Anwyl Homes Llay reviews

★★★★★ 2/5

Trustpilot

Actual development review

If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.

Ally · 12 June 2024

★★★★★ 2/5

Trustpilot

Actual development review

If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.

Ary · 12 June 2024

★★★★★ 5/5

Trustpilot

Our experience with Anwyl Homes.

As first time buyers, Anwyl Homes cared for us throughout the entire process making our lives easier. The customer care team were amazing within our 4 week snag call getting them all completed leaving no stone unturned. I would like to say thank you to everybody at Anwyl Homes who helped us and thank you for building us a beautiful home, we cannot wait to see the finished development and watch The Oaks community grow.

Ed · 4 September 2024

★★★★★ 5/5

Trustpilot

Edenhurst Grange

Started the process off in January and finally received the keys to my beautiful new home in December. Gyllian was an absolute pleasure to deal with throughout the process, offering pertinent guidance where required and ensuring there was as little as possible burden on myself given my demanding worklife.Thank you Gyllian and Anwyl.

Tom · 6 January 2023

★★★★★ 5/5

Trustpilot

Victoria Mills, Holmes Chapel

We purchased a new house on the Victoria Mills development in Holmes Chapel in March.Gyllian- in the sales office - was extremely helpful throughout the process. She has obviously had a lot of experience in her field and dealt with everything in a professional and friendly manner. Our ‘snag list’ was dealt with efficiently by Andy and a problem with the front door (we only realised recently ) is being dealt with by the Customer Service Team in early July. The site manager-Isaac- in particular, has been extremely helpful and always greets us cheerfully when we see him around.

Elizabeth · 5 June 2024

★★★★★ 5/5

Trustpilot

Chris appleton

Chris appleton was on time, finished the job to a high standard even fixing down something that hadn’t been done properly even though it wasn’t what he came for. He was thorough, friendly; took his time doing the job to a high standard. Very pleased thanks chris

Rachel · 31 May 2026

★★★★★ 5/5

Trustpilot

Great customer experience

Richard was on time and did a very good job of repairing my skirting board and sorting some other snags out.He finished the job by cleaning and tidying up and completed the jobs well.

Hayley · 25 April 2024

★★★★★ 5/5

Trustpilot

Anwyl after care

Had Anwyl out today to fix a couple of doors. Chris Appleton was our technician. Really thorough. Fixed everything and painted over some bits that got chipped. Great experience.

Mrs · 24 July 2024

★★★★★ 5/5

Trustpilot

Chris was brilliant !

Chris was brilliant !! He was professional and courteous. He kept me up to date throughout the job and always made sure I understood what was going on.

Sarah · 9 August 2024

★★★★★ 5/5

Trustpilot

Josh was great

Josh was great. Turned up on time and spent all day working through a list of jobs. Tidy and polite. Great communication on leaving explaining which jobs were complete.

Charlie · 23 July 2024

★★★★★ 1/5

Trustpilot

So Disappointing !!

I moved into the new build house almost a year, however, I found that the points below are very disappointing:1. One high level rain water downpipe is missing when compare with another same "House Type" which next to me few house away on the same street. After reporting to Anwyl, they just replied that it is according to the drawings and refused to site check with other "House Type" as I mentioned. Of course,no further action is taken.2. Flooding at my house garden path. Have reported to Anwyl, they sent a staff to have a 5-sec check without any tools or measurement. Anwyl refused to bare the responsibility and claimed I have altered the garden. I explained that the path haven't been altered or re-paving and requested to have a meeting with their senior engineer again. Undoubtedly, No further follow-up from Anwyl until now.3. Half-round gutter system has been installed for my house facing rows of 40-meter tall tree with just 10 meters away. During the fall season, this kind of gutter system does not catch any rainwater but for collecting leaves. Housing on the same street suffer from the same problem.So disappointing!!

Roy · 30 May 2024

★★★★★ 5/5

Trustpilot

Exceptional support from the Sales team and site manager Ian- Highly professional and efficient

We have been in our lovely new home for three months now, and we are incredibly grateful for the amazing team here. The house is gorgeous and beyond our expectations - most importantly is the building materials, but also the layout, the landscape and even the driveway. ^.*

Sharon · 21 May 2026

★★★★★ 5/5

Trustpilot

Recommend Paul

Paul was great. Really respectful of our home and mindful that me and my partner work from home. Was knowledgeable and helpful with the tasks he carried out and made sure we had a solution to other issues. Would definitely recommend.

Andy · 24 November 2023

★★★★★ 5/5

Trustpilot

Very happy with the quality of our new…

Very happy with the quality of our new home at Maes y Rhedyn. Always had good service from Holly & Ken. Assistant site manager, Ben has been very helpful and quick to assist with any queries we have. We have been in for over a month now and cant complain! Thanks again and based on our experience so far would recommend them.

