once and nearly did again but Leanne was critical in holding it all together. She wasn't even our estate agent either but the people we have now brought from! Would definitely recommend to others!

Jamie · 30 January 2017

★★★★★ 5/5

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Cris · 15 January 2021

★★★★★ 1/5

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We used Ashtons as they had a good record of selling houses in our area. They came out, gave us a valuation and took photos. The property went ‘live’ online all seemed well.... We had to ring several times to request a sign for the property but I do understand they struggled with positioning at 1st. As time went by we would have a few single viewings, but not hear anything back. I had to contact them to see if the potential buyers had made comment. This was sometimes difficult and they didn’t know much about my viewing let alone any feed back. We had 3 viewings in one day and to this day did not hear a single word about how these people felt about my property. It seemed as though they have no sales plan as they constantly said they have not heard back, where other firms I know from experience would be contacting viewers trying to sell the property ( which is what I thought their job was). In the end we ended up doing a house swap with a family members friend. We had a unfortunate and difficult time with the sale ( solicitors and planning etc) and it took about 5 months for the sale to be completed. At no time in this 5months did we hear a single word from Ashtons, to see if things were ok, if we needed any help or anything. I got the feeling they had no interest in me or my property but they still took their “FULL PRICE” on a house they didn’t sell as we arranged the swap ourselves. I hope others get treated better than we did as even now, in our new house my experience with them still angers me and I have advised friends to avoid them.

Phil · 9 January 2021

★★★★★ 1/5

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If your thinking of renting from Ashtons. DONT!!! the amount of problems I have had with the house I currently live in which Ashtons have left unresolved is shocking. Firstly the bathroom, the roof was ready for literally coming through which they left for about 7/8 months of me reporting, one of them come out and agreed it was ready for coming through, did I hear back from them for another month or two? About fixing this? NO. I had to phone the council due to me having two small children in the house, would Ashtons take responsibility for the roof falling on one of my children? I think not. The council was absolutely disgusted that my bathroom was left like that. As soon as the council give them a deadline, the work was carried out the week later. Now why should it take for me to report them, for them to do their jobs? Not one job I have reported to them has been fixed, my side gate blown off last year, was promised for this to be fixed last year and was still waiting. I went and got it fixed myself in the end. Another problem is the heating I’ve been reporting for months on end, half the radiators don’t work in the house which results in me having to leave the heating on for hours just to get the house a normal temperature. My little girls room is absolutely freezing she’s not slept in her own bed for months. Knowing I have two small children have they rushed to get this fixed? Absolutely not. Looks like I’ll have to get onto the council again. I won’t even get on to the no carpets in bedrooms I was promised by the landlord themselves, and the kitchen falling apart due to a leak which was left for weeks also last year. I have paid for carpets my self, to better the house, new flooring in the bathroom, new blinds throughout the house. I’m doing my half in making sure the house is looked after, shame the landlord and Ashtons can’t.

Lauren · 16 December 2020

★★★★★ 5/5

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Oka · 12 December 2020

★★★★★ 5/5

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Ashtons Padgate Lane sold our house back in april and Leanne was outstanding in every aspect of our sale/purchase and made one of the most stressful times in our lives bearable. She is a real asset to the company.

Michele · 16 December 2016

★★★★★ 5/5

Google

We purchased a property through Ashtons and they were brilliant. We had multiple property viewings and they always did their upmost to accommodate, even in a really competitive market. Molly in particular was amazing, nothing was too much trouble and she did everything to help us secure our perfect home! Wouldn't hesitate to recommend, thank you!

Ellyse · 1 October 2023

★★★★★ 1/5

Google

Always confusion which Ashton branch 😔 because no direct phone no on sale/to let boards. …

Current · 20 March 2024

★★★★★ 5/5

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After being with two agents one who was a disgrace and one who wasn't proactive we were very upset and angry. Didn't know where to turn. We got more advice from another agency who wanted to drastically reduce the asking price. Ashtons at Great Sankey marketed it at the price we wanted and achieved more than we expected. Kristian texting me to keep me informed and Emily on the phone always returning my calls and dealing with any enquiries professionally and efficiently. I couldn't have asked for more. They have restored my faith in estate agents. I would highly recommend them to anyone. Thank you guys. As soon as this lockdown is over I will show my appreciation I won't forget ??

Linda · 15 April 2020

★★★★★ 5/5

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Excellent service from start to finish. Simon and Stacey were very professional throughout the whole process. I would highly recommend Ashtons Estate Agents without hesitation to anyone that was considering buying or selling within their area.

Neil · 25 April 2017

★★★★★ 5/5

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Katie, Mike and Emily were great selling our home. fully supported us and we were delighted with the service. Would highly recommend and would use again 👍

Joe · 4 May 2021

★★★★★ 5/5

Google

Stocton Heat branch is super friendly , welcoming and willing to give you helping hand , direct you on your property journey either seller / buyer / investor or someone who is in urge to get new roof over the head . We can only recommend.

