5/5
TrustpilotIsaac is extremely friendly
Isaac is extremely friendly, helpful, approachable and patient. These qualities are essential in customer service and beneficial for Andrews reputation.
Trusted Agent profile · London
Andrews Estate Agents London reviews
★★★★★
2,382 reviews across 2 platforms
20 Streatham High Road, London, SW16 1DB
Andrews Estate Agents's office in London, at 20 Streatham High Road, is rated 4.7 out of 5 across 2,382 reviews on two platforms, including 349 Google reviews rated 4.9.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJane was fantastic throughout
Jane was fantastic throughout, thank you so much for your help and support
5/5
TrustpilotGreat service
Great service, fast and efficient through the process.
Agent replied · 23 August 2024
Hi Sean, thank you for the review briliant to see you had a great experience. Thanks, Rhys
5/5
GoogleAbsolutely superb service from Andrews in Streatham! They made the purchase of my house both straight-forward and stress-free! Thank you to the whole branch, but particularly Ricky French for his assistance and guidance throughout!
5/5
TrustpilotExperience was great
Steve is great. He explained in details every aspect of the property that we viewed.
5/5
TrustpilotVery helpful, an excellent service
Isaac Biggerstaff from the Reigate branch was very helpful throughout. He provided excellent service. Was always accessible over the phone.
Agent replied · 12 June 2024
Hi James, we really appreciate you writing review for the team at Andrews Reigate, with particular mention to Isaac. So pleasing to see that your experience with us was excellent. We believe that communication is key through any transaction and great to see that Isaac was able to answer your queries all the way through.Thanks, Rhys
5/5
TrustpilotThe customer relation is wonderful and…
The customer relation is wonderful and welcoming. Prompt and timely response.
Agent replied · 12 June 2024
Hi Toviho, thanks for the five star review. Fantastic to see you've had an excellent experience with Andrews.Thanks again, Rhys
5/5
TrustpilotNancy was very helpful in securing the…
Nancy was very helpful in securing the property for us. She is attentive and provided excellent service. Happy to recommend.
5/5
TrustpilotShannon was very helpful when we were…
Shannon was very helpful when we were having trouble with goodlord
5/5
TrustpilotAndrews made this process easy from start to finish
Andrews made the process of finding new tenants seamless, start to finish it was easy and from my perspective almost effortless. They found a new tenant really quickly and provided paperwork that was clear and understandable. They were responsive to any queries I had and remained professional throughout the whole experience. I can thoroughly recommend them.
1/5
TrustpilotNo one answers... Andrews, are you there????
I've called and emailed countless times to enquire about different properties to view and even booked a viewing online. So far ive never had a phone pick up or 1 email responded to. I know things move fast so have called them immediately after receiving a rightmove alert and nothing. Very strange not to even get an 'its gone' message back. Ive not dealt with any other agent this bad. Very strange set up.
1/5
TrustpilotAwful
Awful. The most expensive yet rudest and most incompetent letting agency I have ever used. Took my money and then completely failed to communicate for many weeks while they 'sorted things out'. It was all on me to seek updates, ensure progress was being made etc. The manager of the Witney branch was actually offensive. This was a very stressful process, exceptionally expensive and at times degrading. Its a wonder they are still in business. If you are a landlord/lady, PLEASE do not use Andrews. If a tenant really wants your property, they have no choice but to use the agent you select and you then submit them to this over-priced, awful process. There are far better agents and nicer people out there who will treat your new tenants with the respect they deserve. The other reviews back this all up. An appalling way to run a business. What kind of management/leadership is running this cowboy operation? If you have any option whatsoever, landlord or tenant, AVOID, AVOID, AVOID. I would be happy never to have anything to do with this bunch of people ever again.
