Anwyl Homes Llay reviews

★★★★★ 4/5

Trustpilot

A lovely house at Winnington Place!

We recently moved into a property at Winnington Place.Kelly and Marie have been brilliant with the whole process. Especially, they have been very accommodating by arranging meetings to happen in-person as well as on Microsoft Teams, as one of us lived quite far away making it quite difficult to keep coming up for the meetings!Keith and Scott have been very helpful in fixing stuff around the house. Just two things to mention...1. They took quite a while to come to get the stuff fixed (sometimes, not coming on the day they said they would and coming a day/week later). We completely understand that they are quite busy, but we would have appreciated it if they could let us know in advance so that we don't have to wait around all day!2. We were quite startled when the builders walked into our garden without any prior warning. Again, we understand that they need to do work around the property, but we would have appreciated it if they could have warned us in advance.Even without putting the heating on all day long, the house kept warm through sub-zero temperature. We are really loving our house!

EC · 12 December 2023

★★★★★ 5/5

Trustpilot

Repair Work

Peter Giddins recently attended our house to do repair work in our bathroom. Peter was friendly, professional and done a fantastic job.

Michael · 28 June 2024

★★★★★ 5/5

Trustpilot

Excellent service

Josh was prompt on his arrival, professional and very effective in conducting the repair. Very happy.

Russ · 5 October 2024

★★★★★ 5/5

Trustpilot

Richard Nelson

Richard was great, on time. Made sure I was happy with everything, he was more than happy to help.

Tisha · 16 August 2024

★★★★★ 5/5

Trustpilot

Winnington Place, Brilliant home buying experience

Absolutely brilliant experience/customer service from Anwyl. I simply can’t fault them and find it hard to believe some of the negative reviews. From initially buying the property with Kelly and Maria from the sales team, who may I add are an absolute credit to Anwyl homes to moving in and working with the site managers Scott and Keith. Everything ran like clockwork, very few minor snags and I’m writing this review after living in the property for over eight weeks! The snags I did find were very quickly resolved by the friendly and super helpful site managers, who always ask when they see me about the site if everything is ok. After buying a new build in the past with a different developer and having a difficult experience, I was apprehensive, but I needn’t worry. Brilliant team at Winnington Place, houses are still buying built and those looking I can’t recommend enough!

Mike · 30 November 2023

★★★★★ 5/5

Trustpilot

Amazing Team

Paul and Ian, the site managers, are both absolute legends. I have nothing but respect for them and their team. They take so much pride in their work and want it to be right for them as much as they want it to be right for you, they’re super friendly and despite us buying our house through a housing group so they didn’t even need to make an effort - they went the extra mile and made the whole experience great. Truly amazing team!

Jme · 28 November 2023

★★★★★ 5/5

Trustpilot

Great job by Paul and Richard

Paul Higham and Richard are excellent Customer Service Technician. They are professional, friendly and helpful. They did a wonderful job solving the creaking floorboards. The job done efficiently with no mess. Thanks Paul and Richard.

Lois · 16 September 2023

★★★★★ 5/5

Trustpilot

Great Service

2nd time we have had Paul Higham out and for each visit we have had a great service, lovely fella who does a great job. Thanks Paul!

Andrea · 15 March 2024

★★★★★ 5/5

Trustpilot

Another great Anwyl experience thanks to Richard Nelson

Richard Nelson called to help with a bedroom door that was dragging on the carpet. I knew he would be great due to previous experience. He was very helpful and friendly, taking care to help wherever possible. He is an absolute credit to the company who always go the extra mile to do his work to the highest standard and I couldn't be happier with his service.

Nina · 7 August 2024

★★★★★ 5/5

Trustpilot

Top quality homes and customer care

We recently purchased a new Betws model home from Anwyl Homes. The customer service we have received for their sales team has been absolutely phenomenal from day 1. From showing patience with issues we had in our chain to their sales manager Tom helping us lift and move furniture from our old house to our new one, I could not recommend them enough. The build quality of the house is stunning and the attention to detail is obvious. The post purchase care you receive from them is like nothing I’d ever heard of for new build estates. I could not recommend enough buying your new home from Anwyl. Top quality customer care and life long homes! Thank you Anwyl.

Josh · 24 November 2023

★★★★★ 5/5

Trustpilot

Site manager

Site manager, Ian, has gone above and beyond to address the small number of ‘snags’ we have had with our new home. He is approachable and has real visibility on the development; greeting home owners and following up on questions or queries promptly. He clearly has a passion for the work he does and is keen to promote Anwyl as a reputable company. Thankyou Ian!

Sarah · 6 September 2024

★★★★★ 5/5

Trustpilot

Excellent customer service by Peter Giddins

Peter Giddings was excellent, in all the work and the care he puts into it. Going the extra mile with all the jobs.

