Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA hassle and stress free reletting experience
I have been with Andrews for a number of years and it has to be said at times in previous years the experience when re letting my property hasn’t been great. However when reletting my property this time Shannon and the rest of the Downend team have restored my faith in continuing to deal with Andrews. Shannon, along with my property manager Kelly have done everything they could to make the process work as it should right the way through.Thank you ladies for a great hassle and stress free experience.
Christopher · 28 March 2024
Agent replied · 12 June 2024
Hi Christopher, we are pleased to see that Shannon and Kelly have been able to provide you with a great experience through your most recent re-let. Thank you for your continued trust in Andrews to deliver a strong service to both landlords and tenants alike, thanks again, Rhys.
★★★★★ 5/5
TrustpilotFriendly and knowledgeable.
Shannon Bird was ready and waiting at the property. She was friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access. Many thanks.
Penelope · 11 December 2023
Agent replied · 12 June 2024
Hi Penelope, we really appreciate the feedback and you taking the time to leave a review. Brilliant to see that Shannon was on time, ready to go and show you around whilst giving you all the information you needed too. Thanks, Rhys
★★★★★ 5/5
TrustpilotSupportive ptofessionalism
From start to finish Sophia Robinson trainee sales consultant for Andrews has been brilliant on updating on how the sale of my late fathers flat was progressing through emails and phone calls. This really put my mind at rest and I felt that my concerns and questions were valued and acted on straight away. Totally professional. Sophia updated me at the end of each week and also quickly and promptly during enquiry - time. Her manner was professional, kind and understanding throughout. Thank you. When I sell my own home, I will certainly be back.
Lynette · 26 March 2024
Agent replied · 12 June 2024
Hi Lynette, was a lovely review for Sophia in the Andrews Bath team. Fantastic to see that Sophia was on hand to help you through each step of the way in what I'm sure could have been a difficult time. We are really pleased to see her hard work and active communication was recognised, she will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotAll the staffs are helpful
All the staffs are helpful throughout the renting process, especially Samantha who always response promptly.The process was smooth and efficient, which we are really grateful as we urgently need to rent a property.
Dic · 6 March 2024
Agent replied · 12 June 2024
Hi Dic, thank you so much for taking the time to leave us a five star review. Fantastic to see that Samantha and the team have been able to provide you with an excellent service throughout your dealings with us. Thanks, Rhys
★★★★★ 5/5
TrustpilotClaire has been so helpful and…
Claire has been so helpful and supportive throughout the whole process of purchasing our new home. Great advice and guidance has been given from the outset and Claire was on hand at all times to answer questions.
Alex · 6 December 2023
Agent replied · 12 June 2024
Hi Alex, thanks for sharing your positive experience with us. It's great to see that Claire was able to share her wealth of knowledge with you. Fantastic to see you're in your new home, we hope you are settled in!Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews Estate Agents Southfields
Keli and the rest of the team at Andrews Estate Agents in Southfields were the key to the successful sale of my property.They are professional friendly,courteous,understanding and communicated with me all the way and are complete experts in Southfields property market.Keli’s commitment and enthusiasm was very impressive and amazing.Keli kept me well informed and provided me guidance throughout the process.Keli was professional and completely transparent and it felt like she was working exclusively for me.The team(especially Keli, Thomas and Michael) were always available on the phone and on email and I would throughly recommend Andrews Estate Agents in Southfields to anyone who is looking to sell or buy a property in and around the area.
Kelly · 27 January 2023
★★★★★ 5/5
GoogleGreat help provided by Andrews Streatham throught the process, kept us updated during renting process and done very swiftly. Special thanks to Bianca for making it easy and stress free for us, and Sharon for really good help after to make sure everything is fine. Thanks again for your efforts and professionalism.
Umar · 28 August 2022
Agent replied · 27 August 2024
Dear Umar, Thank you so much for sharing your experience with Andrews. It was a pleasure working with you and please feel free to reach out if we can ever be of help again in the future with this or any other property. All the best from all of us at Andrews Property Group, Streatham
★★★★★ 5/5
GoogleWe had a great experience selling our flat in Streatham. Andrew (Drew) was patient when needed, proactive when needed, and got us a good price with a decent buyer. We have recommended them to several of our neighbours already.
