Trusted Agent profile · London
★★★★★
318 reviews across 1 platform
30-32 Peckham Rye, London, SE15 4JR
Acorn's office in London, at 30-32 Peckham Rye, is rated 4.5 out of 5 across 318 reviews on 1 platform, including 318 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI would like to say thank you to Nathaniell for give all him support to help me to find my new house! Always available and polite it was a pleasure keep in touch with him. If you need a Lettings Negotiator, he is the right person to contact!
5/5
GoogleA really good experience selling our flat. Harrison White did more chasing and getting things done than our solicitor and helped get it over the line before the stamp duty rise. Highly recommended!!!!
1/5
GoogleShared a clear brief for preferred property type, every single option sent back was not right, too many bedrooms, not the right budget etc. Blanketed with properties rather than listening to brief and targeting with credible leads. Emailed to ask them to stop and still receiving emails.
Dear Sebastian. I am sorry to read your review and frankly, having investigated, am not sure it is deserved. You registered with us and received just 5 properties by email 2 of which I agree were not in your preferred area. One of the properties that was in your preferred area and price range had three bedrooms not two admittedly, but we didn't think that you would object to and extra room. Your email to us to stop sending you emails was received just one hour before you placed your review. We could have made changes to your requirement which would have improved what was being sent out but were not given the opportunity. I am sorry that you were unhappy with the registration process and confirm that you have now been removed from the mailing list so that you dont receive any new properties. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJames Hoadley was amazing, he showed us a perfect flat for me and my partner. All the administration went quickly and smoothly. Communication is effective as well, we would recommend Acorn Peckham to anyone who is looking for a place to rent or buy.
5/5
GoogleHarrison at Acorn helped us with our recent house purchase. He was very helpful and informative throughout the process and made us feel at ease.
Hi Lauren, thank you for sharing your positive experience with Harrison at Acorn. We're thrilled to hear that he was able to assist you with your house purchase and make the process smooth and stress-free. We appreciate your feedback and look forward to serving you again in the future.
5/5
GoogleWe have just purchased our first home through Acorn, Peckham and George especially helped keep the process moving and everything as straightforward as possible. We found our enquiries and requests were responded to quickly and efficiently and, as a result, we managed to complete the purchase in really good time with minimum stress.
Thank you Victoria for leaving us a 5* review. We are really happy that you were pleased with the service you received from George and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleThey are speaking with headphones. The sound is so weird that is impossible to hear almost anything and they told me they cannot do any other way around to talk. Well 1 star for your service.
Hi Tetiana. I am unable to find your details on our system and this looks like an old review. None of our offices use "headphones" or headsets, however occasionally they may take calls on the speaker rather then the handset. This is not a practice that is encouraged or condoned so if you have experienced this recently, can you let me know please. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleI've recently let my house using Acorn. I chose them due to their competitive fees, but am also very pleased with the service I've received. James did a great job of getting the property on the market rapidly and finding suitable tenants who could move in in a short space of time.
Thank you Hugo for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleNicholas was great and very helpful, excellent service!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nicholas. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAcorn provided an excellent service when we were purchasing a property as first time buyers! James Moss guided us through the process and provided support, advice and clear communication channels throughout. Highly rate this company!
Thank you Sally for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from James Moss and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleThanks to the estate agent’s disorganisation, lack of communication, lying to both us and the landlords, and stringing us along for weeks after we’d paid our holding deposit, we then had to get the flat at a higher price with a different estate agent. Useless!
Hi Evie. I am very sorry to read your review and have tried to contact you direct as I would like to discuss the issues in more detail with you please. If you could contact me I would be grateful. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI called in asking about letting a property and Josh took my call. He was incredibly helpful and kind. Although they had no properties available that fitted my requirements, he still did his best to help me out and gave me lots of useful information!
Thank you Holly for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleReceived excellent service throughout on both selling my property to assisting in my search for a short term rental. Top guys James on selling. Will on searching that rare species of short term rental, George for overseeing and on all counts and Jack for stepping into the breach to assist when called for. Cheers guys.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Team! If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHarrison and all the team were great from start to finish! They gave us good marketing advice, got viable buyers through the door and ensured the sale was concluded as soon as possible.
Thank you Sarah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Harrison and the Peckham team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI don't have the world to describe how happy am I right now. Thank you so much for all your help Nicholas and Acorn, I really appreciate the fastest and exclusive service you offered us during all the process. You gave us a wonderful service, thanks for help us to find our new sweet home. Many thanks.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHarrison, James and the rest of the team at Acorn have done a great job with our property sale. They've been helpful, professional and communicative throughout the process and we'd thoroughly recommend them.
Thank you Alexandra for taking the time to post a great review for our Peckham office, we are glad you had a great experience. Best wishes Karen Hedges Acorn Customer Services
5/5
GoogleGeorge and the wider Acorn team have been brilliant. We have really appreciated their friendly professionalism and George especially has been great to deal with. Having a knowledgeable agent to fairly price our property and then calmly and efficiently guide the process has made a real difference. Wholeheartedly recommend.PositiveProfessionalism
Thank you J H for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from George and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHad a great experience with Benson at the Peckham branch, so much better than other companies we were working with. He really listened to what we were looking for, and found us the perfect flat, and was a massive help in getting it all sorted. Can’t recommend him enough, great guy all round.
Thank you Polly for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Benson. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI worked with Nicholas Henderson and wanted to take the opportunity to thank you so much for being the only real estate agent in London that has been kind, reliable and helpful - Wish they were all like you!
1/5
GoogleAwful awful awful They make you conduct your own viewings No care or attention to detail Just want you to reduce price so it can be sold and they get commission The 'sales agents' need to read sales 101 they are just so bad at their jobs DON NOT RECOMMEND GO ELSEWHERE
Hello Lukhveer. I am sorry to read your review but am unable to find your name on our system. Would you mind dropping me an email at andrew.roberts@acorngroup.co.uk with the details of the issues you faced so that I can investigate. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHarrison and Giovanna have been particularly efficient and I have experienced dedicated service from the team in general.
Hi Tom, Thank you! We're delighted to hear that Harrison and Giovanna provided you with efficient and dedicated service. Our team always strives to deliver exceptional experiences to our customers. We appreciate your feedback and look forward to serving you again in the future.
5/5
GoogleGood professional service from the Peckham office. James and Harrison did an excellent job with our property sale from the start to the end. Would definitely recommend them.
Thank you Marcos for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our Peckham team to meet your expectations. If there is anything else we can do to help in the future please let us know. Thanks. Customer Services
5/5
GoogleMy partner and I have just started looking for a rental property in the area and have appreciated the service and understanding from Josh. His communication has been great from the start and is always ready to answer queries.
Thank you Manuela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe had a viewing this week with Josh Ward, he was punctual, professional and very helpful. He answered all our questions very clearly and provided us with great understanding of the state of the property. Very well done!PositiveResponsiveness, Professionalism
Thank you Jasmin for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Josh met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Acorn's London office has 318 reviews across 1 platform: 318 on Google.
Acorn London is rated 4.5 out of 5 across all 318 reviews, and 4.5 out of 5 on Google from 318 reviews.
Acorn London, 30-32 Peckham Rye, London, SE15 4JR.