Maria · 23 May 2024

★★★★★ 5/5

Trustpilot

Richard was amazing

Richard Nelson was amazing, explained everything and adjusted the keeps on the frame. 5 star service, extremely friendly and dealt with my concerns exceptionally.

Consumer · 3 May 2024

★★★★★ 5/5

Trustpilot

Lee Ashworth ,has come to our house on…

Lee Ashworth ,has come to our house on several occasions to do a variety of jobs and everytime he come he dies a brilliant ,perfect ,profesional job he is a credit to the company thank you Lee

Glyn · 10 July 2023

★★★★★ 4/5

Trustpilot

Very responsive on-site team

All in all, I'm very happy with my Victoria Mills home. A fair few snags were identified shortly after moving in in August 2023 but these have largely been addressed, and done so quickly. My customer journey has been up and down (the only reason for not giving 5 stars) but I will say that Isaac and Andy on site have been very responsive and helpful when I've needed them, and very friendly.

Jamie · 11 April 2024

★★★★★ 5/5

Trustpilot

Give Chris a raise

Just here to praise the work of Chris A. The loveliest customer service technician that has to come in a fix the mess handed over to you. His work is top notch, the best out of quite a few trades we've had in to fix snags. He's been to our home a number of times and we are always happy with the finished results. An asset to Anwyl.

G · 11 July 2024

★★★★★ 5/5

Trustpilot

Great experience with Anwyl Homes The Fairways

Our experience purchasing a new home on The Fairways estate in Handforth with Anywl Homes has been excellent. The sales team (Helen, Sarah, Lauren) did a great job walking us through the whole buying process, clearly explaining all the options and diagrams and patiently helped with all our questions. The finished build was precisely as we specified it, everything in place and completed to an extremely high quality. We commissioned a professional snagging report and it showed up very few issues indeed, which we went through with Gaz and Joe. After that Joe provided a superb service helping resolve the main issues of concern and going out of his way to work around our availability. With everything now completed and having been in the home for around 3 months, we couldn't be happier with our choice and the service from Anwyl Homes. Thank you all!

Simon · 10 November 2023

★★★★★ 5/5

Trustpilot

What a guy Josh is

What a guy Josh is! Within a couple of hours of mentioning there was an issue with a kitchen cupboard he turned up to sort it out. He’s charming, skilled and even cleaned up afterwards. Thank you.

Tessa · 3 July 2023

★★★★★ 5/5

Trustpilot

Keith and the team have been fantastic…

Keith and the team have been fantastic during our move into the Winnington development. A credit to Anwyl 👌🏼

Dan · 17 September 2025

★★★★★ 5/5

Trustpilot

Happy Crossfields residents

I can't recommend this company enough. We bought our house late in the build stage so there wasn't alot of time to get organised, but the team at Anwyl ensured the process ran very smoothly. Debbie (sales) was very helpful, kept in contact with us throughout and even went as far as rummaging through old boxes for us to help identify a wallpaper! Ian and Pete on site are always on hand and often check in to make sure everything is working well. Any problems that did arise, mostly minor, we're rectified as soon as practically possible. Altogether we are very happy with our new home.

Marisa · 7 November 2023

★★★★★ 5/5

Trustpilot

Cross Fields, Catterall

Everyone we have had contact with at Cross Fields, from Debbie in the Sales Office from our first enquiry to Ian the Site Manager and Peter the Assistant Site Manager, from the moment we moved in, have been very approachable and always helpful with any queries/problems that we have had. This is our 6th new build property and the Anwyl team probably have been the most 'switched on' and efficient in resolving our very minor snag list. Steve and Anne.

Stephen · 6 November 2023

★★★★★ 5/5

Trustpilot

Victoria Mills Holmes Chapel

On our first visit to Victoria Mills we met Gyllian in sales for an initial chat. She was most helpful and gave us all the information we needed at the time. This continued throughout all our discussions through to completion. Very friendly and professional.Isaac, the Contract Manager, regularly came to check everything was OK and arranged rectification expediently throughout snagging.

Geoff · 10 November 2024

★★★★★ 5/5

Trustpilot

Anwyl Homes Winnington Place

We recently moved into our new home at Winnington Place, Northwich. We paid our deposit in January and were kept fully informed by the on site sales team during the build. Detailed plans were shared with us and good advice was offered all the way through as we selected our options and upgrades.Moving in was straightforward. Being shown around the house prior to "handover" gave us confidence in our investment. The site managers and their technicians are friendly, helpful and quick to respond to snagging issues. Nothing major and dealt with promptly and effectively. This is our fourth new build home , over the years, and Anwyl Homes has been, by far, the best experience. The Winnington Place team are excellent.

Eric · 31 October 2023

★★★★★ 5/5

Trustpilot

Outstanding Service

The site team at Chester have been amazing. We’re very happy with our new home and especially thankful to Matt for resolving all the items we raised. Overall, we’re extremely pleased with the service and our new home.

Jason · 20 May 2026