5/5
TrustpilotNancy and Stephen has been very helpful…
Nancy and Stephen has been very helpful with viewing property. It was a great experience
Trusted Agent profile · London
Andrews Estate Agents London reviews
★★★★★
2,382 reviews across 2 platforms
20 Streatham High Road, London, SW16 1DB
Andrews Estate Agents's office in London, at 20 Streatham High Road, is rated 4.7 out of 5 across 2,382 reviews on two platforms, including 349 Google reviews rated 4.9.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotStaff help in guiding us through the…
Staff help in guiding us through the rental process was top notch
Agent replied · 12 June 2024
Hi Constance, thank you for the five star review. Amazing to see you found our staff so helpful throughout your dealings with us. Thanks, Rhys
5/5
TrustpilotThank you Andrews
Rebecca in the Southville office went above and beyond to ensure that myself and my daughter have a place to live that is not damp and run down, she also found me a property that's affordable, thanks to her marvellous negotiation skills. When you live in an area with sky-high rents and damp Victorian houses, that's really saying something! Bravo Rebecca.
5/5
TrustpilotBest Estate Agents in London
Tomasz Faba and Michael Villacis have been amazing from the first day we approached them to find us a tenant to the very last day that the contract was handed over to us. The process was seamless, they were polite, courteous and honest. If you ever need a tenant for your home, we highly recommend their service. Thank you so much gentlemen, we are grateful.
1/5
TrustpilotDisgusted with unprofessionalism and…
Disgusted with unprofessionalism and arrogance of their employees . Gave them offer to the property i was going to rent with one condition, that it will be minimum 2 year contract .They agreed, wasted my time to go through all referencing procedure .Then showed up with one year contract and telling me that its ok like that .No,Mr Nathan its not ok.Im still waiting for my deposit you were very quick to take but not as quick to give back.
5/5
GoogleShamyra from Streatham branch was super helpful and professional, answered any questions I had and clearly explained all my options. Thank you!!
Agent replied · 27 August 2024
Hi Tyler, fantastic to see Shamyra has been able to assist you with your search. Thank you for the review! We wish you all the best! Thanks, Laura.
1/5
TrustpilotAvoid if you appreciate customer service
As a tenant this company is so bad. Patronising communication that makes their tenants feel inferior. The property is inspected once every three months but issues are never resolved, and you get locked into 12 month fixed tenancies so they can charge you ever year to re-sign up. I had a leaking window that was letting water in, it took over a week to even get a response. Another week to get someone to visit, and then I had to chase up progress another week later to find out the outcome of the visit. So bad.I had to complain to the branch manager just to get things moving. Who then made a point of sending me a passive aggressive email. It’s worth adding she did nothing to speed up any resolution. So my leak is on-going. At the end of your agreement they also charge you eighty odd quid to complete it. Absolutely criminal experience. Worst letting agent I’ve ever dealt with.
5/5
TrustpilotGreat service by Andrew’s
Great service by Andrew’s considering the challenges faced during this transaction. Would work with them again.
Agent replied · 12 June 2024
Hi Kerry, thank you for leaving us a five star review. We are so pleased to see you had such a brilliant experience with us. Thanks again, Rhys
5/5
GoogleVery responsive and helpful team. Ra'ees promptly arranged multiple relevant bookings.
5/5
Trustpilot5 stars
Reece was extremely helpful and accommodating in finding my first property.
5/5
TrustpilotIt was a really good experience
It was a really good experience. Isaac was extremely helpful and answered questions to all of our queries.
5/5
Trustpilotproperty viewing
Thanks, Shannon ( From Andrews Downend) for the property viewing. Such a kind and smooth experience.
Agent replied · 12 June 2024
Hi Farhan, thank you for the five star review. Great to see you had such a positive viewing with Shannon, thanks again for the feedback, Rhys
5/5
GoogleI viewed a number of properties through Andrew's sales team in Streatham and could not recommend them enough. They answered all of my questions with detail and I didn't feel pressured or misled. Best agent I have dealt with by far.
Agent replied · 27 August 2024
Good afternoon Rebecca, thank you for taking your time to leave us a review. We are so pleased we were able to help you and wish you the very best going forward.
1/5
TrustpilotWorst customer service I have ever experienced. Rude, nasty, vile.
