5/5
GoogleGreat service. Alex was extremely helpful and professional throughout my purchase. Great work!
Trusted Agent profile · London
Acorn London reviews
★★★★★
187 reviews across 1 platform
409 Brockley Road, London, SE4 2PH
Acorn's office in London, at 409 Brockley Road, is rated 4.7 out of 5 across 187 reviews on 1 platform, including 187 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleAlex Sealey thank you for your dedication and support throughout my house search. Your integrity and efficiency is remarkable and I really wanted to celebrate you!
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Alex. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
3/5
GoogleAcorn is among the best in a bad bunch in the estate agent business. However, that still leaves room for improvement. Landlords expect value for money. Attention to detail and service to clients are paramount. Going the extra mile to delight clients should be the norm. We would do business again with Acorn, if only because the options are less attractive.
4/5
GoogleGreat staff team, very friendly and responsive - get the job done!PositiveResponsiveness, Value
Agent replied · 15 June 2024
Thank you Jane for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAcorn were a pleasure to deal with from start to finish, making a stressful time so much easier for us.
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe were very pleased with the level of communication and professionalism of this branch. We would definitely recommend them!
Agent replied · 15 June 2024
Thank you Claude for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAlex, our agent at Acorn Brockley, was very helpful in showing us properties and in helping us to negotiate a good price on a lovely flat. He was happy to answer our questions at every stage throughout the process and was available for evening viewings which was handh. We were really happy with the service.
5/5
GoogleWe recently purchased a property from Acorn Estate Agents Brockley branch and found the whole experience very satisfying. All the staff that assisted in the purchase were very helpful to us throughout the process and any minor problems were quickly resolved. I would recommend anyone to take advantage of the great service they offer.
1/5
Googleavoid at all costs. abysmal customer service. As soon as they get your holding fee they will ignore calls/emails.
Agent replied · 15 June 2024
Dear "D RN", I am sorry to hear about your experience and would be very keen to understand more about your specific issue. Could you email me please on andrew.roberts@acorngroup.co.uk. Thanks
2/5
GoogleDisappointed with communication from Dammy. Will not use againNegativeProfessionalism
Agent replied · 15 June 2024
Dear Graham. We have been in direct contact and so you have my explanation as to what happened. Again...sorry that you were not happy at the end but thanks for your business. Andrew Roberts - Customer Relations Manager
4/5
GoogleAcorn has provided an excellent service from our first contact with the Catford branch to our sale through Acorn Brockley. They have kept us well informed of the progress of the move and handled some difficult issues in an impressive way. We would recommend Acorn as an estate agent.
1/5
GoogleWorst experience and shocking service. I have to physically visit the agency to get a response! They advertise a property move in date yet have tenants still living with no notice served. Though prices may be attractive, the downside is service which one needs to consider when something goes wrong.
1/5
GoogleEasily the worst Estate Agency I have dealt with, staff straight up lie about having done things.
Agent replied · 15 June 2024
Hi Jack. I am sorry to hear this and would be very keen to understand more about your comments. I run the Client Relations team at Acorn's Head office. Is there any chance you could call me on 020 8315 6922 or email me on Andrew.roberts@acorngroup.co.uk? Thanks
5/5
GoogleGreat local agent, very knowledgable.
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThe whole team have been great throughout my purchase, couldn't recommended them enough. Through past nightmare experiences with estate agents...! they made the process really straightforward, even though I had many complications to deal with.
5/5
GoogleMatthew took photos on Thursday and had found us tenants by Saturday! Great team and top quality customer service from all staff who made the process smooth and stress free. Thank you!
5/5
GoogleWe bought and sold with Acorn - the team were really friendly and supportive, full of good advice and local knowledge.
4/5
GoogleReally stuck at our slightly protracted sale and dealt with all our frustrations with politeness and calm! Would recommend
5/5
GoogleRating only, no written review.
Agent replied · 27 December 2025
Dear Gilbert Belshaw! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleA great service, always helpful & communicative in addressing any issue that arose.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear Marc Amaya, Thank you for taking the time to review your recent experience you have had with our team at Acorn Brockley. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleGreat experience!
Agent replied · 16 April 2026
Dear Niko G., Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleDefinitely there in a pinch. Thank you!
5/5
GoogleExcellent service couldn’t be happier. Well done team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
