Anwyl Homes Llay reviews

★★★★★ 1/5

Trustpilot

Don’t go near them with a barge pole.

Don’t go near them with a barge pole. Today there is open house at Priory Gardens, Burscough, they have refitted the sales office vet a better selling experience, but once they have your money , your on your own, customer relations are disgusting, treat you with contempt, lies and aggression, they won’t fix your snags, flooding gardens, I thought it was just me but find out lots here on Priory Gardens treated the same, it’s been a nightmare dealing with them and I’m sure they want you to get fed up and sort everything yourself. Anwyl are scumbags, please don’t be taken in by them as I was, their work is shocking. I would really give them no stars. Moved in in August 22, still got my whole list of snags they say have been done, it would be comical if it wasn’t so serious.SandraPriory Gardens

Sandra · 14 May 2023

★★★★★ 5/5

Trustpilot

Another brilliant job completed by Lee…

Another brilliant job completed by Lee Ashworth. Lee has fixed a few snags around my house and has always been professional, informative and polite. I had an issue with my flooring causing it to dip and Lee knew the problem before even lifting the carpet up so his judgement was spot on from the get go. Lee has fixed it perfectly and left it very tidy. Thanks again Lee you’re a star.

Amy · 7 December 2023

★★★★★ 5/5

Trustpilot

Lee Ashworth was on time

Lee Ashworth was on time, sorted my kitchen cupboards out quickly and even give me some tips about the holes in my fence. Friendly and helpful service.

Vicky · 21 September 2023

★★★★★ 5/5

Trustpilot

Purchased a house on the Fairways…

Purchased a house on the Fairways estate in Handforth, really well built and site team were helpful with any minor issues throughout the 4 week moving in period. Shout out Site Manager, Gaz, who always checked in regularly to ensure everything was sorted, would recommend for anyone looking to purchase an Anywl home.

Tim · 16 October 2024

★★★★★ 5/5

Trustpilot

Turned up on time

Turned up on time, fully explained what work would be taking place and what it entailed. Once work had been completed, everywhere left clean and tidy. Technicians were Josh Hough and Lee Ashworth 👍🏻

Dean · 28 February 2023

★★★★★ 1/5

Trustpilot

Do not buy a home at Priory Gardens

*See latest edit April 2023*Do not buy a home at Priory Gardens. The roofs are not fitted in line with NHBC standards as many tiles are not nailed down. They are aware and are trying to rectify by sending the original roofer with a glue gun, which is not acceptable practice on a brand new home. We have lost 30 tiles from 10 houses in the last few days. Anwyl blame storm damage but the Redrow estate over the road has had no issues at all. We are all terrified to leave our homes when it's windy and have had two near misses with falling tiles. Head Office don't care, they just want to bury this. If you are visiting the site office, take a drive down to Yew Tree Way and look at the state of our roofs.***EDIT*** all you need to know about Anwyl is here. Their reply says glue is acceptable for attaching tiles. THIS IS A LIEThey say they are investigating this issue at our site. They did this only when we as a group of 10 households got legal and technical advice and threatened legal action. Their independent inspection showed that everything we said was true and they very reluctantly had to remove every tile from every one of our ten roofs and re-do them. They will no doubt dress this up as them being responsible builders, but please don't be fooled. They will only spend money on rectifying major problems if you force them to do it. Many of the houses at Priory Gardens have gardens that are inches deep in standing water that they are refusing to rectify, claiming if it is more than 3m from the house they don't have to sort it out, citing NHBC regulations. Regardless of these regulations, would you want a garden that your children couldn't play in from Sept till May? They are waiting for us to force them and hope we will give up as some have already done and paid thousands to sort the issue out themselves.

Julie · 28 April 2023

★★★★★ 5/5

Trustpilot

Peter Giddons was amazing today

Peter Giddons was amazing today; so polite and helpful with great tips for the upkeep of your home!

Ro · 3 April 2024

★★★★★ 1/5

Trustpilot

Avoid - they wander into your property with no permission

I've been refraining from writing a review in the hope any outstanding issues we have can be resolved amicably. However, Anwyl are not capable of basic courtesy.We've been waiting on and chasing snags to be fixed for months. These requests are ignored unless you make a formal complaint, and even then outstanding issues remain. We've been available whenever requested for tradespersons to visit, yet for the first time I notified Anwyl in writing that this week we are unavailable over a month ago. It's been discussed multiple times since, there's no way Anwyl can deny they are aware of this. Despite this, my house-sitter has informed me yesterday people knocked requesting access, and today someone attended with a ladder and started work externally, not even ringing the doorbell. This experience and level of courtesy from Anwyl is similar to all other interactions that I've had with Anwyl since completion (which I will write separate reviews for). Don't expect courtesy or professionalism from this developer.I understand a member of the Anwyl family responds to these reviews. I would be very keen to speak with you and detail our experience. I would be ashamed to have my name associated with such a company.

