Trusted Agent profile · Liverpool
★★★★★
956 reviews across 2 platforms
Suite 101, The Tea Factory, 82 Wood Street, Liverpool, L1 4DQ, L1 4DQ
RWinvest's office in Liverpool, at Suite 101, is rated 4.8 out of 5 across 956 reviews on two platforms, including 299 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. RWinvest Liverpool hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
The Trusted Agent 2026 results for RWinvest, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
Every encounter with RWinvest has always been a delightful one. I am always impressed with their service and communications with the team. Daniel Chapman from Client Relations has been amazing, he has been very quick and prompt in responding to my questions and queries, and always eager to help. I feel great and reassuring to have him handled my transactions.
Thank you for your positive feedback
4/5
TrustpilotThank you Heather Wilson
Heather Wilson has been a true professional throughout this process, offering the support, guidance and follow up when required, particularly at the latter stages of the process. The client care offered and curated to address my concerns, ensured a confident pair of hands to take us towards completion. Thank you for your support throughout. Its been a pleasure working with you.
Thank you for your feedback
5/5
TrustpilotExcellent Exchange Support
I believe the experience with RW varies on who you deal with and how much they put your personal experience and benefit ahead of the company’s benefit from the transaction. Adam Burns was an excellent support during the exchange process and assisted without hesitation where I needed help. I would recommend him anytime.
We take on board your feedback
5/5
TrustpilotClient Relation Officer liverpool
I would like to give a shout out to Heather Wilson for providing a very professional, polite, efficient service. We had some concerns in relation to our purchase, and they were immediately resolved. she kept us informed of everything at every stage and delivered us a positive outcome, a first class service.
Thank you for leaving your positive feedback
5/5
TrustpilotAdam and Andrew - Pleasure to work with!
Adam was a genuine help throughout the purchase of my new investment property and was extremely proactive in helping me with any questions / queries about the legal side of things also. I would also give a mention to Andrew Murray, he was also extremely helpful, so these two are clearly a dream team.
We appreciate your comments
5/5
TrustpilotI would highly recommend RW Liverpool…
I would highly recommend RW Liverpool to anyone looking to invest in property, especially for short-term rental opportunities. A reliable and trustworthy team to work with. Chloe and Ruairi have exceptional customer service skills,
Thank you for your kind recommendation! We're delighted to hear that you had such a positive experience with Chloe and Ruairi. We're committed to providing excellent service and supporting investment opportunities. Your feedback motivates us to continue delivering the best for our clients.
5/5
TrustpilotRWInvest - Adam Burns
RWInvest were professional and attentive throughout the process of buying a flat with them. Especially Adam Burns drive and determination to get our exchange over the line in an expedited and efficient manner, making sure our needs were listened to and taken care of.
Thank you Harrison! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
TrustpilotAbsolutely deserving of the 5 star
Absolutely deserving of the 5 star review for making sure the smooth transaction over the sale of a property. Shout out to Adam for coordinating with the solicitors and answering every query along the way. My wife and I would like to convey our most heartfelt thanks.
Thank you Frank! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
TrustpilotPeter Sinclair ,post sales area manager
Peter Sinclair , the post sales area manager was extremely helpful , trustworthy and understanding every time we have any problems .
We are thrilled to hear about your positive experience. Providing excellent service and maintaining clear communication are top priorities for us. Your feedback about Peter is greatly appreciated and will be shared with him.
5/5
TrustpilotHannah Joy from RWinvest
Hannah Joy from RWinvest showed me round my recently finished apartment at Parliament Square. She was both extremely helpful and very knowledgeable. She is very quick to reply to emails and the communication generally with her has been excellent. Thank you Hannah for your professionalism.
Hello Adrian, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
TrustpilotFriendly and helpful services
Friendly and helpful services, and responsive throughout the process
Thank you for your kind feedback. We’re delighted you found our team helpful and responsive throughout the process.
5/5
TrustpilotGood experience and helpful team
I had a good experience buying a property through RW. The team was quite helpful, particularly Adam and Lee who were always available to assist through the process. I look forward to more transactions in the future.
Thank you, Agunwa,We're thrilled to hear that you had a positive experience with us and found Adam and Lee particularly helpful. Your satisfaction is our priority, and we look forward to assisting you with any future transactions. Thank you for your feedback!
5/5
TrustpilotThe best company
I have 3 years with RE invest is great
Thank you for your kind feedback, Jay
5/5
TrustpilotRWInvest provides good service
RWInvest provides good service. Explains things clear and patient. I recommend this company.
Thank you for your kind review and recommendation. We’re delighted to hear that you found our team clear, patient, and helpful throughout the process.
5/5
TrustpilotThe journey has been great so far.
The journey from the very beginning has been good. The team have been available 24/7 to answer any questions and to provide reassurance. The after sales team have been excellent too.
Thank you for sharing your positive experience. We're delighted to hear that our team has been supportive throughout your journey and that our after-sales service has met your expectations. Your feedback inspires us to continue delivering excellent service.
5/5
TrustpilotGood to work with
Since our initial call with Dan, this company has been a pleasure to work with. Dan was Very informative and helpful when it came to identifying potential investment opportunities, and Adam has been great at keeping us updated and moving along the administration of exchanging.
