Trusted Agent profile · London

Andrews Estate Agents reviews in London

4.7

★★★★★ Excellent

2,514 reviews across 2 platforms

526 Kingsbury Road, London, NW9 9HE

Part of Andrews, see every office.

Andrews's office in London, at 526 Kingsbury Road, is rated 4.7 out of 5 across 2,514 reviews on two platforms, including 358 Google reviews rated 4.8.

Google logo

4.8 / 5

358

Reviews on Google

This office

Trustpilot logo

2,156

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Property Management

Gurmit has managed my property expertly. She is always available to resolve any issues from my tenants or myself in a quick and efficient manner.

S · 31 May 2026

Agent replied · 5 June 2026

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit. Your satisfaction is our priority, and we're glad she could assist you and your tenants effectively. We appreciate your support! Best regards, Andrews Head Office

5/5

Trustpilot

Justine was fantastic

Justine was fantastic helping to secure a sale on a difficult property. We tried everything to sell, including going to auction, and were having no luck but Justine got us an offer in excess of the asking price within a week of taking on the matter. Many thanks

Customer · 19 January 2024

Agent replied · 12 June 2024

Thank you for the review, we know Justine we be really pleased to see this following all her hard work to gain interest on your property and now a sale in a really prompt manner too. Thanks, Rhys

5/5

Trustpilot

Hello

Hello, I would like to thank Michael Villacis from Andrews for his excellent work. He helped me find an apartment. He always had time to answer my questions and concerns. Thank you for your help.

Rob · 18 September 2024

Agent replied · 23 October 2024

Thanks for your feedback, Rob. It's great to hear about your positive experience with Michael. Enjoy your new apartment.

5/5

Trustpilot

Louise Gonella Andrews Online Review

Louise was extremely informative and has continued to be helpful as a managing agent for a property. She continues to be attentive and actively follows up on items that need attention

MK · 17 November 2024

Agent replied · 22 November 2024

Thank you for your kind words! We're happy to hear that Louise has been attentive and helpful. Your feedback is greatly appreciated! Best wishes, Jake

5/5

Google

Superb service, let our property within days. Great communication and nice people to deal with. Thank you Donna & Lorna.

Richard · 16 April 2025

Agent replied · 16 April 2026

Thank you, Richard, for your fantastic review! We're thrilled to hear about your positive experience with Donna and Lorna. Your feedback means a lot to us. If you need any further assistance, feel free to reach out. Best wishes, Jake

5/5

Trustpilot

100% recommend, if in doubt, ask for Zy!

With so many interactions with so many estate agencies and agents, I can honestly say that Andrews and Zy in particular can not be topped! Zy reached out with a perfect property based on my needs and wishes placed with Andrews and organised a swift viewing. Zy puts you at ease immediately and we found him super helpful and completely open and honest which is comforting when you are looking for a place to rent. Could not complain and would 100% recommend.

Lauryn · 31 October 2024

Agent replied · 22 November 2024

Thank you, Lauryn for leaving us 5 star feedback! We're thrilled to hear about your positive experience with Zy and our team. Best Wishes, Jake

5/5

Trustpilot

The best of the best!

We cannot thank the Andrews @ Bear flat team enough. After a *tumultuous* process of selling our property, the team were SO supportive, friendly and kind for the many months of dealing with us, through the highs and lows (and my many panics). From the first meeting we felt we had made the right decision of whom we wanted to sell our first home - Keith, Emma and Sophia (and everyone else!) THANK YOU!! I’ll miss our regular catch ups!

Freya · 31 October 2024

Agent replied · 22 November 2024

Thank you, Freya! We're thrilled to hear about your positive experience with Keith, Emma, Sophia, and the team. It was a pleasure assisting you through the process. Team Bear Flat will miss the regular catch-ups too! Best wishes in your new chapter, Jake

5/5

Trustpilot

Great customer care

The Andrews Bedminster team were excellent from start to finish. Robbie Powers and Lisa Bird-Parsons were the perfect tag team. Both provided expert and balanced advice throughout the process. They were approachable, communicative and reliable.

Sam · 10 September 2024

Agent replied · 23 October 2024

Thank you, Sam & Nina! We're thrilled to hear that Robbie and Lisa provided excellent service. Your kind words about their expertise and reliability mean a lot to us.

1/5

Google

When a company wants to charge you 295 + VAT to check out tenants. Which by their suggestion you allow to stay in the property 1 month past the tenancy agreement. Then according to the agent because there was no longer a tenancy agreement. Somehow justifies such a charge. There is nothing to recommend this company.NegativeValue

Garry · 16 June 2023

Agent replied · 15 June 2024

Hi Garry G, thank you for your feedback.

5/5

Google

Great experience with Lorna and Tara, they have been very helpful and supportive throughout

Tiago · 11 August 2026

Agent replied · 11 October 2026

Hi Tiago, thank you for your wonderful review! We're thrilled to hear that Lorna and Tara provided you with such a positive experience. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best wishes, Andrews Kingsbury Team.