Martina · 20 March 2024

★★★★★ 5/5

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Excellent service at all times, Stacey @ Newton was always keeping us informed of any news or development's during a long drawn out sale & purchase. Thank you for everything Sracey & also Simon.

Ellen · 30 April 2017

★★★★★ 5/5

Facebook

if i could give Ashtons Padgate 10 stars i would. Very professional, staff very cheery and very helpful. Always keep in touch with any developments on sales, viewings or new properties that come on the market. Staff always turned up on time if they were doing the viewings, always answered the questions honestly, if they wernet sure of anything and had to go to the vendor they always got back to me as soon as they knew the answer. Always on hand to answer any queries you may have. Very reliable company and i would 100% recommend that you use them if you are selling your house. (Ashton's sold ours in approx 3-4 weeks) would definately use them again in the future if we were to sell again. Thanks guys!

Sarah · 19 December 2018

★★★★★ 5/5

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Victoria, Sophie and Leanne at the Padgate office provided an excellent service in selling our home. The communication was excellent throughout the whole process and made selling stress free!! I would highly recommend Ashton's.

Janis · 5 February 2017

★★★★★ 1/5

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is it possible to give a zero rating ? 9 months from excepting an offer to still not be resolved. fully understand buyers can have many problems for varies issues but to not be informed on the completion day ( for the second time ) that the sell would not go through is disgusting. no phone call , email .not even a lazy text . ashtons for months have given estate agents a bad name . shame on the unprofessional people I've had to deal with in this organisation.

Mike · 1 June 2018

★★★★★ 5/5

Facebook

Great from start to finish. Accurate valuation of our property, high quality, bright photos, always quick to respond to emails and calls - happy to answer any questions and offer advice.

Abbie · 21 October 2024

★★★★★ 1/5

Facebook

Just phoned for an appt for a valuation, fair enough the lady wanted name before arranging but then instead of asking questions about property, where I live etc, wanted tel number, e mail address, probably my shoe size if we had continued in that vein. When I stopped her, she expressed concern that we may have been cut off, when I said I would have called back she said not everyone would. What a sad outlook on the world. Whilst an aggressive sales patter may have got my house sold quicker, the real art is knowing when & how to use it and this morning Ashton’s clearly didn’t so aren’t a Company I want to do business with.

Raymond · 11 April 2018

★★★★★ 5/5

Google

Molly and Ashton’s were brilliant throughout the process of buying our first home, with Molly making the whole process as stress-free as possible. We can’t recommend these enough!

A · 1 December 2024

★★★★★ 5/5

Facebook

I want to thank the whole team at Ashton's in newton le willows for all their hard work. The team went above and beyond to help me through the process of buying my first home. I would recommend this team to anyone and if I require the use of an estate agents in the future this team will be the place I use. Their communication and response was exceptional. They were able to guide and explain things solicitors fail to be clear about.

Amy · 22 November 2017

★★★★★ 5/5

Facebook

I want to thank the whole team at Ashton's in newton le willows for all their hard work. The team went above and beyond to help me through the process of buying my first home. I would recommend this team to anyone and if I require the use of an estate agents in the future this team will be the place I use. Their communication and response was exceptional. They were able to guide and explain things solicitors fail to be clear about.

Amy · 22 November 2017

★★★★★ 1/5

Facebook

Really disappointed but not even remotely surprised. Have had to deal with several departments including the letting side, the selling side and the mortgage adviser. I was a tenant in a house that they were trying to sell. I got constant emails and requests for viewings sometimes with a couple of hours notice. Snotty emails if i didn't respond to them immediately. (I was in hospital on one occasion having treatment for cancer and that was ignored when i explained why i didn't respond immediately) Was told that the owner of the house would give me priority over buying but then he changed his mind and I was left a garbled voicemail 2 minutes before they closed. I had spent 2 and half hours in with a mortgage adviser who assured me that he could definitely get me a mortgage and then proceeded to ignore all of my calls and follow up emails, of which there were at least 4 and then to add insult to injury I have to deal with the lettings side of things who are now saying that they will not refund all of my deposit because of "works needed" No explanation as to what that is. The landlord rented it to me with filthy carpets which i paid to get cleaned, refused to let me decorate but wouldn't decorate it himself and let me live in a house riddled with damp (Surveyors words, not mine) for 5 years. I just pray that my dream home is not being marketed by these as I would seriously consider not buying it just so I wouldn't have to deal with them.

Francesca · 20 January 2017

★★★★★ 5/5

Google

I would really recommend Ashtons. Adam's went above and beyond to ensure a tricky chain stayed on track to secure a sale on our property at the right price. This allowed us into our fantastic new family home. He was very approachable and …

Nicola · 8 October 2019

★★★★★ 5/5

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In the past we have used other well known estate agents and not been very pleased with their performance so we went with Astons what a difference so professional sold the house in no time at all they dealt with all of the viewings of the property and kept us informed at every stage of the sale we where made up with them and would not use any other estate agents if we had to sell a property.

Alan · 16 March 2017