Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDO NOT RENT WITH ANDREWS (Gloucester)
DO NOT RENT WITH ANDREWS (Gloucester)! No customer service at all, problems generally not fixed and even if they are takes months. No one knows what they’re doing, communication between the people in branch seems non existent. Rented with numerous people before and honestly these are the worst. I’ve never reviewed anything before in my life Not even food! but I just had to post this to warn others as it’s absolutely dreadful what I’ve had to go through this year with the andrews Gloucester branch.
Jack · 16 August 2021
★★★★★ 1/5
TrustpilotSTAY AWAY
I would have given 0 stars if I could. Their employee Joanne, told us to park in the visitors parking and then she dissappeared without being able to find her or the apartment. When we found her in her car, she told us that we couldn't do the viewing because there was a dispute with the tenants. Meanwhile, no one was picking up the phone back in the office. What a rubbish estate agency. AVOID AT ANY COST, STAY AWAY
Dimitris · 14 August 2021
★★★★★ 1/5
Trustpilot£10,000 of damages - So disappointing!
Is it legal for Property Letting Agents to take commissions from Contractors when the source of the problem is the Agent themselves?The last 2 years renting my property with Andrews Property Group Bear Flat Bath Branch have been an nightmare. I have been left with over £10,000 of damages to my and my neighbours property due to a leak that Andrews didn't resolve. In fact, over the last 2 years I've been charged continuous fees to unblock pipes at extremely high prices.I now know why.I have recently learnt that Andrews has been taking introductory commission / referral fees from Contractors it uses. Not only have I paid Andrews over £9000 since working with them to manage my property etc, it seems they are benefiting financially every time they use a contractor to fix a problem of their own making.What's the problem?The agent is not incentivised to get the best contractor for the job; rather they are incentivised to use the most expensive. Further, they are rewarded financially for not rectifying problems and hiring the most expensive contractors.Is this common knowledge? Is this legal?I'm now in dispute with the Andrews and the Property Ombudsman, which if still unresolved will be going to court and to the media. I don't want other unsuspecting landlords falling foul from this.Andrews left a waste pipe running 100% horizontally under my floor boards - of course (physics) it got blocked and leaked through to the apartment below (photos attached). I was invoiced for this pipe to be replaced over two years ago, it wasn't. Now Andrews won't take responsibility.Fellow landlords, please ask your agents if they are taking commissions from your contractors. Fellow landlords, please don't use Andrews if you want your property to be in safe and responsible hands.3 weeks since my solicitors got in touch with Andrews to pursue an insurance claim and still there's been no response from Andrews. Disgusting behaviour. Very disappointing.
Phil · 12 August 2021
★★★★★ 5/5
GoogleStaff from this state agency is very helpful.
Thanks,
Catia
Catia · 3 October 2024
Agent replied · 24 October 2024
Thank you, Catia. Your kind words mean a lot to us!
★★★★★ 5/5
TrustpilotExcellent service really pleased with…
Excellent service really pleased with the service Best estates agency around standouts are Steve matt and nancy
Michael · 4 June 2024
Agent replied · 12 June 2024
Hi Michael , Thank for the the five star review. It is fantastic to hear that we are the best estate agent around and provided excellent service. Thanks , Lisa
★★★★★ 5/5
TrustpilotFantastic Experience
The communication was promptly and efficiently Over all experience was brilliant Very friendly staff and very helpful
Stoffel · 4 June 2024
Agent replied · 12 June 2024
Hi Stoffel , Thank for you the five star review. It is fantastic to hear that your overall experience has been brilliant. Thanks , Lisa
★★★★★ 5/5
TrustpilotIsa is very polite and patience during…
Isa is very polite and patience during the whole process including the phone calls and the site-visit.
Kai · 22 May 2023
★★★★★ 5/5
TrustpilotReally nice lad who took me round
Really nice lad who took me round, very honest and helpful about everything!
Luca · 9 August 2024
Agent replied · 23 August 2024
Thanks for your feedback Luca.
★★★★★ 5/5
TrustpilotThe patience of the agent
The patience of the agent. Maria waited for us to arrive for the viewing & she explained everything. Maria is an excellent professional.
Adelaide · 26 October 2022
★★★★★ 4/5
TrustpilotThe process went smoothly
The process went smoothly. The response was very good on inquiry. Stan was very professional and easy going.
Subash · 14 April 2023
★★★★★ 5/5
TrustpilotExcellent service provided by Andrews…
Excellent service provided by Andrews Estate Agents, Reigate. Especially Isaac: extremely professional, friendly, charming and knowledgeable.