Victoria · 27 April 2023

★★★★★ 1/5

Trustpilot

Poor customer service

Everything went downhill from exchange of contracts. Customer care never reply to emails. Still waiting for snags to be fixed. Plastering and painting is of an extremely poor quality. Shower is leaking. Electrical switchboard was incorrectly labelled up. There doesn't appear to be any accountability for them.

Wozbekk · 10 June 2021

★★★★★ 5/5

Trustpilot

Snag list done !

New home and of course comes additional work, in out case creaky and noisy flooring upstairs. Anwyl have been consistent in making appointments and follow ups and sending two great technicians Lee and Chris, they are friendly and understand your frustrations they take the time to discuss what they need to do and what to expect. We no longer have the noise from our flooring and it’s been so straight forward and that’s because of the service we have received on the phone and from Lee and Chris 👍🏻thanks guys Steve Hollowell

Jane · 26 April 2023

★★★★★ 1/5

Trustpilot

Cowboy Builders!

Where do I start! We've lived in the property four months and we're still in the snagging process! It took eight weeks to get our snagging meeting which we had to chase and ask for and even then Isaac didn't turn up, only showing up when we went to the sales office 4 hours later. When we had our snag meeting I gave him multiple pages of snags which I suspect were thrown in the bin because they clearly haven't been looked at. He only wanted to discuss the 'big problems'. Throughout he was very dismissive claiming the houses are 'built by humans'. We flagged issues like uneven walls and ceilings which he said were normal. Painting issues were blamed on the reflection of the spindles, we had a waste pipe not connected and he blamed this on us for not sorting! At the end of the meeting we were asked to give a 5 star review even though no work had been carried out! We've had a painter sent round who to be honest has just painted in patches so we now have patchy walls, he even said it would make more sense to paint the whole house but he'd been told to get in and out as quickly as possible and to top it off when he left today he has left paint droppings and dust all over our furniture and carpets. We've got tile edging in the bathrooms which is uneven and not flush leaving dangerously sharp edges.We had an outside light that didn't have a switch so was constantly on for over 5 weeks...Anwyl don't give compensation so be prepared to pay for their mistakes.Our thermostats were connected incorrectly and 3 months in our heating stopped working downstairs completely...this took 2 weeks to be fixed.We didn't get our turf and shed until 3 months in, we were missing barge boards under the fences and then when they put them in they used stones around the border...Well half the border because the other half has slate pieces instead.We have water streaks down the rendering which has been there since before we moved in and is clearly caused by sills that are too short, the property opposite which is also an Evesham doesn't have this issue because the sills are longer. They've tried cleaning it but it looks the same. Customer care claim that nothing can be done which is no surprise because every encounter so far with them has been pitiful. We've had dead plants/twigs at the front of our property since day one whilst the property opposite has got lovely blooming flowers and plants! We get told someone is coming round on a certain day and they don't turn up...only to arrive on a day where you are not prepared. We've had our drive blocked on multiple occasions by workmen without any notice.It feels like we've been neglected and forgotten about whilst our neighbours look to be getting the 5 star treatment! I would hope we're not being treated differently because we're a same sex couple. Would I recommend buying a property with Anwyl Homes...no! Family builders they are not just your run of the mill cowboy builders with no aftercare!Regards,Plot 97, Victoria Mills

Ryan · 26 April 2023

★★★★★ 5/5

Trustpilot

Josh Hough was very professional

Josh Hough was very professional. He arrived on time and took into consideration that we had to leave for the airport early

MRS · 3 January 2024

★★★★★ 5/5

Trustpilot

Josh was fantastic

Josh was fantastic, got the job done and it looks great , thank you!

Neil · 7 June 2024

★★★★★ 5/5

Trustpilot

Paul - great representative of Anwyl homes

Paul , one of the technicians is a lovely bloke. Treated our house with respect and made sure he had his shoe covers on. Did a really neat repair, cleaned up all the mess, you wouldn't even know he had been. Worked well with the plumber and returned early to finish off so we could make an appointment we had in the afternoon. Great work Paul and thanks for your efforts.

Ivan · 1 December 2023

★★★★★ 5/5

Trustpilot

Trustworthy firm indeed.

Anwyl is definitely a trustworthy firm. I am really happy about my purchasing. The team has really been great to work with. Special thanks to Helen, who has always been caring, patient and very responsive. Also appreciate Tom always being efficient. Strongly remember company!

