Every review we hold for the Llandaff office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAgent was running late for a viewing. Did not call to inform us. We lost our lunch break over it. After undergoing the Spanish Inquisition just to get a viewing in the first place. Do not useNegativeProfessionalism
Mark · 26 August 2021
Agent replied · 1 October 2023
Dear Mark,
Thank you for taking the time to leave this review, it’s a shame that you couldn’t have taken the time to call the office to find out why my agent had ‘not turned up’ You see when they are rushing around from place to place they sometimes get caught up in traffic but on this occasion pulled over to call the office to let them know that they were running behind. My office left a voicemail and emailed you but could not get hold of you. When you did call us you were told that they were approximately 4 minutes away but it actually took a further 6.5 minutes.
You chose to leave before they arrived and as your appointment was given a 15 minute slot I am at a loss as to how you missed your lunch hour.
In answer to your comment about the Spanish Inquisition, might I remind you that we are still in a Covid pandemic and still in lockdown. My team have been absolute stars and worked through this pandemic but it is my responsibility as a business owner to make sure that they are safe and I will not allow anyone who is not in a position to proceed to view a property . I also act for my vendor and not the buyer so I don’t think that it is unreasonable not to expect my vendor to prepare their home for a viewing when the person cannot make an offer and proceed. So yes you did need to prove (or rather your partner did) that you were in a position to proceed and for that I offer no apologies.
I was also interested to see that we are not the only agent that you left a 1 star review of during March.
During this very stressful time for us all you might remember that kindness, patience and consideration cost nothing, but leaving a review like this can have a very detrimental effect to my business and obviously has upset my team who tried their utmost to accommodate you.
I wish you every success in finding a new property.
Lisa Edwards
Director
★★★★★ 5/5
GoogleBrilliant Customer Service and response time to queries.
Always on hand when you need them and very professional. A pleasure to work with. thanks Karen Bespoke Sourcing/Mia LivingPositiveResponsiveness, Professionalism
Bespoke · 26 August 2022
Agent replied · 1 October 2023
Hi Karen,
Thank you for your lovley 5 ***** review.
We are incredibly lucky to have such an amazing team who are dedicated and incredibly professional - I can't stress enough how much we believe in offering the best customer service and as retailers my team know how to deliver.
Thanks again
Lisa Edwards
★★★★★ 5/5
GoogleCannot recommend them enough! Very professional and personable at each step of selling my home. Shauna and Amy were so wonderful during the sale and Georgia was my lifeline during a very complicated progression. Thank you all so much!
Ro · 14 April 2024
★★★★★ 5/5
GoogleI needed a tennant in my Caerphilly home very quickly. The staff at Edwards and co found one and had them in place within 2 weeks. A fantastic achievement. I was going to manage it myself but because they were so professional ,courteous and extremely knowledgeable about the rental market, it made sense to use them as my letting agent. It’s been 6 months now and they have been awesome.
A great team lead by a great husband and wife team.
Thanks to ALL at Edwards. Can’t recommend you guys highly enough
Music · 1 October 2021
Agent replied · 1 October 2023
Thank you so much for taking the time to post this review. I am extremely lucky to have a lettings team who really care about their Landlords and tenants.They pride themselves on getting the best possible tenant for our Landlords - even if we only find a tenant. Our motto is do not put a tenant into a Landlords home that you would not be happy with in yours. Thank you for asking us to manage your property - its our job to take away the every day hassle that can sometimes happen with a managed property.
Thanks again and long might the great relationship continue.
★★★★★ 5/5
GoogleWe recently sold our house with Edward's & Co. Not all estate agents are the same.
The whole team worked tirelessly from start to finish to ensure we didnt have too! Really taking the stress out of moving. We particularly liked the Progression team who are there soley to liaise with all parties, especially solicitors, to keep the ball rolling , again taking significant stress out of the process.
Couldn't recommend highly enough and when the time comes we will certainly use again
Tony · 1 October 2021
Agent replied · 1 October 2023
Dear Tony,
Thank you for your lovely 5***** review - its a real boost for the whole team to read.
As our business grew we identified straight away that you need a specialist to deal with sales progression as it is a minefield.
Georgia is a qualified Paralegal and joined us in 2020 - we haven't looked back since - what she does'nt know about conveyancing isn't worth knowing!!! Our vendors and buyers love her.
Thank you again for your great review.
Kind regards
Lisa, Simon, Georgia & Team Edwards
★★★★★ 5/5
GoogleMy partner and myself have never dealt with a more professional and nicer estate agents/landlords than the team at Edwards and Co.