SA · 8 September 2021

★★★★★ 1/5

Trustpilot

Poor Customer service

Customer service picks and chooses which emails/snag reports to respond to. Most get rejected saying that they are not doing any further cosmetic repairs- how can they reject something when it’s an obvious snag and it’s something new raised within the 2 years. Even when we have hinges missing, nails sticking out of door frames, holes in the shower and floors, gates that don’t lock, missing bushes at the front, gaps around plug sockets etc. snags are closed and not dealt with without being informed, most ignored or refusal to do them. We had a knocking in our shower for a year before it got resolved, they cut holes in the wall to isolate the problem. We are now left with huge eyesores on 2 walls for 3 months… why does it take 3 months to fix a problem, why could the technician not sand and paint the next day?? We are at a stage 1 complaint currently and this is progressing to a stage 2 to head office to try and get our home resolved. Buying a house should not be this stressful and hard. 😢

Anna · 14 May 2024

★★★★★ 5/5

Trustpilot

Home at the oaks

Purchased a new home at the oaks last year.The home build is of excellent quality. Had some issues which is to be expected with minor things which were dealt with efficiently. Ian as site manager and Jake supporting this were always polite and friendly and always happy to help with any issues.A family friend works on different building sites as a contractor and he even commented how impressed he was at the quality inside the home.Everyone that has been to resolve any snags has always been pleasant and polite. Have found a few further niggles more recently and have contacted customer services and these have been rectified / are being rectified in appointments that have been booked in.One of my main issues when I got the house was the kitchen cupboards being marked - a defect from the manufacturer. With the site teams support, these were replaced several times until they were perfect and I was completely happy with them. This was a painting defect in doors directly supplied and fitted by the kitchen supplier and nothing to do with the site team, but they came after every visit from the kitchen team to get an update and if I was unhappy with them, then they escalated this and ensured this was resolved.If I was to buy another new build - I would happily buy another Anwyl home - especially if the site management team included Ian or Jake who are determined to get things right.

Amanda · 14 May 2024

★★★★★ 5/5

Trustpilot

Glad it was Lee again .

Lee came out to do some more snagging and I wish everyone at Anwyl had this level of care and respect for the client. This 5 star review relates purely to Lee and the great job he does , it in no way applies to the customer after sales journey which so far has impacted negatively on our feeling settled and happy in our new home.

Wendy · 18 December 2025

★★★★★ 5/5

Trustpilot

Excellent visit by Josh Hough

Visited today by Josh Hough Customer Service Technician regarding outstanding painting jobs plus disturbance from rattling roof tiles. He spent 3 hours with us, completed the painting jobs to a high standard and on entering the loft he quickly identified 3, 4 locations where broken pieces of roofing tiles had gathered behind the felt, which have been causing a nuisance to us during windy weather. He clearly marked the locations so that roofer could attend on a future date to retrieve the broken tiles. We found Josh to be very professional in his outlook and he is a first class ambassador for Anwyl Homes.

Bill · 8 May 2024

★★★★★ 5/5

Trustpilot

MILL GREEN Warton.

I have been dealing with Lorraine at the Mill Green, Warton, Lancs site, about a prospective purchase of a new build there. At all times.Lorraine has been friendly, professional & knowledgeable. Even tho I cannot proceed with the purchase, she has continued to be caring & understanding. I hope Anwyl know what a gem they are employing.

Susan · 2 May 2022

★★★★★ 5/5

Trustpilot

A smooth process

The entire process from viewing the show homes right the way through to completion was very smooth, and we were kept updated for the entire duration. We had a little issue when choosing our extras which resulted in an additional fee needing to being paid, but this was in part waived by Anwyl and did not pose any issues whatsoever on the process. Our property is very well built and only had minor issues upon completion (stiff locks / small paint touch-ups etc.) and all were dealt with promptly.The process was very smooth, and I am very happy that Sam and Steph (Priory Gardens) were on-hand to support throughout.

Adam · 28 April 2024

★★★★★ 5/5

Trustpilot

Great job!

Josh and Lee did a great job sorting out the door. They were really thorough and left things immaculately clean.Both were polite and professional and were clearly conscientious in their work.

Nicola · 16 May 2024

★★★★★ 5/5

Trustpilot

Fantastic service

They go above and beyond to meet your requirements. The service we have received has been fantastic! From the sales team to the various trades men who work tirelessly to create beautiful homes. Thank you Isaac for the outstanding service!

Corinne · 7 November 2023

★★★★★ 1/5

Trustpilot

A year after moving in we still have snags

A year after moving in we still have a lot of snags - missing hinges, door frames that have been painted over dust which look horrendous, flooring levels that don’t meet NHBC standards, and grout missing in our tiles, amongst other thingsCustomer care takes ages to respond and when they do they ignore parts of the email and only respond to certain issues. A year ago our grout gaps were looked at by a contractor who said they couldn’t be filled as 9 tiles were not level and needed replacing and one of the tiles was chipped. He took lots of pictures and did a report which he said would be sent to anwyl. Conveniently the report has never materialised, the grout is still not filled and anwyl offered to fill the grout in a non-matching colour but have not replaced the tiles. We also had to wait a year for a knocking noise when we took a shower to be resolved. We are now left with 2 huge plastered over holes in our wall, with a 3 month wait to repair this - why do we need to wait this long for this to be sanded down and painted? Finally, when we moved in our drive way was not done (why the house was handed over when not done I have no idea) they finally came to do this after a few months and installed rusted drains. Today we received an email stating they they wouldn’t replace the rusted drains as it doesn’t affect structural integrity - why were then even installed rusted in the first place?! Please can customer care respond and address items much quicker and respond to all issues addressed and not just the ones they feel like addressing.

Anna · 19 April 2024

★★★★★ 5/5

Trustpilot

Experts At Work

Paul Higham and Chris are a real credit to the company. They arrived prompt and were very friendly and polite. The work they carried out today was completed to a very high standard and explained thoroughly to myself and my fiancée on what it was they’d done and what it was they couldn’t finish on todays visit.Couldn’t have asked for a better duo to come and tackle the jobs they did, very good experience.Thanks guys!

James · 18 July 2024