James · 12 October 2025
Agent replied · 12 October 2026
Hi James, thank you for your fantastic review! We're thrilled to hear about your positive experience with Drew and the successful sale of your flat. Your recommendations mean a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
TrustpilotDownend branch are fantastic.
Issy from the Downend branch was so bubbly and enthusiastic when she was showing me around the property even though it was a very hot day! She was very knowledgeable about the property and sent the application form through efficiently. Shimaya has also been invaluable on the phone helping with all my enquiries. In fact the whole team at the branch have been really helpful, I cannot fault their customer service! Thank you.
Main · 30 July 2024
Agent replied · 23 August 2024
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Issy and Shimaya. Your kind words motivate our team to keep delivering excellent service.
★★★★★ 5/5
TrustpilotGreat service.
Thank you to Rebekah Weston and Chemaine Shean from the Keynsham Branch for looking after our property in Bristol. They are extremely professional and helpful. I would highly recommend them.
Lorraine · 29 April 2024
Agent replied · 12 June 2024
Hi Lorraine, thanks for the positive review. Brilliant to see that Rebekah and Chemaine have been on hand to help you with everything when required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHayley T was brilliant
Hayley T was brilliant. Nothing too much trouble. Definitely went way and beyond the call of duty. We walked into APG ready to have a moan about the lack of response from one of the APG team following us viewing a property 4 days ago and having heard nothing despite 3 chasers from us. Instead Hayley arranged a 2nd viewing and, as no one else was available, said she would attend herself. Hayley has an excellent "can do" attitude and fully understands the meaning of customer service - a rare creature these days.
Philip · 20 March 2024
Agent replied · 12 June 2024
Hi Philip, thank you for taking the time to leave us a review. Fantastic to see that Hayley was able to help you arrange a second viewing and show you around the property herself, we have also noted your comments about early experience and investigate internally. Thanks again, we know Hayley will really appreciate you feedback, Rhys.
★★★★★ 5/5
TrustpilotAndrews Agency is a well-coordinated…
Andrews Agency is a well-coordinated and excellent team. Nicole was very professional with our first tenancy. I always received reasonable explanations and answers to my many questions. It was a wonderful experience.
Oksana · 18 March 2024
Agent replied · 12 June 2024
Hi Oksana , thank you for taking the time to write us a lovely five star review. Fantastic to hear Nicole has delivered you such a wonderful experience assisted you in your first tenancy. Thanks again , Lisa
★★★★★ 5/5
TrustpilotI've had a wonderful experience with…
I've had a wonderful experience with the Andrews Reigate Lettings Team, especially thanks to Isa, who did a fantastic job showing the properties. He makes sure the whole process is enjoyable for you. I highly recommend their services.
Prasad · 6 November 2023
Agent replied · 12 June 2024
Hi Prasad, thank you for taking the time to write a five star review. Really glad to hear you had a wonderful experience with our Reigate team and in particular Isa who made the experience enjoyable for you! Thank you for the recommendation and all the best, Laura.
★★★★★ 5/5
TrustpilotThanks for the great customer service…
Thanks Issy who works for the Downend branch, for the great customer service on behalf of Andrew. She is a lovely lady and explained everything in detail.
Yasasvi · 22 June 2024
Agent replied · 23 August 2024
Hi Yasasvi, thank you for the five star review. Fantastic to see that Issy and the team at Downend provided you with such a positive experince, delivering a great customer service. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat experience
Louise Gonella was fantastic throughout our communication with her. She was always professional and really helped the process go smoothly. Thanks Louise!
Izzy · 13 September 2024
Agent replied · 22 October 2024
Thank you, Izzy. We're very happy to hear that Louise provided such excellent service and made the process smooth for you.
★★★★★ 5/5
TrustpilotAndrews Reigate Review
Nancy and Rana were extremely helpful was looking for a first home. They provided insightful information to help accurately compare properties.
Matthew · 29 September 2024
Agent replied · 22 October 2024
Thank you, Matthew. It's great to hear that Nancy and Rana have been able to help in the search for your first home.