Simon & Lisa are truly wonderful and have been amazing through the process of us becoming tenants of one of their beautiful homes.
From the moment we made contact we have always received a sharp response from either Simon or a member of staff in the office ( liz the lettings co-ordinator) who is so professional and friendly.
From start to finish the process has been so easy and no stress at all, we have been kept up to date more than we would expect with the whole process.
Would highly recommend and we couldn't be happier ⭐⭐⭐⭐⭐
Louise · 1 October 2021
Agent replied · 1 October 2023
Louise,
Your 5***** Star review is very much appreciated and thank you for taking the time to post this.
We are extremely lucky to have a great lettings team headed up by Liz who is so on the ball she wears me out just watching her!!!
The main Ethos of our business is to be different and better from typical estate/letting agents and we do this by trying to provide exceptional customer service - and your review proves that we achieved this - so thank you.
Kind regards
Lisa, Simon & Team Edwards
★★★★★ 5/5
GoogleWe had met Anthony (branch manager) on a previous house viewing and really liked his work ethic and professionalism, so much so we decided to follow him to Edwards when he took the managers position there. The whole team, who dealt with both the sale of our previous property and the purchase of our new one were really helpful throughout the whole process. During the heights of the global pandemic they were able to conduct viewings with great care for all involved. I wouldn't hesitate to recommend them to anybody.PositiveProfessionalism
Hannah · 26 August 2021
Agent replied · 1 October 2023
Dear Hannah,
Thank you for your amazing 5***** review.
We really fell on our feet when Anthony agreed to come to work with us, he is a real star and has embraced our business - strengthening it by building a fantastic team around him from the sales team to a dedicated sales progression manager.
The Pandemic was challenging for us all and thank you for being so understanding and sticking with us.
Please don't hesitate to call us again if we can be of any help in the future.
Kind regards
Lisa, Simon, Anthony & Team Edwards
★★★★★ 5/5
GoogleFrom the Valuation, carried out by Anthony, & throughout the sale process, I found the Staff from the Rhiwbina office very friendly , knowledgeable & helpful. I viewed quite a few bungalows with Aimee or Chloe, which ultimately helped with my onward purchase. ( I found it whilst viewing the one opposite with Aimee ). Georgia had her work cut with progressing my sale as the purchaser was a housing association & my solicitor rather arrogant ! Hopefully I wont move again any time soon but i will happily recomend Edwards &co to anyone who asks.
Janet Osborne
Janet · 14 April 2024
★★★★★ 5/5
GoogleOur sincere thanks to Liz, Jane, and the team for helping us secure a rental property when relocating to Cardiff. There was always great communication, and we felt looked after and supported in our move. We'd recommend them to friends and family - and wouldn't hesitate to work with them again.
Joel · 1 October 2022
★★★★★ 5/5
GoogleNot having sold a house for 30 years I was a tad apprehensive - my fears were unfounded as the team were professional, diligent, swift in everything they did - special shout to Georgia who was outstanding - the transfer from sales, to progression, to completion was seamless, much smoother than envisaged. Thanks everyone.
David · 14 April 2025
★★★★★ 5/5
GoogleLovely to deal with . Very professional whilst also being fun and personable . Dealt with Cleo and Shauna and they made everything an easy and enjoyable experience .
Gavin · 14 April 2024
★★★★★ 5/5
GoogleVery pleased with the service provided by the Rhiwbina team! Everyone I spoke to was professional, polite & friendly. Communication was excellent & I felt our purchase was important to the team. The purchase was well managed & nothing was too much trouble. Very happy!
Mary · 14 July 2025
★★★★★ 1/5
GoogleUPDATE: Still Awful but to respond to their reply, yes I did speak to the ombudsmen but as I had not paid edwards any money the ombudsmen was unable to get involved (sadly). And no it isn't a shame that you can't pay to get real negative reviews removed from Google like you do on other services. Also seem to be some suspect 5* reviews from fake names appear just after reviews from real people.......isnt that convienient.
Awful company that use underhanded and questionable tactics to push prices artificially high. We made a bid in the "guide price" but were told even though there were no other bids the owner wanted above the guide price (so why don't they advertise as such?). I will never buy a property that's listed with these poor excuses for estate agents.
