Trusted Agent profile · Liverpool
★★★★★
419 reviews across 2 platforms
36 Allerton Road, Mossley Hill, Liverpool, L18 1LN
Jones and Chapman Lettings's office in Liverpool, at 36 Allerton Road, is rated 3.7 out of 5 across 419 reviews on two platforms, including 349 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Jones and Chapman Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
1/5
GoogleLeft a message for a call back a week ago, still not been contacted
Thank you for making us aware of your experience, please do contact us via complianceresidential@sequencehome.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleEllie Lawler has been a huge help through the purchase of my latest property through auction. Thanks Ellie for being so helpful and accompanying!! Will definitely recommend!!
5/5
GoogleThe staff were very helpful and kept us informed of the progress of our sale
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJones and Chapman have been friendly and very responsive. We are very excited to be moving into our new home!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
4/5
GoogleVery impressed and pleased with their service and communications. They're an informed, friendly, efficient team.
Thank you for your superb review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll of the staff we dealt with in the Allerton branch were extremely helpful and easy to deal with, however Ellie Lawler especially couldn't have done more to help us throughout the viewing/offering process. She was responsive and professional throughout, helping with the various services they could offer us and I wouldn't hesitate in recommending both Ellie & the Allerton Road to a friend.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotNo stars
I’d give no stars if I could. I tried to arrange a viewing but no-one returned my numerous voicemail messages or replied to e-mails. I then discovered that someone who works at the estate agent had put an offer in on the property. Maybe this is why they weren’t keen to contact me, despite the seller still wanting viewings to take place.
5/5
GoogleMet Alex Holt on a Tuesday to talk about letting one of properties and she had it let by the weekend. Great to work with, always prompt, polite, thorough and professional. Thanks again!!
Hi Iain, thank you so much for the 5* review of the Allerton branch! It's great to hear that the team have always been helpful & positive! We wish you all the best for the future.
5/5
GoogleDealt with Nicola and Alex throughout the process of letting out my flat. Both were lovely and helpful at all stages.
5/5
GoogleRecently sold my house through this office, Steve gave me an honest valuation and good advice on how to market my property. The whole team worked hard to get me into my new home. Well done. Will recommend.
Thank you so much for taking the time to leave us a five-star review.
1/5
GoogleTerrible admin, they have the wrong email address for their client and so have been spamming me with emails for over a month and dont reply to my requests to remove my address. I cant seem to get rid of their emails so am writing a terrible review in the hope that someone might see it and act on thisNegativeResponsiveness
5/5
GoogleI recently used Jones and Chapman to market my property in Liverpool. The whole experience has been positive so far, with a very competitive fee. Everyone there has been helpful, specifically Cheryle who valued the house and Mike who accompanied the viewings. They had a lot of knowledge about the area and had a backlog of people interested. I have no regrets going through Jones and Chapman to sell my house.
5/5
GoogleHaving contacted several estate agents as a prospective buyer, Jones & Chapman were consistently the most responsive and professional I came across. This was a major factor in choosing them to also sell my property. They have been helpful and informative throughout both the selling and buying process. I wouldn't hesitate to use them again if I ever sold another property.PositiveResponsiveness, Professionalism
5/5
GoogleHad the girls recently rent out a property of mine as I’ve used this company for many years and they always do a great job, professional, honest and communicate with you well They always get me the right tenants and do so quickly so I don’t have any voids They very much deserved the chocolates and flowers I got them for doing such a great job 👍 Jim
1/5
TrustpilotMy 80 year old mother trusted these…
My 80 year old mother trusted these guys to help her with renting out a property that was her only source of income after my father died from dementia, absolutely disgusting, told my mother to "sort it out yourself"Wouldn't touch them with a a barge pole. dont go anywhere near them, absolutely putrid company :(
1/5
TrustpilotWould NEVER recommend...
We were recommended a solicitor by J&C Heswall - who was based in Leeds ?? This solicitor was beyond useless and provided an appauling service resulting in unnecessary and unacceptable delays and expense. I found out that J&C received a commission in excess of £400 from this solicitor; perhaps this motivated J&C more than looking after their customers....
4/5
GoogleAnn’s calm reassurance was very helpful as Exchange deadlines for my purchase came and went due to legal complications and communication problems. I was lucky, not needing to move, yet and being at the bottom of the chain but it must have been grim for others. Huge thanks, Ann.
5/5
GoogleI've been ealing with Ellie and I'm really happy with how she's understood what I'm looking for and made suggestions in both my next steps and properties I might like. It's a stressfull time and she's made it so much easier. Also the mortgage company I was referred to by Ellie has saved me a considerable amount tooPositiveResponsiveness, Professionalism
5/5
TrustpilotVery efficient
Church Road, Bebington. My sister it’s moving back to England from Spain, and has made a offer on a retirement home, and she and myself are extremely thankful for Octavia and her patient’s and helpfulness she is very efficient and caring. Thank you so much.
1/5
GoogleReally disappointing service. Called daily about properties available and was told they would call back to arrange viewings. Left my contact details with them 3 times and never received a call. Finally called again and was told all 3 properties that I was hoping to view were all sold. Real shame, wouldn't recommend to anyoneNegativeResponsiveness, Quality, Professionalism
1/5
GoogleI feel like if your a seller with this company they will not have your personal interest at heart if your a buyer by all means the service is great. One they have you registered they are no help at all and they lie and tell you what you want to hear. All for the buyer not for the seller.
5/5
GoogleJones & Chapman were excellent in communicating with me and arranging a valuation. I had selected them to help sell my house, but family circumstances changed and I cancelled selling my house for the time being.
1/5
TrustpilotI actually dont know how they sell…
I actually dont know how they sell houses and I certainly wouldn't be asking them to sell mine! I messaged over one property my mate messaged and called over three. Thats four houses and they did not reply once shocking. My advice do not waste your time
1/5
TrustpilotUnprofessional/Useless
So far not good at all. Do not let your property with Jones and Chapman. My Tenants moved in 2 weeks ago and I have still not received my rent! Every day on the phone, another excuse. Still nothing. Emails, another sorry and excuse.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Jones and Chapman Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
