Trusted Agent profile · Liverpool
★★★★★
105 reviews across 2 platforms
2 Cotton Street, Liverpool, L3 7DY
Sutton Kersh Auction's office in Liverpool, at 2 Cotton Street, is rated 3.2 out of 5 across 105 reviews on two platforms, including 33 Google reviews rated 3.8.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
1/5
TrustpilotThey lied to me
I went to view a property on Romer Road in Kensington. I filled an application form out and asked how much will the landlord increase the rent for in the coming years. Someone at the reception told me they were going to call the landlord and get back to me two weeks ago. I called several times for an update and I was told they will get back to me only for me to call again today and get told that the property has been given to somebody else and about to move in.
5/5
GoogleI have had a great experience with the auction team recently. I chose to follow the recommend solicitor to ensure the process was seamless. Cathy and Elle were both extremely helpful and responsive. Thank you.
1/5
TrustpilotTrying to actuation a house number 2…
Trying to actuation a house number 2 Hanford avenue Orel park L9 Walton looked first time it was a 4 bedroom checked the next day it was a 2 bedroom had a look the day after now it’s a 3 bedroom phoned for information didn’t no nothing about the property went and had a look out side clearly needs under pining shop looks good in pictures but up close really in need of some instant repair work down as being a great property they don’t no nothing at all about it find it a bit inconvenient and time wasting that I can’t view the property and clearly lying about the condition waste of time a wouldn’t even bother with the estate agents not wasting no more time with them be cautious when dealing with this firm
1/5
TrustpilotThey didn’t turn up for the viewing.
Having already had my original viewing appointment moved by Sutton Kersh after an already agreed schedule. I was phoned 5 minutes before the rescheduled appointment, while I was waiting outside the property, to be told that the agent from Sutton Kersh was running late. When I asked what time they would turn up, I was given a very vague response with an “about” time, which obviously just isn’t good enough. On further pressing for a time I was then told about half an hour. I was also told that two other people had cancelled their viewing appointments and I could reschedule for the following Monday if I wanted. I then said the obvious, other people cancelling their viewing appointments had nothing to do with me. This was obviously a tactic by Sutton Kersh to get me to accept the cancellation of the viewing appointment and to arrange for the following week. This is not just completely out of order with respect to messing me about, after I had obviously had to make time for the viewing but it’s also a terrible service on behalf of the person selling the property.
5/5
GoogleI've been dealing with Phoebe and Paul at Sutton Kersh and they've have been brilliant, very friendly, responsive and genuinely care about providing a great experience - thank you for making the process a pleasure and enjoyable!
1/5
TrustpilotDiscriminatory and rude
Not worth the stress. My husband and I were looking to buy a house, and tried to arrange a viewing. The estate agent who we spoke with tried to take both of our names, address, phone numbers, DOB and email addresses - just to book in a viewing at the property.
5/5
TrustpilotSophie and Amanda at Allerton
From our viewing with Sophie and then Amanda dealing with the house purchase it was perfect the contact was exceptional always available to answer any questions via phone and email purchase was quick and easy would highly recomend.
5/5
TrustpilotFIVE STARS ALL THE WAY
FIVE STARS ALL THE WAY ⭐️⭐️⭐️⭐️⭐️The city centre branch has been amazing in our property purchase. Deborah has been very professional and has been dealing With our purchase.I can highly recommend Sutton Kersh.
1/5
TrustpilotThe worst estate agents and experience…
The worst estate agents and experience I’ve ever had. Over two years and my property still has not been sold. Let down again as another sale fell through from checks that should have been done at the beginning of the sale. Terrible advice given on many occasions, knowing I am paying through the nose for an empty property. Do not let these time wasters sell your property. Unbelievable and awful company. Only interested in auctions as that’s where they make their money. Extremely annoyed with this allerton road branch in Liverpool
1/5
TrustpilotLittle to no communication from Adam.
I 100% would not recommend this company. I have been dealing with Adam Baldwin who has all of a sudden stopped contacting me. I simply let him know what dates would be available for them to do a valuation of a property I’m selling. The communication is so poor. Worse than poor as I’ve had none. I’ve even sent a follow up email twice, rang them (always goes to voicemail) absolute worst company. I’ve since contacted another estate agent who have answered right away and booked me in there and then for a property valuation. Awful company, avoid if you can!
1/5
TrustpilotLittle to no communication from Adam.
I 100% would not recommend this company. I have been dealing with Adam Baldwin who has all of a sudden stopped contacting me. I simply let him know what dates would be available for them to do a valuation of a property I’m selling. The communication is so poor. Worse than poor as I’ve had none. I’ve even sent a follow up email twice, rang them (always goes to voicemail) absolute worst company. I’ve since contacted another estate agent who have answered right away and booked me in there and then for a property valuation. Awful company, avoid if you can!
1/5
TrustpilotThe un-estate agents!
It seems that this company are not at all interested in selling houses. They don’t answer phones, don’t respond to emails and if you are lucky to get through, bend over backwards to not sell a property. Imagine a house being on the market with them for over 6 months, and a negotiator actively doing their utmost to stop a potential client arranging a viewing?Stunningly bad. I feel really sorry for anyone who has a house up for sale with them.