K · 2 October 2019
Agent replied · 1 October 2023
Dear Mr Russ,
Thank you once again for your comments about my business as you are aware this is a duplication of a complaint received 2 years ago. Your original complaint was dealt with and replied to internally and as you also chose to complain to The Property Ombudsman (which is your right) they found in our favor with no case to answer. Your recent Trust Pilot review was removed as it was seen to be malicious - and 2 years old. It is just a shame that Google will not remove any reviews malicious or not - but perhaps you already know that as you are a business owner yourself. I also find the timing of this review to be circumspect as our very close competitor has chosen to advertise on Trust Pilot and their first review was - oh let me see 3 weeks ago, perhaps just a coincidence. I have taken this time to ponder as to whether to reply to you but that would put me at a disadvantage as the general public only have your perception so let me clarify again! You viewed a property with us 2 years ago and at the time the guide price was very clearly explained to you but for the sake of anyone reading this response let me clarify. My husband and I set up our business as we were fed up with the way that we were treated by 'typical Estate Agents' when we bought and sold our own houses. I am a professional Business Manager with over 25 years’ experience of running large high street stores and my husband is an ex police officer - all of our staff are experienced retailers and excel at customer service. Again unlike many estate agents we act for our vendor and whilst we will always facilitate the negotiation process it is our job to get the best possible price in the shortest possible time - if this upsets you as a buyer I am sorry but that is our obligation to our vendor. We set the guide price using our expertise of the local market and it works as follows: the bottom of the guide price is the absolute minimum that the vendor will even consider and the top of the guide is clearly where the vendor would prefer the offers to come in. We stopped using offers in the region of etc as buyers were always coming in well below the set price - the guide price gives you very clear boundaries. The fact that although this was clearly explained to you, you chose to offer below the minimum guide price and ultimately after further negotiation with yourself and three other parties you were not successful in purchasing that property. Ultimately the vendor decides who is in the best possible position to proceed and I am sorry that this was not you at this time. I would also like to point out for the record that whilst we do have the market share of houses in the area - other agents are available and our competitors also use the guide price to advertise their properties, I have looked at their Google reviews and can not find any 1 star reviews from you. I do hope that this again answers your complaint against my business and that you have now found a suitable property in the area.
Kind Regards,
Lisa Edwards
★★★★★ 1/5
GoogleTruly deplorable service. Not worth one star. The vendors of a flat I was interested in took weeks to come back to me with their decision. Although I appreciate that vendors are entitled to take time making a decision, at no point did I feel supported as a prospective buyer or that Edwards & Co had any sense of urgency or desire to make a sale. I had to contact them every step of the way to even get an update on my offer and each time spoke to someone new on the team. I'm still waiting for a call back relating to an offer - despite being polite, the team are totally ineffective.
Anna · 2 October 2018
Agent replied · 1 October 2023
It is so unfortunate that this medium allows un-filtered comments about a company/individual without them being allowed to defend/investigate beforehand. As you will be fully aware, no matter how hard we try to expedite the acceptance of an offer, it is ultimately the vendors prerogative to take their time and consider all offers before deciding. As you will also be aware, we are still awaiting your basic required information i.e. solicitors details, so that if your offers was accepted and you were able to comply with the vendor's request in relation to the 21 days, then at least we could have been able to speed up the process and engage solicitors on both sides. You will also be fully aware that Lewis had been trying to contact you last week and that for whatever reason, you kept missing each other. We do have a large team of 15 here, and although I am sorry that you spoke to different team members, I can assure you that any one of them would have been able to deal with your enquiry and it would not have gone unrecorded. If at any time you had been disappointed with the service, we have two Directors, an office manager and a 5 strong senior team structure that could have spoken to you about the complaint and dealt with it immediately rather than you having to post such an un-welcomed and, quite frankly, rather unfair review. We have an excellent reputation within our industry and the local community and as a family run business we take such reviews very seriously and deal with them accordingly. I have again contacted you this morning to ask you to call me personally to discuss this complaint.
★★★★★ 5/5
GoogleHaving viewed a number of properties with Edwards and Co I have found them to be nothing but honest and professional. The staff at the office are friendly and nothing has been too much trouble for them despite me being the fussiest home seeker. I have also been viewing houses with other agents and although friendly ect they do not seem to have the personal touch of Edwards and Co. I have finally found my new home with them and will not hesitate in using them again and recommending to friends and family. Thank you Edwards and Co.
Julie · 2 October 2018
Agent replied · 1 October 2023
Dear Julie,
Wow, what a fantastic 5* review. Thank you for taking the time to write such lovely comments. My staff and I pride ourselves in providing a professional, but friendly, unique service and I am so pleased that this is what you have received. If you ever need our advice or services in the future, you know where we are. Merry Christmas & a Happy New Year!
Kind Regards,
All the team at Edwards & Co
★★★★★ 5/5
GoogleMyself and my wife used Edwards to purchase a property they had for sale
Very good service throughout process
Would recommend and use again
Thank you all
Gareth · 14 December 2025
★★★★★ 5/5
GoogleHave been pleased with Edwards & Co who helped facilitate my new move into one of their rental properties. Communicative and professional. And am greatly enjoying my new living space. Thank you to Liz, Jane & Hannah for their support as we get settled in.
