5/5
GoogleThanks Callum Hughes.
Trusted Agent profile · Liverpool · Merseyside
Reeds Rains, Liverpool reviews
★★★★★
432 reviews across 2 platforms
24b North John Street, Liverpool, Merseyside, L2 9RP
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Liverpool, Merseyside, at 24b North John Street, is rated 4.0 out of 5 across 432 reviews on two platforms, including 429 Google reviews rated 4.0.
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Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat team, friendly, very helpful and go out of their way to ensure a smooth stress free service! Particular mention is Tammy, who helped us with no issues, always with a smile. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleVery poor at answering emails. Slow at maintenance and refused to stick up for us when our landlord was being negligent. As our tenancy is with Reeds Rains it is their responsibility to ensure their landlords act appropriately, their hands are not tied as they claim.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleAbsolutely great service here at Reeds Rains! I came looking for a flat and left with a home instead. Thanks to the support that Daniksh provided, the whole process was so efficient and easy. Definitely would recommend!
4/5
GoogleI feel like all of the staff at Reeds Rains are very helpful & supportive. I feel like Maggie,Justine & Jack werw especially helpful when selling my properties. They were always there to offer advice. Lisa
5/5
GoogleReeds Rains have been really helpful and made the transition across to them very easy. I have used another branch of Reeds Rains for a number of years on another property and their service has also been excellentPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAs a client for both the renting and selling of my properties, I deal with the whole office and I have always found them to be very professional and quick to respond to my queries. Nothing is too much to ask. Highly recommend them!PositiveResponsiveness, Professionalism
5/5
GoogleLocked myself out 5 minutes before the office closed on a Friday and Dan came out of his way to drop the spare key off! Always so friendly and easy to deal with
1/5
Googlethe worst real estate agency in Liverpool They make fun of you, if you are not english
Agent replied · 29 July 2023
Hi Samanta. I’m sorry you’ve been unhappy with your experience. The team in Liverpool deal with non-English customers on a daily basis and it would never be our intention to make a customer feel this way. We take this kind of report very seriously, so please email our Customer Relations team on rrcustomerrelations@reedsrains.co.uk to provide more details.
1/5
Googlethe worst real estate agency in Liverpool They make fun of you, if you are not english
Agent replied
Hi Samanta. I’m sorry you’ve been unhappy with your experience. The team in Liverpool deal with non-English customers on a daily basis and it would never be our intention to make a customer feel this way. We take this kind of report very seriously, so please email our Customer Relations team on rrcustomerrelations@reedsrains.co.uk to provide more details.
5/5
GoogleI have contacted this Office at Reeds Rains on numerous occasions. Every time my enquiry has been dealt with very efficiently and they have always communicated with me and kept me updated on proceedings. Very Professional staff and great communication skills.. Thank YouPositiveResponsiveness, Professionalism
5/5
GoogleI have used Reeds Rains for several years now to let city centre flats. I have had some bad experiences with other agents but I have found Reeds Rains not only excellent at finding tenants but also professional and competent at managing them too. Highly recommended...
1/5
GoogleThe must the worst estate agent in Liverpool. So slow and unresponsive. Emily Wheat for instance takes 2 weeks to reply to an email. How can they operate like this?
5/5
GoogleHad such a great experience with Tammy from Reeds Rains whilst searching for a new home. Quick to reply, helpful and really personable when showing us around! Made such a difference :)
5/5
GoogleThis office has responded very well to any of my requests for help with any problems I've had with my apartment. They have always treated me kindly and as a friend. It has been a pleasure dealing with them while I've lived in my apartment.
5/5
GoogleExcellent Re-Letting Service from Abi and Olivia at Reeds Rains office in North John Street. They made the whole process of finding and changing Tenants and maintenance work quick and efficient and painless for me. Superb Job Thank you very much :)
5/5
GoogleAfter only three days in Liverpool (I'm from Paris), Callum Hughes found immediately the apartment I wanted to rent. He is a very efficient and professional agent. With his knowledge and availability, he dispelled my doubts about settling in the city. I definitely recommend.
5/5
GoogleI recently let my property with Reeds Rains City Living and I was so impressed by the service that I received. They found my tenants within 24 hours of the property going on the market and kept me updated throughout the process.
1/5
GoogleVery bad agency. Never responded our queries. Still waiting for a reference.
Agent replied
David - I am so sorry to hear that the service received has fallen below your expectations. Please feel free to get in touch with me so I can address this for you at liverpool@reedsrains.co.uk - from the Branch Manager
5/5
GoogleA great service received from start to finish, the staff were helpful and friendly and could not have done enough to help us get us moved. Thanks all much appreciated.
5/5
GoogleRented an apartment from here and the process was really simple and the staff were great. Daniksh contacted me regularly to provide updates and guide me through the process
5/5
GoogleI’ve used Reeds for both letting and sales and they are fantastic. I highly recommend them to anyone looking for committed agents that will help you efficiently and professionally.
5/5
GoogleI was so impressed by the level of service that I received from the Lettings Team. They are quick, efficient and very helpful. They helped me move into my new home within one week so that I could start my new job.
5/5
GoogleFab experience at reids rain, Liverpool. Smooth professional service and always at hand to help with issues. Particular mention is Tammy, who helped us move in with no issues, always with a smile. Would recommend.PositiveProfessionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Reeds Rains, Liverpool hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
