5/5
GoogleShannen and Team deliver true auction excellence. Shannen professionalism and skill drives the same, while team back it with flawless service and results every time
Trusted Agent profile · Liverpool
Sutton Kersh Auction Liverpool reviews
★★★★★
105 reviews across 2 platforms
2 Cotton Street, Liverpool, L3 7DY
Sutton Kersh Auction's office in Liverpool, at 2 Cotton Street, is rated 3.2 out of 5 across 105 reviews on two platforms, including 33 Google reviews rated 3.8.
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Google5/5
GoogleWe recently purchased 4 properties with Sutton Kersh at auction and found them to be very fair to both buyer and seller 👍 …
5/5
GoogleJust brilliant from start to finish. They even refunded us (voluntarily) as they made a mistake with rates and THEY recognised the issue and refunded us immediately. They were so helpful throughout the whole auction process.
1/5
TrustpilotLong wait to view
Put in to view a property that has been reduced, so they are obviously struggling to sell. Wait time to view the property is 7 days, despite that fact I literally work across the road from the property. Really wouldn't be happy if I was the vendor and knew there were such delays at viewing my propertyOn top of this, they didn't even have a record of lease and service chargesReally poor
5/5
Trustpilotdavid was very helpful and supportive
david was very helpful and supportive. he called me a few times to talk about houses and ask about my preferences.
5/5
TrustpilotNeeded my cooker fixed and the property…
Needed my cooker fixed and the property manager got straight onto it for me and the issue was solved without any problems and was done so in a quick professional pace. Thank you alex
5/5
TrustpilotHad a great viewing with David
Had a great viewing with David, he has done a wonderful job of helping us look for exactly what we want.
1/5
TrustpilotAUCTION FEES BEWARE
Had a nasty surprise when I completed on an auction property. The small print in legal pack said I was responsible for sellers legal and auction fees without any amounts specified. Upon completion the fees I was expected to pay equated to £5500 or 12% of the purchase price which is extortionate. I had the option to forfeit my 10% deposit or complete at that point. In other words, I had no choice but to complete. Although legal, this is completely unethical. BEWARE
5/5
GoogleIf you're looking to buy a house in an auction they're definitely the company to use.
1/5
TrustpilotSutton Kersh beware
Sutton Kersh is just another company trying to bully and scam its less informed customers. I have never seen a company try and be so dishonest with their customers to the point of just lying in order to try and squeeze profit out of me. Their agent tried to force me to stay after a fixed term tenancy was over by trying to convince me it was the law that we give a month's notice, or they would still charge us this month's rent. All of which isn't true and was just a pathetic attempt to extract more money from their customers. When questioned about this they continued to try and defend their position that we had to pay, and it was only when I got a solicitor involved they backed down. They also lack basic knowledge of the housing act and become rude if not hostile when it is quoted to them. Overall, if you want an estate agent you can trust this is not the place, be very wary as they will try to get money off you in any way they can and display a lack of professionalism.
5/5
GoogleThanks again to all the team, Cathy and Lucy are always very helpful. Smooth transfers and highly recommend anyone who's looking to purchase auction properties.
Agent replied · 15 June 2024
Russell, thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNot at all impressed
Not impressed, glitchy system of registering, once I registered and submitted funds they called to say as the account is in joint names, therefore my wife must also do an id check, I have already wasted too much time on this so won't bother and will buy elsewhere
5/5
TrustpilotCity Branch Letting
Finding a new home can be a challenging and stressful process, but Dianne's cheerful demeanour brought hope and a smile to the entire experience. The city centre branch has consistently been emails and phone calls, and the team demonstrates an amazing customer service culture.
1/5
GoogleUnprofessional staff
5/5
TrustpilotI would recommend city centre Sutton…
I would recommend city centre Sutton kersh team to landlords looking to let their properties quickly! Efficient service from mollie and the team
1/5
TrustpilotI am an investor
I am an investor, called to book an appointment to view a property ( black horse lane, Liverpool. Unhelpful rude female on the phone. Good luck for the sellers as they are not accommodating. Also they are closed over the weekends.
1/5
TrustpilotDidn't tell me the house I was about to view was sold!
I had arranged a booking last week to view a property. Unfortunately they had no availability until Friday but I was all booked in.
5/5
TrustpilotMassive thank you to Ant
Massive thank you to Ant! Very helpful and answered all questions
1/5
TrustpilotReview from a potential buyer
Only experienced them as a potential buyer, but certainly wouldn't trust them to sell a property. The sale process was badly managed and more complicated than anything else I experienced before. They asked for ridiculous amount of data and in the same time didn't bother putting together a simple legal pack for the property to contain mandatory items like current leases, etc.
5/5
TrustpilotSEAMLESS HOUSE SALE TRANSACTION
l recently listed my Property for Sale with Sutton Kersh,West Derby
5/5
TrustpilotCan not fault west derby branch
1/5
TrustpilotBuyer Beware buying at Sutton Kerch…
Buyer Beware buying at Sutton Kerch auctions. Buyer to pay sellers legal fees and auction fees, but they don’t state any figures in the legal pack, you only find out on completion that they have put on several thousand pounds in seller fees.
5/5
TrustpilotThey were so kind to ring back…
I've requested a viewing on Rightmove website for a property let through Sutton kersh and they gave me actually a ring back, saying they are fully booked with viewings because they had so much interest in the property. Not many agencies bother to get back to you these days
1/5
TrustpilotConfirmed the appointment twice to waste my time
We went to a viewing at noon after confirming twice this morning and they never showed up. After a phone call they claimed that they canceled the meeting then that they couldn’t actually access the tenant. What a professional waste of time.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Sutton Kersh Auction Liverpool
How many reviews does Sutton Kersh Auction Liverpool have?
Sutton Kersh Auction's Liverpool office has 105 reviews across two platforms: 33 on Google, 72 on Trustpilot (across the whole business).
What is Sutton Kersh Auction Liverpool's rating?
Sutton Kersh Auction Liverpool is rated 3.2 out of 5 across all 105 reviews, and 3.8 out of 5 on Google from 33 reviews.
Where is Sutton Kersh Auction's Liverpool office?
Sutton Kersh Auction Liverpool, 2 Cotton Street, Liverpool, L3 7DY.
