Anwyl Homes Llay reviews

★★★★★ 5/5

Trustpilot

Isaac and Andy - Victoria Mills

I moved into my new home at Victoria Mills last summer, and am thrilled that both Isaac and Andy (site managers?) are still in touch and as attentive as ever. After the first few months of moving in, any issues have to be reported to the office based Customer Care rather than the site staff. I recently contacted said Customer Care about what now appears to be a malfunctioning drain which had resulted in a foul smells and a blocked toilet, and, having seen the plumber/drain specialist’s van parked outside, both Andy and Isaac called at my house to enquire what the issue was. Both men have always shown to be polite, professional, respectful and go the extra mile in their roles and were so fantastically helpful with the initial snagging when I first moved in. I feel they will support me in getting the underlying issue related to the drain rectified as they also took the time to speak to the plumber in attendance. Andy and Isaac are both fantastic customer facing representatives for Anwyl and I am delighted to have made their acquaintance and wish them success in their careers.

Tessa · 16 February 2024

★★★★★ 5/5

Trustpilot

Thank you to Josh hough

Thank you to Josh hough, nice tidy work fixing the skirting board and shrinkage cracks at my property. Cleaned up after himself and was informative on what work was carried out.

Amy · 6 March 2024

★★★★★ 5/5

Trustpilot

Quality Homes, Fantastic Service

We are delighted with our Anwyl home at Winnington Place. Since the start of our house buying journey with Marie and Kelly in the sales team, we've had clear communication and support, they've both been fantastic. We love our home, it's built and finished to a high quality and our site managers Keith and Scott (and their team) have been on a mission to quickly resolve some of the minor snags across the property - they're a credit to Anwyl. We've been well looked after, and no doubt will be in future.

Andrew · 11 February 2024

★★★★★ 5/5

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Great Employee

Chris Appleton, customer service technician, arrived punctually to stain block and paint the ceiling and wall where the roof had leaked in my bedroom. He was delightful, knowledgeable, tidy and personable. After having to wait a number of weeks to have have this job done, I was thrilled that he went above and beyond, noticing that the wood topping the newel post on my staircase had fallen off (this had happened over the weekend and I hadn’t yet contacted Anwyl about it) and he independently fixed it. Anwyl are lucky to have him.

Tessa · 6 February 2024

★★★★★ 3/5

Trustpilot

After months of wait

Lee came today to check the reason for very cold lounge in our new home at Alexandra gardens. He was very professional and did his job well. He found out the problem which we were reporting for the last 6 months. The problem was in the construction which is making the living room and the room above quite cold and you could feel a draft of cold air coming through. This is in addition to many snags that have not been fixed for the last 7 months. Unfortunately he couldn’t fix it today as he needed the supplies and other logistics.I would love to have him back to fix it so that I don’t have to bear this freezing cold in-spite of paying much more than what I should, for the heating.I give 5 stars to Lee.

Muzamil · 6 February 2024

★★★★★ 5/5

Trustpilot

Outstanding Experience From Start to Finish

We purchased our home from Anwyl Homes in December 2025, and the entire experience has been excellent from start to finish. The whole process was seamless, with no delays whatsoever, which made what is usually a stressful experience feel smooth and well organised.

Adekunle · 14 May 2026

★★★★★ 5/5

Trustpilot

Very grateful for the help and support…

Very grateful for the help and support from Matthew and Shane since we moved into our new build house. They have helped myself and my wife resolve all our post completion snags and now we can make our house our home! Thank you.

