Acorn London reviews

★★★★★ 1/5

Google

I took a room in an existing house share tenancy managed by Acorn. To start with, it took ages for them to reach the landlord to get them to sign the papers. The landlord lives overseas and Acorn were not willing to call them (they didn't want to pay the call) and rather wait until the landlord finally answer he's mail. The agency knew I was in an urgent need of finding a roof and needed things to move quickly. I find this behavior extremely unprofessional, housing is a primary human right and should be dealt with seriously, specially when you're client is in need. Also, the house needed a lot of work to be done (like replacing the carpet, oven, etc...) and had a significant amount of small damages here and there. Therefor, when discussing the terms of me taking over a tenant's contract, I very clearly asked if I could be held responsible for the damages at the end of the tenancy and the agent in charge insisted (on the phone to make sure there were no written proof) that the landlord are super easy and aware of the condition of the house and wouldn't take our deposit. The tenancy ended five months ago and we are still fighting to get our deposit back ...NegativeQuality, Professionalism, Value

Susan · 27 August 2021

★★★★★ 5/5

Google

I've been with Acorn Dulwich for 3 and a half years and the experience has been seamless and professional throughout. They're always happy to help, are considerate and very friendly, for example, whenever we need a new housemate, Acorn Dulwich allow the current tenants to have the final "yes" or "no" say, even if it means turning away a paying tenant. This just shows they place tenant wellbeing above financial incentives, plus, there's never any pressure and everything is handled by them.PositiveResponsiveness, Professionalism

George · 27 August 2021

★★★★★ 5/5

Google

I have used Acorn twice to sell my properties and both times they have been excellent. The staff are friendly yet professional and always timely in their communications. Caroline Copper especially is just incredible. She phoned to keep me up to date on all actions and asked me to chase things as appropriate. I felt like she was family at the end of exchange! I will always come back to Acorn in the future for selling as I really have nothing constructive or negative to say. They are brilliant! From Celeste Hares, Jan 2021PositiveQuality

Elly · 27 August 2021

★★★★★ 5/5

Google

Jade has been fab throughout the process of finding somewhere to live. Friendly, very efficient and just a superstar! Thanks so much for all your help!

Jemima · 15 June 2022

★★★★★ 5/5

Google

When looking to purchase a property in London this year, it was my pleasure to work with Jack Davies at Acorn Dulwich. I found him to be extremely knowledge, polite and sincere. He had excellent flats to show that were well matched to my criteria. And he was able to answer my questions pertaining to contractual issues and market trends quite clearly. I recommend him highly, and look forward to engaging Acorn again in the future.PositiveResponsiveness, Quality, Professionalism, Value

JB · 27 August 2021

★★★★★ 1/5

Google

This estate agent manages the property i live in and every interaction with them has been completely unhelpful and made everything more difficult and stressful. First, when my friend was moving in to the house and they were not doing the paperwork needed, she called them to see what was going on and they just said to her “well this is only a £500 room its not even making us that much money so why should we care.” Secondly, when I was moving In they kept telling me that my mum wasn’t suitable to be my guarantor even though she earns enough money and owns uk property because she is self employed and they did not have a system for that. The same thing happened when my friend wanted to move in with her guarantor. In both cases, they kept asking the guarantor to send more and more personal information which proved she was able to be a guarantor but they completely didn't read the emails or reply and just made up reasons why she wasn't able to because they would rather just reject her than do any actual work. The guarantor kept having to send the same personal information to loads of separate people who obviously were not communicating with each other property. This was so unnecessary stressful that she lost sleep and was in tears. I eventually had to call the landlord myself who had no problem with the guarantor, because he is self employed himself, and called the estate agent to say so. They were equally incompetent with another of my housemates even though her guarantor was not self employed, they just added up his payslips wrong and said he couldn’t be her guarantor. Other perfectly good housemates were also rejected by them for no good reason. At the time they said it was because they didn't have proper guarantors, but after the above experiences, i think they just couldn’t be bothered to do any work so would rather just reject them. We do the viewings in the house for new housemates, we give their keys to them etc. When i talk to them they seem to have no idea what the house even looks like or what furniture is in it. The rooms are advertised as unfurnished but they have furniture in them that they refuse to remove? The estate agent do literally nothing except make things more difficult. The main person i dealt with here was Jade, but they are all useless.NegativeResponsiveness, Quality, Professionalism

Florence · 15 June 2021

★★★★★ 2/5

Google

After 1 year being a tenant, left the place, one agent told me to give the key to the Landlord, done as requested. After a few days, one agent called me to confirm if I had left the property. After almost one month, I went to ask for my deposit. NO ONE from the agency asked checked the property after I left, they found a new tenant for the property, even though they said they were not managing the property. So I had to call my previous Landlord to send an email to the Acorn so the Agency can send my money back. I found extremely unprofessional the fact they were pushing me to host views before I left, so they keep renting the property, but we're not worried about how was the property after I left and to return my money. I WON'T be renting with Acorn ever again.

