Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional Service from Chloe at RWinvest!
had a fantastic experience working with Chloe at RWinvest while securing off-plan investment properties in both Liverpool and Manchester. From start to finish, Chloe was professional, responsive, and incredibly knowledgeable about the regional markets. Buying off-plan can feel daunting, but her guidance, transparency, and expert advice made the entire process seamless and stress-free. I highly recommend Chloe and the team at RWinvest to any investor looking for top-tier service!
Mezbaur · 30 July 2026
Agent replied · 22 September 2026
Thank you for your fantastic feedback. We’re delighted to hear that Chloe was able to support you so effectively throughout your off-plan investments in Liverpool and Manchester. Providing clear, knowledgeable, and responsive guidance is something we take great pride in, so it’s wonderful to know your experience reflected that. We truly appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotExceptional and Proactive Payment Manager
I am highly impressed with the service provided by Joshua James as my client payment manager. He consistently answered all my queries to my complete satisfaction, leveraging his deep professional knowledge. Joshua is exceptionally proactive, ensuring a smooth and efficient process from start to finish. It was a pleasure working with him, and I highly recommend his services based on this great experience.
Khurram · 10 August 2026
Agent replied · 23 May 2026
Thank you for your wonderful feedback. We’re delighted to hear that Joshua’s knowledge, proactive approach and clear communication made the process smooth and positive for you. We’ll be sure to share your kind words with him.
★★★★★ 5/5
TrustpilotExcellent support throughout the process
Kallum has been consistently professional, responsive and patient throughout the purchasing process. Whenever I needed assistance, he was approachable, courteous and genuinely willing to help. I have successfully exchanged contracts, and while the development is still under construction and completion is pending, my experience with Kallum's support throughout the process has been excellent. I truly appreciate his dedication and professionalism.
Bárbara · 3 August 2026
Agent replied · 22 December 2024
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Kallum has provided such professional, responsive, and supportive assistance throughout your purchase. We’ll be sure to pass on your feedback to him. Congratulations on your exchange of contracts, and we look forward to supporting you through to completion.
★★★★★ 5/5
TrustpilotRWInvest is brilliant
RWInvest is brilliant! The team -- from Anthony Santos who first brought the project to my attention, to Adam Burns who helped the post purchase process -- was always present to answer questions, provide more context and history, clarify processes and procedures etc. That made me more confident in my decision process, as well as ensuring everything went smoothly. I have trusted RWInvest in providing me with good advice, great opportunities, and excellent support.
Peng · 14 April 2026
Agent replied · 22 December 2024
Thank you for sharing your wonderful experience! We're thrilled that you felt supported by our team throughout the process and that we could provide clarity and confidence in your decisions. Your positive feedback motivates us to continue delivering excellent guidance and opportunities to all our clients.
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with Adam throughout my property purchase. He was always helpful, responsive and professional, and made the whole process feel much easier and straightforward. I really appreciated his support and communication throughout, and I wouldn't hesitate to recommend Adam to anyone looking to invest in property.
Abimbola · 15 September 2026
Agent replied · 22 September 2026
Thank you for your wonderful review. We’re delighted that Adam’s helpful, responsive and professional support made your property purchase feel straightforward. We truly appreciate your recommendation and wish you every success with your investment.
★★★★★ 5/5
TrustpilotJoshua James was terrific
Joshua James was terrific throughout every stage of the payment process for my property purchase at West One. He was professional, responsive, and reassuring, keeping me informed and making sure everything ran smoothly. His clear communication and attention to detail made what could have been a stressful part of the purchase feel straightforward and well managed. I really appreciated Joshua's support and would be very happy to recommend him.
Raymond · 30 April 2026
Agent replied · 23 May 2026
Thank you for taking the time to share your positive experience. It’s wonderful to hear that Joshua provided such professional and attentive support during your property purchase process. We greatly value helpful, responsive service and are pleased he made your experience seamless and reassuring. Your recommendation means a lot, and we’re delighted to have been part of this important milestone with you.
★★★★★ 5/5
TrustpilotFive-Star Experience with RWinvest
Investing with RWinvest has been an outstanding experience from start to finish. Their market expertise, premium developments, and transparent communication make them a top-tier property investment company. The entire process is streamlined, professional, and highly efficient. Special thanks to Joshua who provides exceptional, clear, and highly knowledgeable guidance through every step. Joshua goes above and beyond to ensure all questions are answered and investment goals are met
John · 13 May 2026
Agent replied · 23 May 2026
Thank you for sharing your experience! We're delighted to hear that our team's expertise and commitment, highlighted by Joshua's exceptional guidance, have contributed positively to your investment journey. Your feedback inspires us to maintain and exceed these standards. We greatly appreciate it!
★★★★★ 5/5
TrustpilotI recently went through the stage…
I recently went through the stage payment process for my off-plan property investment with RWinvest and had an excellent experience working with Joshua James. As a Client Payments Manager, Joshua has been incredibly professional, competent, and efficient. He made the entire transaction smooth and stress-free, always providing clear guidance and exceptional support. I highly appreciate his assistance and wouldn't hesitate to recommend RWinvest.