5/5
GoogleDealing with Sutton Kersh auctions has been first class. Shannen, Jess and Cathy in particular dealt with me all the way through the sale of the three properties! They even sorted things like the EPC rating on my behalf, and offered advice and guidance professionally and with just the right friendliness.. especially the donuts! A genuine pleasure doing business with them. Eric Cohen
5/5
TrustpilotExcellent service
I found Sutton Kersh to be very professional; helpful and understanding, particularly Marcus and Mary-Kate...Many thanks for that...
1/5
TrustpilotHad a viewing today at noon
Had a viewing today at noon with a company called Sutton Kersh, confirmed by sms, confirmed by two phone calls. the last confirmation phone call was 2 hours before heading to the property.Arrived there waited for like 20 minutes and nobody showed up. i called the company, and after a little debate they told me that my viewing was canceled.when i argued with them, it turned out that they have problems accessing the property due to to inaccessibility with the current tenant.they dragged me and the whole family down to the middle of nowhere to test out whether i can get access to the property or not. appologies there but sort out your internal problems before using random customers as test subjects.very unprofessional and the person that was with me on the phone was even worse.if i see properties posted by this company on any website i'm skipping.
5/5
TrustpilotCity branch letting.
The staff at the city branch are lovely. They helped us to rent our flat with ease! Thank you Annabelle!
1/5
TrustpilotDisappointing Service and Poor Communication
Our experience with Sutton Kersh has been extremely disappointing. We expected a professional and transparent service when letting our property, but this was not delivered. Communication has been inconsistent, and key details were either misrepresented or not disclosed, leading to unnecessary stress and complications for both us as the landlord and the tenants looking to move in.
2/5
Trustpilotput a bid in for a property and was…
put a bid in for a property and was accepted. We then did due diligence and found that their was a major problem with the roof and rising damp. We then reduced our offer. We were then suddenly told that somebody else had bid for the property above the asking price and it was sold. We told them that if the deal falls through then let us know. 3-4 months on the property is still on the market with a for sale sign on and also listed on their website? either they lied about the new bid or they forgot or was too busy to let us know that the property was still available?
1/5
TrustpilotTime and money wasted - awful experience
I am writing this review to express my dissatisfaction with the service provided by Sutton Kersh Liverpool. I had scheduled a flat viewing for a Saturday at 1 pm, with the arrangements being made on the preceding Friday. The agency had advised me to communicate any potential changes as soon as possible, which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues.Regrettably, the agent I had been dealing with was not working on that Saturday, and there was no automated out-of-office response to inform me of this situation. Therefore, I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged.When I arrived at the property at 1:45 pm, there was no response from the tenant. My attempts to contact the agency by phone were met with indifference, as my calls either remained unanswered or I was told the salesperson was unavailable.In an attempt to rectify the situation, I visited the agency's office, which was conveniently located five minutes away. To my astonishment, I found the salesperson present in the office, despite my calls being disregarded earlier. I relayed the sequence of events to them, but instead of accepting their role in the communication lapse, they left voice messages for the tenant, failing to take responsibility for not conveying my delayed arrival.Their insistence that they couldn't facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating. It is disheartening to reflect on the considerable amount of time and financial resources I expended, including a six-hour round trip journey and a hotel reservation, all of which was wasted due to their ineffective communication and a lack of professional responsibility.My intention was to purchase the property that day, however, this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh. I hope my experience will highlight the need for the agency to improve its commitment to customer service, communication, and responsibility to its clientele.
5/5
GoogleEveryone I dealt with at Sutton Kersh has been great. I didn't have a clue what I was doing and wanted to be as hands-off as possible. They helped me through every step of the way, sorted things like the EPC rating on my behalf, and offered advice and guidance along the way. A genuine pleasure doing business with them.
5/5
TrustpilotSuperb service from beginning to end !
My home was priced accurately. I was a touch skeptical just because of the sold prices previously but I trusted Sutton Kersh & they were proved right. The sales staff did a cracking job I am very happy with the way things have gone….. a massive well done to everyone in the office. The process from valuation to legal completion was around 10 weeks which is fantastic Thank You to all staff at Sutton Kersh.
5/5
GoogleLucy and the rest of the team were extremely professional and really helpful during the purchase at auction and post auction service has been equally great. Highly recommend
1/5
TrustpilotShocking
Never had a chance to view the property despite applying within the first hour the listing went online. Was strung along for 4 days, being promised to get a phone call back every day. Shocking!
5/5
TrustpilotFive Stars!
Amazing and reliable service. We bought 2 holiday cottages via auction with Sutton Kersh and they were brilliant, professional and communicative throughout. We had never bought via auction before so they were awesome in answering our newbie questions. Highly recommended!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sutton Kersh Auction's Liverpool office has 105 reviews across two platforms: 33 on Google, 72 on Trustpilot (across the whole business).
Sutton Kersh Auction Liverpool is rated 3.2 out of 5 across all 105 reviews, and 3.8 out of 5 on Google from 33 reviews.
Sutton Kersh Auction Liverpool, 2 Cotton Street, Liverpool, L3 7DY.
