Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleMukul Mehta, the Senior Mortgage and Protection Adviser at the Andrews London offices, has gone above and beyond to address our home mortgaging needs. As first-time buyers, we found the process complex, but Mukul's dedication and expertise made all the difference. He consistently worked to expedite our home purchase and guided us through numerous procedures with patience and clarity.
Mukul's professionalism and insightfulness stood out at every stage. He reassured us and provided clear explanations, ensuring we understood each step. His commitment to delivering the best possible outcome was evident, as he meticulously highlighted important details and offered invaluable advice.
Even when faced with challenges beyond his control, Mukul adeptly navigated the situation, keeping us informed and liaising with relevant parties to smooth the process. His proactive communication and problem-solving skills were greatly appreciated.
It has been a pleasure working with Mukul, and we highly recommend his services to anyone seeking a reliable and knowledgeable mortgage advisor.
Olivia · 16 April 2025
★★★★★ 5/5
TrustpilotViewing
We went to view a house. Julie was very polite and welcoming! Gave us a splendid tour in which, we was very happy for.
Michael · 5 April 2024
Agent replied · 12 June 2024
Hi Michael, thank you for the five star review. Brilliant to see that Julie gave you such a good experience when out viewing with us, thanks again we know Julie will really appreciate seeing your feedback, Rhys.
★★★★★ 5/5
TrustpilotIssy has good customer service and i am…
Issy has good customer service and i am pleased to have met her. Thank you Issy for helping us get the property.
Mimi · 12 May 2024
Agent replied · 12 June 2024
Hi Mimi, thank you for the five star review. Great to see that Issy has been on hand to help you secure your new home. Thanks, Rhys
★★★★★ 5/5
TrustpilotThanks to Andrews Kingsbury and in…
Thanks to Andrews Kingsbury and in particular Benga for helping us with the sale of our flat. A gentleman every step of the way and a pleasure to deal with as he was always very quick to respond with any queries or concerns we had. I would highly recommend Andrews Estate agents to anyone selling or buying in the area as their knowledge of the market is second to none.
Patrick · 20 April 2023
★★★★★ 5/5
GoogleI met Mukul Mehta the mortgage and protection adviser at the Kingsbury office about 7 years ago when he got me the mortgage and here we are again he helped me again with another mortgage deal for a bigger house, I would highly recommend Mukul to anyone that is looking to buy a house or a flat he made it look easy and took the stress off me.
Hussain · 16 June 2023
★★★★★ 5/5
TrustpilotProperty management team
Joe was very helpful. He is very experienced and knowledgeable on how to handle disputes with tenants
Amir · 6 August 2024
Agent replied · 24 August 2024
Thank you, Amir! We're thrilled to hear that Joe provided excellent service. Your feedback is greatly appreciated!
★★★★★ 5/5
TrustpilotShannon Bird was very friendly
Shannon Bird was very friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access.Many thanks.
Jinu · 12 December 2023
Agent replied · 12 June 2024
Hi Jinu, fantastic to see the five star review for Shannon. Really glad to see she provided you with excellent knowledge about the property and answered any questions you had! Thank you for the five star review and all the best, Laura.
★★★★★ 5/5
GoogleWe have worked with Andrews at Kingsbury on two occasions now and had great experiences both times. They are a friendly and approachable team who make the effort to look after you. Special thanks to Sumita for helping us let out our property.PositiveResponsiveness, Quality, Professionalism, Value
Harriet · 16 June 2022
Agent replied · 15 June 2024
thank you for leaving us such a great review.
★★★★★ 5/5
GoogleWe recently had a pleasure to work with Andrews Kingsbury while purchasing our new flat. From the very beginning, Kwaku and Duane impressed us with their knowledge and dedication, always promptly returned our calls and emails. I highly recommend them to anyone looking for a reliable and knowledgeable estate agent. Whether you’re a first-time buyer or a seasoned homeowner. Don’t hesitate to reach out to them for your real estate needs!
Arthur · 16 April 2024
Agent replied · 15 June 2024
Hi Arthur, thank you for taking the time to write us a lovely five star review, amazing to hear the team have impressed you with their knowledge and dedication! Thank you for the recommendation, we really appreciate it and I am so glad we have been able to help. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotNancy Henley was great
Nancy Henley was great, empathetic, tailored her approach to my house desires and it felt like she equally cared about helping me and the seller.
Lina · 6 March 2024
Agent replied · 12 June 2024
Hi Lina, thank you for your five star review. Fantastic to see Nancy was able to assist you and deliver great support to yourself. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotVery professional staff
Very professional staff, from the initial contact right through to completion. Nancy Henley was excellent, responding to all questions and queries and keeping me updated throughout the whole process.
Paul · 9 December 2023
Agent replied · 12 June 2024
Hi Paul, thank you for taking the time to write a five star review. Fantastic to see Nancy has provided you with excellent service and made sure you were up to date throughout the whole process. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotSo helpful and knowledgeable throughout our purchase
Our experience with Andrew Palmer at Andrews Estate Agents was excellent from start to end. As first time buyers we didn’t know what to expect and Andrew helped us get a speedy viewing, guided us through the offer and purchase process, and kept us updated and in the know throughout. He really went the extra mile for us and is super patient, friendly and knowledgeable. Highly recommend using for property purchase!
