Anwyl Homes Llay reviews

★★★★★ 5/5

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Richard Nelson - Doors Fixing

Richard help me to fixed all my room doors. He is so kind, professional and helpful.Although the door at utility room still needs to be replaced, but I believe Richard and Sophie will closely follow up the order and have it fixed for me very soon.Hope Richard will be deployed to install the new utility door. I hope Anwyl Headquarters will take note to my above compliments.

Roy · 6 February 2024

★★★★★ 5/5

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The customer service technician Chris…

The customer service technician Chris Appleton was very professional and personally friendly

M · 21 June 2024

★★★★★ 5/5

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Re-Plastering Hall

Chris Appleton came to re plaster and paint our hallway, he was on time, worked hard and did a great job, Chris was a pleasure to deal with.

Michael · 27 June 2023

★★★★★ 5/5

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Anwyl are great - Ian is even better!

The process of buying our first home was so smooth with Anwyl. We felt supported and well-informed throughout the process. A big shout out must go to the site manager at Cross Fields, Ian, who has been an absolute diamond from our first viewing through to the outstanding aftercare support. Thank you!

Philip · 30 October 2024

★★★★★ 5/5

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Chris Appleton

Chris was polite and friendly! Job done very well.

Brooke · 8 August 2024

★★★★★ 5/5

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Josh was fantastic helping us out with…

Josh was fantastic helping us out with a blocked drain got the right people here very quickly and overseen the plumbers on site. A very helpful polite and friendly man. Thanks Josh

Shirley · 17 February 2023

★★★★★ 5/5

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Victoria Mills, Holmes Chapel

Whenever we have mentioned that there is an issue or something needs fixing, Isaac has been on it straight away. He always has a cheery smile and is very amenable.

Peter · 22 April 2023

★★★★★ 1/5

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Incomplete Estate years on.

We have been in Edenhurst Grange 2 years now they left the site a year ago and they have still not completed the landscaping and shared areas to the plans they provided to residents and the council. Honestly keep saying such a shame when they have great attributes but refuse to complete work they started.

Ary · 9 September 2024

★★★★★ 5/5

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Chris - Crossfields 19/04/24

Chris was very punctual, polite and courteous, he was friendly and helpful, thank you Chris.

Linda · 19 April 2024

★★★★★ 5/5

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Peter Giddins - Customer Service Technician

Peter Giddins has been to correct our bathroom tiles and other work in our En Suite. He has been great and has left everything very neat and also kept everything clean and tidy!

Nathan · 9 December 2024

★★★★★ 5/5

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Very helpfull technician

Richard Nelson was a very helpfull technician. He explained what was needed and left the area clean and tidy. Would recommend.

Mr · 12 December 2023

★★★★★ 5/5

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Very helpfull technician

Richard Nelson was a very helpfull technician. He explained what was needed and left the area clean and tidy. Would recommend.

Will · 12 December 2023

★★★★★ 5/5

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Paul and Josh

Yesterday we had a visit from Paul and Josh and they sorted out a squeaking bedroom floor. Fantastic. Two smashing lads who worked very hard to get the job done. We can't thank them enough for being pleasant and hard working, a real asset to Anwyl Homes.Sally and Andy Clay

Andy · 22 November 2024

★★★★★ 1/5

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Stevie wonder could do a better job! - cowboys!

OVER 3000 SNAGS - no idea how it passed NHBC inspection probably paid them off! Already told friends from the area not to bother - some had even got to the point of exchanging contracts and pulled out after seeing our house… worst housing developer on the market. Rude customer service team who take weeks to respond to any emails and when they do it’s always with a question and then you’re back in at the end of the queue for a response ‘director of customer care’ also doesn’t reply to any emails. Constantly let down with false promises! The house we bought is beyond a joke, Stevie Wonder would’ve done a better job! We spent 3 months correcting snags ourselves after the cowboys kept returning to fix one problem and create 10 more! DO NOT BUY AN ANWYL THOUGHTLESS HOME! (Had to repost as you can’t put any of the employees names - but it’s fine on a positive review.. double standards as always)

Hannah · 6 February 2023

★★★★★ 1/5

Trustpilot

Save Yourself The Headache - Buy Elsewhere.

We moved in to the Victoria Mills site in Holmes Chapel in June 2022. Our experience with the company up to our completion date was relatively positive, with a few issues here and there. However, as soon as we got the keys it became apparent that they wanted nothing to do with us.The company has no customer service standards and there is clearly a breakdown in communication between Anwyl employees. The standard of the finish in the homes is atrocious and clearly the house had gone through no snagging process before we got the keys. On the day we completed the house hadn't even been cleaned, dirty windows, marks all over the walls etc. Our house had hundreds of issues when we moved in and the majority have been a battle to get the company to take any responsibility for.We expected issues with buying a new build but we weren't ready for the amount of push back and hostility that we would receive when raising the snags. Anwyl need to take a serious look at how their employees deal with customers. The company only accepts formal complaints by post, which tells you all you need to know about how much they value customer feedback when they are actively making it more difficult to give.*EDIT* We won't be ringing the phone number that Anwyl suggested in the reply below as this is the number for Customer Care, the area of the company that we have had the most issues dealing with. They are rude and unhelpful and as ever, will not help us with our issues.

