Trusted Agent profile · Llay
★★★★★
1,079 reviews across 2 platforms
off Straight Mile Road, Llay, LL12 0NY
Anwyl Homes's office in Llay, at off Straight Mile Road, is rated 4.6 out of 5 across 1,079 reviews on two platforms, including 5 Google reviews rated 4.2.
Every review we hold for the Llay office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding Service
The site team at Chester have been amazing. We’re very happy with our new home and especially thankful to Matt for resolving all the items we raised. Overall, we’re extremely pleased with the service and our new home.
5/5
TrustpilotCross Fields, Catterall.
The whole experience of purchasing our Anwyl property has been smooth & trouble-free. From our first meeting with Debbie in the sales office, the site visits with Ian during the build and the post-completion interaction with Debbie, Ian, Pete and the trades on site, nothing has been too much trouble to ensure we were happy with the choices we made and satisfied with the house both before and after we moved in. The quality of the build is top-notch with no snagging issues of any note. A very nice home thanks to the level of attention to detail from Ian, Pete and the site team. Very happy to recommend Anwyl Homes to anyone looking to purchase a new home.
Hi, thank you for this review of our Cross Fields development. It's great to hear how happy you are with our team and also the quality of your new home, thanks again.
5/5
TrustpilotWell what a very nice man
Well what a very nice man , mr Lee Reynolds came and put on a new door, a real professional, Anwyl should use him as a teacher to others. Thank you Lee.
Thank you!
5/5
TrustpilotAnwyl - The Oaks - we love our new home
Our experience with Anwyl was truly great. We had a lovely sales person at the Oaks sales center - Carol who made the whole process hassle free. We were updated regularly on the house progress and the completion date was early. When it was move in day, Linda (another amazing Anwyl staff) showed us the house and gave us all the info we needed. After we have moved in Ian (the site manager) answered all of our questions and made sure our requests were actioned and completed as soon as possible. The whole team was/is great including the builders who always wave at my litlle one in their big diggers. Thank you Anwyl team, we love our new home.Ana M.
Hi, thank you for your review about our Oaks development, all our team work hard to make the moving process as easy as possible so it's great to read when they are getting it right. We wish you many more years of happiness in your New Anwyl Home.
5/5
TrustpilotPaul Higham was excellent
Paul Higham was excellent. Not only he fixed the minor problem we had with our ensuite but he went the extra mile to fix a few other bits that were not yet "approved" to be fixed.
Hi Pedro, thanks for your review about Paul, one of our Customer Service Technicians. All our team work hard for our customers so it's great to hear when they are getting it right! Thanks again.
5/5
TrustpilotAnwyl Homes on Elmy Fields
Anwyl Homes on Elmy Fields. The sale staff were great with us and kept us updated all the way. Some small snagging on our new home that was rapidly dealt with by assistant site manager Sam.
1/5
TrustpilotIf I could rate 0 stars I would
Review of Winnington Place. If I could rate 0 stars I would. The sales pitch was great and we were so happy to move into our first home and that’s where it went downhill. We were handed over the keys to a dirty house that hadn’t been cleaned and plasterwork that looks like a 5 year old did it. A driveway that wasn’t done and a garden that’s sloped and floods. We had a snag report done that highlighted hundreds of defects and many items have been ignored and not completed. Initially the assistant site manager was useless but we got passed onto someone else who was helpful at first and we had hope that our house would be sorted. But 3 weeks in we were told they can’t spend anymore time on our house despite it not being finished and passed us to customer care. 7 months down the line we are still waiting for snags to be rectified. We thought being passed to customer care would be helpful as the clue is in the name, ‘care’ however this is not the case. Customer care is useless, they won’t do some of the snags and any they will rectify is months wait to get done.When they do come, they get paint and plaster all over our brand new floors and carpets. Our brand new bedroom cupboard has been destroyed by tradesmen and our belongings are covered in paint. The carpet was professionally cleaned by them after the mess left behind but we still have paint on our brand new laminate floors. On top of this we have floors that aren’t level in most rooms but apparently it would be too expensive for anwyl to fix so we just have to deal with it! They walk into your property without permission or turn up unannounced and just expect you to be home. Beyond a joke. Thoughtful homes they are not. What should have been an exciting time has been stressful and upsetting. The constant emails, chasing etc. it’s draining. They hope people will give in and just leave it but I will not be leaving my dream home in the state they have left it. If you want rubbish plasterwork, missing hinges, uneven floors, holes around your plugs, missing paint work, velux windows that look a state, missing grout and more, then anwyl is perfect. If not then don’t bother.
