Trusted Agent profile Β· London

Andrews Estate Agents reviews in London

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

2,515 reviews across 2 platforms

526 Kingsbury Road, London, NW9 9HE

Part of Andrews, see every office.

Andrews's office in London, at 526 Kingsbury Road, is rated 4.7 out of 5 across 2,515 reviews on two platforms, including 358 Google reviews rated 4.8.

Google logo

4.8 / 5

358

Reviews on Google

This office

Trustpilot logo

2,157

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I have recently been working with Kwaku from Andrew on finding a property to buy. He has been attentive and accommodating, offering a variety of options that aligns with what I was looking for. He is genuinely commitment to finding the right property for me. Communication with Kwaku has been exceptional. They have always been responsive, promptly answering my questions and providing updates on new listings. He showcased an impressive level of professionalism and patience. I couldn't be happier with the level of dedication and support he has provided throughout my property search journey so far.

Kiran Β· 16 April 2024

5/5

Google

Kwaku is very professional, providing a great service, showing us around the property and explaining us all the details and information we needed to know, answering patiently to all of our questions. If you have a viewing booked with Kwaku, you are in good hands. Thank you Kwaku!

Andreas Β· 16 April 2024

Agent replied Β· 15 June 2024

Hi Andreas, really appreciate you sharing your experience and leaving us a 5 star review. Fantastic to see Kwaku ensuring you had a positive viewing and that Kwaku was able to help you with everything required through your encounter. Wishing you all the best with your property search. Thanks, Rhys

5/5

Trustpilot

Exceptional Service - Isaac Made Buying a House a Breeze!

If you're looking for a real estate agent who goes above and beyond, then look no further than Isaac, he works for Andrews. We recently purchased a house, and Isaac's support throughout the entire process was nothing short of incredible.From the very beginning, Isaac was incredibly knowledgeable and patient. He took the time to understand our needs and wants in a home, and he never made us feel pressured to settle for anything less than perfect. He was always available to answer our questions, no matter how big or small, and his communication was prompt and clear.One of the things we appreciated most about Isaac was his positive and reassuring attitude. Buying a house can be stressful, but Isaac always kept us calm and informed. When things slowed down during the process, he was there to reassure us and keep us moving forward.We honestly couldn't have asked for a better experience. Isaac is a true professional, and we highly recommend him to anyone looking to buy or sell a home. In fact, we can't wait to recommend him to our friends and family.

Juliana Β· 10 April 2024

5/5

Trustpilot

I had a good experience with Andrews…

I had a good experience with Andrews group. Sammi was very kind and took his time showing me around the property and discussed all the necessary details at length. He made sure to answer all my queries. Good customer service!!πŸ‘

Jugal Β· 30 August 2024

Agent replied Β· 23 October 2024

Thank you, Jugal. Your feedback on the positive viewing experience with Sammi is greatly appreciated.

5/5

Trustpilot

Paul and Elliot were excellent and…

Paul and Elliot were excellent and clearly know the local market extremely well. Provided us with good advice and pitched the property price just right.We have consistently used Andrews over many years and have always received excellent service.

John Β· 30 September 2024

Agent replied Β· 23 October 2024

Thank you, John! We're thrilled to hear that Paul and Elliot provided excellent service and valuable advice. Your continued trust in Andrews means a lot to us.

1/5

Trustpilot

I had the extreme misfortune to rent a…

I had the extreme misfortune to rent a property from Andrews in the South Wales area. Portfolio Property Manager was Nicola Holdaway. What a vile company to deal with, rude and obnoxious staff who couldn't care less. Getting any response from her was a nightmare, so unprofessional, I would not recommend this company and will certainly never use them again.

Jude Β· 24 June 2023

Agent replied Β· 12 June 2024

Jude,Thank you for reviewing Andrews. I'm sorry to hear about your experience. I would welcome the chance to investigate what has happened so that we can ensure we take any corrective action. Delivering strong customer experiences is very important to us.If you were willing to drop me a line at choward@andrewsonline.co.uk I would be most grateful.Kind regardsCarl HowardGroup CEO, Andrews

5/5

Google

I would not hesitate to recommend Andrews in Kingsbury, in particular I would like to thank Duane, Benga and Kwaku for all their hard work and support throughout the sale of our house. They were very responsive to calls and emails and their service was very professional.

