Andrews Estate Agents London reviews

★★★★★ 1/5

Trustpilot

Deceptive and unprofessional

Deceptive and unprofessional from the start. As soon as the lease was signed, various lies started emerging. First stories fabricated about why we would have no washing machine despite being assured that one was being delivered prior to the start of our tenancy. Then on the day we moved in, we arrived to find that the place had not been cleaned at all since the previous tenants and a partial refurb, so was filthy and littered with all sorts of rubbish and discarded metal scraps, nails etc - this was how we had viewed it but with assurances that a professional clean would be undertaken. We hadn't worried about it as it was written into the contract but it turns out we should have because these people are surprisingly inept. Many phone calls to various people and finally received a call from someone identifying himself as the manager for the Oxford offices, who was easily the most obnoxious, rude and aggressive person I've ever had the misfortune of dealing with. Telling me things such as "If you wanted the property cleaned, you should have had it written into the contract" (it was), and "Just leave the place in the same condition when you move out" (as if we were going to live amongst rubbish and filth for the duration of our tenancy, or trash the place just prior to leaving). Andrews are shockingly poor landlords, refusing to correct any issues we brought to them. Part of the kitchen bench was unstable and pulling away from the wall but the agent said nothing would be done until it was broken. We advised of blocked gutters that were causing flooding inside - that was ignored. On the few occasions they bothered to respond, it would generally take a couple of weeks. They're now withholding some of our deposit, claiming house cleaning and carpet cleaning charges as well as damages, all the while ignoring the written confirmation from the previous manager about what cleaning we would be required to do on termination of our tenancy. The original list of costs they were intending to withhold our deposit for was laughable, citing damage that had been registered as being caused by previous tenants and costs such as missing items that were there all along and us supposedly moving the fridge, despite that being done by Andrews maintenance staff. These people have no idea what's going on in their business, are scammers and will do anything to get money out of tenants (almost certainly without passing the charges onto the property owners). If you absolutely cannot avoid dealing with them, make sure you photograph and document literally everything and be prepared for a long ongoing battle that will make you regret ever getting involved with them

Charlie · 14 February 2021

★★★★★ 5/5

Trustpilot

Professional and Friendly

I'm looking to rent in Bristol and Freya, from the Keynsham branch, was very helpful. She met me at the property and was professional and friendly from the get go. She was very approachable and answered all my questions I had. Although that particular property wasn't for me, she was quick at replying to my emails and has already set up another viewing. Thank you!

Ellie · 13 March 2023

★★★★★ 5/5

Trustpilot

Nick from the Downend Branch valued my…

Nick from the Downend Branch valued my property and was very informative. He had a very professional approach!

Amber · 27 March 2024

★★★★★ 5/5

Trustpilot

We have met with Richard and he was…

We have met with Richard and he was very helpful to us. Many thanks again!

Deniz · 24 May 2024

★★★★★ 5/5

Trustpilot

Andrews Morden

Very professional and helpful team - Laila, Kinga, Sameer and Mikesh. I have been with Andrews for 6 years, certainly many more to come.

Rama · 15 November 2023

★★★★★ 5/5

Trustpilot

Really great experience

Really great experience - Freya was incredibly helpful, very responsive and was friendly. Would highly recommend.

Joshua · 8 April 2023

★★★★★ 5/5

Trustpilot

Great customer service.

Great customer service.Just had a chat with Richard and he was very friendly and nice.

Dumitrita · 22 May 2024

★★★★★ 5/5

Trustpilot

Amazing experience dealing with Michael…

Amazing experience dealing with Michael from the Southfields branch. He gave me a good costumer service to rent a property. Recommended!

Tamyres · 19 January 2024

★★★★★ 5/5

Trustpilot

Stroud Branch...

Stroud Branch...Mr Greg Lines, my agent has made moving home an achievable process to accomplish. He has made himself avaliable, myself struggling from anxiety. Mr Lines has taken the time to understand my situation, explain everything. When I've been stuck, calmly guided the way forward. Taking a lot of stress out of this. My family thanks you more than words can say Mr Greg Lines...

G · 24 February 2023

★★★★★ 1/5

Trustpilot

AVOID!!!

It all started begging September 2018 when we viewed and put an offer for a property in Streatham.The estate agent that showed the property sounded honest and polite, we put in an offer which was accepted within 24h. 3 weeks down the line (a week before our move in date) the contract comes via email with a cost of £50 pcm over the agreed offer that had been accepted.When questioned with the agency they said it was a misunderstanding and there was nothing they could do. After various emails and calls with different managers they agreed to a £30 pcm discount still £20 over our initial offer, we took it in the chin and and moved in.The flat proved to have lots of underlying problems which slowly came out (rotten windows handles, kitchen units falling off the walls, toilet water cistern falling off the wall due to age....), the agency kept on using a maintenance company which was very unreliable wasting 10 working days for me and my partner because they kept on missing appointments. On one occasion one of the so called engineers even turned up with a child a very erratic one.We gave our notice and moved out, they did a check out (we did not have a check in done) and decided to charge us over £700 for pre-existing/wear and tear damages. When questioned they went down to £580 which has been disputed with the ombudsmen.The ombudsman ruled in our favour (the Tennant’s).This said we are still awaiting the undisputed funds for over one and a half month probably generating interest on their bank account.Having rented houses for over 20 years I have to say that Andrews is very unreliable, unprofessional and on my opinion cunning.I would not re-use or recommend to anyone!Avoid like the plague

