Trusted Agent profile · Llay
★★★★★
1,079 reviews across 2 platforms
off Straight Mile Road, Llay, LL12 0NY
Anwyl Homes's office in Llay, at off Straight Mile Road, is rated 4.6 out of 5 across 1,079 reviews on two platforms, including 5 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Llay.
Every review we hold for the Llay office, from every platform, shown as written. First names only.
5/5
TrustpilotLee was amazing!
Lee was very helpful and informative! One of the best, he has been a couple of times to the house now to fix issues and does a really thorough and good job!
Hi Alice, thank you for your great review about Lee, I know he will really appreciate your comments, thank you!
5/5
TrustpilotGreat Service
Overall happy with the service from Dave and Shane. Very happy with my home. We moved in last year and all our recorded snags completely promptly.
5/5
TrustpilotExcellent
Peter came out to make some adjustments to our front and back doors, despite coming across a few issues he has made every effort to ensure these are now water tight and air tight until our new ones arrive. He was extremely helpful, knowledgeable and informative as well as friendly.
Hi Rachel, thank you for your lovely comments about one of our technicians, Peter.
5/5
TrustpilotChris Appleton ceiling work
Chris Appleton was great, completed the work to a very high standard, we’re very pleased
Thanks Emily!
5/5
TrustpilotRichard Nelson was very polite and…
Richard Nelson was very polite and friendly carried out work to a very high standard and explained everything to me
Thank you Cathy!
5/5
TrustpilotQueens Meadow development - Neil & Sam have been truely amazing!
I recently purchased a new home from Anwyl Homes on the Queens Meadow development, and I couldn’t be happier with the experience. From start to finish, the process was seamless, thanks to the fantastic team. Claire, the Sales Advisor at the time before she left for an internal position, was exceptional, always approachable, knowledgeable, and always helped with any queries we hadBoth site managers, Neil and Sam, have also been outstanding. Any minor issues we encountered after moving in were resolved promptly and efficiently. They always make sure the site is immaculate throughout the day and if they see you on site, they make sure everything is ok. The quality of these homes is unmatched compared to other new build developments I’ve seen. I would highly recommend buying a home from Anwyl. It’s been a truly stress-free and enjoyable experience!
5/5
TrustpilotGreat experience buying our first home
Buying our first house with Anwyl has been fantastic - we bought in Winnington and Keith Best and his site team have been brilliant the whole way through. The house is beautiful, we had barely any snags and all very minor which were sorted so quickly and without hassle. Everyone on the site has been so friendly and it really feels like they care and are proud of the development. We’re so happy with our new home and the whole process has been excellent. The sales team have been efficient and inclusive and helped make the process of buying clear for us as first time buyers too.
5/5
TrustpilotTechnician visit
We had Lee Reynolds come to fix our front door and he was super friendly and helpful all sorted now! He was on time and even helped us with a few questions. I have to say the technicians that come out are always so friendly. We had another come out weeks before to fix our loft and I didn't catch his name he was also so friendly and helpful.
Hi, thank you for taking the time to leave this review about Lee, one of our Customer Service Technicians. It was great to read that you have found all our team to be friendly and helpful, thank you.
5/5
TrustpilotTechnician visit
We had Lee Reynolds come to fix our front door and he was super friendly and helpful all sorted now! He was on time and even helped us with a few questions. I have to say the technicians that come out are always so friendly. We had another come out weeks before to fix our loft and I didn't catch his name he was also so friendly and helpful.
Hi, thank you for taking the time to leave this review about Lee, one of our Customer Service Technicians. It was great to read that you have found all our team to be friendly and helpful, thank you.
5/5
TrustpilotTechnician visit
We had Lee Reynolds come to fix our front door and he was super friendly and helpful all sorted now! He was on time and even helped us with a few questions. I have to say the technicians that come out are always so friendly. We had another come out weeks before to fix our loft and I didn't catch his name he was also so friendly and helpful.
Hi, thank you for taking the time to leave this review about Lee, one of our Customer Service Technicians. It was great to read that you have found all our team to be friendly and helpful, thank you.
5/5
TrustpilotJosh was great
Josh was great! Clean quick and efficient, got the job done with no hassle whatsoever!
Thanks Amy-Mai
5/5
TrustpilotPositive Experience at Lawrence Gardens, Barton Preston
We moved into our beautiful new home in September this year. Debbie the Sales Adviser could not have been more helpful during the process. We felt we could trust her to have our interests at heart. She was open and honest about the sometimes bumpy road of settling on a completion date. We also met Ian the Site Manager at this stage and we were impressed by his professionalism and ‘can do’ attitude. He gives confidence in the manner by which he organises the many and varied contractors on site which is no easy task. He also went the extra mile on an issue which was important to us and which we appreciated.Oliver (new Site Manager) and Pete (Assistant Site Manager) are also very approachable and easy to deal with. They have reduced our initial list of 32 snags to around 10 outstanding at the time of writing and we trust that these will all be resolved early in 2023.Our experience with Anwyl Homes so far, has been positive and we have no hesitation in recommending the company to prospective buyers.
Hi Bill & Elaine, thank you for your lovely review of our team at our Lawrence Gardens development. It's great to read that even with a change of site management you have still received the high standard of service that we strive to provide. Thank you.