Sarah · 11 June 2023
★★★★★ 4/5
TrustpilotCourtney was very communicative and…
Courtney was very communicative and helpful. Sometimes a bit tricky with logistics of viewings etc as he works from home but all round a good service.
Sarah · 12 June 2022
★★★★★ 5/5
TrustpilotKatie @ Andres, Morden…
Katie @ Andres is a brilliant coordinator. Transaction complete in under 6 weeks. Sensitive, caring and efficient. Katie would be an asset to any business
CollectPlus · 19 July 2022
★★★★★ 5/5
GoogleWe recently had a new washing machine replaced in our rental apartment, I would like to Thank you Andrews Streatham agency for talking to the landlord who bought a new super washing machine plus any any more fixing problems on apartament.The best work. Thank you very much.PositiveProfessionalism
Bart · 28 August 2021
Agent replied · 27 August 2024
Good afternoon Bart Borzych and thank you for taking your time to leave us a review. We’re so glad to hear that you had a good experience and we are here to help in future should you need anything else.
★★★★★ 5/5
TrustpilotGreat experience so far
I've booked viewing online, Maria Morgan was quickly in touch with me and viewing was booked for the next day.
Grigorii · 28 January 2023
★★★★★ 5/5
TrustpilotBobbie Caller was excellent from the…
Bobbie Caller was excellent from the first time she found our details on Right Move/Zoopla, viewing until the keys handover.
Chaz · 26 January 2023
★★★★★ 5/5
TrustpilotAndrews property - Barnet-Bozhidar Genchev
Andrews Agent's in Barnet, London are the best agents in the Barnet Area.when i shifted to UK They are the one who helped me to find the out the property and handled entire process in smooth and very professional way.Entire staff is supportive, very polite and Bozhidar Genchev (Bobby) is superb and very help person.Thank you for all your support and helping me to get my new rented home.Best RegardsSantosh
Santosh · 15 November 2022
★★★★★ 1/5
TrustpilotDon’t even think about going to Andrews Estate Agents
This has to be the most incompetent Estate Agents on earth, they are rude and ignorant, Please don’t get sucked in by them they are so unprofessional, they had my property since February it is now June , no communication whatsoever they have cost me a fortune, and I have to start over again. They have made me ill, they really don’t know what there are doing.I have since found out from reviews on trust pilot how bad they really are, so please be aware they are abysmal stay clear.
Vivien · 6 June 2021
★★★★★ 5/5
TrustpilotWhen you approve of the negotiator……
Keli showed me one flat which I didn’t end up buying but I was struck by her knowledge of the market- Keli doesn’t dish out usual cliches which is refreshing and she understands property. I’d certainly go back to her to buy or sell a home. I’ve been an investor for a long time and, for me, she stands out as straightforward and efficient.
Madeleine · 30 May 2023
★★★★★ 5/5
TrustpilotWe are first time buyers and Emily from…
We are first time buyers and Emily from Horley was so helpful at our viewing, answered all our questions and was really knowledgeable
Lucy · 1 October 2022
★★★★★ 5/5
GoogleVery happy with Richard at the Streatham branch
Dumitrita · 17 October 2024
Agent replied · 24 October 2024
Thank you, Dumitrita! We're thrilled to hear you had a great experience with Richard at our Streatham branch. Your satisfaction means a lot to us! Best wishes, Jake
★★★★★ 5/5
TrustpilotReally friendly and professional…
Really friendly and professional service by the team at Andrew’s, Bedminster! Particular mention to Lisa….absolutely pleasure to deal with. Nothing was too much trouble.
Lucy · 19 December 2023
Agent replied · 12 June 2024
Hi Lucy, thank you for your five star review. Fantastic to see Lisa has been a pleasure to deal with and you received excellent support from the team! Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotGreat experience and great result (for the 4th time)
This year once again, Andrews did an excellent job in finding new tenants for our house in the UK, as a landlord based abroad, good communication and good support are indispensable. Stephen from the Horley branch knocked it out of the park with his attentive advice and more than everything, impressive results. We are very happy with Andrews and we will continue to use their services for years to come.
Juan · 31 October 2022
★★★★★ 5/5
TrustpilotVery fast follow up and excellent…
Very fast follow up and excellent service and staff support from Westbury on Trym branch
Shiny · 18 June 2024
Agent replied · 23 August 2024
Hi Shiny, thank you for the five star review. Brilliant to see the team at Andrews Westbury on Trym delivered such a great service to you. Thanks, Rhys
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