Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAdam Burns and Anthony Santos at Rwinvest are wonderful persons, skilled workers and good client care orienteered people. They are knowledgeable at what they do and very good at managing the process. I would recommend Rwinvest and these gentlemen to everybody!
(Updated in April 2024)
I am having a very pleasant experience with Rwinvest's post exchange services. The post exchange manager Kallum Holmes is a very competent and caring person. He made sure that I receive important messages such as construction updates, progress reports, further investment opportunities and others. All are done in a friendly manner. I like Kallum and Rwinvest. I would recommend them to any investors in this market of great potential.
Sam · 28 May 2024
Agent replied · 25 October 2024
Thank you Sam!
Our Client Care and Post Exchange Teams work tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
★★★★★ 5/5
GoogleDealing with RWinvest has been a pleasure. Polite, friendly, prompt, very professional and extremely competent.
Shout out to Tony for providing a superb sales experience: friendly, thorough, going well out of his way to give relevant advice and updates, and fostering a trusting client relationship.
And to Chloe, who was excellent: prompt in chasing up every step of the process, clear in regular communication, proactive in keeping us up-to-date.
The team here is a real delight to work with, made it all seem seamless and hassle-free.
Would highly recommend them, and look forward to working with them again in the future.
Karthik · 28 May 2024
Agent replied · 25 October 2024
Hello Karthik,
Thank you so much for sharing your positive experience!
We are so pleased to hear that you would consider recommending us to others. Don’t forget to take advantage of our referral scheme when spreading the word!
★★★★★ 5/5
GoogleI love speaking with Josh. He’s very knowledgeable about the Manchester area and got and a couple of pretty good deals which included a back to market unit. Chloe was assigned to me after the sale was confirmed and she has been very helpful in getting all the paperwork in order and chasing down solicitors for me too! This help is invaluable if you’re not UK based in my opinion!
Patrick · 3 November 2024
Agent replied · 10 November 2024
Hi Patrick,
Thank you for sharing your positive experience with us! We're thrilled to hear that Josh and Chloe have been so helpful and supportive during your process, especially with navigating the challenges from abroad. Our team takes pride in providing knowledgeable and efficient service to ensure a smooth experience for our clients. If you need any further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotSpecial shout out to my Client Payments…
Special shout out to my Client Payments Manager Joshua for taking the time and steps to help me out during this whole process. He explained and waiting patiently all while helping me get the outcome I was looking for. Great service overall!
Bertha · 9 October 2026
Agent replied · 10 October 2026
Thank you for your kind review! We’re delighted Joshua’s patience and clear explanations helped you achieve the outcome you were looking for. We’ll be sure to pass on your lovely feedback.
★★★★★ 5/5
TrustpilotBeen looking at investing in some…
Been looking at investing in some property for a while now and RWinvest couldn't have been more helpful. Had some initial calls at the start to gauge what investments suited us and from then onwards it was a really smooth and transparent process. Big thanks to Andrew and Adam who took us through the different stages of the process. Both really quick to answer any questions and checked in regularly throughout.
Alex · 10 October 2024
Agent replied · 22 December 2024
Hi Alex, Thank you for sharing your positive experience! We're delighted to hear that Andrew and Adam were able to assist you throughout your investment journey with transparency and support. If you have any more questions or need further assistance, feel free to reach out.
★★★★★ 1/5
TrustpilotLost for words.
Sadly leavng only one star in my experience with Rwinvest. Unfortuneatly due to the economic turn down Feb to May last year 2023 i was unable to complete on a New Build property in Liverpool on time as I had a shortfall financially to cover after making two payments and furniture package 3k around £64,000. When my mortgage offer collapsed I explained my situation to the Rwinvest sales team. One was very helpfull in explaining if i could fund the gap there may be a chance i could complete late. With a glimmer of hope on the horision I sold my business to fund the gap and the money was in place all be it two weeks past the closing date. I desperatley contacted Rw for around 8weeks and was told they could not get hold of the developer as they where on holiday and there was no one available. Eventually after several attemps Rw got in touch however said contact a legal representative. Whilst i waited and waited and sold everything i had the property was re sold. Origionally in good faith i handed over my life savings during a Pandemic and the build completed. I sadly found out my fate from the acting solicitor i had lost everything. So no property, no promised income rental and now facing not being able to retire and clear my debts. I read from otheir reviews of great customer service . Yes at the begining. I had the door closed in my face. No return calls. I even asked if it was possible to re invest the lost cash if anyone could help me. I found out after eurovision weekend the property was sold. Looks like i am not alone here. Devasted to say the least.
