Acorn London reviews

★★★★★ 5/5

Google

Would like to thank Acorn, and in particular Christian, for being so accommodating to my chaotic schedule and last minute change of plans. Christian was knowledgeable and responsive to our questions and we'll definitely be messaging him again for more viewings on our journey to our first home.

Michael · 17 November 2023

★★★★★ 5/5

Google

My experience with Acorn Dulwich was very positive, Josh is professional and caterers to your needs and wants to finding you the right home for you. The process was very smooth and we would not have gotten the paper work finish so quickly if it was not for his help. Many thanks Josh we will be recommending Acorn Dulwich to people in the future.

Kiet · 15 June 2022

★★★★★ 5/5

Google

I've had the pleasure of working with James Keen and Liam Horton at Acorn Estate Agents in Dulwich for the past four years across both sales and lettings. They have consistently provided a high level of service. They are professional, reliable, and easy to deal with. Communication has been clear and prompt throughout, and their advice has been honest and helpful at every stage. It's been great to have a team I can trust and who genuinely cares about getting things right. I wouldn't hesitate to recommend them.

Robyn · 13 October 2025

★★★★★ 5/5

Google

Max, James and the rest of the team were great. Ftb so didn’t know what to expect but definitely no horror stories, and all completed on schedule.

Peter · 2 April 2026

★★★★★ 5/5

Google

I would like to thank James Clachar for his incredible service. He was thorough, efficient, professional and extremely helpful. Thank you very much for all your work, it is very much appreciated!

William · 27 July 2024

★★★★★ 1/5

Google

Awful experience. Arranged a viewing for a flat to purchase, left work earlier and once I got there, the agent did not have the keys to the flat and kept knocking on the door for 10 mins, hoping for someone to open the door. Eventually a neighbour came out informing us, the tenant was at work. I had to leave without viewing the property. Very disorganised - I would never use them again. Never received a call nor an email with an apology. No respect for customers' time.

Stephanie · 27 July 2024

★★★★★ 5/5

Google

Thank you very much for Carly's help. She is very professional and friendly, and we finally bought a great house that suited us. Once again, thank you to Carly

Ting · 13 October 2025

★★★★★ 5/5

Google

Couldn’t have had a better or smoother experience with acorn. Jack began our process with such enthusiasm and with real human interest In our needs then handed us to James and Cailey who were thorough and efficient in securing us the place we needed. Generally such a cohesive and supportive team. Can’t thank them enough. Especially Jack he’s lovely.

George · 15 June 2022

★★★★★ 5/5

Google

James Keen at Acorn Estate Agents was the most professional and transparent estate agent we have dealt with. He provided all the information we needed and made sure that the process of buying was extremely smooth and non stressful. An absolute pleasure to deal with. Thank you James.

GALIBARDY · 15 June 2023

★★★★★ 5/5

Google

Fantastic experience with Acorn Dulwich. Personal thank you to Carly & Sale Progressor Brandon who did a great job of making sure we completed before our deadline.

Hannah · 13 October 2025

★★★★★ 5/5

Google

As a property professional with over 20 years experience, I have been struggling recently when trying to purchase a new flat in London due to a lack of professionalism in a challenging residential market. Not so with Acorn and specifically, Christian Fellows, who has demonstrated great knowledge of the market in general and the property he is marketing on behalf of his client. Life would be so much easier if more estate agents acted with this level of friendly professionalism.

Charlotte · 15 May 2024

★★★★★ 1/5

Google

I would absolutely not recommend as a property management company. Terrible communication and so slow to fix issues. A really disappointing service.

Noreen · 2 April 2026

★★★★★ 5/5

Google

The most pleasant experience I've had renting in London in over 5 years. Excellent communication, quick at resolving issues and a special mention to Martin at Acorn for going the extra mile throughout my tenancy.