Sarah · 8 March 2023
★★★★★ 5/5
TrustpilotMukul is Fantastic
Mukul Mehta is a fantastic Mortgage & Protection Adviser at the Kingsbury office who went above and beyond to help me find the perfect mortgage deal. He was incredibly knowledgeable and worked tirelessly to secure a great rate for me. Not only that, but he also provided valuable advice about the home buying process. I highly recommend Mukul to anyone, especially first-time home buyers. He truly made the experience smooth and stress-free.
Aya · 2 February 2023
★★★★★ 5/5
TrustpilotBethany at Andrews’s was a great help…
Bethany at Andrews’s was a great help when purchasing my first property and everyone at Andrews was very helpful including chasing up my solicitor.
Connor · 19 December 2025
Agent replied · 25 December 2025
Thank you, Connor, for your wonderful feedback! We're thrilled to hear that Bethany and our team were able to assist you effectively. Congratulations on purchasing your first property! If you need any further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotPrompt follow up and action
Louise Gonella was very helpful in navigating a tricky situation.
Mrs · 21 November 2024
Agent replied · 23 December 2024
Thank you, Mrs. Wakefield, for your kind words. We're delighted to hear that Louise was able to assist you effectively. Your feedback is greatly appreciated! Best wishes, Jake
★★★★★ 1/5
TrustpilotI would avoid for property management
Take their money and do nothing. Communal areas complete filth and outside areas falling apart. Do not come back to you, just ignore. My opinion is avoid like the plague for property management.Little update: Andrews advise the rats, maggots, filth, weeds, broken fencing, communal area being cleaned only once in the past year etc… are a result of the contract they are bound by and the buildings Directors not them. Not sure if that effects the rating as Andrews did sign up to these terms but you can make your own mind up.
Tom · 19 September 2023
Agent replied · 12 June 2024
Tom,Thank you for your review of Andrews Leasehold property management.The scope and detail of the maintenance for Leasehold buildings is agreed upon with the Directors of the Leasehold company. Andrews can only take actions as agreed with those Directors and within the budget set. Whilst we are aware of some challenges at the block you live in, we are working with the Leasehold Company Directors to address.I would be happy to reply in greater detail to the points you have raised if you were to write to me at choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
★★★★★ 5/5
TrustpilotFrank and honest with no hard sell
Excellent service. I'm used to similar companies putting their own interests first. Not the case - I was given the best advice and am very happy with the outcome. I had been anticipating a hard-sell approach and was very pleasantly surprised that this was nothing like the service provided. I would recommend using Andrews and will be using them in future myself.
Richard · 16 September 2024
Agent replied · 23 October 2024
Thank you, Richard! We're thrilled to hear you had a positive experience and felt well-advised. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotRichard was amazing while he was…
Richard was amazing while he was putting me through available properties to let. He’s got invaluable advice which were helpful.
Kingsley · 4 June 2024
Agent replied · 12 June 2024
Hi Kingsley , Thank you for the five star review. It is fantastic to hear that Richard was amazing during your search. Thanks , Lisa
★★★★★ 5/5
TrustpilotNew front door
I own my flat but share a communal hall way and front door. I pay towards any maintenance and repairs shared by all the residents. I contacted Molly with regards to a new front door and in no time Molly had a quote, how much my share would be and also chased the job until it was completed. It’s great to have a new front door fitted especially coming into the winter months.Thanks Molly,Simon
Simon · 9 November 2022
★★★★★ 5/5
TrustpilotTony & Akshar the best agents in town
Akshar & Tony were great, really supportive approachable and friendly. We would definitely recommend Andrews Estate Agents 👍🏻
Pat · 9 July 2024
Agent replied · 24 August 2024
Hi Pat, thank you for the five star review. Brilliant to see that Akshar & Tony were on hand to assist you with everything you needed, each step of the way. Thanks, Rhys
★★★★★ 5/5
TrustpilotHolly was super helpful in helping us…
Holly was super helpful in helping us buy our first house! Strongly recommend.
Tom · 30 September 2024
Agent replied · 23 October 2024
Thank you, Tom! We're thrilled to hear Holly was able to assist you so well with your first home purchase. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotZyad was very kind
Zyad was very kind, supportive and professional all through the process.
Chioma · 28 October 2024
Agent replied · 22 November 2024
Thank you, Chioma! We're thrilled to hear that Zyad provided such excellent service. Your feedback is greatly appreciated! Best wishes , Lisa
★★★★★ 5/5
TrustpilotProfessional agents
Tracey was lovely and professional. I felt reassured knowing someone like her will be looking out for my best interests.
Dominique · 28 May 2024
Agent replied · 12 June 2024
Hi Dominique, thank you for the review. Brilliant to see that Tracey was able to help you and was on your side through your dealings with us. Thanks again, Rhys
★★★★★ 5/5
TrustpilotThanks to Louise for making the tenancy…
Thanks to Louise for making the tenancy renewal slick and smooth.
William · 23 October 2024
Agent replied · 24 August 2024
Thank you, William! We're thrilled to hear about your positive experience with Michelle. Your kind words mean a lot to us.
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