Trusted Agent profile · Liverpool
★★★★★
419 reviews across 2 platforms
36 Allerton Road, Mossley Hill, Liverpool, L18 1LN
Jones and Chapman Lettings's office in Liverpool, at 36 Allerton Road, is rated 3.7 out of 5 across 419 reviews on two platforms, including 349 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Jones and Chapman Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleI am very happy with the customer service we received. James was very professional, polite and helpful. After contacting James he was very quick in viewing the property and marketing it. He was at hand for any queries regarding the landlord licensing and terms of business. It’s been a fast and smooth turnaround.
5/5
GoogleWe have recently remortgaged with Rebecca and she was incredibly helpful with talking through our new deal, and anything that we need to add on for protection cover. It’s a worrying time at the minute with interest rates but Rebecca helped answer all our questions, discussed our options and made us feel reassured. High recommend!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleReally surprised by the lack of professionalism and arrogance regarding sales at this agents. I’m a first time buyer, starting a new family and was expecting a helpful and informed introduction to buying our first home. Find the reasons below. We first contacted the agent Michelle, and informed we are strongly interested in a house on the website, have been accepted for a mortgage, and would like to make a cash offer, what was around 5% shy of the asking price, what was O.I.R.O. Michelle then informed us the offer was too low and that the seller wants the highest bidder, so we immediately requested a second viewing and informed we could improve our offer. Michelle then informed there was higher offers already, but wouldn’t disclose the details, then questioned the integrity of our mortgage. As we were strongly interested in the house, we asked to arrange a meeting to prove credentials of our mortgage and confirmed we would visit the branch before the second visit on the property, which was today at 12pm. At 10am we received a message via TXT saying the meeting was cancelled. Upon calling the estate agents and asking for Michelle, we was informed the property owner has accepted a cash offer. Showing our distress at why we wasn’t informed to we couldn’t make a counter-offer, Michelle rudely recommended another house the agents are selling (what was £50,000 more than the house we were interested in!) Sure enough we have cancelled the 12pm meeting. I would highly recommend NOT to use this agents, especially if you’re a first time buyer, as we have been misinformed and undermined from the minute we have contacted and shown interested in the housing market. Very bad experience!NegativeResponsiveness, Professionalism
Hello, we are very sorry to hear that you believe the service of our Jones and Chapman team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@jonesandchapman.co.uk and we can look into this further for you.
1/5
TrustpilotI enquired about a property for sale…
I enquired about a property for sale via right move, I enquired again and again and got no reply, I then saw on the website the property had been reduced and called but they were permanently busy. I got through today to be told its now sold and when I mentioned the issue with right move they suggested I could have emailed them directly. So If you are a seller be warned, emails from prospective buyers appear to go missing and as a result you may then be wrongly told there is no interest and be advised to reduce the price, so by going with them you may receive less than you should . Buyer or rather seller beware
5/5
GoogleWe had a great experience with them. Helped to buy a house start to finish and have been supportive. Took the stress away. Elaine has been great and helpful. 😊 …
Thank you so much for taking the time to leave us such a lovely 5* review. We're delighted to hear that our Jones and Chapman team provided a five-star service!
1/5
GoogleDo not use this company. 6 months later, they still owe us money and Carol Walton - the manager - ignores our emails. We sold our house thought them, and the information they gave us was incorrect - meaning we paid more than they told us. They were unhelpful, money grabbing and incompetent. We have not had an apology, and have now sought legal action against them. Unbelievable - a company that is meant to help you through a stressful time, only adds to it! So disappointing.
Hello Eleanor, thank you for taking your time to provide our team with feedback. Whilst we are very happy that the Allerton Branch sold your house for you, we are concerned about the other matters you have raised. We would like to get further information so we can look into this for you. If you would like to get in touch with us on socialmedia@jonesandchapman.co.uk then we will be more than happy to help you.
5/5
GoogleI bought a flat just over 2 years ago that was being advertised by Jones and Chapman. The sale went smoothly and was completed in a timely fashion. So for this reason, when I needed to let out the same property as quickly as possible I didn't hesitate to contact them to put it on the market for me. An agent (Nicola) was round to discuss everything the very next day and stayed in contact with me throughout the process to advice and reassure! All the members of the team I've dealt with are highly experienced, friendly and helpful. Nothing is too much of an ask (and I asked a lot - I'm new to all things property!) I would recommend the branch to anyone selling or letting, I now have a great tenant in my property and the whole process took less than two months. Very pleased I chose them!
Hi Emma, Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our Allerton Lettings team provided a 5-star service!
1/5
Googlepoor communication, entitled staff, not even apologise or thank you, do not buy sell or rent from them
Dear Dinis, we apologise for any miscommunication and behaviour from our staff. We are continuously training and striving to provide the best service possible. Thank you for bringing this to our attention. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
1/5
GoogleBe careful if buying through this estate agents as they will try and encourage offers to be made by other buyers to outbid you when an offer has been accepted from a seller. Though completely legal, quite an unethical practice for an estate agent, known as gazumping in the housing sales industry.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
3/5
GoogleI was only warned that reading and signing agreements only take place 24h before the moving in date (which is very inconvenient for someone who is try to arrange things to move the next day). The agreement document was only available in the …
Hello Rosaira, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleQuick & flexible. Smooth, no issues. Would approach again.