I rented a property out on a Let only basis through Andrews that I had to abandon 5 months into the tenancy as it was infested with vermin, had a broken boiler, was riddled with mould, damp, dodgy wiring with loose connections throught, blocked drains and more. Was shown round in the dark because they were too cheap to put £1 on the electric meter so couldn't see any of the problems, including the pizza menus taped to the side of the toilet (seriously), the agent gave me lots of wrong information about the place and they insisted I needed a guarantor as my job was a contract. This cost £150 on top of the £300 in agency fees.Upon leaving the property I rang to complain that they had not carried out basic safety checks or done due dilligence on the landlord and spent half an hour arguing with an utterly vile woman who accused me of not knowing what I was talking about, insisted that none of this was their responsibility, that they had done everything that was legally required of them and that she "was not going to spend any more time on this childish conversation" She lied over and over again, claiming that the rat wasn't there when I moved in (according to the landlord there had been several issues with rodents previously), said that they wouldn't ask a potential landlord if there had ever been rats in the property (again, seriously) and when I asked what exactly were the safety checks they had carried out was told "I'm not going to regurgitate them to you."I have never experienced such abysmal customer service in my life and hope to never again. The woman was so rude, contemptuous and nasty that I was shaking at the end of the phone call after giving up in frustration and despair. Utterly despicable company staffed with incompetent, lying crooks who deserve to have their offices shut down and boarded up.
5/5
TrustpilotMoving day
everything about my move went very smoothly.Nancy Henley at the Horley office was particularly helpful in keeping myself and my buyers informed.
Agent replied · 12 June 2024
Hi Margaret, fantastic to see your move went smoothly. We are pleased Nancy was on hand to keep all parties informed and drive the sale through. Thank you for the five star review for Nancy and the team in Horley, Rhys.
1/5
TrustpilotAs a landlord I would not recommend…
As a landlord I would not recommend this letting agent. They have a competitive percentage, but you do not much in return other than poorly worded. On numerous occasions we had to chase the letting agent to get tasks completed. Things would be completed without our knowledge. On numerous occasions they undertook inspections and charged us when we had not asked for this and it took numerous emails to ensure we were refunded. I believe they employ such "mistake" tactics on purpose to exploit landlords who do not check what they are being charged for. I wouldn't be surprised if they do this to tenants as well. They also charge a large amount for renewing contracts and explain that it is part of the lawyer fees required to ensure our protection. They also tried to charge for marketing fees when it was the previous tenants simply renewing the contract to stay another year. Again this was put down to some miscommunication between the departments....They will undertake actions and then patronise you when it seems like this is not what you wanted to happen; saying it was in the terms of business or sorry this is what we always do. I could write more and more of the annoying and incompetent things they have done, but I think you can see my frustrations! I cannot recommend highly enough not using this company, but maybe they are best of a bad bunch!
5/5
TrustpilotRebecca in the Southville branch was…
Rebecca in the Southville branch was amazing. She found us an excellent tenant, the move in was smooth, and the paperwork came through with maximum efficiency. Full confidence at every stage that the new tenant would be perfect for our property. Also, appreciated the attention to detail - so we fully complied with all the current legislation.
5/5
TrustpilotThey’re lovely staff
Agent replied · 22 October 2024
Thanks for the lovely feedback about our team, Soma.
5/5
TrustpilotVery pleased with result of our house sale through Andrews.
Tony worked hard and showed a lot of persistence to get our sale done. He gave us a valuation that surprised me, never thought the house could be worth that much, and he got it sold for that much - despite the markets taking a tumble shortly afterwards (the Liz Truss debacle). Very satisfied with Andrews and with Tony in particular.
5/5
TrustpilotGreat supportive and efficient team
Great supportive and efficient team, working with Kinga and Mikesh from the Worcester Park branch
Agent replied · 12 June 2024
Hi Pria, thank you for the review. We are so pleased to see that Kinga & Mikesh were on hand to help you with everything you needed. Thanks again for sharing your experience with us. Thanks, Rhys
5/5
TrustpilotExcellent service
A wonderful service from the service sales man , listens and explains very well
Agent replied · 12 June 2024
Thank you for the five star review. Great to see you've had an amazing experience with our sales team. Thanks again, Rhys
1/5
TrustpilotExtremely poor agents with a voracious…
Extremely poor agents with a voracious and insatiable appetite for extracting every possible penny from their unfortunate tenants. Their website, comically, makes boasts about their ethical credentials, but the reality is very different. Repeated requests for the return of the part of our deposit held in excess of the new government maximum were roundly ignored, until eventually after much persistence a brief and high-handed note was received stating they were not legally obliged to do so. Not legally obliged no, but morally and honourably obliged surely.They've had more than 10 years of unearned interest from our deposit and you'd think that'd be sufficient for them. But instead they rely on the absolute letter of the law to squeeze their poor tenants as hard as they possibly can.A shameful and immoral company. Avoid if you possibly can.
1/5
TrustpilotAvoid using Andrews Estate agents
Avoid using Andrews Estate agents. Bad service for the buyer with wrong information given. I was told that there was no on going chain when buying a house, only to be told later there was. I would not have got involved in the first place had I not been deceived by them. It also took them a week to tell me if the property was freehold or leasehold. I contacted them every day to get an answer.
5/5
TrustpilotReview for lettings
Shannon in the Downend branch was very friendly, informative, and open!
Agent replied · 12 June 2024
Hi Ruth, thank you for your five star review. Fantastic to see Shannon in the Downend branch has been able to assist you. Thanks again and all the best, Laura.
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