5/5

Google

Benga was always helpful and kept me informed all the way to the purchase of my house. Kantilal Manani

Kantilal · 16 April 2025

Agent replied · 25 October 2024

Thank you, Kantilal! We're pleased to hear Benga provided excellent support and kept you well-informed throughout your home purchase. Enjoy your new home! Best wishes, Jake

5/5

Trustpilot

Pleasant experience

We had an excellent experience all thanks to Sammi. His demeanour and professionalism were second to none and made the whole experience better when viewing properties with this group. Would definitely stay with them in future.

Trudi · 5 August 2024

Agent replied · 24 August 2024

Thank you, Trudi! We're thrilled to hear about your positive experience with Sammi. Your kind words mean a lot to us, and we look forward to assisting you again in the future!

5/5

Trustpilot

Denise walters is my property manager…(Andrews letting ) Based at the clifton branch in Bristol.l

Denise walters is my property manager who works for Andrews letting Agents.

Mr · 17 August 2026

Agent replied · 23 September 2026

Dear Mr Kimmins, Thank you for your wonderful feedback about Denise. We're thrilled to hear about your positive experience with her professionalism and dedication. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa

5/5

Trustpilot

Great service from Bear Flat

Great service from the Bear Flat branch, especially Emma Mussert and Holly Parfrey, who worked tirelessly to make a potentially awkward sale process much smoother. Many thanks to everyone involved for a five star service!

Rich · 15 August 2024

Agent replied · 24 August 2024

Thank you, Rich. We're very happy to hear that Emma and Holly helped to make your sale experience smoother. Your kind words mean a lot to our team.

5/5

Trustpilot

Andrew’s are great, Maria too!

Andrew’s are great! We have just rented our first property through them and it has all been such a positive experience. Maria was our letting agent who was super helpful every step of the way.

David · 15 August 2024

Agent replied · 24 August 2024

Thank you, David. We're delighted to hear about your positive experience with Maria and Andrews. Enjoy your new home!

5/5

Trustpilot

Hayley tennet

Hayley is absolutely Amazing goes above and beyond to help me and my partner. She’s so outstanding very pleasant lady and will help you with anything. Always there at the end of the phone to help Any queries contact Andrews and ask to speak to Hayley

Rebecca · 13 January 2024

Agent replied · 12 June 2024

Hi Rebecca, thank you for taking the time to write us a five star review. Fantastic to see Hayley has gone above and beyond and was always on hand to help with anything you needed. Thank you for sharing your experience and all the best, Laura.

5/5

Trustpilot

Sale of property

Friendly and approachable team always keen to help and settle any concerns regarding the sale of my property. Elliot kept me informed on a regular basis and dealt with any questions in a professional manner. I would recommend.

Simon · 19 June 2024

Agent replied · 24 August 2024

Hi Simon, thanks for sharing your experience brilliant to see it was such a good one! Thanks again, Rhys

5/5

Trustpilot

Special mention to Shamiya

Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton

Catherine · 23 July 2024

Agent replied · 24 August 2024

Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.

5/5

Trustpilot

recent valuation by Andrews, Kingsbury.

Had a recent valuation visit by Sumita at Andrews, Kingsbury. She was 1 of 3 agents I invited too do this for me & was by far, the best of them! Informed & honest - she gave me practical advice & a realistic opinion on the current housing market. As well as being a really lovely person to have in your home! When I do put my home up for sale - it’ll be with Andrews!

Seeta · 28 November 2024

Agent replied · 23 December 2024

Thank you, Seeta! We're thrilled to hear about your positive experience with Sumita. We look forward to assisting you when you're ready to sell your home. Best wishes , Lisa

5/5

Trustpilot

Had a great experience viewing …

Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily

Isaac · 2 July 2024

Agent replied · 24 August 2024

Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys

5/5

Trustpilot

It was quite an interesting experience.

Juliana · 19 September 2026

Agent replied · 23 September 2026

Hi Juliana, thank you for your wonderful review! We're thrilled to hear you had an interesting experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Andrews Head Office.

5/5

Trustpilot

I would like to thank Brian Barnsby and…

I would like to thank Brian Barnsby and his team at Andrews for a quick sale of our house. Kept us informed throughout and resolved the few hiccups that inevitably popped up. If I had another house I’m sure they could sell it.

Thefryman · 8 March 2024

Agent replied · 12 June 2024

We appreciate you taking the time to leave us a review. Fantastic to see that Brian and the team were able to help you throughout your sale, great to see that everything went through in good time, even with the odd inevitable bump in the road. Thanks again, Rhys

5/5

Trustpilot

A responsive and very helpful team

A responsive and very helpful team, from initial letting to the resolution of issues. They are quick to respond, and wise in their advice. A good show all round and a pleasure to deal with.

Peter · 18 February 2026

Agent replied · 23 February 2026

Dear Peter Atkins, Thank you for your wonderful review! We're thrilled to hear that you found our team responsive and helpful throughout your experience. Your satisfaction is our priority, and your kind words motivate us to continue delivering excellent service. We look forward to serving you again. Best regards, Andrews Head Office

5/5

Trustpilot

Good customer service

Good customer service , understanding , responding the phone calls and messages

Lolyter · 6 August 2026

Agent replied · 23 September 2026

Thank you, for your wonderful review! We're thrilled to hear you appreciated our customer service and responsiveness. Your feedback motivates us to continue providing excellent service. If you need anything in the future, feel free to reach out.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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