Trusted Agent profile · Liverpool
★★★★★
420 reviews across 2 platforms
36 Allerton Road, Mossley Hill, Liverpool, L18 1LN
Jones and Chapman Lettings's office in Liverpool, at 36 Allerton Road, is rated 3.7 out of 5 across 420 reviews on two platforms, including 349 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Jones and Chapman Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleMany thanks to Ann K on the Sales Progression Team and to Carole and her Team at Allerton Road branch, I really appreciate all your help with my sale and for getting the job done quickly and professionally during the difficult days of Covid 19. Thank you again.PositiveProfessionalism
5/5
TrustpilotReview form the landlord
Review form the landlord Very happy with the service, thank you so much Vicki and Abigail for all your help and answering my questions and finding a new tenant
1/5
TrustpilotLeft multiple messages on Rightmove…
Left multiple messages on Rightmove asking to be emailed about a property because I work nights and can't be called during the day. Haven't bothered to respond.
5/5
GoogleMany thanks to Mr. jason john for very Good service
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAnn has been an amazing sales progressor, helping me as a first-time buyer understand every step of the process. She is patient, knowledgeable and reliable. Thank you Ann!!
5/5
GoogleJames has been great to work with. Reviewed the property and within a month, got us a tenant. Recommend Chapman Jones for letting services. Ask for James !!
5/5
GoogleHad a very easy, and professional service from Jones and Chapman. Eryn has been great in communication and detailing me in the process and really happy that they are carrying out the full management of my rental property.PositiveResponsiveness, Professionalism
5/5
TrustpilotJones and Chapman. Excellent Value for Money Polite Service.
I have used the services of Jones and Chapman Allerton, Liverpool for more than 10 years. They have helped me to buy, sell and remortgage my homes during that time. Excellent service. Always answered my queries promptly, in person, by phone or email. Carried out market research information to provide me with up-to-date, value for money information. Extremely knowledgeable and very polite.
1/5
GoogleNo show on house viewings, totally wasted my time
Hello Ian Harvey, I am sorry you feel this way please email me at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould love to thank Bobbi & Alex for all their help when me & my partner where looking at our first home together! They was both very friendly & professional and kept us updated throughout the experience, made things a little less stressful along the way! Thank you both.
5/5
GoogleInitially we booked a viewing with Michelle, who was super helpful and professional. She was everything I’d hope and expect in an estate agent (unlike some others I have experienced). …
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent customer service. Even though I opted for the tenant find service- James and his team went above and beyond. They were knowledgable, pro-active and always answered my calls. Money well spent. I would thoroughly recommend!
5/5
GoogleThe service we received from Jones and Chapman in Allerton has been first class. They work hard and delivered with the sale of our property and the their advise was indispensable when secure our new property. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleEverything looks smooth later you’ll regret
Hello Mohammed, I'm sorry to hear about your experience. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleVery good Service Well done👍 …
Thank you for leaving us your superb 5* review Saman. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSimon in Bebington branch
We were constantly in contact with Simon, who is now in the Greasby branch. Among all we have met in the sector, we felt that he genuinely wanted the best for both the buyer and the seller, rather than just completing a sale. It would be really great if we meet more of those who are as him in this sector.
5/5
GoogleVery impressed with Carol from the first meeting. She possesses a vast wealth of knowledge on all aspects of property (and life) and was always available to help and calm the situation, whatever curveball was thrown and whichever direction it came from. Know we picked the right Estate Agents and would have no hesitation in recommending or using again. A great team effort. Thank you.
Hello Mark, Thank you for taking your time to leave our Jones and Chapman team with a 5-star review. We are so pleased to hear Carol was able to help with everything that came during the process and we are over the moon that you would choose to recommend us!
1/5
GoogleVeeeeeerrrrryyyy bad. It took me almost 5 months to get my deposit back after leaving . You can't get hold of the letting agents on the phone, management company is awful but accounts department seems to be somewhat reliable. I rang them weekly (at least) and was told i'll be called right back(james from management had a habit of promising things and not deliver).
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@jonesandchapman.co.uk, then we'll be more than happy to help you.
2/5
GoogleI would NOT recommend. From the start with the brochure it was all wrong. I had to tell them all of their mistakes. The viewings all happened to be on a Friday afternoon and wouldn't show anymore once one offer had been made. Whoever shown them peed on the toilet, didn't flush and left the seat up for the next viewings. Terrible communication from start to finish, email replies didn't happen or took days and phone calls out of about 20 I made only one was ever answered, they also didn't get back to voicemails. I'll never use these again. Go with purple bricks, much better.
5/5
GoogleOlivia and her team were absolutely amazing!!! So helpful throughout the application process. I would highly recommend using Jones and Chapman if you are considering letting in Liverpool. Definitely 5 stars from me 😀PositiveProfessionalism
1/5
TrustpilotAvoid these timewasters!
Jones & Chapman arranged a viewing of a property I was interested in - and then they failed to turn up. No-one picked up the phone in the office, no apology, I had to call them to find out what had gone wrong. The appointment had not been entered into the diary apparently. They did send me some pics - but I was out of pocket in terms of fuel and Mersey Tunnel fees. When I requested they reimburse me for my expense due to their failure they failed to respond. Avoid them - unless you enjoy cowboy movies . . . New review
1/5
GoogleUnfortunately nothink to do with renting nor selling. To do with parking and the shocking attitude on one of the staff that had entirely nothink to do with her.!! Wasn’t her car so Why she come out with a stinking attitude towards me.I kindly asked if the parked car outside that was causing an obstruction could kindly be moved.!! The lady whose car it was never had no problems in moving but this other lady made it quite obvious she wanted an uproar over moving the vehicle stated to myself that Land Rover could even get through .. when proved wrong her attitude was shocking.!! Very professionalNegativeQuality
1/5
GoogleI tried contacting Jones & Chapman (Allerton Rd) on 28th and 29th March on a number of occasions only for the call to ring out to voicemail. After numerous attempts I finally got through to somebody on the 30th who advised that he was in the lettings department and couldn't assist but would pass my details on to the sales team to return my call. Having had no return call I called back on 1st April and spoke to a representative in the Sales department who was unable to answer any of my basic questions about the property. He advised that he was new and would obtain further information and return my call to advise further and also an appointment date to view the property. Having had no return call I called back again on 6th April and got through to the same person after several attempts. I was told the exact same information and it was apparent that no attempt had been made to contact the Vendor to arrange an appointment. He advised that he would now treat this as urgent and also escalate the viewing. Having still had no response I called back again on 11th April on 3 occasions reaching answer machine every time. I left an urgent message on their voicemail on the last occasion asking for the Manager to return my call. Needless to say 3 days later no response from anybody. I appreciate that I am not a Client and they have no obligation to me in terms of customer service but if this is how they are operating their business I would not instruct them to sell a property on my behalf. I am now contacting the Vendor direct.
2/5
GoogleI would NOT recommend. From the start with the brochure it was all wrong. I had to tell them all of their mistakes. The viewings all happened to be on a Friday afternoon and wouldn't show anymore once one offer had been made. Whoever shown them peed on the toilet, didn't flush and left the seat up for the next viewings. Terrible communication from start to finish, email replies didn't happen or took days and phone calls out of about 20 I made only one was ever answered, they also didn't get back to voicemails. I'll never use these again. Go with purple bricks, much better.
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Tell us what you need and we'll put you in touch. Jones and Chapman Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