Teresa Β· 16 April 2024

Agent replied Β· 15 June 2024

Hi Teresa, we really appreciate you sharing your five star experience with us. Great to see the team at Andrews Kingsbury have been on hand to help you in selling your home. We believe communication is key to any relationship/transaction so it's brilliant to see you received lots of that throughout your dealings. Thanks, Rhys

5/5

Google

Very good experience overall, despite the ups and downs, we eventually got there. Sumita and Duane were helpful and reachable.

Khalid Β· 17 May 2025

Agent replied Β· 16 April 2026

Thank you, Khalid, for your kind words and 5-star rating! We're thrilled to hear that Sumita and Duane were able to assist you effectively. Your feedback is invaluable to us, and we're glad you had a positive experience with Andrews Kingsbury. Best wishes, Jake

5/5

Trustpilot

I highly recommend Andrews and the nice…

I highly recommend Andrews and the nice lady, Shamiya explained in detail and was friendly in today's viewing. They initially matched a property within our criteria and the details too were accurate as per the property advertisement. Thanks Shamiya and your team.

Yasasvi Β· 2 July 2024

Agent replied Β· 24 August 2024

Hi Yasasvi, fantastic to see you had such a brilliant experience with Shamiya and the team. We wish you all the best with your property search. Thanks, Rhys

5/5

Google

I just needed the valuation of my residential property. Sumita Jolly the senior negotiator at Andrews visited the premises within 24 hours. She was very professional, polite with thorough knowledge of the market trend. Andrews have been the top rated property agents in Kingsbury area since 16 years. I wish Sumita and her team a very bright career. MM

Cdm Β· 16 June 2023

Agent replied Β· 15 June 2024

Good afternoon cdm, thank you for taking your time to leave us a review.

5/5

Trustpilot

Fantastic experience with the andrews…

Fantastic experience with the andrews downend sales team. Although we didnt make an offer we were allowed to view twice right at the end of the day and it was last minute. Antonia was very responsive and answered all of our questions.

Ryan Β· 26 June 2024

Agent replied Β· 24 August 2024

Hi Ryan, thanks for the review. Great to hear you had a fantastic experience with us and we wish you all the best with your property search. Thanks, Rhys

5/5

Trustpilot

Greg Lines was incredibly helpful

Greg Lines was incredibly helpful. I left my key inside my flat and unfortunately was locked out but Greg lent me a spare set so I was able to get back into my flat. Thank you!

Natasha Β· 4 October 2024

Agent replied Β· 23 October 2024

Thanks for your review, Natasha. Glad that Greg was able to help you.

5/5

Trustpilot

Thanks Shamiya Simpson

Thanks Shamiya Simpson, had a wonderful experience with you. You are so lovely in engaging the Tenants. So polite and have good mannerism. Clear in answer to queris, sure I will recommend you to all. Thanks Andrew Property Group

Brijesh Β· 15 August 2024

Agent replied Β· 24 August 2024

Thank you, Brijesh. It's great to hear about your positive experience with Shamiya. Your recommendation means a lot to us.

5/5

Trustpilot

The process was quick and efficient

The process was quick and efficient, our consultant Jasmine was absolutely lovely, she was super attentive and responsive to any queries throughout the whole process, and kept us informed every step of the way. she made the process easy for us and was always on time to all our appointments.

Unknown Β· 15 January 2024

Agent replied Β· 12 June 2024

Thank you for the five star review. It's really pleasing to see that Jasmine and the team have been on hand to help you with all your queries each step of the way. We believe communication is key to a smooth experience and certainly looks like you've experienced that so far. Thanks, Rhys

5/5

Google

Good service . Kwaku is great and kept me informed throughout the whole process with regular updates. Highly recommend. - Mr Muhammad

Rasheed Β· 16 April 2025

Agent replied Β· 10 November 2024

Thank you, Mr. Muhammad! We're thrilled to hear you had a great experience with Kwaku. Your recommendation means a lot to us. Best wishes , Lisa

5/5

Trustpilot

Viewing in saltford…

I was met by Izzy face to face around 1pm today at the house for viewing.Lizzy was so lovely and totally matched her telephone conversations.Lizzy was very informative and patient and altogether perfestional .A very warm and pleasant visit.Also was met with a smile

Rebecca Β· 16 May 2024

Agent replied Β· 12 June 2024

Hi Rebecca, thank you for the five star review to Izzy, amazing to see Izzy was very informative and patient with yourself. I am so glad to see you had such a positive experience and thank you so much for sharing, Izzy will really appreciate this review. Thanks, Laura.