Hi Anna, we were really sorry to read this review, we don't want any of our homeowners to feel like this. We work to the NHBC standards when we build our homes, however, we do acknowledge that fixing some things in your home can take longer than we would all like and for this we do apologise, we are always working as quickly as we can. We can reassure you that we will keep working with you until all required remedial work is complete. Please don't hesitate to get in touch if you do need any support, either via the customer service webform on our website or by calling 03300 244955.
5/5
TrustpilotDebbie at Stone Bridge Development
Debbie was Efficient , energetic , professional worked within the companies values to help us with the experience and the final decision to purchase a new house / home .
Hi Richard, thank you for leaving this review about our Homes Adviser at our Stonebridge Fold development, it's great to see how much she helped you.
5/5
Trustpilot5 stars
Josh was on time, professional, friendly, helpful and did a great job on the listed snags.
Thanks Emma
5/5
TrustpilotThe Oaks at Rossbank
As everyone else we were really anxious about new builds we didn't know what to expect as there are many different stories with new builds in UK , from the first day till we moved in the process was straightforward and easy , few months of delay but that was expected so nothing wrong with that. We hired a snagging company and at the end the guy told us that the house is in top 5 % of what he is inspected with few minor snags which in few days were sorted , we are 6 months in our house and we love it . I can't speak for other sites but at The Oaks we are lucky to have the best site manager around Ian Palmer , he and his crew always ready whenever you need help 🙏 even if he is not supposed to do it he will find a way to help you , thanks for your help Ian I will see you around and you are always welcome to pop in for a coffee ☕.
Hi Filip, thank you for your review of our Oaks development, it was great to read how happy you are in your new Anwyl Home. Ian will certainly pop in for that coffee!! Thank you.
5/5
TrustpilotLee was very professional and…
Lee was very professional and efficient, he done a great job changing our front door and took his time. He was friendly and approachable and would highly recommend for future works needed thanks Lee
Hi Jess, thank you for this great feedback about Lee, one of our Customer Service team.
5/5
TrustpilotProfessional and friendly service
Paul was extremely polite, friendly and professional and resolved issues without delay.
Hi Julie, thank you for this review about the team at our Victoria Mills development, it is appreciated.
5/5
TrustpilotThanks to Paul Higham
Thanks to Paul Higham and Michele for the the work done at our home on Tuesday. Door locking issues resolved and sealant applied to a replaced wc pan. A gentleman and great ambassador for Anwyl Homes.
Hi David, thank you for your review about our Customer Service team members, Paul & Michele, it's great to hear when our team are getting things right for our homeowners, thank you!
5/5
TrustpilotAnwyl Homes - Victoria Mills, Holmes Chapel
Fantastic and friendly service from Lauren, Gillian and Isaac at Anwyl Homes, Victoria Mills - Holmes Chapel. The whole buying process felt relatively easy and stress free. We love our house and the area. They've solved most issues quickly and extended our snag period substantially (as my partner and I had a baby during the process) which allowed us time to settle into new routines without having to worry about work being done. We're now looking forward to our first Christmas as parents in our new home.Thank you!
Hi Oliver, thank you for taking the time to leave this review about our Victoria Mills development. With best wishes for the Festive Season in your New Anwyl Home.
5/5
TrustpilotShower beading
Paul was polite, courteous and got the job done quickly to a high standard
Thanks Andy
5/5
TrustpilotSuperb workmanship a eye for detail
Lee has been a couple of times and is great. His work is brilliant and he takes care to look after the work he’s doing as well as removing shoes etc.
Thanks James!
5/5
TrustpilotChris from the customer care team was…
Chris from the customer care team was fantastic. Friendly, helpful and takes pride in the work he is doing. He even noticed that out bathroom door was sticking and had it good as new in no time. Very happy with the work he has carried out today. Thank you, Chris - hopefully we’ll see you again!**Thanks for the reply Anwyl homes but we will definitely be seeing him or another customer care operative again as the house you built for us is shocking! In fact, shame you can’t get more Chris’ and Paul’s to build quality houses before handover…**
Hi Rachel, thank you for this review about one of our Customer Service team, Chris. We hope you don't need to see him again but if you do, he'll be happy to help I'm sure!