Tong · 29 October 2021

★★★★★ 1/5

Trustpilot

Disgusting attitude from sales team at…

Disgusting attitude from sales team at maes y rhedyn, unhelpful, rude, patronising, rolling eyes when asking for help. The most atrocious sales team. This is just the start. We are in the process of purchasing and it has been a joke from the start with miscommunication and bad attitude. We were pushed to get paperwork done but now can’t be guaranteed that this will work with timescales which means we lose £10000 in redemption fees.. I just want to pull out but can’t. These are the people that are supposed to make the process enjoyable and I don’t want to deal with them.

Alison · 27 March 2023

★★★★★ 5/5

Trustpilot

Priory Gardens Anwyl Homes +A+ review

Just want to say thanks to Richard & Paul carrying out work on our new home. Very professional throughout, clear instruction on the work they were doing. A credit to Anwyl Homes. Many thanks

Andy · 19 January 2023

★★★★★ 5/5

Trustpilot

Bought from the Burscough development…

Bought from the Burscough development from Steph and Sam they have been amazing throughout and still are also Nathan Assistant site Manager has been brilliant nothing is ever too much trouble. Loving our beautiful home Thank you Nicky

Nicky · 20 August 2022

★★★★★ 5/5

Trustpilot

Happy customer :)

We have had a good experience with Anwyl Homes - MaesYRhedyn Llay.Stephen has been very helpful with all our queries and all the process has been done smoothly.We are looking forward to moving into our first home very soon :)

Meghana · 20 May 2022

★★★★★ 5/5

Trustpilot

Bath Sealant repair

We have owned the Hartford since June 2023 at Crossfields, Catterall. The bath had settled slightly bringing the sealant away from the bath. Spoke to Anwyl who had a technician there the same day, brilliant service. The Technician turned up early (Josh Hough) very friendly, put on shoe covers to protect the carpets, worked efficiently and took great care to repair properly. Thankyou

Renvarg · 9 May 2024

★★★★★ 5/5

Trustpilot

Peter Giddins came to my property to…

Peter Giddins came to my property to rectify some outstanding issues. He was extremely thorough and efficient. Carried out work with attention to detail. The first person from Anwyl homes I feel confident to carry work out on my property, as I have had bad experiences with majority of Anwyl home workers. Much more positive experience hence deserves to be recognised through good reviews.

Rachel · 15 April 2024

★★★★★ 5/5

Trustpilot

Fantastic Customer Service!

We decided on the Winnington Place with Anwyl Homes in Jan 2022. From the time of reservation of the plot till the time of moving in during July 2022, our journey has been fantastic, thanks to the efforts of Kelly and Marie from Customer Service at Winnington Place. Both Kelly and Marie helped us settle down with all formalities, all the way through the process, by going into each and every detail of the property, arranging viewing of the show home innumerable times, sorting out the solicitors and mortgage lenders and keeping us updated on key milestones right through our journey until we moved in July 2022. Kelly and Marie also helped us with discounted service providers with many add-ons we did to the house, before we moved in. The moving in process itself was very smooth and comfortable. After we moved in, Keith Best and Phil Jump, the Site Managers, helped us with everything, from clearing all the snags on the snag list to attending to my adhoc calls for help. In fact, there were very minor snags found when we moved in and we are very happy with the property we have bought with Anwyl. I just cannot praise enough, the hard work and dedication that Keith and Phil have put in and are continuing to doing so in keeping the Customers at the Winnington Place Estate happy.Overall, I would say we have made the best decision in buying the property with Anwyl at Winnington Place and our journey right from the start would not have been successful without the tiring efforts of Kelly, Marie, Keith and Phil as above. Anwyl Developers have been great in terms of their House Build Quality, Customer Service and Reliability.

Sivakumar · 14 March 2023

★★★★★ 3/5

Trustpilot

Lee Reynolds came to rectify some of…

Lee Reynolds came to rectify some of our snags. This was mainly paint work. He was excellent and arrived on time and worked through his list.I cannot rate Anwyl higher because they refused to acknowledge the rest of the poor paintwork. In addition, the touch up work was goid, however when an entire wall has been sanded and filled due to poor plastering you would expect the whole wall to be rollered, not as what occurred, the use of a mini roller to cover the bare minimum. It is obvious therefore where the work has been touched up rather than a uniform coverage.

Hannah · 10 March 2023

★★★★★ 5/5

Trustpilot

Excellent quality. Thanks Josh.

Josh was at the house quite early and cracked straight on with all the jobs. Friendly and work was to an excellent standard. Very pleased 👍🏻

Jane · 30 August 2023