5/5
TrustpilotPrompt replies to my emails
Agent replied · 23 August 2024
Thank you, Norman! We're glad to hear you appreciated our prompt responses. Your satisfaction is important to us!
Trusted Agent profile · London
Andrews Estate Agents London reviews
★★★★★
2,382 reviews across 2 platforms
20 Streatham High Road, London, SW16 1DB
Andrews Estate Agents's office in London, at 20 Streatham High Road, is rated 4.7 out of 5 across 2,382 reviews on two platforms, including 349 Google reviews rated 4.9.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProfessional and knowledgeable team who…
Professional and knowledgeable team who kept me sane during a stupidly long house-move, thanks Lisa Lansdown and the team!
1/5
TrustpilotI had very poor experience trying to…
I had very poor experience trying to rent a property. All happy staff until a problem then you are told you need a guarantor earning a min of £53500, as previous financial history, adverse which was over 5 years ago. No offer to pay all rent in advance. This was the Purley branch. When I made enquiry at outset I was asked how is your credit rating which is very good now. I was not asked about previous issues especially over 5 years ago. Let’s hope they do the right thing and refund full deposit.
5/5
TrustpilotReliable and helped out when even they…
Reliable and helped out when even they could.
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review! Thanks, Rhys
5/5
TrustpilotGreat agent
Junior was really friendly and understanding - a great agent
5/5
GoogleGreat onboarding process with both Richard and Kiana!
Agent replied · 27 August 2024
Hi Roberto, thanks for the five star review. Fantastic to see both Richard and Kiana have been on hand to help you get settled in. Thanks again, Rhys
5/5
TrustpilotShannon from the Downend branch has…
Shannon from the Downend branch has been so helpful, making our experience as smooth as possible
Agent replied · 12 June 2024
Hey Dervla, we really appreciate you taking the time to give us your feedback. Fantastic to see you had such a positive experience with Shannon and the team in Downend. Thanks, Rhys
5/5
TrustpilotHighly recommend Shannon Bird and the team at Downend branch
I have recently needed new tenants for my rented property, and Shannon at Downend branch has been very helpful and efficient during the process of advertising, responding to enquiries and arranging viewings. She has kept me updated at every step of the way, is pleasant to deal with and always responds to any queries knowledgably and without delay.
5/5
TrustpilotI recommend Nancy Henley from Andrew’s…
I recommend Nancy Henley from Andrew’s when viewing a property in Horley she was very welcoming and helpful
5/5
TrustpilotNancy was exceptional and gave us much…
Nancy was exceptional and gave us much more info than any other agent has given before!
5/5
TrustpilotTara Darling Andrews Lettings
I have been dealing with Andrews Lettings for many years now and one particular team member, Tara Darling, stands out as she has proved to be an invaluable asset to the Andrews group. She’s a fantastic ambassador and true consummate professional. I would like to take this opportunity to thank her for her many years of excellent customer service.
5/5
TrustpilotSupportive team from start to finish
Supportive team from start to finish. Highly recommended them.
Agent replied · 12 June 2024
Hi Mandy, thank you for your five star review. Fantastic to see the team have provided you with excellent support and I am so glad they were able to help. All the best, Laura.
5/5
TrustpilotThe service given by Andrews Reigate…
The service given by Andrews Reigate branch was exceptional. They were all responsive to my queries. The transaction was very smooth until we move in to the property. Thank you so much to the team (Maria, Ed, Gemma, Natalie, and Ellen). I even gave Maria’s contact details to my colleagues because of this wonderful experience. Again, thank you.
5/5
TrustpilotGreat service very helpful
Agent replied · 23 August 2024
Thank you, Trevor! We're thrilled to hear you had a great experience with our service. Your kind words mean a lot to us!
5/5
TrustpilotSmooth and easy always great to have…
Smooth and easy always great to have Andrews helping out when ever possible they have a great team
Agent replied · 12 June 2024
Hi Naomi, thank you for the fantastic five star review. Great to see the team were on hand to help you out throughout your dealings with us, thanks again, Rhys....
5/5
TrustpilotLouise Gonella (Balham ) always gave me all the support I needed. Tnk you
Amazing ! I always recommend🥰
Agent replied · 23 August 2024
Thank you for sharing your experience with us!
1/5
TrustpilotUnimaginable incompetance
Honestly everything was fine for the first 12 months.Then renewal came. No renewal agreement received by post, a gas man letting himself in to check the boiler with no notice given (a missed call 30 minutes prior doesn't count as notice, when they have both occupants mobile numbers and email addresses) who was then swiftly kicked out. We were then advised they'd switch the gas off immediately! Extremely poor prior planning, wouldn't need to switch the gas off if they'd planned the visit in the first place. The post-renewal inspection arrives and again no calls, an email (at least 24 hours notice this time), with an auto-reply saying "i'm out of the country, please call" set, and again we have a third party in our home to peruse through our belongings.A further inspection a week later, and I'm accused verbally of misleading on the phone to them about the time arranged (I'd definitely arrange for a time I'd be in work?!) I feel more sorry for the third party inspector who was told by Andrews an earlier time than the one I was accused of giving them!Every phone call to Andrew's felt like you had to avoid saying the wrong thing.And we still haven't received the gas safe certificate.Avoid, unless you're into this sort of thing.
5/5
TrustpilotMy agent
My agent, Janine proved an excellent representative, who continually kept me updated with the progress of the sale.
Agent replied · 12 June 2024
Hi Steve, thank you for the five star review and for recognising Janine's efforts. Keeping everyone in the loop on all sides in crucial when selling/buying so it's great to see we delivered updates regularly for you throughout the process. Thanks, Rhys
5/5
TrustpilotWas met with Isabelle of the Downend…
Was met with Isabelle of the Downend branch.
Agent replied · 12 June 2024
Hi Paul, thank you for taking the time to write us a five star review, fantastic to see you had a positive experience with Isabelle. Thanks for sharing and all the best, Laura.
5/5
TrustpilotI had a great experience at the Balham…
I had a great experience at the Balham branch! I don’t usually do reviews but Reece really impressed me, he was already waiting at the property by the time I arrived and clearly had everything ready and planned beforehand which is rare to see in my experience. He knew his stuff and explained everything. No complaints from me!
5/5
TrustpilotHome purchase
We purchased our home through Andrews Wallington - they have been an absolute pleasure to deal with from the very first viewing. James in particular has been brilliant - friendly, communicative, transparent and professional. Integrity, decency and professionalism are the words we'd use to sum up our experience with Andrews - thank you for making our own experience as painless as possible!
5/5
TrustpilotNicole helped us book our AMS…
Nicole helped us book our AMS appointment and was very helpful at answering any questions we had.
Agent replied · 12 June 2024
Hi Josh, thank you for the five star review, great to see that Nicole was able to assist you and it's really pleasing to see that she positioned our mortgage adviser too! We hope both conversations gave you an insight into your options, allowing you to make an informed choice moving forward! Thanks, Rhys
5/5
TrustpilotGood customer service
Nice service, helpful people in office. Easy to deal.
5/5
TrustpilotAndrews Barnet
The Barnet Lettings team are always conscientious at closing out every detail and are a pleasure to work with.
Agent replied · 12 June 2024
Hi Paul, thank you for the review! Really pleased to hear this! It is fantastic to see the Barnet Lettings team have been a massive help to yourself! We wish you all the best for the future. Thanks, Laura
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