1/5
TrustpilotTreated disgustingly
Treated disgustingly, left with damp and mould in the house, compensation for a non working boiler not given. Glad to be away from these letting agents, worst experience I’ve ever had.
Trusted Agent profile · Liverpool
Jones and Chapman Lettings Liverpool reviews
★★★★★
420 reviews across 2 platforms
36 Allerton Road, Mossley Hill, Liverpool, L18 1LN
Jones and Chapman Lettings's office in Liverpool, at 36 Allerton Road, is rated 3.7 out of 5 across 420 reviews on two platforms, including 349 Google reviews rated 4.1.
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleOlivia and Eryn are fast movers and very much on the ball. They re-letted my property out within 2 days. Thank you.
1/5
TrustpilotDreadful
Dreadful Communication is horrendous Nobody answers the phone, calls you back or answers e-mails.Worst company I have ever had the misfortune to deal with.Never again!!!Would not recommend
1/5
GoogleWhat is going on over at the office? Everyone seems to be lost? No one got back to me about a property , poor communication
5/5
GoogleI recently as a first time buyer bought a house from jones and chapman , I dealt with carol who was more helpful than I would of hoped ! Very smooth transition from survey to completion. Would defiantly recommend
1/5
GoogleWhy Google tracks my move to offer me leaving comments? Is it legal?
1/5
TrustpilotI was unfortunate enough to have to…
I was unfortunate enough to have to deal with Jones & Chapman in Heswall after the closure of the West Kirby Branch.
5/5
GoogleSupportive and good communications following the turbulent period caused by covid. Good negotiations made with a vendor on my behalf to secure the property I wanted. Would recommend and use JC againPositiveProfessionalism
5/5
GoogleVery helpful and consistently good communication. Would recommend!
5/5
Google10/10 service from Laura from the Allerton office, who we found to be very professional but also down to earth, and was very informative throughout the whole process.
4/5
GoogleThey where friendly and polite and told me not to bother installing a new kitchen and bathroom and re decorate the whole house as some other estate agents told me
1/5
GoogleWe have been let down with the baby as Vendor has failed to attend today at Faraday street. Hasen't even tryed to contact us and also faild to respond.
5/5
GoogleWell done , very impressed, excellent service, highly recommend, fast, friendly, and good fees, thanks to all the team including Lauren and Cheryl who worked hard to impress - well done
5/5
GoogleTime after time Michelle at Jones and Chapman has been brilliant and anyone who we've recommended her and J&C to, say the same thing. Couldn't recommend enough!!
5/5
GoogleGreat staff and service
5/5
GoogleWe had a very tricky sale with lots of obstacles But the staff were very helpful and Carol the manager was an excellent coordinator in the last few weeks.
5/5
GoogleExperience as a first time buyer was made really easy by Carol, always went the extra mile to help me out, would recommend for anyone. Thank you!
1/5
GoogleDidn't respond to my email or telephone enquiries to say if the flat was available or gone shame really
5/5
TrustpilotExcellent service
Excellent service. Dealt with my purchase so smoothly kept me updated, very friendly service. Would highly recommend.
5/5
GoogleThe service and assistance from Nicola V and the team has been fantastic, I would very much recommend them to anyone looking to let a property.
5/5
Googleall appointments were kept and punctual. A new tenant was found within a couple of days. I Will have no hesitation using Jones & Chapman again
1/5
GoogleAbsolutely no response to emails, or guidance given regarding Covid-19 & rent. Not even a statement or advice on their websiteNegativeResponsiveness, Quality, Professionalism
1/5
GoogleAwful called once and then heared nothing back from then.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
