Trusted Agent profile · London

Andrews Estate Agents reviews in London

4.7

★★★★★ Excellent

2,515 reviews across 2 platforms

526 Kingsbury Road, London, NW9 9HE

Part of Andrews, see every office.

Andrews's office in London, at 526 Kingsbury Road, is rated 4.7 out of 5 across 2,515 reviews on two platforms, including 358 Google reviews rated 4.8.

Google logo

4.8 / 5

358

Reviews on Google

This office

Trustpilot logo

2,157

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

4/5

Google

Mukul Mehta, the Senior Mortgage and Protection Adviser at the Andrews London offices, has gone above and beyond to address our home mortgaging needs. As first-time buyers, we found the process complex, but Mukul's dedication and expertise made all the difference. He consistently worked to expedite our home purchase and guided us through numerous procedures with patience and clarity. Mukul's professionalism and insightfulness stood out at every stage. He reassured us and provided clear explanations, ensuring we understood each step. His commitment to delivering the best possible outcome was evident, as he meticulously highlighted important details and offered invaluable advice. Even when faced with challenges beyond his control, Mukul adeptly navigated the situation, keeping us informed and liaising with relevant parties to smooth the process. His proactive communication and problem-solving skills were greatly appreciated. It has been a pleasure working with Mukul, and we highly recommend his services to anyone seeking a reliable and knowledgeable mortgage advisor.

Olivia · 16 April 2025

5/5

Trustpilot

Viewing

We went to view a house. Julie was very polite and welcoming! Gave us a splendid tour in which, we was very happy for.

Michael · 5 April 2024

Agent replied · 12 June 2024

Hi Michael, thank you for the five star review. Brilliant to see that Julie gave you such a good experience when out viewing with us, thanks again we know Julie will really appreciate seeing your feedback, Rhys.

5/5

Trustpilot

Issy has good customer service and i am…

Issy has good customer service and i am pleased to have met her. Thank you Issy for helping us get the property.

Mimi · 12 May 2024

Agent replied · 12 June 2024

Hi Mimi, thank you for the five star review. Great to see that Issy has been on hand to help you secure your new home. Thanks, Rhys

5/5

Trustpilot

Thanks to Andrews Kingsbury and in…

Thanks to Andrews Kingsbury and in particular Benga for helping us with the sale of our flat. A gentleman every step of the way and a pleasure to deal with as he was always very quick to respond with any queries or concerns we had. I would highly recommend Andrews Estate agents to anyone selling or buying in the area as their knowledge of the market is second to none.

Patrick · 20 April 2023

5/5

Google

I met Mukul Mehta the mortgage and protection adviser at the Kingsbury office about 7 years ago when he got me the mortgage and here we are again he helped me again with another mortgage deal for a bigger house, I would highly recommend Mukul to anyone that is looking to buy a house or a flat he made it look easy and took the stress off me.

Hussain · 16 June 2023

5/5

Trustpilot

Property management team

Joe was very helpful. He is very experienced and knowledgeable on how to handle disputes with tenants

Amir · 6 August 2024

Agent replied · 24 August 2024

Thank you, Amir! We're thrilled to hear that Joe provided excellent service. Your feedback is greatly appreciated!

5/5

Trustpilot

Shannon Bird was very friendly

Shannon Bird was very friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access.Many thanks.

Jinu · 12 December 2023

Agent replied · 12 June 2024

Hi Jinu, fantastic to see the five star review for Shannon. Really glad to see she provided you with excellent knowledge about the property and answered any questions you had! Thank you for the five star review and all the best, Laura.

5/5

Google

We have worked with Andrews at Kingsbury on two occasions now and had great experiences both times. They are a friendly and approachable team who make the effort to look after you. Special thanks to Sumita for helping us let out our property.PositiveResponsiveness, Quality, Professionalism, Value

Harriet · 16 June 2022

Agent replied · 15 June 2024

thank you for leaving us such a great review.

5/5

Google

We recently had a pleasure to work with Andrews Kingsbury while purchasing our new flat. From the very beginning, Kwaku and Duane impressed us with their knowledge and dedication, always promptly returned our calls and emails. I highly recommend them to anyone looking for a reliable and knowledgeable estate agent. Whether you’re a first-time buyer or a seasoned homeowner. Don’t hesitate to reach out to them for your real estate needs!

Arthur · 16 April 2024

Agent replied · 15 June 2024

Hi Arthur, thank you for taking the time to write us a lovely five star review, amazing to hear the team have impressed you with their knowledge and dedication! Thank you for the recommendation, we really appreciate it and I am so glad we have been able to help. Thanks again and all the best, Laura.

5/5

Trustpilot

Nancy Henley was great

Nancy Henley was great, empathetic, tailored her approach to my house desires and it felt like she equally cared about helping me and the seller.

Lina · 6 March 2024

Agent replied · 12 June 2024

Hi Lina, thank you for your five star review. Fantastic to see Nancy was able to assist you and deliver great support to yourself. Thanks again and all the best, Laura.

5/5

Trustpilot

Very professional staff

Very professional staff, from the initial contact right through to completion. Nancy Henley was excellent, responding to all questions and queries and keeping me updated throughout the whole process.

Paul · 9 December 2023

Agent replied · 12 June 2024

Hi Paul, thank you for taking the time to write a five star review. Fantastic to see Nancy has provided you with excellent service and made sure you were up to date throughout the whole process. Thanks again and all the best, Laura.