Tayo · 19 May 2026
Agent replied · 22 December 2024
Thank you for sharing your experience and recommendation. It's wonderful to hear that Joshua provided exceptional support and made the process smooth. Your satisfaction is our priority, and we'll ensure to commend Joshua for his dedication. If you need assistance in the future, feel free to reach out.
★★★★★ 4/5
GoogleThe service by Chloe and Joshua has been great, they're very helpful and informative. the only reason for dropping 1 star is because the law firm AI Law that was recommended, is more than i was initially expecting based on initial discussions and then they are charging a further admin fee for a second payment installment for the investment. the legal fees have been over £300 more than I expected. I mention this because I think if they updated their estimate, it would get around this for future clients :)
Tahmeed · 8 September 2025
Agent replied · 22 September 2025
Hi Tahmeed,
Thank you for your feedback! We're glad to hear Chloe and Joshua were helpful. We appreciate you bringing up the issue with the fee estimate and will review this with the firm to help ensure clearer communication in the future. Your input is valuable for improving our service!
★★★★★ 5/5
TrustpilotGreat support
Both Tom and Adam were very supportive during the purchase process of the property. They informed me about every detail and tried to support during every step possible. Especially if you are first timer to invest in England like me, this is a good team to work with.
Mehmet · 15 May 2026
Agent replied · 23 May 2026
Thank you for sharing your experience! We're pleased to hear that Tom and Adam provided you with excellent support during your property purchase. We aim to assist at every step, and it’s great to know we were helpful for a first-time investor. If you ever need guidance or further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotMy experience with RWinvest
My experience with RWinvest was exciting because Kallum made it seamless for me and made the path to exchange quite easy by following up and keeping in constant touch to ensure everything was going as planned.
Kelvin · 31 July 2026
Agent replied · 22 September 2026
Thank you for your kind feedback. We’re delighted to hear that Kallum made your experience smooth and kept you well informed throughout the process. We’ll be sure to pass on your comments to him, and we wish you all the best with your investment.
★★★★★ 5/5
TrustpilotI had a very positive experience…
I had a very positive experience working with Adam and the RWinvest team. Adam was always professional, responsive, and very helpful throughout the whole process, making everything smooth and easy from start to exchange. I really appreciated his support and clear communication. Highly recommended.
Luca · 13 May 2026
Agent replied · 23 May 2026
Thank you for sharing your fantastic experience with Adam and our team. We're delighted that you found the process smooth and easy, and we greatly appreciate your recommendation. We're always here to provide excellent service and support.
★★★★★ 5/5
TrustpilotEfficient and smooth process
From beginning we had a great service from RW team, first from Ryan as our first point of contact when considering a purchase and then with Chloe, who from the moment we started with the process she has been extremely efficient by communicating promptly and moving things smoothly to secure the sale. She always responds quickly providing solutions and always meeting our needs. We are very happy with the service and looking forward to other possible investments with RW.
Esperanza · 12 August 2026
Agent replied · 22 September 2026
Thank you for your wonderful feedback. We’re delighted that Ryan and Chloe made your experience smooth, efficient and well supported from your initial enquiry through to securing the sale. We’ll be sure to share your kind words with them, and we look forward to supporting you with any future investments.
★★★★★ 4/5
TrustpilotGreat support during competition process
Peter has been great support during the process of completing on both occasions as well as all issues arising after and in between. He has been attentive, professional and always very helpful in concluding issues and moving things on. Even things that are not directly within his remit.
Abi · 9 April 2026
Agent replied · 22 December 2024
Thank you for sharing your experience. We're delighted to hear about the excellent support Peter provided. Our team is committed to ensuring a smooth process for our clients, and feedback like yours highlights the dedication of our staff. We'll make sure to share your kind words with him.
★★★★★ 1/5
TrustpilotMoney burnt to a crisp
QUICK ONE FROM ME FOLLOWING YOUR REPLY which consisted of excuses, fables, more excuses and diagnosable pathological lying. Everything i said is 100% true - i don’t need to make stories up. You do - and consistently do. That’s another diagnosable issue. Get me evidence from the FCA that what you’re selling is legal then we can talk. Until then, i have my reply from them which is crystal clear.
Abdulwahab · 14 September 2026
Agent replied · 22 September 2026
Dear Abdulwahab,
Thank you for taking the time to leave a review. however, we must clarify that a number of statements in your review are inaccurate and misleading.
The two properties referred to were delivered by entirely different developers, and the circumstances surrounding each are distinct.
Regarding the first property, the appointed managing agent, an independent company entirely separate from RW Invest, identified the need for roof repairs and instructed the works using the building insurance provision. The managing agent administered this process independently, and RW Invest had no control over the events or the management of the repairs. The matter was ultimately resolved in accordance with the relevant lease provisions.