5/5

Trustpilot

Great service from Andrews

Great service from Andrews! Shamiya was so lovely and friendly and gave us an informative tour of the property and didn't rush the viewing at all. She was a pleasure to deal with. Would definitely recommend!

CH Β· 1 October 2024

Agent replied Β· 23 October 2024

Thank you for your kind words, We're thrilled to hear that Shamiya provided you with a great experience. Your recommendation means a lot to us!

5/5

Trustpilot

Quick and empathetic response.

Sarah Robinson was very quick when we requested a plumber to fix our boiler, she understood that we have 14 month old child in the house and going without hot water and heating was not ideal for a child. I like to thank Sarah for her quick response and empathy for our situation.

Johnny Β· 3 November 2023

Agent replied Β· 12 June 2024

Hi Johnny, thank you for taking the time to write us a review. We know Sarah works incredibly hard and is extremely passionate about getting a quick resolution when issues arise. Glad to see you and your family now have a warm home again with Sarah's help. Thanks, Rhys

5/5

Trustpilot

I really want to thank Raluca and her…

I really want to thank Raluca and her team for helping us resolve the issue related to the advance amount . I appreciate the efforts taken by Raluca to keep the communication between the landlord and settle the amount.

Ashwini Β· 3 August 2024

Agent replied Β· 24 August 2024

Thank you, Ashwini. We're pleased to hear that Raluca and her team could assist you effectively. Your feedback is much appreciated.

4/5

Trustpilot

Helpful team

Sophia, Cat and the team were helpful every step of the way and the valuation of our property was spot on. We were more than happy with the process and experience with Andrews.

Mr Β· 7 November 2024

Agent replied Β· 22 November 2024

Thank you, Mr. Gover! We're thrilled to hear that Sophia, Cat, and the team provided excellent service and that you were satisfied with the valuation and overall experience. Your feedback is greatly appreciated! Best wishes, Jake

5/5

Trustpilot

Emily and Emma were on it throughout!

Emily and Emma and the team helped us sell our house every step of the way. They were patient and understanding with us so that we felt like we were making the best decisions. They were proactive in sorting out the little details.

Jonathan Β· 19 May 2024

Agent replied Β· 12 June 2024

Hi Jonathan , Thank you for the five star review. It is fantastic to hear that Emma and Emily helped you every step of the way and were proactive. Congratulations on the sale of your property! Thanks, Lisa

5/5

Trustpilot

Pleasant

My experience with Andrews Property Group and particularly Shamiya Simpson was very pleasant. Shamiya was very personable and professional in her workings during the viewing. I would highly recommend them if you are looking to rent a house/apartment.

SOTIRIOS Β· 15 August 2024

Agent replied Β· 24 August 2024

Thank you, Sotirios. We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation is appreciated.

5/5

Trustpilot

Issy and Shamiya a star team

Issy and Shamiya were very friendly and professional whilst showing me around the house this afternoon. They answered all of my questions, which were few, as they did such a good job explaining everything. I would recommend them and Andrews to anyone.

Charmaine Β· 5 June 2024

Agent replied Β· 12 June 2024

Hi Charmaine, we appreciate you taking the time to leave us a five star review and know that both Issy & Shamiya will enjoy seeing your positive feedback. Thanks, Rhys

5/5

Trustpilot

Nicole Meikle

Nicole helped me with the property at 38 Hilly Orchard and I had an excellent experience. Nicole was very helpful and answered all my queries patiently. She kept me updated about the property and was there to support through the referencing as well. I really appreciate all the effort she put in.

Urvi Β· 30 October 2023

Agent replied Β· 12 June 2024

Hi Urvi, thank you for the review and it's great to see Nicole was on hand to help you out through your journey with us. We know it can be a confusing and stressful process at times so brilliant that the team kept you up to date throughout. Thanks, Rhys

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