Thank you for sharing, Zaid. The pleasure is all ours and i am glad Adam was able to support you in all avenues required to finalise your exchange.
5/5
TrustpilotOutstanding experience
I had an outstanding experience with Chloe and Liam! Their customer service was absolutely excellent, professional, friendly, and attentive. They went above and beyond to ensure everything was smooth. I truly felt valued as a customer, and their dedication and positive attitude made the entire experience effortless and pleasant. Highly recommend working with them!
Thank you so much for sharing your experience! We're thrilled to hear that Chloe and Liam provided such exceptional service and made you feel valued. Your kind words mean a lot to us, and we’ll make sure to pass on your feedback to them.
5/5
Google"I am very satisfied with RWInvest and that is certainly thanks to Adam Burns. He is very transparent and helped me enormously through the process. Thanks to him the process went very smoothly.
Hi Rishi, Thank you for sharing your positive experience! We're delighted to hear that Adam provided you with transparent and helpful support throughout the process. Your satisfaction means a lot to us, and we're glad everything went smoothly.
5/5
TrustpilotAdam Burns
I am very satisfied with RWInvest and that is certainly thanks to Adam Burns. He is very transparent and helped me enormously through the process. Thanks to him the process went very smoothly.
Hi Rishi,Thank you for sharing your positive experience! We're delighted to hear that Adam provided you with transparent and helpful support throughout the process. Your satisfaction means a lot to us, and we're glad everything went smoothly.
5/5
TrustpilotI am satisfied with how everything was…
I am satisfied with how everything was handled. There was good communication between me and Adam. I would gladly purchase more real estate in the future with the help of this company.
Hi Jasper, Thank you for sharing your experience! We're thrilled to hear that Adam provided great communication. Looking forward to assisting you with future real estate endeavors.
4/5
TrustpilotHi. 3rd payment.
Hi. Advance reminders to make the payment earlier, as the building is being completed early. Thanks,
Thank you for your feedback. We’re pleased the building is progressing ahead of schedule, and we appreciate you making your payment early to support the completion process.
5/5
TrustpilotExcellent customer service
Excellent customer service from my Client Payments Manager at RWinvest. He has always been available, helpful, and professional. I really appreciate his support and would highly recommend him.
Thank you for your kind words and recommendation. We are thrilled to hear about your positive experience. Providing professional and helpful customer service is our priority, and we are glad to have met your expectations. If you ever need further assistance or have any questions, feel free to reach out anytime.
5/5
TrustpilotCustomer Care
Adam Burns from Client Care made the process of exchange really easy and was a great assistance to me as a oversea investor. He really made sure the process was smooth and comprehansive
Hi Dim,Thank you for taking the time to share your positive experience on here for other investors to see. We appreciate your support.
1/5
TrustpilotNot a scam, just a money trap.
We purchased a property through these guys back in 2019. Today, 5 years later, we are struggling to sell the property for even half the price we paid. We also had 5 years of issues with them and with the developers.They are very good at selling and will provide you with compelling arguments for any concerns you might have. However, the prices of the properties they offer are incredibly inflated.If you are talking to them and considering your options, I recommend avoiding this and buying directly from the market. Simply, go on Zoopla and Rightmove. You might even see the EXACT same properties they are selling but for a fraction of the price.Update: They are referencing Covid in their response which is a joke. Make a 30-second research on Google and you will arrive at the conclusion that the student housing market in the UK recovered 2 years ago.Here's a live example of why you should avoid RWInvest: Look up Citypoint Liverpool on Google. Go on the results from Rightmove and you will see that the rooms there are being sold for as low as 20k.Now go to RWInvest's website, you will see the same rooms being offered at 60-80k By the time you read this, they might've removed the webpage. However, you can do a similar thing with any of their other listings assuming it's a completed building. If it's not, then keep reading the 1-star reviews and you will notice that many people haven't received their properties although they were promised of completion years ago. As simple as that!
Dear Kareem,We appreciate your frustration but it is important to note that the property you purchased was a purpose built student accommodation purchased prior to the global Covid-19 Pandemic. As you may recall, the pandemic impacted on every business sector across the UK but in particular the impact on the student rental market was particularly severe and long lasting in respect of properties built before the pandemic.During the pandemic many students had to vacate properties and return home to study. This in turn had an unprecedented impact on the student rental market. Further to this, further unforeseen economic factors such as rising national minimum wages, the cost of living and energy crisis felt across the UK have all seen increases to basic service costs, as well as energy costs, which although could not have been foreseen, have contributed to increased service charge budgets across the industry as a whole.This in turn will naturally have an impact as outlined in your feedback however we expect that that given time, rental values will continue to rise, which in turn will offset increased service costs, and lead to a positive impact on property values. We have tried to reach out to you following your feedback, but were unable to make contact. We are always available to assist where possible and if you would like to discuss the matter further we would urge you to contact our Post-Exchange department at your earliest convenience.RWinvest.
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Yes. In The Trusted Agent 2026 awards: RWinvest, Liverpool won Trusted Agent.
Tell us what you need and we'll put you in touch. RWinvest Liverpool hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
