Trusted Agent profile · London
★★★★★
2,382 reviews across 2 platforms
20 Streatham High Road, London, SW16 1DB
Andrews Estate Agents's office in London, at 20 Streatham High Road, is rated 4.7 out of 5 across 2,382 reviews on two platforms, including 349 Google reviews rated 4.9. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Experience
We met Shannon at the Downend branch. She was helpful and polite . She showed us the property and explained everything well .
Hi Ankush, thanks for the review, fantastic to see that Shannon and the team at Downend delivered a great experience for you on your viewing. Thanks, Rhys
5/5
TrustpilotAnThank you, Andrews of Kingsbury
Andrews of Kingsbury made a very long and complicated sale happen, through sheer perseverance. Thank you for your patience.
1/5
TrustpilotBeware of using Andrew's to buy/sell!
Beware of using Andrew's to buy/sell!Due to the poor standard of service and lack of communication we were not told of 2 unresolved boundary disputes that affected the sale of a property we had made an offer on. This caused a delay of nearly 7 months before we were forced to withdraw from the purchase due to the behaviour of Andrew's staff and management as well as the sellers attitude as they were constantly told it was not an issue by andrews. Andrew's later admitted to being aware of the boundary disputes when the property had been originally listed.You cannot complete and have the deeds transferred to your name or even get a mortgage on a property with unresolved boundary disputes - Andrew's you should know better! Being repeatedly lied to is not an appropriate form of service! We would not have proceeded to order surveys and searches and instruct solicitors had we known when we made our offer. This entire debacle has cost us nearly £1k in fees. We were offered a mere £250 as compensation for 7 wasted months and £1k of wasted money. We were constantly told it was not an issue and it was repeatedly minimised which dragged the process out.Despite making a complaint to management and escalating through the complaints process to head office we have had no appropriate resolution.
5/5
TrustpilotKeep up the good work Tara
I have worked with Tara at the Andrews office for many years and find her very professional and helpful,
4/5
TrustpilotIsaac Biggerstaff was extremely polite…
Isaac Biggerstaff was extremely polite and helpful on the two viewings we had at the property for sale in Barfields , Bletchingley.
5/5
TrustpilotLisa-Marie of Midsummer Norton Branch
Lisa-Marie of Midsummer Norton Branch, has been so friendly, extremely helpful & knowledgeable, a very big thank you to her!
Thank you for the five star review, fantastic to see that Lisa-Marie in our Midsomer Norton office made such an impression and was able to help you with everything you needed! Thanks again, Rhys
5/5
TrustpilotShannon Bird
My partner and I have been looking for a place in Bristol for a few months and had signed up with many agencies, Andrews (in Downend) was one and Shannon in particular was very helpful, in the detail she took down and matching us up with exactly what we were looking for, an absolute godsend :)
5/5
GoogleExcellent customer service, I hope everyone gets the same service I did 💯 …
Hi Crisval, thank you for your lovely five star review. Fantastic to see you received excellent customer service and I am so glad we were able to help. Thanks again and all the best, Laura.
5/5
TrustpilotGreat proactive service
James and team are very responsive, they are also proactive and have really helped me find properties to view.
5/5
TrustpilotVery satisfying experience
Very satisfying experience! Darren was able to help with exactly what I needed. What’s more, I would recommend Andrewsonline to anyone, as it is truly the best estate agents in South Croydon
1/5
GoogleTerrible agents. Didn't advise as a buyer correctly. Was waiting almost a year for a property (in which I was chasing for information) to find out on rightmove that this had been removed from the market. Would not recommend.
Hi Tania, Thank you for sharing your feedback and sorry to hear of your experience. As you know the seller is in a difficult situation with having to evict the tenants via the courts of which we made very clear as soon as we were aware of this situation. We had been communicating throughout last year and despite us calling and emailing you to update you in December and again at the start of the year, we were unable to reach you or receive a response. Nothing has changed with the sellers plan and commitment to you despite market values increasing and having checked with rightmove, they confirm the advert was removed automatically on their end due to the length of time the sale has been agreed sstc online and is now back online showing the correct status. If you do still wish to proceed please let us know as we are happy to help wherever we can but if not we wish you the very best of luck in the future with finding an alternative property to buy. Best Wishes Andrew Palmer
5/5
TrustpilotAbsolutely fabulous service from the…
Absolutely fabulous service from the staff at Andrews to mention just a few,Maria,Daniel,Nancy and everyone I've dealt with.Kind,professional,and would very much recommend.Thank you so much.
Hi Wendy, great to hear you had fabulous service from us and in particular Maria, Daniel and Nancy have been able to assist you and deliver great support. Thank you for your recommendation and the five stars! All the best, Laura.
5/5
TrustpilotHolly was very professional and a…
Holly was very professional and a pleasure to communicate with and very helpful. Thanks Holly !
5/5
TrustpilotSammi
Great service from Sammi, was really informing and helpful.
Thanks for your feedback Jack. It's great to hear that Sammi provided you with excellent service.
5/5
TrustpilotBarnet
Bobby was very professional and detailed. He helped us a lot and made sure that the renting was smooth and hassle free. Very good experience.
5/5
GoogleExcellent help from Richard Blewitt in my search to find a property
Hi Martin, thanks for the five star review. Brilliant to see Richard was on hand to help you with everything you needed. Thanks again, Rhys
5/5
TrustpilotHouse viewing with Shannon.
Shannon was very helpful, careful and quick to answer to my questions!
5/5
TrustpilotFantastic and friendly help
Molly and Freya from the Keynsham branch were super helpful and patient when there were delays at my end - I'd definitely recommend if you're looking to rent!
Thanks for your feedback Hannah. It's great to hear about how Shannon supported you through your sale, I'll pass it on your feedback to her.
5/5
TrustpilotExcellent service from Zak at the Bath office
Having viewed a number of properties recently with Zak from the Bath office, we wanted to have the opportunity to thank him for the excellent service he has provided and commend his professionalism. He is well-informed about the properties and area he is covering, readily achieved a clear understanding of our requirements and priorities and maintained excellent communication about viewings. Zak could not have been more helpful.
5/5
TrustpilotThey contract us to look after their…Household white goods
They contract us to look after their tenants household appliances. Nice company to work with.
Hi Neil , Thank you for the five star review. It is always great to hear that from our contractors. Thanks , Lisa
5/5
TrustpilotThank you Claire & Ashley for all the…
Thank you Claire & Ashley for all the effort & help you gave us. Highly recommended Andrews. “
5/5
TrustpilotAndrews estate agents
Courtney was very good in dealing with my late mothers property all round professional service and kept me informed by mobile was very helpful
5/5
TrustpilotTop team at every stage of the process!
We have recently bought a house marketed by Andrews and I have to say, everyone we worked with throughout, both in the branch and in the completion team was friendly, professional and went over and above. That's James, Matt and Isaac at the Reigate office and also Tracy Burden following up with expertise, charm and approachability to help bring the transaction to a close). It was a real pleasure.
5/5
TrustpilotI would like to thank all staff at…
I would like to thank all staff at Andrews Group, especially Tara and Monika for helping us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