Katie · 1 October 2022
★★★★★ 5/5
GoogleProfessional from to start to the end, Liz was the agent and she was absolutely understanding and amazing. Have dealt with so many other agencies but have to say Edwards & Co Rhiwbina especially Liz was outstanding. We love our new flat it’s just perfect.
Vicky · 1 October 2022
★★★★★ 1/5
GoogleWe saw an advert from this Estate Agent about a house to let a few days ago. After reading it and seeing the photos, we liked the property and decided to call them for a viewing. They were told we live 30 min away from the city, but we wanted to see the house after work as we loved it. They called us for the viewing 2 days before, and they confirmed it on the same day, knowing we are living away.
The lady was 10 min late, and, when we saw the bathroom and doesn´t have a proper bath neither shower, we notice that this property was for disabled people. Why didn´t they tell us anything about that, neither in the advert???? We did a worthless trip!
CONCLUSION: NEVER AGAIN! THEY TRY TO FOOL YOU, THEY ARE A BUNCH OF LIARS!!
Estíbaliz · 3 October 2013
Agent replied · 1 October 2023
Dear Estíbaliz Anuncibay,
As my previous reply has been deleted this is what was previously stated. We did indeed call you let you know that Sharon had been held up as there had been an accident and she could not get to you; both Sharon (who was sat in a stationery vehicle) and the office left you messages as your phone went straight to voicemail but we did leave you a message with the offer to re-schedule if that was something that you would prefer. We also sent you texts. The photos on the brochure and on the web-site clearly show you the size of the bath but we don't make it a policy to actually measure a bath. The previous tenant was in fact disabled, but as you were told at the time the Landlord was willing to take out the hand rails and make good. I am at a loss as to why we are Liars, a very strong accusation given that we did everything as per company policy. I do hope that you managed to find a property that was acceptable to you.
Kind Regards,
Lisa Edwards
★★★★★ 5/5
GoogleAll of the staff at Edwards and Co, both for letting and for sales are excellent and incredibly helpful. For letting and then for the sale of the house that I had inherited in Rhiwbina they were extremely obliging, and I don’t believe we could have chosen a better agent.
Brian · 7 March 2025
★★★★★ 5/5
GoogleShauna at the branch was amazing! I cannot express how professional and lovely she was, made me feel very comfortable and explained everything in a way that I would understand as this would be my first time selling and buying a property. She answered every question I had, she was a ray of sunshine in and out made the process much less stressful, will definitely be going back to her if I was to ever sell or move again!
Gemma · 24 September 2023
★★★★★ 5/5
GoogleEdwards and Co came highly recommended by a friend and they lived up to expectations. They sold my late father's house very quickly, with excellent marketing, good communication and great service as the sale progressed.
Caren · 14 August 2025
★★★★★ 5/5
GoogleThe BEST Estate Agents, not just in Rhiwbina but Cardiff. By far the most polite, friendly and reassuring estate agents I’ve ever dealt with from both a buying and selling point of view. I’ve found other estate agents rude and some times manipulative in their approach to sales. However, Edwards and Co have always been gracious and supportive. I wont be going to anyone else to sell again!
Kate · 14 April 2024
★★★★★ 1/5
GoogleI have to agree with another 1 star review below sadly. It's such a shame that vendors lose out on genuine buyers ready to purchase if they choose this estate agent.
I have the cash in my account from inheritance, nothing to sell, ready to proceed with a sale and move in but I am not allowed to view any property until I show them my proof of funds. With data breaches and scams/fraud at the forefront of TV documentaries at present I'm not comfortable sharing personal details and account details showing a cash balance high enough to purchase a property outright.
Once an offer is accepted I have a solicitor ready to go and I would be happy to share these details but until I am at that stage I would be foolish not to protect my personal data and information.
I've spoken to a few people who have also said the same - that they have been unable to view a property and how strange the whole process is.
It is because of this that any property I see on the big websites being sold by Edwards I simply scroll on past which is a shame because Edwards (and vendors) could be missing out on a genuine sale.
I know Edwards replied to the above mentioned 1 star review below and they are happy with their process. Maybe they should have consideered that one day it would become a buyers market once again. By alienating genuine buyers when it was a sellers market you have probably lost many buyers who like me, scroll on past thinking they will be unable to arrange a viewing.
I thought a prospective vendor may benefit from hearing the experience from the side of the buyer.
Denise · 3 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