Josslyn · 5 February 2023

★★★★★ 2/5

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I got my new house of Anwel

I got my new house of Anwel. Sale s promise everything you can not do out till you have sent money.The final finished is very poor standard in decorating window are cracked sills no support under front door bends garden not done gaps under fence not been cleaned blobs of cement everywhere in kitchen and and hallway silicone is very poor not constant.Windows missing but of side s and bodged silicon trying hide mistakes. The garage joint s on skirting is shocking standards a 12 year kid could done better patio’s doors expanding foam and plastic gaps fillers not cleaned outside I could go on all day for £400k disappointed be beyond believe

Mr · 4 February 2023

★★★★★ 5/5

Trustpilot

Customer Service

Lee came today to complete some of our snagging issues that were outstanding after moving into our new home a few months ago. He was extremely friendly, and went above and beyond to help us. He also left everything so clean and tidy after completing the jobs. One of the reasons we bought an anwyl home was because it felt like a family company that really cares about their customers. We have felt that the after sales customer care has been lacking with long delays in getting work complete and getting fairly standard responses simply quoting NHBC guidance. Lee attending really felt like the personal touch that has been lacking.

Sarah · 18 December 2024

★★★★★ 5/5

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Exceptional Service!!!

Lee Ashworth has visited my property today to re-fit the bath panel after work has been done underneath with the taps. I cannot rate his service higher. The efficiency was fantastic and my bathroom now looks perfect again! Lee even went above and beyond by correcting an issue (I myself had not noticed as it had been the case since completion) with the front door lock along with replacing the security chain that was snapped. As a woman living alone especially, I cannot put into words how beyond great full I am for the extra level of care from Lee. “Thank you” honestly doesn’t seem enough!

Becca · 1 February 2023

★★★★★ 5/5

Trustpilot

Lee Ashworth - Excellent Customer Service Technician

Lee Ashworth came out to assess our back door which has been an issue for some time, he advised that I needed a new one and ordered it there and then. As he was leaving the front door he said he noticed the lock wasn’t working and that it needed sealant to which he proceeded to take time out of his busy day to fix the front door which turned out to be a bigger job than he expected. For me this was customer service at its very best and I really appreciate Lee taking the time to notice other areas that needed attention! Excellent Technician who put the customer first.

Zara · 1 February 2023

★★★★★ 1/5

Trustpilot

Horrendous customer service and home is unfinished

Bought our house 6 weeks ago.The standard of finish is poor throughout, appliances are not as stated on the specification when we bought the house. Cracked window frames, garage not finished. Exterior painting not done, radiators leaking. Cracks in tiles, bathroom sealant loose. The list of issues is endless. No timescales as to when we can expect things to be completed. Now being told my garden will not be completed until the scaffolding In the rear property comes down - again no indication when this will be and I have 2 young children, both with disabilities that will have nowhere to play come spring… Emails are ignored and when you question things the responses are appalling. Both me and my husband have taken time off to wait in for trade to come and they haven’t arrived - no apologies from site just simply told “we can’t drag them there”.The whole experience has been completely stressful from moving in to now and already we’re exhausted trying to sort things out. This should have been a time to celebrate and it’s been anything but. Communication is abysmal. It shouldn’t be this hard to have your home finished to the quality that was promised.I mean there is felt hanging off my porch still!… So many other properties on our site with ongoing problems too. Wish I’d researched better before buying. I really hope that this can be turned around. Would love to leave a better review in future, but right now I feel so deflated with this whole situation.

Kirsty · 30 January 2023

★★★★★ 5/5

Trustpilot

The Fairways Handforth

Very pleased with our purchase from Anwyl. All in all, they have been professional, considerate and attentive. We're really pleased with the finish of our home, and how responsive they have been with a few minor issues when we've had them. I really commend the sales team for seeking out the ideal property for us and understanding our needs, and the aftercare team, always approachable and friendly. A big thanks to the whole team (past and present) in Handforth!

Customer · 28 February 2023

★★★★★ 5/5

Trustpilot

Very happy homeowners

We’ve been in our new home a few months on The Fairways now and are delighted with it. Few minor snags have now all been resolved and we are very happy and settled in our brand new home. Great experience from start to finish, Helen and Sarah in Sales to Gaz and Phil in Build and all the subcontractors and finishing trades we’ve come across since. Really happy and highly recommend.

PSD · 12 October 2023

★★★★★ 5/5

Trustpilot

Chris was very professional and polite

Chris was very professional and polite, and did a fabulous job of our cracked staircase. Also tidy up another job that needed doing.Chris is a credit to your company, and deserves a bonus.

Julie · 16 December 2022

★★★★★ 4/5

Trustpilot

Good work from Rich and Lee to fix the floorboards

Great work from Rich and Lee to fix the squeaky floorboards in our main bedroom, hallway, stairs and second bedroom over multiple appointments. The only issue is getting them booked in with the customer care as the wait time is multiple months and even though it was ongoing this was not prioritised. From start to finish the job took 5 months as they had to come back four times but we couldn’t get all appointments over a few months.

Emily · 15 February 2023