Steve · 16 March 2024

★★★★★ 5/5

Google

We have had a great experience selling out flat through Acorn. They have been quick to respond, polite and friendly. We worked with James and Christian predominantly and I can't recommend them enough.

Bethany · 15 April 2024

★★★★★ 5/5

Google

We are now using James and all the team to sell ne of our properties and the service, excellent communication and regular feedback has been excellent, it’s so nice to work with such a well run office. Well done James.

Steve · 13 October 2025

★★★★★ 5/5

Google

I have worked with Liam and his team over the last few years and I couldn't be happier with the service. Would highly recommened!

Jack · 13 October 2025

★★★★★ 5/5

Google

Dealt with James a few times over the years. Always been professional and courteous with me and dealt with any issues well.

Simon · 13 October 2025

★★★★★ 5/5

Google

Jack Davies and Acorn in East Dulwich are tremendous..... Jack Davies was a pleasure to deal with, was always there to answer our queries and put our minds at rest during the exchange and completion. Everything went smoothly............ I would have no hesitation in recommending him and his colleagues. Thank you for all your helpPositiveResponsiveness, Quality, Professionalism, Value

James · 27 August 2021

★★★★★ 5/5

Google

I had an extremely good experience of working with Acorn, particularly Caroline. I felt in such safe hands with Caroline steering the final stages of the purchase (and afterwards!) - and she was really responsive whenever I was in touch. It was a pleasure buying a property through Acorn and I will highly recommend to friends and family.PositiveResponsiveness, Professionalism

Tori · 15 June 2021

★★★★★ 5/5

Google

Caroline in the Dulwich branch and George in the Peckham branch managed to push through a very complicated sale, navigating many obstacles and being persistent. They put my needs first and did not give up on what seemed at times like an impossible task. Highly recommended - thank you Caroline and George for remaining positive throughout.PositiveResponsiveness, Professionalism

Sophie · 27 August 2021

★★★★★ 5/5

Google

Great service from Harry. He’s professional, friendly and genuinely cares about helping people. If you’re looking for an agent who’s on the ball, he’s the one to go to.

Louie · 15 December 2025

★★★★★ 1/5

Google

I have had the absolute worse experience having to deal with Acorn while renting the last flat I lived in. Probably the worst and most stressful year in our lives. From our first viewing, thing started off quite nicely and respectful, as they obviously have to be to get you to make an offer - the agent did not know how to answer some questions we had, which was fine…he said he would investigate and get back to us, but never did. Anyways we ended up renting through them and had a terrible time. We experienced many problems in the flat and we were always met with false compassion and then left to deal with it on our own, and they even make you feel like they are doing you a huge favour by replying to you or helping with the most basic repairs around the flat (things that are obviously their/landlord’s responsibility anyway). Not to mention that at check in we received the flat in deplorable conditions. At the end of our tenancy, they still requested some money from us and tried to talk us out of initiating a dispute saying that “we will lose anyway because TDS always sides with them”…we disputed and thankfully the person that dealt with our case was human enough to understand that the agency was in the wrong. I would certainly hesitate to rent from them again or to recommend this agency to anyone. They only show interest until you pay, and afterwards you are on your own. Their property management is terrible. Dear people from Acorn, I really hope that you will manage to set your priorities straight and do not forget that you work for both the tenant and the landlord, not just for the landlord.

Mihaela · 16 January 2024

★★★★★ 5/5

Google

We found our current home in East Dulwich with James' help. James has been very patient with all our questions during the viewing and afterwards promptly through email. He has also been so helpful throughout the process until we were able to sign the tenancy agreement. Good social distancing measures in place making us feel very safe.PositiveProfessionalism

Annissa · 15 June 2021

★★★★★ 5/5

Google

James and Jade were both fantastic when it came to renting out my property. The quality of service is so high as is their knowledge on the area. It was rented out within a week. I bought through the team, have rented through the team and would definitely sell through the team. Thank you!PositiveResponsiveness, Quality, Professionalism

Georgina · 15 June 2021