1/5
TrustpilotAppalling customer services
Sales team great Site team greatCustomer service team appalling On going issue with garden for three months their response wait till next spring Leak to the ceiling in fairness plumber came after I rectified the problem or we’d have no ceiling still waiting three weeks later for a response to who is redecorating the water stained kitchen TOTALLY INCOMPETENT!!!!
Hi Daz, thank you for your review about our Cross Fields development and great to read how quickly our team sorted the kitchen for you. Thanks again!
5/5
TrustpilotWe recently brought a house on the…
We recently brought a house on the Victoria Mills Anwyl development and absolutely love it!I can’t praise Gyllian and Andy highly enough, They made the whole process effortless and easy. Gyllian (sales) was very helpful and informative throughout and Andy (site Manager) sorted any issue we have with the house quickly and to a very high standard. The Whole team have been amazing and we are really pleased with our new home.
Hi Amy, thank you for leaving this review about our Victoria Mills development, specifically Gyllian and Andy. it was great to read how happy you are with your new home, thanks again.
5/5
TrustpilotLauren was so lovely and really helpful.
1/5
TrustpilotReally unhelpful and really difficult
We bought our house from anwyl over a year ago, we were delayed again and again and messed about for 3 months after our initial completion date for various different reasons and moved in with 150 snags. We have had nothing but issues from anwyl, from the customer service team sending us a link to the wrong garden flags when we were extending our patio (resulting in a £50 fee to return them that anwyl refused to compensate us for) to all our snags being marked completed even though there was still over 80 left to be resolved. Over a year on and we’re still waiting for multiple snags to be completed. It takes customer service over two weeks to reply to any emails and the response is generally a complete refusal to do anything helpful what so ever. You have to write a letter to make a formal complaint which is then replied to with a condescending and once again completely unhelpful reply via email from customer service (after a few weeks). Doors for integrated kitchen appliances were supplied with no holes drilled in, I asked if someone from site could pop in and drill the holes in the doors in order for us to fit them and the email reply was “we are unable to assist you with this, we are too busy and even if we weren’t, that’s not under warranty”. Considering the amount of money spent on the house we bought from them you’d have thought they might be slightly more accommodating to simple requests like that however it seems after you complete on the house and have your 4 weeks call they completely wash their hands of you and couldn’t care less if you have any issues. When they sell you the house they make out like you can raise any issues with customer service and you’ll always be treated as a customer however in our experience we have been treated as an inconvenience whenever we have tried to contact customer service about anything subsequent to our completion. This is not a reflection on the trades people working on the site as they have been nothing but helpful, friendly and gone out of their way to assist us when we have asked. This is specifically problems with anwyl’s processes and policies and the way you are treated post completion. Personally the frustrations regarding trying to get any help whatsoever has really soured the experience of buying our home. Something that should have been exciting and fun ended up being frustrating, difficult, inconvenient, stressful and upsetting
Hi Anna, we were really sorry to read this review, the Customer Service team respond to non-emergencies within 5 working days. There can be times where this takes longer due to unexpected absence or extreme weather but we will always reply as quickly as we can. Whenever we advise on the patio slabs we always provide the design but also suggest checking the design is correct before placing an order, as we use two different designs on our developments. All kitchens are inspected and accepted by the homeowner on the day of legal completion so, if replacement doors are provided as a goodwill gesture, they do not come pre-drilled we're sorry. If there is anything else that Customer Services can assist with, our team would be happy to help, you can use our webform on our website or call 03300 244955.
5/5
TrustpilotChris was really helpful!
Chris was really helpful. He was efficient and communicative. He explained the issue well and found a resolution that was suitable.
Thanks Tim!
5/5
TrustpilotChris was very efficient and friendly
Chris was very efficient and friendly. He came on time and made sure the job was finished before leaving. His work was finished to an excellent standard
Thank you Jane!
5/5
TrustpilotGreat customer service
Great work carried out by Chris Appleton today on two long outstanding snagging issues on a new build on the Fairways in Handforth. Plastering and repainting hole left in en-suit and repainting front door. Very friendly technician who did a great job and cleaned up afterwards. Such a shame more attention isn’t undertaken at inspections on completion by site as taken 8 months to resolve.
Thanks Sally! Sorry to hear that these issues took so long to get sorted but glad to hear they finally are.
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