MR · 5 May 2024
Agent replied · 22 December 2024
Dear Mr T Dev,Thank you for your feedback. However, we must point out that the content of your review does not accurately represent events relating to your purchase.Our Post-Exchange team had been in continuous communication with you relating to completion of the property you had entered in to a contract to purchase, all calls and emails were answered and our Post-Exchange team had kept you informed on the approaching completion date. We appreciate you had made efforts to re-arrange your finances in order to complete on the property, and whilst we do not wish to see any clients deposit forfeited, and we did make your case to the developer, the developer did allow additional time of several weeks beyond your completion deadline in order for you to raise the funds to complete on the purchase.It is important to note that during this time the developer themselves incurred significant costs whilst allowing you the additional time to raise funds to complete, meaning that they could not continue to extend this time any further. Unfortunately this decision of the developer supersedes our position as the Sales & Marketing agent and was not something that we were able to overturn.RWinvest.
★★★★★ 4/5
TrustpilotI had to
I had to trust a foreigner first (Daniel Woodbridge) but he convinced me with his professionalism. Rachael Barkley gave me the confidence I needed since I had no similar experience. I was guided by a good team.Unfortunately has been the apartment over a month since completion of purchase still not rented. I think it is a shame because I was told by RW (Daniel W.) that there is a long list of tenants who were interested in renting in this building. I suggest to buyers to insist for a written insurance or sth like that. Everything that says RW should be written and signed.
Maria · 1 May 2024
Agent replied · 22 December 2024
It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on!All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
★★★★★ 5/5
GoogleGreat experience so far with RWInvest. Adam and Anthony were fantastic from day one. 5 Star communications with them both. Every question or issue I had they helped seemingly in minutes via text or email or a quick phone call. Overall I feel quite assured my investment is in safe hands with RWInvest. So, I would highly recommend so far!
(I will update upon building completion and let others know how everything unfolds)
Angelo · 26 August 2024
Agent replied · 25 October 2024
Thank you Angelo!
Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
★★★★★ 5/5
GoogleI would like to commend Adam Burns for his exceptional support during the exchange process. Adam was consistently informative, ensuring all parties were well-updated and demonstrating a proactive, approachable attitude throughout.
His dedication to addressing queries promptly and facilitating a smooth process was truly impressive. Adam’s professionalism and willingness to help made a significant positive impact, and he is a valuable asset to the team.
Ahmad · 13 December 2024
Agent replied · 27 December 2024
Thank you for taking the time to share your experience. We're delighted to hear about the exceptional support Adam provided during the exchange process. It's great to know his proactive and approachable attitude made such a positive impact for you. We'll make sure to pass on your kind words to Adam and we appreciate your recognition of his efforts. Your feedback motivates us to maintain high standards of service.
★★★★★ 5/5
TrustpilotJoshua James has been so proactive and…
Joshua James has been so proactive and helpful throughout the whole process. I didn't have to worry about nothing as I knew Joshua was on top of things! Thank you very much!
Petrides · 17 December 2025
Agent replied · 23 December 2025
Thank you for sharing your experience! We're thrilled to hear that Joshua provided such excellent support and made the process worry-free for you. We'll be sure to pass along your kind words to him!
★★★★★ 5/5
GoogleAs a first-time buyer, I had been researching various property investment Companies, RWInvest came out tops for me, as they've got a strong social media presence. The strong social media presence was a major criteria for me as I could follow and validate their constant updates about property investment opportunities. I could also see their offices with team of experts on ground to support.
I finally decided to begin this journey with RWInvest, made inquiries through the RWInvest website and Ryan Dunning in Sales reached out. We had Zoom calls, did virtual tours of RWInvest's available property Investments and that was it! I asked multiple questions and was amazed at Ryan's incredible wealth of experience. Ryan took his time to listen to and respond to all the questions/concerns I had. He gave me all the confidence I needed.
Ryan was highly instrumental in my decision-making to proceed on this property investment journey. He shared relevant pieces of evidence and documentation to validate his responses.
Post Reservation, Ryan handed me over to Adam Burns - Another legend in the business! Adam is in Client Care. Adam called me every day to ensure I had no concerns about Solicitors' documentation requests, he clarified and sped up the whole exchange process. He was exceedingly supportive in chasing solicitors to facilitate the acquisition.