5/5

Trustpilot

So helpful and knowledgeable throughout our purchase

Our experience with Andrew Palmer at Andrews Estate Agents was excellent from start to end. As first time buyers we didn’t know what to expect and Andrew helped us get a speedy viewing, guided us through the offer and purchase process, and kept us updated and in the know throughout. He really went the extra mile for us and is super patient, friendly and knowledgeable. Highly recommend using for property purchase!

Sarah · 8 March 2023

5/5

Trustpilot

Mukul is Fantastic

Mukul Mehta is a fantastic Mortgage & Protection Adviser at the Kingsbury office who went above and beyond to help me find the perfect mortgage deal. He was incredibly knowledgeable and worked tirelessly to secure a great rate for me. Not only that, but he also provided valuable advice about the home buying process. I highly recommend Mukul to anyone, especially first-time home buyers. He truly made the experience smooth and stress-free.

Aya · 2 February 2023

5/5

Trustpilot

Bethany at Andrews’s was a great help…

Bethany at Andrews’s was a great help when purchasing my first property and everyone at Andrews was very helpful including chasing up my solicitor.

Connor · 19 December 2025

Agent replied · 25 December 2025

Thank you, Connor, for your wonderful feedback! We're thrilled to hear that Bethany and our team were able to assist you effectively. Congratulations on purchasing your first property! If you need any further assistance, feel free to reach out.

5/5

Trustpilot

Prompt follow up and action

Louise Gonella was very helpful in navigating a tricky situation.

Mrs · 21 November 2024

Agent replied · 23 December 2024

Thank you, Mrs. Wakefield, for your kind words. We're delighted to hear that Louise was able to assist you effectively. Your feedback is greatly appreciated! Best wishes, Jake

1/5

Trustpilot

I would avoid for property management

Take their money and do nothing. Communal areas complete filth and outside areas falling apart. Do not come back to you, just ignore. My opinion is avoid like the plague for property management.Little update: Andrews advise the rats, maggots, filth, weeds, broken fencing, communal area being cleaned only once in the past year etc… are a result of the contract they are bound by and the buildings Directors not them. Not sure if that effects the rating as Andrews did sign up to these terms but you can make your own mind up.

Tom · 19 September 2023

Agent replied · 12 June 2024

Tom,Thank you for your review of Andrews Leasehold property management.The scope and detail of the maintenance for Leasehold buildings is agreed upon with the Directors of the Leasehold company. Andrews can only take actions as agreed with those Directors and within the budget set. Whilst we are aware of some challenges at the block you live in, we are working with the Leasehold Company Directors to address.I would be happy to reply in greater detail to the points you have raised if you were to write to me at choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners

5/5

Trustpilot

Frank and honest with no hard sell

Excellent service. I'm used to similar companies putting their own interests first. Not the case - I was given the best advice and am very happy with the outcome. I had been anticipating a hard-sell approach and was very pleasantly surprised that this was nothing like the service provided. I would recommend using Andrews and will be using them in future myself.

Richard · 16 September 2024

Agent replied · 23 October 2024

Thank you, Richard! We're thrilled to hear you had a positive experience and felt well-advised. Your recommendation means a lot to us. Looking forward to assisting you again in the future!

5/5

Trustpilot

Richard was amazing while he was…

Richard was amazing while he was putting me through available properties to let. He’s got invaluable advice which were helpful.

Kingsley · 4 June 2024

Agent replied · 12 June 2024

Hi Kingsley , Thank you for the five star review. It is fantastic to hear that Richard was amazing during your search. Thanks , Lisa

5/5

Trustpilot

New front door

I own my flat but share a communal hall way and front door. I pay towards any maintenance and repairs shared by all the residents. I contacted Molly with regards to a new front door and in no time Molly had a quote, how much my share would be and also chased the job until it was completed. It’s great to have a new front door fitted especially coming into the winter months.Thanks Molly,Simon

Simon · 9 November 2022

5/5

Trustpilot

Tony & Akshar the best agents in town

Akshar & Tony were great, really supportive approachable and friendly. We would definitely recommend Andrews Estate Agents 👍🏻

Pat · 9 July 2024

Agent replied · 24 August 2024

Hi Pat, thank you for the five star review. Brilliant to see that Akshar & Tony were on hand to assist you with everything you needed, each step of the way. Thanks, Rhys

5/5

Trustpilot

Holly was super helpful in helping us…

Holly was super helpful in helping us buy our first house! Strongly recommend.

Tom · 30 September 2024

Agent replied · 23 October 2024

Thank you, Tom! We're thrilled to hear Holly was able to assist you so well with your first home purchase. Your recommendation means a lot to us!

5/5

Trustpilot

Zyad was very kind

Zyad was very kind, supportive and professional all through the process.

Chioma · 28 October 2024

Agent replied · 22 November 2024

Thank you, Chioma! We're thrilled to hear that Zyad provided such excellent service. Your feedback is greatly appreciated! Best wishes , Lisa

5/5

Trustpilot

Professional agents

Tracey was lovely and professional. I felt reassured knowing someone like her will be looking out for my best interests.

Dominique · 28 May 2024

Agent replied · 12 June 2024

Hi Dominique, thank you for the review. Brilliant to see that Tracey was able to help you and was on your side through your dealings with us. Thanks again, Rhys

5/5

Trustpilot

Thanks to Louise for making the tenancy…

Thanks to Louise for making the tenancy renewal slick and smooth.

William · 23 October 2024

Agent replied · 24 August 2024

Thank you, William! We're thrilled to hear about your positive experience with Michelle. Your kind words mean a lot to us.

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