Adrian · 14 May 2026

★★★★★ 5/5

Trustpilot

Winnington Place

i recently purchased a new house from Winnington Place and from start to finish it has been the best experience i have had when purchasing a new build property. Kelly and Marie in the sales office we're absolutely brilliant and kept updated every step of the way from start to finish and there customer service is second to none. I have had a couple of minor issues with the house and i mean minor as the standard is the best i've seen but Keith and Scott have been on hand and sorted the issues super quick for me. These individuals are a credit to the company and it's clear to see that customer service is very important to them all and for that i am really grateful 👍

David · 31 January 2024

★★★★★ 5/5

Trustpilot

Exceptional work done by Richard…

Exceptional work done by Richard Nelson. Such a friendly character and very approachable! Just been in to help with bathroom repairs and he was absolutely amazing all day! Really good attention to detail and just so pleasant to speak to. Has a clear passion for his work and is clearly a credit to the company! Outstanding effort we are so happy with the work he has done! Highly recommend!

Jordan · 22 August 2024

★★★★★ 2/5

Trustpilot

Summers Bridge Development - Poor Customer Care

Purchased a property in September 2023 and I can state that the Sales team (Carol) and Site team (Jack) were fantastic with sorting out the snags that had been identified early on (for the most part). The main issue with Anwyl is their after care team - we have had a leaking front door every time we get heavy rain (very frequently in North Wales) since the start of November and they have been terrible at communicating with us. We have a number of other open snags and I've had to send e-mails weekly to chase them up and I will only get a reply after 2-3 weeks (if I get one). One instance included cracked grout in our en-suite shower which took them >8 weeks to resolve and they simply told us to not use that shower until it was fixed. We have draughts in the property which are causing quite substantial heat loss (2-3ºC in less than 2 hours with all windows and vents closed is not something you would expect in a new build) and they have done nothing about it or offered to complete a heat survey to review potential draughts / insulation issues so we are now looking to pay for our own report to be completed so that we can present them with the evidence. Overall, it is the after care team that have let Anwyl down because we love our home and just wish that we could get the problems fixed so that we could enjoy it to its true potential. The reality is that given the number of issues encountered, not least the leaking front door, you would expect some form of recompense by way of financial offer or at the very least prioritisation of work and a sincere apology. This is our home and having to continually report problems that we have encountered is the last thing we want to be doing but at the very least you would expect them to be resolved as quickly as possible.

Josh · 16 January 2024

★★★★★ 5/5

Trustpilot

First class job by a top rate chap.

Lee went the extra mile in his determination to fit and supply an acceptable side door to my house. He adopted a thorough and professional approach resulting in a first class job being done. I cannot praise him highly enough.

David · 29 June 2023

★★★★★ 5/5

Trustpilot

Richard was polite

Richard was polite, friendly and efficient, as he was on previous visits.

Lou · 19 December 2025

★★★★★ 5/5

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We haven’t bought a home yet but we…

We haven’t bought a home yet but we will be doing in the near future.Debbie and Richard at longridge Stonebridge fold have been very supportive and approachable nothing has been too much to ask. We have visited the site countless times and they are both more than happy to take us in the available properties not just the show homes. So far nothing has been too big of an ask and they have always called back to check in when they said they would. Not pushy or “salesy” but honest when you need them to be.Richard has since left to move to another site despite being busy Debbie has continued to be available and accommodating. We hope to move into our dream Anwyl home in the near future and can not wait to be happy in our forever home.

Emilŷ · 7 January 2024

★★★★★ 5/5

Trustpilot

Chris Appleton arrived at 9am prompt…

Chris Appleton arrived at 9am prompt with a smile, most importantly his shoes covers were in his hand, he took care inside the house, leaving no mess, did a perfect job of the painting, was genuine & a lovely man.

Karen · 28 May 2026

★★★★★ 5/5

Trustpilot

Very good service.

Lee was very professional. He has made a really god job of the work he has done and cleaned everything up. Would highly recommend Lee for the work he has done. On time and work completed at a very high standard.

