Trusted Agent profile Β· Liverpool
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74 reviews across 1 platform
184-186 Smithdown Road, Liverpool, L15 3JR
Point Properties's office in Liverpool, at 184-186 Smithdown Road, is rated 4.3 out of 5 across 74 reviews on 1 platform, including 74 Google reviews rated 4.3.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleExcellent experience with Collby from start to finish on a student HMO sale. Great communication throughout
Hi Callum, Thank you for leaving us a review and happy to hear our Sales Team helped you out! Thank you, The Point Properties Team
5/5
GoogleFab letting agency! Never had any problems and made renting in Liverpool a breeze. Enjoyed every minute of my tenancy and if I ever had to move back I wouldn't hesitate to contact PointProperties first. Thanks to Linda, Nicole and Ivan for all their correspondence and help provided over the course of my tenancy.PositiveProfessionalism, Value
Hi George, Thank you for your feedback, it was lovely to have you as a tenant. If you do ever return to Liverpool you know where to find us!
5/5
GoogleMy Compamy Mersey Move Commercial Estate Agents worked very closely with Point Properties to place a commercial tenant into a new office. I particularly found Arie and Point Properties in general an absolute pleasure to work with. There β¦
Hi Philip, Thank you for such a good review and we are happy that you have received such β¦ More
5/5
GoogleCollby done really good job and gind good tenants for my Buy To Let. I would recommend π β¦
Hi Andrew, That is very kind of you. We are glad you had such a positive experience and good tenants were found! Thank you, The Point Properties Team
5/5
GoogleThe team where really helpful and professional at all times, they were caring and supportive in the selling of my late parents property. Thank you to all.
Hi Jeanette, Thank you very much for your kind review. We will pass on the comments to the team.
1/5
GoogleWhere to begin. My partner moved into her student house in July last year half way through the month, Her housemates room, the bathroom, the kitchen has horendous water staining marks on the walls. The cause was the shower pipe that runs down the wall into a drain, the pipe was detached, they were I formed of the issue, they sent round a 'plumber' to fix it, the repair was insufficient, they just painted over the stains which came back because the original problem wasn't resolved. The shower then began to leak into the hallway, the 'plumber' failed to fix this too, they painted over the stains only for them to come back within a week. When she moved in she requested the bed be removed so she could use her own, they skirted around this and then eventually ignored the reasonable request. A plumbing contractor offere his services free of charge and all water issues were successfully repaired first time round. Upon finishing university and her tenancy the agents are now trying to charge her an additional £180 calling it missed rent. She's laid the exact amounts asked of her by the agents semesterly as and when her loans came in, they're adimant there's an outstanding balance even though bank transactions state she's fully paid. They're now saying the old case manager messed up setting up the payments and that they're not responsible for the error. I've dealt with agentsike this before. They will try everything they can to keep students deposits while screwing over the people they're takes with aiding in living at the house. They didn't do inventory for the last lot of Tennant's and when they trashed the house nothing could be proven, sure communication from Linda and Ivan both jokes at their job and don't care about providing a good service. All they want is the £££ and now the students deposits. If I were a student looking to rent from this place I'd stay clear they will screw you over and try to STEAL your deposit. When .y partner moved in half way through July the agent informed her that only half the rent for that month was required and the rest of the payments would be as normal fill rent prices. They've since back tracked on this and are attempting to fraudulently keep her deposit. Stay away if you want to keep your money and sanity. Update. As a contractor I've performed 2 sets of works for this estate agents. They owe me £185 and are refusing to pay up. I'll be proceeding with small claims soon Edit. In answer to the estate agents reply. You're right I'm not one of your tenants, my partner was and she had given full consent for me to speak with you, from my communications with the landlord it's been proven that Linda lied repeatedly. You're also correct that I'm not one of your contractors. I'm self employed I work for myself and not for a company, the reason the landlord called me in was because the cowboy contractors you repeatedly get in to do repairs didn't after repeated visits fix anything. This was repaired and remains to be so to this day after the works that I performed. According to the contract you have with the landlord point properties are responsible for ALL repairs and maintenance, so regardless of if it was you or the landlord your contract binds you to pay up. See you in court idiots
Hi Paul, You are not one of our Tenants and we do not have authority from any of our former or current Tenants to speak to you concerning any related matters. Full details of the rent discrepancies have been communicated to the tenants directly. Our deposits are lodged with the TDS and as such these are held independently from ourselves and the TDS have the final say on the allocation of any disputed deposit funds. You are also not one of our Contractors and have never been instructed to undertake any repairs in any of our properties. We have also spoken to the Landlord of the property who has confirmed that they did not instruct you to carry out any work nor do they know who you are.
5/5
GoogleWorking with Collby from Point Properties is a joy! He is quick to respond and take action, does what he says and says what he does. Highly recommend if you are looking for a letting agent to partner up with.
5/5
GoogleJust sold a house with Colby Milton at Point properties super efficient / gave great advice / extremely responsive would definitely use for next transaction
Hi Ari, Thank you very much for your kind review. We will pass on the comments to the team.
5/5
GoogleWe bought our home through Point Properties in the spring of 2024. The team was helpful and communicative throughout - from the initial viewing with Brogan, through to making an offer and finalising all the details. Brogan and Keeley helped to clarify any questions and were always quick to chase up any delays.
Hi Emily, Thank you for taking the time out to leave a positive review for us. We appreciate your feedback and will make sure your positive remarks get shared with the team. We are glad to hear Brogan and Keeley delivered for you when helping you buy your property. We hope that you enjoy the property and wish you all the luck in the future. Thanks again - From the team at Point Properties.