★★★★★ 5/5
TrustpilotI would like to thank Charlotte ,Claire…
I would like to thank Charlotte ,Claire and entire Andrews team for the quick purchase of our new house. They cleared all our doubts and solved our problems . Thanks a lot
Sheeja · 12 March 2024
Agent replied · 12 June 2024
Hi Sheeja, thank you for the five star review. Great to see that the team at Westbury were able to assist you with finding your new home! Congratulations, thanks, Rhys
★★★★★ 5/5
TrustpilotAndrew’s Reigate - Isaac fantastic!
Isaac was so friendly, helpful and patient, being first time buyers we really appreciated him taking the time to walk us through everything. A breath of fresh air from other estate agents!
Will · 12 March 2024
Agent replied · 12 June 2024
Hi Will & Anna, thank you so much for the five star review. Fantastic to see that Isaac delivering a really good experience to you, we know he will appreciate your kind feedback, thanks again, Rhys
★★★★★ 5/5
GoogleI would like to highly recommend Andrews team in Balham particularly Louise Gonella for her professionalism and being very helpful all along. Thank you for everything! Mrs Wade
Maja · 29 May 2024
Agent replied · 27 August 2024
Hi Mrs Wade, thank you for sharing your experience. Great to see that Louise has been so helpful to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotAndrews Lettings Downend Office Bristol
This review is for the Andrews Lettings side of the business carried out by the Downend office and specifically relates to my dealings with Ms Molly Scott (Lettings Business Manager) & Ms Gurmit Kaur (Property Manager) over a period of two (plus) years.
Richard · 3 June 2026
★★★★★ 5/5
TrustpilotDan from the Downend Branch was…
Dan from the Downend Branch was punctual and on time. He was also knowledgeable of the area and had great information for us.
William · 24 August 2024
Agent replied · 22 October 2024
Thank you, William! We're thrilled to hear that Dan provided you with excellent service and valuable information. We appreciate your feedback!
★★★★★ 5/5
GoogleBoth Andrew Palmer and Junior Zziwa were a pleasure to deal with in getting this property purchase through. Communication was first class, and they were very professional. I'm grateful for their help, advice and support through some sticky moments!
Julie · 2 October 2023
Agent replied · 27 August 2024
Hi Julie, fantastic review, thank you for taking the time to write about your experience with our team in Streatham with particular mention to Andrew & Junior. Glad to see they were on hand to assist you through your property search/move, even with a few challenges along the way, hopefully their communication and professionalism kept any added worry at bay!
Thanks, Rhys
★★★★★ 5/5
TrustpilotImpressive service
I've had Emma Mussert from Andrews Bear Flat taking care of things with my house purchase and I can hands down say I've never dealt with an agent as brilliant as her. She has been so helpful and puts so much effort into her work. Every Wednesday she has done 'check ins' with both parties and their respective solicitors which has kept the sale on track and made life so much easier. Often you can be left with no comms from Estate Agents and they're difficult to get hold of or just aren't really on the ball but not with Emma. If she's not running the place already she really should be. Superstar agent!
Francesca · 7 March 2024
Agent replied · 12 June 2024
Hi Francesca, we know Emma works incredibly hard to provide a first class service to our customers. Brilliant to see she's been keeping you in the loop and pushing the sale throughout. Emma will really appreciate your kind review and will be so pleased to see her hard work and regular communication recognised. Thanks, Rhys.
★★★★★ 5/5
TrustpilotBest property viewing!
I recently accompanied my friend on a (successful) house viewing. Emily (Woodman) was such a delight and genuinely seemed interested in making sure the property was the right place for my friend. She was super helpful and kind, answering any and all questions. Makes me wish she was my estate agent! She’s also been so wonderful helping my friend sort everything with paper work etc, having a turnaround of less than a week from viewing to getting the keys!
Lucy · 27 March 2024
Agent replied · 12 June 2024
Hi Lucy, thank you for taking the time to leave us a review. Fantastic to see that Emily gave you such a good experience and was able to help your friend and that she's been on hand to help each step of the way. Thank you for sharing, we know Emily will really appreciate it, Rhys
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