Ryan and Adam's teamwork is legendary and remarkable. Their proactive approach made the entire process smooth for me and now, I have just exchanged on my first property purchase with RWinvest and looking forward to the completion of this journey with the rest of the team in RWInvest.
I can boldly say I found the process very legit, transparent, and efficient. I would recommend RWInvest to every Property investor!
Tolulope · 29 March 2024
Agent replied · 25 October 2024
Thank you Tolulope!
Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
★★★★★ 5/5
GoogleI have witnessed Chloe engaging with clients coming from different parts of the world. I happen to be one of them. I can say that Chloe’s strength relies on:
• Integrity: Chloe radiates honesty and truthfulness in dealing with the client
• Competence: Chloe’s interpersonal knowledge and skills on the job are second to none
• Consistency: Chloe is super reliable with good judgment in handling situations
• Openness: Chloe goes the extra mile to share necessary information with the client
• Promptness: Chloe laser beam focus on answering client’s call redefines what it means to “be there” for the client.
To me, this is what defines trustworthiness. Why is this important in a client relationship, you may ask? Simply, managing complex client relationships across distance heavily relies on exhibiting such trust factors. I have witnessed on the job, Chloe embodying integrity, competence, consistency, openness, and promptness. Lucky is the client.
Michel · 29 March 2024
Agent replied · 25 October 2024
Thank you Michel!
We are delighted to hear your feedback on the service you have received from Chloe in dealing with your property purchase!
Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience
★★★★★ 5/5
TrustpilotI would like to commend Adam Burns
I would like to commend Adam Burns for his exceptional support during the exchange process. Adam was consistently informative, ensuring all parties were well-updated and demonstrating a proactive, approachable attitude throughout.His dedication to addressing queries promptly and facilitating a smooth process was truly impressive. Adam’s professionalism and willingness to help made a significant positive impact, and he is a valuable asset to the team.
Ahmad · 12 December 2024
Agent replied · 22 December 2024
Thank you for sharing your positive experience. We're thrilled to hear Adam provided exceptional support and facilitated a smooth exchange process for you. Your commendation will be passed along to him and the team. Your feedback is invaluable and greatly appreciated.
★★★★★ 5/5
TrustpilotKallum was very professional and help…
Kallum was very professional and help me a lot adding a parking lot to my off plan property
Laszlo · 1 April 2026
Agent replied · 23 May 2026
We're glad to hear that Kallum provided excellent assistance with your property needs. If you have any further questions or need support, feel free to reach out to our customer service team.
★★★★★ 5/5
TrustpilotRWInvest
I write this review with regards to Adam Burns, employee (Client Care Executive) working with RWInvest. Adam has been exemplary in his many many dealings with me over purchase of a property recently. Via dozens of emails and telephone calls I have come to regard Adam as always friendly and approachable, and most of all, exceedingly patient. If all employees at RWInvest are as good as Adam, then they have a great company by definition. Good luck and all the best to you.
Sanjay · 13 February 2024
Agent replied · 22 December 2024
Hi Sanjay,It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on!All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
★★★★★ 5/5
TrustpilotGreat company!
Joshua was really helpful in the process after acquiring the investment, highly recommend to work with him.
Max · 1 April 2026
Agent replied · 23 December 2025
Thank you for sharing your experience! We’re thrilled to hear about Joshua’s excellent service during the process. Your recommendation means a lot to us!
★★★★★ 4/5
TrustpilotLONG OVERDUE REVIEW
LONG OVERDUE REVIEW: A big shoutout to the RWInvest's property team, especially Daniel Chapman and Heather Wilson, for their exceptional service. Their consistent communication, even well after completion, demonstrates their unwavering dedication to client satisfaction. They go above and beyond to ensure clients are fully informed and supported throughout the entire process. Our investment journey was not a smooth ride, but that was on us who dropped the ball on doing our due diligence. They are a selling team, and really good at what they do. So as an investor do take the time to do your own research, also go with your own solicitors to avoid hiccups.Other than that, with Daniel and Rebecca at the helm, RWInvest's property team offers a personalized and reliable experience that instills confidence in every client interaction.Stanley / Rachael
Stanley · 8 February 2024
Agent replied · 22 December 2024
Hi Stanley,Thank you for sharing. We take great pride in our service and we are glad that Daniel and Heather gave you the service you expect. Being personalised and reliable are all parts of delivering a great service and ultimately, what we are here to do.