Alessandro · 15 December 2020

★★★★★ 5/5

Trustpilot

The service always top Molly and Freya…

The service always top Molly and Freya both of them nice every time I come to the agency they help me a lot for everything ⭐️⭐️⭐️⭐️⭐️

Abdou · 15 September 2023

★★★★★ 5/5

Google

Our agent was Bianca Emerson, she's great. Bianca helped us find a lovely property and made the whole renting experience really pleasant. Everything was very straight forward, would highly recommend them.PositiveResponsiveness, Professionalism

Claudia · 12 December 2020

★★★★★ 1/5

Trustpilot

Absolutely would not recommend to rent…

Absolutely would not recommend to rent from Andrews - The Abingdon branch was completely unprofessional the whole way through. From start to finish it was impossible to communicate with them and on the first day of moving into the property it was filthy and things had not been organised ahead of time. They were so unprofessional to the point Dawn picked up the phone to us thinking it was our landlord and began speaking about us in a disrespectful way. Would not recommend at all and glad to no longer be renting through them

Anna · 11 December 2020

★★★★★ 5/5

Trustpilot

It was nice

It was nice, explained everything. Thanks to Maria from Reigate branch .

Jamsheel · 22 July 2023

★★★★★ 5/5

Trustpilot

Matt Wood

Matt Wood, was really professional and was more than happy to answer any questions i had. thank you !

Amy · 23 February 2024

★★★★★ 5/5

Trustpilot

Mortgage advisor - first time buyers

Russell (Bristol branch) has been our mortgage advisor as first time buyers. We have been exceptionally pleased with the service he has provided. Always on hand, happy to answer any and all questions we have had throughout the whole process. I have had complete trust that Russ has prioritised our best interests. We couldn’t have asked for a better service.

Frank · 20 July 2023

★★★★★ 5/5

Trustpilot

Helpful

Janine provided a very good service especially by helping us out when we didn’t quite understand everything. Don’t get old!

Consumer · 31 January 2024

★★★★★ 5/5

Trustpilot

Isaac Biggerstaff - estate agent

Isaac was very professional when showing us around the property, maintaining a friendly and informative manner throughout. He was very knowledgeable about the property.

Isobel · 8 May 2022

★★★★★ 5/5

Google

Very good service from Richard, I hope I can get the property 🙂 …

Eva · 29 May 2024

★★★★★ 1/5

Trustpilot

Renting a home - AWFUL

If i could give 0 stars i would.The absolute worst experience i have had. renting a property and given no good reason why we had to leave after a year with the home not being fit to live for many months (they have their own property management team) having moved out 2 months ago they still have not given us back our deposit for reasons so ridiculous i cant imagine who could sit and think of them. Would absolutely not recommend and causing so much grief getting responding emails only every 7-10 days if we are lucky. We continue to not receive our money back after being promised its return and all required banking information given to them.over 2 months delaying our deposit returned is in breach of the contract we and them signed.overall - Disgusted

Chloe · 20 October 2020

★★★★★ 1/5

Trustpilot

The most difficult letting experience…

The most difficult letting experience myself and my partner have ever been through. It was evident that administration and co-ordination in the Bath central branch was non-existent as most days we'd come in and/or call in (many times blatantly ignored) to urge them to make the next steps or tell us what to do next. Whilst negligence isn't enough on its own to leave a poor review, some of the staff that I shall not name were rude, patronising and condescending. Good luck

Tom · 16 October 2020

★★★★★ 1/5

Trustpilot

if i could give zero stars i would

if i could give zero stars i would. trying to sell a house no contact for over 5 weeks - then no explanation as to why, suddenly 3 viewings but no feed back. had numerous calls about buying their conveyancing tho even after i had terminated the contract. so they dont communicate with each other.dont waste your time, they never pick up the phone, return messages or speak to thier clients, walk awaywish i'd read these reviews before signing up with them

Megan · 15 October 2020

★★★★★ 1/5

Trustpilot

Avoid letting a property from Andrews at all costs

Avoid letting a property from Andrews Headington - over a year contract we (2 key workers at JR hospital and 2 postgraduate students) had multiple issues with them. This was predominately because they were always difficult to get hold of, they did not communicate between departments and there was little to no follow through when issues were reported. For example, we originally were three people signing for a four bed house, with the arrangement that we could find a fourth tenant ourselves and put them on the tenancy agreement for no further rent. Once we found a suitable tenant, Andrews were so slow in making the correct contract and tried to charge us extra rent (£200pm), despite written proof that this would not go up. Moreover, they were always reluctant to replace inventory, requiring us to live with broken/inadequate utilities and furniture (my housemate had to buy her own bed two weeks after reporting it as it had not been sorted).Additionally, their accounts team is highly disorganised. We received multiple emails throughout the year saying we hadn't been paying the correct amount of rent or there was a certain amount missing (a random amount too, not even one persons rent worth). Each time this happened we all sent bank statements and standing order details to prove we were in the right but the next month the same thing would happen again. Furthermore, the return of our deposit has been delayed (we moved out over a month ago) due to this issue of 'missing money' which was proven to not be our fault.The whole experience we have had with the Andrews Headington branch has been disappointing, unprofessional and extremely frustrating. We would not recommend at all.

Nancy · 14 October 2020

★★★★★ 5/5

Trustpilot

Agent shamiya was on time

Agent shamiya was on time. And her communication skills were perfect.

FRED · 16 July 2024