Trusted Agent profile
★★★★★
105 reviews across 2 platforms
2 Cotton Street, Liverpool L3 7DY
Sutton Kersh Auction's Liverpool office at 2 Cotton Street is rated 3.2 out of 5 across 105 reviews on two platforms, including 33 Google reviews rated 3.8. The 72 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleThe Team at Sutton Kersh Auctions have been so professional, knowledgeable and helpful, and their advice was "Priceless". Special thanks to Cathy and Jessica. Don't waste time, money and stress trying to sell the normal way. With the amount of buyers contacts that Cathy has, and the work they put in to make sure that the maximum viewings take place, you don't need to worry about a thing. Mant thanks. Matt
5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with kayleigh at the west derby branch. From start to finish everything was smooth and easy. Kayleigh was so helpfull in getting everything sorted and in order for me and nothing was too much trouble, she honestly went above and beyond. Thankyou to sutton kersh for making my move perfect. I would honestly recommend them to everyone.
5/5
TrustpilotHad a viewing on Friday with David from…
Had a viewing on Friday with David from your allerton road branch, one of the most amazing letting agents I have ever delt with, so professional and well spoken, showed me all around the property, explained the process, he’s already called me back this morning done all my referencing, and will have me moved in before I know it, most places you wait days! But not with David I really can’t recommend him enough for his professionalism, so thankyou very much David for all your time and help xxx
1/5
TrustpilotLess than useless. How am I supposed to move if I don't have a property?
This company is such a useless bunch. Told us we have to go in person to viewings when we don't live in the city and are trying to move there. Then sigh down the phone at you when you say that. They don't offer virtual viewings which is a TOTAL oversight because how are we supposed to move there if we can't get there. Here is an actual conversation I had:"Well maybe once you've moved to the city, we can organise a viewing.""And how do you suppose I move to the city if I have nowhere to live?" And then I was hung up on.How embarrassing for a letting company to not offer this. They actively try to not get their properties let out and you'll be lucky to get through to them at all. What a mess.
5/5
TrustpilotA very happy customer
I have just got a new tenant for my flat through Sutton Kersh in Allerton. They have been exemplary in finding a new tenant and dealing with all the paperwork. Special mention to James and Abby, for their professionalism, reacting to my constant questions with patience and courtesy .
5/5
TrustpilotNicky Ford of Sutton Kersh West Derby…
Nicky Ford of Sutton Kersh West Derby Liverpool offered me and my partner a huge source of information and gave friendly, professional advice in the process of moving to another rental property in the area when tying up last minute details regarding all manner of moving from one rental property to another.
5/5
TrustpilotHannah and David were really helpful in…
Hannah and David were really helpful in helping us find our new home and made it a lovely experience , thanks again
5/5
TrustpilotSutton kersh are an amazing company by…
Sutton kersh are an amazing company by far the best I’v experienced. I sold my house recently with SK west derby & they couldnt have done enough for me. All questions and enquires was answered with no problems what so ever, The manager Mark was so professional. I would 100% recommend & would use again.
5/5
GoogleHave to say a big thank you to Jess and all girls. Thank you so much for all your help and kind thoughts. Jess is amazing 🤩 …
5/5
TrustpilotSutton Kersh city centre branch is brilliant…
The city centre branch has always being the most responsive to email and phone calls, the team has an amazing customer service culture and Mary-Kate is an absolutely brilliant lead negotiator on arranging viewing and productively engaging seller/buyer with top class negotiation skills. As a professional property investor and a licensed landlord, Sutton Kersh is my go to agent for any investment property.
2/5
TrustpilotPressured into using their conveyancer and mortgage broker.
I'd just like to preface this review by saying that the staff I dealt with on the whole were helpful. However, I wouldn't want to go through buying or selling a house with them again due to the pressure they put on me to use their mortgage and conveyancing services. I was essentially told that if I used their conveyancing and mortgage teams that I would be considered a "good" option and that the seller would have more faith in my offer. It made me feel pressured into using their services and implied I was about to lose the house I wanted. They also passed on my contact details to their preferred conveyancer without my permission which is a GDPR breach. As I mentioned I don't have any issues with the staff who were just doing their jobs but this estate agent's working practices are highly questionable.