★★★★★ 5/5
TrustpilotA great start to my investment journey, thank you RWinvest
It has been a pleasant start to me and my investment partners through RWInvest. This was an off-plan apartments purchase in Liverpool. The initial exchange of the property has just been completed. I would like to thank Adam Burns who was professional, kept us updated throughout and promptly answered our queries. Although there were delays in the process due to unforseen causes, Adam was quick to update us and deadlines were met. Thank you and looking forward for the final exchange and completion of the property.
Suman · 2 February 2024
Agent replied · 22 December 2024
Hello Suman, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
★★★★★ 5/5
GoogleI recently had the pleasure of working with RWInvest, in particular Adam Burns and Teagan Penny in the process of buying my new property, and I cannot express how grateful I am for the exceptional service I received. From the initial meeting to exchange, Adam and Teagan demonstrated unmatched professionalism, expertise, and dedication.
They possess an in-depth knowledge of the real estate market, and their insights were invaluable in helping me find the perfect property. They took the time to understand my preferences, budget, and requirements, ensuring that each property we reviewed was a potential match.
Athanasius · 29 January 2024
Agent replied · 25 October 2024
Thank you for your feedback
★★★★★ 5/5
GoogleIt has been a pleasant start to me and my investment partners through RWInvest. The initial exchange of the property has just been completed.
I would like to thank Adam Burns who was professional, kept us updated throughout and promptly answered our queries. Although there were delays in the process due to unforseen causes, Adam was quick to update us and deadlines were met. Thank you and looking forward for the final exchange and completion of the property.
Suman · 28 February 2024
Agent replied · 25 October 2024
Thank you Suman,
We are extremely grateful for you sharing your positive experience on our page for other investors to see what we deliver for our clients. We are always here if you need anything further.
★★★★★ 5/5
TrustpilotI wish I’d have given them -1
I wish I’d have given them -1. I completed everything and exchange occurred in Sep 2023 in which I was meant to get my net rental assurance towards end of Dec 2023. I have been chasing the company for so long with no respect to my emails. Worst investment I have ever made and highly not recommend.Update: One of their team called Peter was outstanding and super helpful so he reached out in no time and ensured someone from Legacy get back to me and my rent was transferred within 24 hours so that was outstanding performance from him after months of chasing. Thanks Peter
MOHAMED · 9 January 2024
Agent replied · 22 December 2024
Hi Mohamed, thank you for your positive feedback. Glad we were able to help.
★★★★★ 5/5
TrustpilotHighly impressed by the exceptional services
I was highly impressed with the clear and timely communication throughout the service. Chloe kept me informed at every stage, ensuring a smooth and transparent process. The quality of service provided by Chloe exceeded my expectations. Attention to detail, thoroughness, and a commitment to excellence were evident in every aspect of the service. On number of occasions, where I needed some issues (Legal documentations) resolved, Chloe was quick to address them. The problem resolution skills demonstrated were commendable and contributed to a positive overall experience I had. The service I received so far has been exceptional and very happy that I have been attended to by Chloe Walker.
Omands · 4 January 2024
Agent replied · 22 December 2024
We appreciate the positive comments left by you
★★★★★ 5/5
TrustpilotAfter sales service.
I took completion of my apartment in One Baltic Square last week. Kallum Holmes met me on time at the site to go through snags. There were only a few minor items and everything got rectified on the day. They could not do more to make sure I was happy with the apartment and nothing was too much trouble. This was after I had paid for completion so good and reliable after sales service. Thanks RW.
Tham · 5 February 2024
Agent replied · 22 December 2024
It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on!All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
★★★★★ 5/5
Google“We recently purchased a house, and Chloe was incredibly helpful throughout the entire process. She provided clear guidance, answered all our questions promptly, and made the experience smooth and stress-free. Her expertise and dedication truly stood out, and we couldn’t be happier with the outcome. I highly recommend Chloe to anyone looking for a knowledgeable and reliable property manager!”
Mafaz · 27 November 2024
Agent replied · 27 December 2024
Hi Mafaz
Thank you so much for sharing your experience! We're thrilled to hear that Chloe made your home buying process smooth and stress-free with her expertise and dedication. We appreciate your recommendation and are delighted to have been part of such an important milestone in your life.
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