James · 22 May 2023

★★★★★ 4/5

Trustpilot

Crossfields Development

We were kept well informed of the progress of our house by Debbie in the sales office , who was always approachable and very helpful , and we were able to move in on time.The site manager Ian , and deputy Pete, have resolved the snagging jobs during the 3 months since we moved in.The site is kept very tidy, and as clean as a building site can be kept by them, which has made settling in here much easier than we thought it would be, as we moved in during the early stages of the development. So far we have found the after care team, who became responsible after the initial 4 week following completion, to be responsive, efficient and very polite. Overall our experience has been extremely positive. Having employed a professional new house snagging firm we felt reassured that the majority of snagging issues identified in the report were cosmetic and that structurally the house was sound.We have no regrets, and love our new home.

Consumer · 5 January 2024

★★★★★ 5/5

Trustpilot

Chris Appleton, Great job

Chris Appleton was a great help and did a great job 5 stars all round.

Simon · 8 November 2024

★★★★★ 1/5

Trustpilot

My advice would be do not purchase from Anwyl Homes

We purchased our home from Anwyl Homes as we liked the design and location of the property at the Haygate Fields site. Unfortunately the experience, after David, the site sales advisor, left was all down hill. Our property was the very last to be completed by AH and the word completed I use very loosely! We employed a professional snagger and he produced a 34 page (A4) list of defects and very poor standard of workmanship. Two years down the road and we are still waiting for some of these snagging items to be rectified. They had to replace the stairs and landing carpet, as the bannister was fitted incorrectly and replaced the carpet with a different shade of grey, which doesn’t match the bedrooms and are refusing to replace with the correct colour. Still outstanding is decorating in bedroom 2 en-suite where the shower tray and tiles were replaced due to defects. The seal to the floor of the electric garage door has been replaced twice but still leaks. The cloakroom toilet isn’t level and is out by 15mm. This is just a few items which have yet to be completed but it’s been a total battle to get work completed and the after sales department are rude and do not reply to emails in a timely manner, which is no surprise as they obviously receive several complaints.

Jules · 3 January 2024

★★★★★ 5/5

Trustpilot

Paul Higham was very patient and…

Paul Higham was very patient and thorough. He explained things very well and was very friendly.

Ein · 16 October 2024

★★★★★ 5/5

Trustpilot

A dream home provided by a fantastic team.

Have recently completed purchase of a bungalow at the Holmes Chapel site. Has been a wonderful experience. Gyllian in the sales team was extremely helpful, positive and friendly throughout the process. Andy on-site could not have been more helpful, nothing has been too much trouble and has ensured the bungalow has been handed over to the highest spec. All snagging work has done very promptly and the place looks perfect. A very friendly and professional guy who has made what can be a stressful process extremely easy.From start to finish the experience with all staff has been fantastic. Could not be more happy with the property and the people involved, from start to finish, have made the process stress free and provided me the perfect home.

MR · 22 December 2023

★★★★★ 5/5

Trustpilot

Through out the difficult time of…

Through out the difficult time of selling my house ( 3 additional months ) , Jason and the team kept in contact and supported me through this time

Symon · 11 March 2024

★★★★★ 5/5

Trustpilot

Moved in to my first home as a single…

Moved in to my first home as a single dad at 20 and they’ve been extremely helpful in the whole process, area is nice good people from workers to neighbours. Ian (the site manager) always checks up to see how everything’s going and if there’s any issues. When issues are reported it’s generally been sorted within a week. Highly rate my experience would buy through them again!!

Tyler · 23 August 2024

★★★★★ 2/5

Trustpilot

First time purchasing new home

First time purchasing new home. Not a good experience. More remedial work to do than we had on our old house. Poor handover with no care or cleaning, poor pointing to brickwork, and general lack of care and attention by trades. Ability to clear snag list very poor. Would suggest buyers have a snag list retention with solicitors which would speed up remedial work. Good design house let down by poor trades and poor customer service.

😎 · 11 March 2024

★★★★★ 5/5

Trustpilot

Excellent Technition

Lee Ashworth was fantastic he had been to the job before and knew he needed specific tools which he purchased himself so that the job could finally be finished. He is polite and professional and definitely an assest to the company. Thank you Lee

Customer · 12 January 2023