Gustavo · 15 June 2021

★★★★★ 1/5

Google

I would be a little hesitant to deal with Acorn again and advice other to be too. For context I’ve lived in London for 10 years and never had any complaints, had great relationships with my landlords and agents. I moved into a property as a tenant. They were very happy to get me in quickly and speedily. But when leaving the property they tired to take the whole of my deposit. A full re-carpeting and decorating of the house was what they were charging me for but that falls under general wear and tear I believe and not the tenants responsibility. I only lived their a year, so you can imagine that’s a bit excessive to put it mildly. But what is most worrying is that they also tried to do the same with the previous tenants who we happen to know. Although Acorn act on behalf of the landlord, I understand they have to do what they want. But there are some questionable ethics here which are strongly weighted against the tenants. A bad landlord partnered with a bad letting agent. A combination that is dangerous for tenants. Hopefully the DPS can solve this dispute for us but it’s a long and painful path to take and would advice potential tenants to be a bit wary of Acorn.

Carl · 15 June 2021

★★★★★ 5/5

Google

We received incredible service from James at Acorn Dulwich! James took us to see a couple of properties we had booked in, which we felt were too small, so he arranged a viewing for us of a larger flat on the spot. It turned out to be perfect, and we managed to reserve it at a great price within the hour. One week later, we had the keys and were moved in. The support through the admin process was swift, friendly and professional. We are very happy with our new home and the service we received!

Teddy · 15 June 2021

★★★★★ 5/5

Google

Me and my partner rented through Acorn last year, Jade showed my girlfriend around a nice flat and we got moved in very quick and smoothly. 6 months later we had some extreme issues with an aggressive neighbour, Acorn dealt with this extremely quickly and were very professional with helping us move out and find somewhere new. Jade also showed us around a couple of other flats and was a great communicator between us and the landlords. She fought our corner and helped us find a beautiful new home.PositiveResponsiveness, Professionalism

Ned · 15 June 2021

★★★★★ 5/5

Google

I want to write a quick line to thank Anna Smythe from Dulwich Acorn for all her hard work for us during our property search. She was so kind and helpful and really the best agent who's worked on our behalf. Really patient and thoughtful. We've happened to find just the right property through another agent, but I just wanted to say thank you so much and you do a great job!

Fermina · 16 June 2018

★★★★★ 5/5

Google

Really pleasant office and staff, had a last minute request and Brandon was able to sort everything out for me. Very grateful and would recommend.

Shivani · 15 June 2022

★★★★★ 5/5

Google

We had a great experience renting through Acorn! Working with Joy was a pleasure, she really made sure all of our needs were met.

Michael · 15 June 2022

★★★★★ 5/5

Google

We enjoyed working with the Dulwich Acorn office. Jade was very responsive and professional and answered all of our questions thoroughly!PositiveResponsiveness, Professionalism

Jacqui · 15 June 2022

★★★★★ 5/5

Google

We have been renting our flat out through Acorn for a while now and I also know that we are not the only ones in our street who do this. I like dealing with a local agent with local knowledge and Liam at the East Dulwich office has been brilliant. He is efficient, and everything he says he will do, gets done. Thanks for all your help.

John · 2 November 2024

★★★★★ 5/5

Google

I have nothing but the utmost praise for Acorn: particularly for Liam and James, they were wonderful to work with and very helpful through-out the entire renting process. This was my first time renting as a single occupant, and they walked me through all the steps and promptly responded to any and all inquiries. Couldn't recommend more!

Ruxandra · 19 August 2023

★★★★★ 5/5

Google

Liam was very helpful and accommodating - would definitely recommend Acorn

Sacha · 15 June 2023

★★★★★ 5/5

Google

Had such a good experience finding a flat to rent with the help of James Clachar at Acorn - he was really friendly and well informed, and communicated with us throughout the offer process, making everything go smoothly. Thank you again, James!

Alina · 12 June 2024

★★★★★ 5/5

Google

I had a very positive experience with Acorn Dulwich. Jade was very friendly and professional. I moved in within two weeks of viewing the property.PositiveResponsiveness, Professionalism

Padraig · 15 June 2021

★★★★★ 5/5

Google

Working with Jade at Acorn on Lordship Lane was a pleasure. She helped me find the perfect home for me and my dogs and made the process seamless and efficient.

Jenn · 15 June 2020

★★★★★ 5/5

Google

Super efficient and helpful service from Kat, Paddy and the team at Acorn. They were always on hand to help throughout the entire buying process and were a jy to work with!

Kelly · 16 June 2019

★★★★★ 5/5

Google

Great experience re our recent flat sale. Caroline Cooper was so helpful and supportive throughout and made a stressful situation as simple as possible!

Clare · 15 June 2021

★★★★★ 5/5

Google

Great, fluid service from the Acorn team on Lordship Lane - they took all the hassle out of the process, were honest, open and transparent (qualities that can be hard to find!), kept all parties talking, and helped ensure a smooth purchase for us.

Ross · 11 June 2025

★★★★★ 5/5

Google

We have been clients of Acorn Dulwich since 2010 they have a helpful property team. We have purchased four times during this time and they also act as LETTING agents for our family as we have rental properties. James Keen deserves a shout out, a true professional. Thanks for your service.

Tim · 19 August 2023