Trusted Agent profile · London

Acorn London reviews

4.7

★★★★★ Excellent

187 reviews across 1 platform

409 Brockley Road, London, SE4 2PH

Acorn's office in London, at 409 Brockley Road, is rated 4.7 out of 5 across 187 reviews on 1 platform, including 187 Google reviews rated 4.7.

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4.7 / 5

187

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We purchased a house in Crofton Park through Dammy at Acorn Brockley. Dammy and the rest of the Acorn staff were professional, responsive and helpful despite the complexities of the pandemic and a lengthy sale process. I would 100% recommend their services and use them again.PositiveResponsiveness, Quality, Professionalism

Sarah · 16 June 2021

Agent replied · 15 June 2024

Thank you Sarah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

4/5

Google

I just moved to my new studio flat ( no more flatsharing after 7 years in London lol ) and Kimberley from Acorn lewisham helped me through this process. She was very responsive and communicated all updates to me. Thank you.PositiveResponsiveness

Yorgo · 16 June 2022

Agent replied · 15 June 2024

Thank you Yorgo for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Kimberley but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We would like to add our support in favour of Acorn Brockley. The team is dedicated and knowledgeable. All contact I had with them during the process of our sale (they represented our buyer) was satisfying and enjoyable - polite, responsive, patient, accommodating and friendly! I would highly recommend them.

Joanna · 16 June 2020

Agent replied · 15 June 2024

Thank you Joanna for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Google

As a tenant of one of Acorn's rental properties, I couldn't recommend them less. They are both incompetent and rude. We have black mould in our property which hasn't been sorted - emails repeatedly ignored, phone calls dropped, and this has been going on for a year.

Kim · 16 April 2024

5/5

Google

Courtney was very helpful, didn't mess me around once my offer was accepted, and helped to push the sale through smoothly and as quickly as possible, would definitely use Acorn over other estate agents in the area.

Mark · 17 June 2017

5/5

Google

Acorn provide Fantastic end-to-end service, and are really diligent agents who go the extra mile to communicate across the whole chain and really push things over the line. …

James · 16 April 2023

Agent replied · 15 June 2024

Thank you James for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Outstanding work from Dammy and Brendan. I was in a very complicated situation, they helped brilliantly to sort things out, and to get my property sold.

Guillaume · 16 April 2023

Agent replied · 15 June 2024

Brilliant ! Thank you Guillaume for taking the time to post a 5 Star review, much appreciated. Karen Hedges-Acorn Customer Services

5/5

Google

The team at Acorn Brockley were incredibly friendly, helpful and worked very hard on my behalf during a lengthy house purchase (through no fault of their own!). I would definitely recommend them.

Jenny · 17 June 2018

5/5

Google

The staff at Brockley Acorn are very Curtis and respectful. They are also very professional in their attitude and try their best within their ability to resolve problems, challenges that can pop up along the process of selling or buying a house. I found all the team that I had any dealings with very approachable. I could truly say for the first time selling my home I could recommend Acorn Estate agents. Also on the behalf of myself and my mother I would like to say a big thank you to all the team. Garfield Clayton

Gary · 17 June 2018

5/5

Google

As first time buyers, they got involved when any issues arose and were happy to manage communications between us and the sellers with no fuss, which was appreciated. They were knowledgeable of the area and provided honest feedback and opinions on the property.

Ben · 16 June 2020

Agent replied · 15 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We had a great experience renting a flat with Kimberley at the Brockley branch. Couldn’t be happier with our new home. Many thanks also to Yanique who has been extremely kind throughout.

Patrick · 16 June 2022

Agent replied · 15 June 2024

Thank you Patrick for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kimberley and Yanique. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Acorn were very friendly and professional during the whole purchase. Communication was very good and we never had to wait more than a couple of hours for responses to our questions. We would definitely recommend using them for your sale or purchase.

Stephanne · 16 June 2020

Agent replied · 15 June 2024

Thank you Stephanne for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I can honestly say that without Alex and Taylor at Acorn Brockley, we would not have got through the process of buying our house. They offered advice, assisted with dealing with solicitors and went above and beyond to support me at every stage.

Louise · 17 June 2019

Agent replied · 15 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Good service, in particular from Ms Kimberley Tsang, who was very kind, professional, patient and dedicated to help me getting my tenancy agreement. I would definitely recommend her service.

Laurence · 16 June 2022

Agent replied · 15 June 2024

Thank you Laurence for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kimberley and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Had an excellent experience with our agent who brought us through our house sale from start to finish! Highly recommend!

B · 16 April 2023

Agent replied · 15 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I received exemplary service from Dammy. He was extremely helpful, kind and I cannot thank him enough for his patience. Would highly recommend. Thank you once again Dammy!

Mia · 16 June 2022

Agent replied · 15 June 2024

Thank you mia for leaving us a 5* review. We are really happy that you were pleased with the service you received from Dami and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Good rental agency with selection of properties. Josh showed us around a property in Brockley. He was very informative and arrived on time.

Emma · 16 June 2022

Agent replied · 15 June 2024

Thank you Emma for leaving us a 5* review. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I found Alex and Jade both extremely polite and very knowledgeable when they showed me around various properties, answering all my many questions. They were both a great help to me. Thank you.

Sharon · 16 June 2020

Agent replied · 15 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Alex and Jade. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Dammy did a great job selling my flat. He secured me an offer higher than I thought I'd get. Highly recommend.

Mark · 16 June 2022

Agent replied · 15 June 2024

Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Jade Clements did a brilliant job of pushing through both our sale and purchase. She went above and beyond and we are very grateful to her for her energy and tenacity.

Tom · 16 June 2020

Agent replied · 15 June 2024

Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Great customer service. Were there every step of the way! Kereem was extremely helpful. Would highly recommend.

Sam · 17 June 2019

5/5

Google

Fantastic service, helpful and courteous staff. Would definitely recommend Keith and his staff for your property needs.

Andy · 17 June 2018

5/5

Google

From day one Acorn, and Alex in particular, could not have been more helpful. The whole process, which felt quite daunting, was made a smooth and relatively painless experience, due in no small part to the professionalism, attention to detail and focus of the Estate Agent. It was a pleasure to deal with Acorn and we thoroughly recommend their first class services.

Colin · 17 June 2019

5/5

Google

professional and well organised, giving the tenant and landlord the space they need to make arrangements in the most convenient way. would recommend.

Tom · 16 June 2021

Agent replied · 15 June 2024

Thank you Tom for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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