5/5
TrustpilotThe team at Anywl Homes is amazing!
The team at Anywl Homes is amazing!They have been professional from the beginning with the sales team Kelly and Marie to the end with the awesome site managers Keith and Scott. The homes are beautifully done and they are available to respond when you need them.We have loved the journey with them can’t commend their good work enough!
Hi, thank you so much for taking the time to leave this review about the team at our Winnington Place development, they really appreciated it. It was also lovely to hear how much you love your house too, thank you.
5/5
TrustpilotLee was great
Lee was great, he fully investigated the issue with the shower leaking and has fixed the problem. He was very polite and left the room in a tidy state after he finished.
Hi Dave, thank you for your lovely review about one of our Customer Service Technicians, Lee. We have passed your comments on to him and it is much appreciated, thank you.
5/5
TrustpilotThank You!
Anwyl have gone above and beyond for us at Plot 72 Priory Gardens! Sam & Steph you have both been amazing and are a credit to Anwyl!I’ve had tradesman in doing other work in the house and also have family & friends who are tradesman & every single one has pointed out the high quality of the build - which they rarely see at new builds! We were very close to losing the home due to government changes but Anwyl pulled out all the stops to avoid this from happening - I will always be thankful for this!The builders and workmen have all been great, they have worked their socks off for us, we raised a few minor issues and all have been worked on - they even brought us a skip round when they noticed our garage was full of rubbish from moving in!Again, thank you to everyone at Anwyl for being so patient with us and giving us such a positive experience, I will be recommending you to all my friends and family!
Hi Kate, wow! what a great review, thank you. It's brilliant to read how happy you are with the quality of your build. We place a very high priority on quality so it is good to see we are getting it right. We wish you many years of happiness in your new Anwyl Home!
5/5
TrustpilotGreat experience
Great experience, Chris was helpful got the job done quickly and efficiently with no mess. Wouldn't have known he had been here 😁
Hi Amy, thank you for your review about Chris, it's great to read how happy you are with his work (& cleanliness!)
3/5
TrustpilotHouse lovely, site team great - customer care awful.
We’ve had a mixed experience with Anwyl Homes. The house itself is lovely, and the on-site team, especially our site manager, Keith, has been fantastic. He’s gone above and beyond to sort out snagging and has always been responsive and helpful. Unfortunately, the same can’t be said for head office and their processes.
5/5
TrustpilotVictoria Mills Development - Snagging
Lee Ashworth attended our home on 3rd December to complete some snagging work to kitchen cupboards and en-suite door. Very friendly even fussing our over friendly little dog! Lee completed the works explaining what he had done and what had caused the problem. We are very happy
Thank you!
5/5
TrustpilotPeter Giddins was fantastic
Peter Giddins was fantastic, talked through the whole process and sorted everything quickly and efficiently.
Hi Steven, thank you for taking the time to leave this review, much appreciated.
1/5
TrustpilotAvoid.
Avoid.Sales team is not professional.Make sure you write every issue you can spot on the document the day you collect the keys.It's hard to get the snags fixed. And you need to keep chasing customer "care".They always hide behind NHBC, so they don't fix the issue.Site manager won't care about residents.
Hi Eric, we were really sorry to read your review, we do work to the standards set by the NHBC and any issue that requires remedial work, reported within your 2 year developer warranty period, will be fixed by us as soon as possible.
5/5
TrustpilotI’d like to thank the sales team at…
I’d like to thank the sales team at Anwyl Homes Holmes Chapel. Alex Helen and Tom have been an absolute pleasure to deal with from start to finish. I would recommend Anwyl to anyone. The house is beautiful and exactly as described at point of sale. The team have been so helpful and honest. Their Completion date estimate was spot on to the day. Baring in mind how hard it is to get good skilled trades these days, we are extremely impressed. Great job guys! Bravo!!
Hi Jol, thank you for leaving this review about your home and our team at our Victoria Mills development. It's great to hear we have got it right and provided you with a great home and purchasing experience. We wish you many years of happiness in your new Anwyl Home!
5/5
TrustpilotAnwyl homes - The Oaks.
Our experience of purchasing a new build was smooth and very straightforward. From placing deposits down from step 1 all the way through till build completion and receiving the keys. Carol in the office kept me regularly updated step by step on the build process and was a great help when selecting the interior specifcation for the kitchen and bathroom. The build quality is excellent and the site teams 4 week check after completion shows their commitment to quality assurance. The Anwyl staff were all helpful and communicated to me throughout, as was the support with the solicitors. This made the whole process seemingless throughout. I highly recommend the Anwyl team and especially the staff at the Oaks office!
Hi Brett, thank you for taking the time to leave this review. Our sales team work hard to make, what can be a daunting experience, as easy as possible for our new homeowners, so it's lovely to read how Carol got it right! Thanks again.
5/5
TrustpilotWould recommend!
Very friendly, efficient and high-quality work
5/5
TrustpilotPrompt, polite and extremely helpful.
Paul Higham was prompt, polite and extremely helpful. He completed all tasks in a professional manner to a high standard. We are very satisfied with his work.
Hi Bill & Elaine, thank you for your review about one of our Customer Service Technicians, Paul, it's great for him to receive the feedback, thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Llay.
