Trusted Agent profile · London
★★★★★
370 reviews across 1 platform
2/3 Balham Station Road, London, SW12 9SG
Part of Andrews, see every office.
Andrews's office in London, at 2/3 Balham Station Road, is rated 4.8 out of 5 across 370 reviews on 1 platform, including 370 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI viewed a property with Andrews sales team and they were very helpful and knowledgeable of the local area. I really appreciated the level of service thought and care from Natasha. I would definitely recommend them.
Thanks for leaving us 5 star feedback!
5/5
GoogleShannae, Sharon and Tomasz are always a pleasure to deal with!
Hi Colin, thank you so much for the review, great to see you have positive experiences with the team in Balham! Thanks again, Rhys
5/5
GoogleNatasha recently provided me with a valuation which I was really pleased with. The level of communication, honesty and customer service from start to finish was outstanding. I’d highly recommend Andrews😁 …
Good afternoon Victoria thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you.
5/5
GoogleWe recently bought a flat through Reece and we’re impressed with his professionalism and attention to detail. Would highly recommend
Hi Martina Robinson, thanks for sharing your experience with us. We’re so pleased that we’ve been able to help you with your recent purchase and everything that entails.
5/5
GoogleI had a very positive experience with Jean-Pierre, who was incredibly helpful and professional in helping me find a perfect rental property. All communication was prompt and transparent. Highly recommend.PositiveProfessionalism
Good afternoon Luke we’re so glad to hear that you had a smooth experience from start to finish. JP
5/5
GoogleI recommand strongly Jean-Pierre and all his team. They are very reactive, professionnel, friendly and attentionated. Thank you very much for your support and your help!!PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Merygoole, thank you for our review. It’s great to read that we made your move a stress free experience allowing you to feel relaxed during your move. JP
5/5
GoogleNatasha & Letitia did a great job in helping get the flat sale over the line. Super professional and always really friendly.
Hi David, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
4/5
GoogleIn the end, i was satisfied. However, could have done with more guidance & communication throughout the process.
Hi Robbie Wade, thanks for sharing your experience with us. We’re always looking to improve our service so will be taking your feedback on board but in the meantime we are glad to see the sale across the line for you, it was our pleasure working with you and we wish you all the best!
1/5
GoogleAfter signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
5/5
GoogleHaving rented for many years and dealing with Tom Giboney at Andrew’s all that time, he has been really helpful and understanding through the whole periodPositiveQuality, Professionalism
Good afternoon Daniel thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails. ,
5/5
GoogleExcellent customer experience from Nigel, made me feel very welcome! He has a bright future ahead of him. I wish nothing but success in his career.PositiveProfessionalism
Good afternoon Keith thanks for leaving us 5 star feedback! JP
5/5
GoogleIt's been a great experience working with Jean-Pierre so far, we're impressed with his level of detail.
Good afternoon Patrick thanks for your review. I’m happy to hear that you had a great experience with me and Andrews, Many thanks. Kind regards, JP
1/5
GoogleAfter signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
5/5
GoogleGenuinely the best lettings agent I've ever dealt with. Very helpful, pleasant and they go that extra mile to help out when things crop up that aren't even within their remit.
Good afternoon Carolyn thanks so much for leaving us a 5 star review! ,
5/5
GoogleWonderful experience with this agency Jena-Pierre has made it a great experience and made it so easy! Will highly recommend!
Good morning Sarah, thanks for taking the time to leave us feedback regarding your recent experience. Thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails. Kind regards, JP
5/5
GoogleA great service from JP, just the right amount of chasing and a fast response with the right information. A pleasure doing business!PositiveResponsiveness, Professionalism
Good afternoon Doug thanks for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible. JP ,
5/5
GoogleJean-Pierre, Marcus and Tom have all been extremely helpful and courteous throughout the letting process and a pleasure to work with. an excellent service and would certainly recommend Andrews.
Good afternoon Christine thanks for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible. ,
5/5
Googlethanks to jp for helping us with the rental process, made things very easy!
Good morning Freddie, thanks for leaving us a review! We’re glad to hear that we were able to help you out with the whole moving process. JP
5/5
GoogleVery good agency. They actually listen to you and what you are looking for in a property, and they've always been very respectful and helpful.
Good afternoon thanks so much for leaving us a 5 star review! ,
5/5
GoogleVery good service from Natasha who has gone out of her way to help us! Thank you!!
Hi Bethan, thank you so much for leaving us a 5 star review! All the best, from Natasha
3/5
GoogleVery professional managed to secure my tenants with in a week. Although I was not very happy when I found out they charged me to hold my own rent deposit (greedy )
Good afternoon martin thanks so much for leaving us a 5 star review! We’re so pleased to hear that we were able to make this a stress free experience for you. ,
5/5
GoogleBest state agent I have ever delt with in London. Rented a 1bedroom flat for 1 year with them and Tony, Marcus and Jean-Pierre give a top class service.
Good afternoon Fa thanks so much for leaving us a 5 star review! We’re so pleased to hear that we were able to make this a stress free experience for you. ,
5/5
GoogleAs per recommendation from our current business developer I passed Andrews state Agents details to my new client who was really happy with service over all. Great Customer service and helpful agents.
Good afternoon Robs thanks for leaving us 5 star feedback! ,
5/5
GoogleAs per recommendation from our current business developer I passed Andrews state Agents details to my new client who was really happy with service over all. Great Customer service and helpful agents.
Good afternoon Robs thanks for leaving us 5 star feedback! ,
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Andrews, London won Gold.