5/5
GoogleI bought a property recently with Point and received a very professional service with all queries responded to swiftly. They are very knowledgeable with regards to the local areas - I would recommend.
5/5
GoogleLovely people to deal with. They are quick to respond when needed a repair.
Hello Srirangan, Thank you for taking time to leave your 5* review - it is much appreciated. We are happy to hear your issues were resolved quickly. Thank you, The Point Properties Team
5/5
GoogleTrusted, reliable, friendly and fast
Hello, Thank you very much for your kind review. We are glad to see you had a positive experience with us as a tenant. Thanks again, The Point Properties Team
5/5
GoogleVery fast response, super professional couldn't be any happier! Keep it up ππ» β¦
Thank you very much for the kind review - we are glad you are happy with our services. The Point Properties Team
5/5
Google1st Class service as always with Colby
Hello Bernie, Thank you for taking time to leave your 5* review - it is much appreciated. Thank you, The Point Properties Team
1/5
GoogleContinously sent unproffesional and untrained handymen to fix a house that needed tearing down with water leaking through the ceilings and a gas leak. Gas and electric was swapped to pay as you go, even though we paid bills included we were expected to top it up ourselves then be reimbursed. Left us in the middle of winter with no gas or heat due to a dispute over their Β£6000 gas debt with the landlord. Completely takes advantage of students.NegativeQuality, Professionalism, Value
Hi Josie, Weβre very sorry you were disappointed with our service and it certainly wouldβve been beneficial to have spoken to you about how we couldβve improved your experience with us whilst you were still in the property. We are very keen to ensure we are always doing our best, if you do have any feedback that would help us improve our service in the future please do send us an email: mail@pointproperties.info
5/5
GoogleNicole dealt with my enquiry swiftly and efficiently from start to finish and went above and beyond to accommodate my parents needs. The viewing was arranged quickly when I'd been having troubles getting any viewings with other agencies, who seemed disinterested in helping. The tenancy was organised quickly thanks to excellent communication from Nicole and my parents are looking forward to moving into their new home soon. She has given me confidence that Point Properties will be helpful and effective should any issues arise throughout the tenancy.PositiveResponsiveness, Quality, Professionalism
Hi Morgan, thank you for your feedback. I'm glad we were able to assist you in your search for your parents and will pass a special thanks over to Nicole.
1/5
GoogleAbsolutely the WORST agent ever. I paid my rent each month for three years and got a summary saying that this was paid. When I moved out, I had the flat professionally cleaned and now they are saying I owe Β£400 in electricity, which is impossible and owe a month's rent....which is IMPOSSIBE too, as they sent me summaries of this paid. They won't give me my deposit back. SHOCKING PEOPLE!!!!!!!!!
5/5
GoogleGreat company - Colby helped me with information on Article 4 and investment opportunities in Liverpool. If I buy a property will be definitely using these guys, take time to listen and offer advice unlike other agents.
Hello, We appreciate your feedback and thank you for taking the time to leave us a 5* review. From all the team at Point Properties
5/5
GooglePoint Properties has been outstanding in providing property management services. Their team is professional, responsive, and ensures the estate is managed efficiently and to a high standard. We're extremely satisfied with their reliableΒ service.
Hello, We appreciate your feedback and thank you for taking the time to leave us a 5* review. From all the team at Point Properties.
5/5
Googlejust started renting with point properties and its been going wonderfully so far,. for a first time renter, the support has been great from the point properties team especially collby :)
Hi Caitlin, Thank you for taking the time out to leave a positive review for us. We appreciate your feedback and will make sure your positive remarks get shared with the team. We always strive for delivering the best service and we are glad you have experienced this with us. We are glad that you have moved into your new home successfully and hope you enjoy your time there. Thanks again - From the team at Point Properties.
5/5
GoogleIβve been renting through them for around three years now and itβs been a really smooth experience. Theyβre easy to talk to, quick to sort things when something needs fixing, and overall just reliable. No complaints from me- happy to give five stars.
5/5
GoogleThese were a great estate agents when I lived in Liverpool. 2 years on, they have helped me out again. Very trustworthy and attentive service.
2/5
GoogleI haven't even moved into there property and still managed to be difficult. I was meant to be moving into a property that i could no longer move into for various reasons, and upon explaining how it would be difficult to liase with the current tennants to sort out a replacement, PointProperties were just very unhelpful, the lady i dealt with throughout, was very unhelpful, and either didn't listen, understand or care that i couldn't do anymore about finding someone to take over the contract, and still told me todo more even though i was already doing everyting i pyscally could and she had asked me todo, i told her that i was waiting or the other housemates to let me know and arrange things and that it was down to them now to let me know who they wanted. Which I wasn't being told. This situation nearly went on for nearly a month and caused me so much more additional stress and anxiety. I had made a complaint about this and got a very genralised apology from PointProperties, however not the person i actually dealt with who caused all the stress and anxiety, i had requested an apology from said person, and i am still waiting nearly 3 weeks later for an apology.
5/5
GoogleProperty managers with full transparency, excellent working relationships and very helpful.
Hello, We appreciate your feedback and thank you for taking the time to leave us a 5* review. From all the team at Point Properties.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Point Properties's Liverpool office has 74 reviews across 1 platform: 74 on Google.
Point Properties Liverpool is rated 4.3 out of 5 across all 74 reviews, and 4.3 out of 5 on Google from 74 reviews.
Point Properties Liverpool, 184-186 Smithdown Road, Liverpool, L15 3JR.