1/5
TrustpilotThey are absolutely disgraceful and rude
They are absolutely disgraceful and rude. As soon as you get to sign a contract with them they wont care about you.We have a broken shower for 4 months, and we are unable to shower at home and have no bath. They keep dragging the repairs and keep promising unrealistic dates. It's been like that for 4 months and nothing has been done.Whenever I call in to complain, their admins are very rude and disrespectful, and speak to you with absolute disrespect/show no interest to help you.
1/5
TrustpilotI offered on a property via Andrews which fell through
I offered on a property via Andrews which was accepted and went through the full process of completion leading to exchange over six months, days before expected completion the vendor changed their mind and I was left with solicitor and mortgage fees to pay. The property was remarketed by Andrews the next day, this was the worst experience ever and I would never use it recommend them. Not sure how this was allowed I will be seeking legal advice
5/5
TrustpilotHollie and the team have been extremely…
Hollie and the team have been extremely helpful and let our flat within days. We really appreciate the efforts they've gone to. Thank you.
1/5
TrustpilotAbsolutely disgraceful company
Absolutely disgraceful company. I rented a property managed by them and what a bad experience! Issues with the property reported time and time again, lights not working in communal areas, expected to walk up stairs in pitch black dark, toilet not working, heating not working, rent increased again and again despite the issues not being sorted. They had the cheek to book viewings for new tennants after we gave notice with 10 hours notice after telling them time and time again I work nights and sleep daytimes. Took 3 months to get any kind of deposit back, accused us of leaving the property in a mess and "hired" cleaners which charged us £100+ and heard from a neighbour the cleaner was told to do "the bare minimum". Been in contact with the new tennant of the property to find rent has increased yet again and there are still issues at the property. If you're desperate, go ahead, but if you have the choice stay well away!!!
5/5
TrustpilotEmily has been fantastic- a credit to Andrews.
Emily has been fantastic. Friendly but very efficient from the start. Regular contact with myself which is reassuring and needed.
5/5
TrustpilotGreat customer service
Great communication and extremely helpful and responsive with any questions. Both Patrick and Ruth were lovely to deal with!
5/5
TrustpilotBen and Sameer-Morden brach,were very…
Ben and Sameer-Morden brach,were very kind,friendly and helpful in every way they assisted me in finding my accommodation
Agent replied · 12 June 2024
Hi Gifty, thank you for the feedback, we really appreciate you taking the time to leave us a review. Brilliant to see Ben, Sameer and the rest of the team at Andrews Morden have been on hand to help you with your property needs. Thanks, Rhys
5/5
TrustpilotI met this particular lady,Nicole,she…
I met this particular lady,Nicole,she has this endearing quality...she is polite and made her explanations so simple ..
Agent replied · 12 June 2024
Hi Eunice, thank you so much for your feedback. It certainly sounds like Nicole made a good impression, brilliant to see that she was so helpful in your dealings with us. Thanks again, Rhys
1/5
TrustpilotAvoid Avoid and Avoid!!!!!!!! :-(
If i could give zero stars i would of done, 1 star is far too much praise for this company. Dreadful customer service and no engagement at all from them. Avoid them if possible, unfortunately i had no choice and my contract was handed over to them. On leaving the property i received no communication regarding inspection, inventory, handing the keys back and now i have the impossible task of getting my deposit back. Fortunately it is protected but now over a month since i left property and still no response from them over deposit. Avoid if at all possible!
5/5
GoogleI dealt with this agency some time ago and attended a couple of their education/finance events. I was very impressed. It is great to see Shamyra King joining this agency, I have also dealt with her in a previous role and she offers a great service - attentive, polite, knowledgeable and very responsive.
5/5
TrustpilotPositive and professional experience
Jennifer who managed our property was very helpful getting any issues resolved promptly.
Agent replied · 12 June 2024
Hi Hugh, amazing to see that Jennifer has been on hand to sort any issues for you effectively and efficiently! Thank you for sharing your experience, we know Jennifer will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotThey are very professional and helpful
They are very professional and helpful. I worked with Tracy and she is very supportive and understanding.
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