In relation to the second property, the managing agent is again a separate entity and is not part of, or under the control of, RW Invest. RW Invest acted solely as the sales and marketing agent for this development and was not the developer. The developer has already undertaken two previous roof repair projects at its own cost, with no costs passed on to investors. Following a prolonged period of severe weather, a full roof replacement is now required. The developer is funding the works upfront. As is standard for off-plan property investments, it is anticipated that the cost may be recovered over time through the service-charge budget. Consultation with investors remains ongoing.
It is also incorrect to suggest that Nexus Residential has no track record of completed developments. The use of a dedicated subsidiary or special-purpose vehicle (SPV) for an individual development is common industry practice. Such structures ring-fence a particular project and are generally designed to provide appropriate separation between developments.
Finally, it is categorically untrue to state that investment opportunities involving an optional guaranteed-rental arrangement are illegal, or that the FCA has issued communication to that effect. Any such assertion is unsupported and misleading.
RW Invest.
★★★★★ 5/5
TrustpilotGreat company to work with
Great company to work with - Worked with Kallum, who I found to be honest, well intentioned and professional
ARIF · 11 September 2026
Agent replied · 22 September 2026
Thank you for your kind review. We’re delighted to hear that you found Kallum honest, professional and supportive throughout your experience. We really appreciate your recommendation and look forward to working with you again.
★★★★★ 5/5
TrustpilotRWinvest
Adam was very good at keeping me updated with everything and easy to contact when I had any questions highly recommend RWinvest
Peter · 14 August 2026
Agent replied · 22 September 2026
Thank you for your wonderful feedback. We’re delighted to hear Adam kept you well informed and was readily available to answer your questions. We truly appreciate your recommendation of RWinvest.
★★★★★ 4/5
TrustpilotSmooth straight forward process.
Adam Burns and Aaron Serrao and team were great. Stayed on top of the process to Exchange and followed up with the others in the process to make sure it went over the line smoothly. Happy to work with them again!
NJK · 27 March 2026
Agent replied · 23 May 2026
Thank you for your positive feedback! We're thrilled to hear that Adam Burns, Aaron Serrao, and the team provided excellent support and ensured a smooth process for you. We'll make sure to pass on your kind words to them. We greatly appreciate your endorsement and look forward to assisting you again in the future.
★★★★★ 4/5
TrustpilotEfficiency
Chloe was very efficient and handled my queries promptly. She took the time to clarify all my doubts to the best of her knowledge. I truly appreciate her support and wish her great success in her career ahead.
Kalani · 18 April 2026
Agent replied · 23 May 2026
Thank you for recognizing Chloe's efforts! We're thrilled to hear she was able to assist you effectively and provide the support you needed. Your appreciation means a lot and motivates us to continue delivering excellent service.
★★★★★ 5/5
TrustpilotGreat customer service
This is company is doing very well and i have a great experience in dealing with their project. Mr adam who is associated with this company is very kind and honest person who guided me and assisted me throught my journey start from negotiating and finalising the contract. I wish him all the best and say more than thank you to him from me and my family.
Sheela · 25 August 2026
Agent replied · 22 September 2026
Thank you for your wonderful review. We’re delighted to hear that you and your family had such a positive experience throughout the process. Adam will be especially pleased to know that his guidance, honesty and support made a difference from the initial negotiations through to finalising the contract. We truly appreciate your kind words and wish you all the very best.
★★★★★ 5/5
TrustpilotI just wanted to take a moment to thank…
I just wanted to take a moment to thank Adam for his support throughout the purchase of my buy-to-let apartment in Manchester.
Anthony · 28 July 2026
Agent replied · 22 September 2026
Thank you for your kind feedback. We’re delighted to hear that Adam’s guidance, responsiveness, and attention to detail helped make your purchase a smooth and positive experience. Your recommendation is greatly appreciated, and we wish you every success with your Manchester investment.
★★★★★ 5/5
TrustpilotThank you to Kallum for helping me…
Thank you to Kallum for helping me through the process and for his prompt responses during time differences. Greatly appreciate!
Unknow · 17 July 2026
Agent replied · 22 September 2026
Thank you for your kind feedback. We’re delighted to hear that Kallum was able to support you effectively throughout the process, particularly with clear and prompt communication despite the time difference. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotExchange
Adam Burns helped us get through the next phase of our acquisition/ investment. He was clear and available as needed to work through queries and process . James was great too.
C · 27 April 2026
Agent replied · 23 May 2026
Thank you for sharing your experience! We're thrilled to hear that Adam and James provided valuable guidance and support during your acquisition process. Your satisfaction is important to us, and we aim to continue offering the same level of service to all our clients.
★★★★★ 5/5
TrustpilotIn particular
In particular, Adam was extremely knowledgable and helpful throughout the whole process getting us from queriers to now getting our contracts exchanged. He’s truly a valuable member of the team at RWinvest.
Boris · 18 April 2026
Agent replied · 23 May 2026
Thank you for sharing your experience. We're delighted to hear that Adam provided you with exceptional support during the process. Your kind words mean a lot, and we'll ensure Adam receives your feedback. Wishing you all the best moving forward!
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