1/5
TrustpilotSnooty personnel.
Having made an appointment for a Sutton Kersch representative to visit and evaluate my property - but I received a brush off call on the day of the scheduled visit - basically telling me that a previous valuation that was made in 2024 stood -
1/5
TrustpilotShocking way to do business
I went to view a house. Rang up the next day which was Saturday six times due to answer machine being on in the LIverpool City Centre Branch to put an offer in for it. When I eventually got through to Mary- Kate I was told the property was owned by a housing association and I needed to complete a form for them as they wanted to prioritise selling to someone who want to live in the property over an investor. Waited, no form.
1/5
TrustpilotSuch a greedy company!!!
They start to take fee just to join the auction. What a greed !!! They get so much commission for every sale already and now asking fee everyone who just want to make a bid. Disgusting
5/5
TrustpilotDavid from your Allerton lettings…
David from your Allerton lettings branch did a viewing of a property for my son and his girlfriend- that they applied for. Within one week all compliance checks were completed, the AST issued, deposits/rent payments processed, EICR/Gas certs issued, right to rent booklets supplied and keys handed over. This isn’t just good service, it’s exceptional! Enormous thanks for the professional and speedy care you afforded us. Spectacular!
1/5
TrustpilotAs an investor looking to buy in…
As an investor looking to buy in Liverpool (L6, L5, L7), my experience with Sutton Kersh has been very disappointing. I travelled two hours for viewings, only to be told the properties I wanted weren’t available. Instead, I was offered alternatives in different areas, many in poor condition, with no photos provided.
1/5
TrustpilotMy daughter is heartbroken she’s 8 💔😩
Absolutely terrible! Meself my wife and daughter was ment to move into the property 17th (6days) after waiting weeks going through the application and checks to have our dreams shattered to be told 6 days before collecting keys that we can not have property as owner not letting them rent it 😂 bad excuse just wanted money. My daughter is heartbroken she’s 8 😩😢 I would not wish this on anyone please be aware. 0 star rating never mind 1
1/5
TrustpilotNo Show After Petrol and Time Spent
I’m writing this review to express my surprise and disappointment with the service I received, especially since this was my first experience. I drove 20 to 25 minutes to the address, only to be met with a no-show. I had planned my day around our appointment, including another house viewing, which I ended up being late for. Additionally, I had to spend an extra 25 minutes driving to the Wirral, resulting in a total of approximately 1.5 hours wasted, time and petrol that could have been avoided.
5/5
TrustpilotExcellent quality of service from Sutton Kersh
I had to move house in a hurry and find rented accommodation. Not always straightforward. Jackie handled my initial enquiry in a manner helpful and polite. Abby then maintained that same ethos through viewings of properties and subsequent negotiations with landlords, even helping me to fill in the forms for credit and reference checks. I’m now in a position to move into a new home that I’m very happy with. Excellent quality of service from Sutton Kersh.
5/5
GoogleGreat company to work with, very professional with a personal touch. Big thanks to Victoria and the team.
1/5
TrustpilotChose the West Derby office to…
Chose the West Derby office to represent the sale of my property.
1/5
GoogleIn my opinion, their methods create an intimidating and unfair environment, and I would strongly advise others to think twice before doing business with them.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGreat people
I had a viewing in the old swan area with David Shaw and from start to finish he was great, After the viewing he would phone to make sure that the next steps to secure the property is on its way and letting me know what would happen and making sure I was happy with the process.
5/5
TrustpilotSutton Kersh were absolutely first…
Sutton Kersh were absolutely first class, friendly, efficient, helpful and indeed professional.
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Sutton Kersh Auction's Liverpool office has 105 reviews across two platforms: 33 on Google, 72 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Sutton Kersh Auction is rated 3.2 out of 5 across all 105 reviews, and 3.8 out of 5 on Google from 33 reviews, checked 9 October 2026.
Sutton Kersh Auction, 2 Cotton Street, Liverpool L3 7DY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.