Thank you for your positive feedback! We are happy to hear that you had a smooth and hassle-free experience with us. We would love to have you approach us again in the future! Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
GoogleHostile and unprofessional staff, to the extent that going in to their office is like being in The Office.
Hello Paul, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience with our staff, as this is not the level of service we strive to provide. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleJason and Anthoulla have been great with their advice and guidance throughout my purchase! Would fully recommend J&C, Allerton!
Thank you for your brilliant 5* review and thank you for your recommendation Jonathon. Best wishes, Lucy, Customer Relations.
5/5
GoogleA current landlord with Jones and Chapman. Personally dealing with James and secondly Oliva in the office and would highly recommend. James has been ultra professional and always at the other end of the phone. Excellent service.
5/5
GoogleI have been helped by the lettings team at Jones and Chapman and found them to be extremely efficient, supportive, knowledgable and considerate. My experience of companies in this industry is sadly less than desirable on the whole but the team here firmly buck that trend and were extremely professional and delivered results. Nicola and Kate had sound, detailed knowledge of area specific rental markets and I feel strike an excellent and fair balance between the needs for tenants in terms of their home and landlords in terms of their business. They spend time and effort to achieve the right solution for all involved and if the property was not exactly what a person is looking for they would continue to search or work to find that for them. Equally should a tenants profile not be a good match for a specific property, they would avoid the common pitfall of just "getting it rented asap" and work to find the right match. The company strikes another rare balance (in my view) in terms of the benefits that can traditionally be associated with large OR small companies (but rarely both): They are part of a wider large corporation so offer extensive assurance and security in terms of their governance and processes, however the team I worked with were small, local and offered excellent, tailored customer service. In summary my experience of Jones and Chapman Lettings: Honest, knowledgable and efficient, large enough to deliver yet small enough to care. Thank you
Thank you Robert for taking time to review our service and for the 5 stars. It’s great to hear that you have found our services efficient, please do not hesitate to contact us if you need our services in the future.
1/5
TrustpilotOne star is too much for this agency
One star is too much for this agency. Constantly asking to view houses and get no reply or get told the property isn’t open for viewing yet but then it’s taken a day later. Very unfair towards clients. Rude on the phone with a can’t be bothered attitude. Home owners, please stop using this agency!
5/5
GoogleCarol Walton was the face of Jones and Chapman for me. She navigated me through all my fears about buying my apartment. She listened and advised, she was always a telephone call or an email away. I now own my apartment, which I love.......I couldn’t thank Carol and the Jones and Chapman team at Allerton Road enough !!!
1/5
TrustpilotAllerton Branch - Go elsewhere
I used the Allerton Branch to handle the sale of a property. From the offset, the service was poor. The ladies in the office were clueless, unhelpful and lacked professionalism. Their handling of the sale was by far the worst I have experienced as an experienced Landlord. Save your money - avoid at all costs.
1/5
TrustpilotI would give 0 star if I could
I would give 0 star if I could. I put an offer to a house in Little Sutton which they said the offer was accepted. I informed my solicitor, they asked for my funds, etc. Today (after a week later) the guy named “William Allanson” form Jones & Chapman called us saying “Sorry but there is a higher offer for the house”. I am so outraged. I now understand that they continued showing the house and getting new offers. This is unethical and unprofessional. Such companies and people should not be in the sector. STAY AWAY and if possible DO NOT WORK WITH THEM especially the one located in Little Sutton/Ellesmere Port
1/5
TrustpilotWe asked JCH to come out and value our…
We asked JCH to come out and value our home. The manager asked,over the phone, how much did you pay for the house, how much have you spent, and then without seeing the property said “ so you would be happy making 50k” what an idiot. We had arranged for 3 valuations including JCH. JCH sent a valued who works in another area and didn’t have a clue about the area we live in, hadn’t prepared any comparisons or anything, and can you believe he valued the house the same as the manager who hadn’t seen the house. The other 2 agents were both fully prepared to value the house and valued it 40% more than JCH, explaining how they had arrived at the valuation based on other sold houses in the area. Don’t use this company to sell your house, totally unprofessional.
1/5
GoogleRang five times emailed twice to view a property never even got a reply
Dear Ron Phillips, we apologize for the lack of response to your inquiries. Please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Scott, Customer Relations.
5/5
GoogleUsed Jason to remortgage and he was brilliant from beginning the application to completion
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleMy husband and I would would like to thank the outstanding team at Jones chapman Allerton for helping us to achieve the price we wanted for our house sale, and for all of the hard work and support they have given us throughout the process. We are so happy now that we chose them out of the 5 companys who gave us valuations. We experienced a warm, friendly and proffessional service from beggining to end. We are delighted with the outcome and can highly recommend. We definitely wouldn't of gotten the same level of service from an online agent. Jones chapman are always just a phone call away and worked hard to push things through for us quickly and effectively! A great team all round! Excellent from beggining to end!
5/5
GoogleMany thanks to Ann K on the Sales Progression Team and to Carole and her Team at Allerton Road branch, I really appreciate all your help with my sale and for getting the job done quickly and professionally during the difficult days of Covid 19. Thank you again.PositiveProfessionalism
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Tell us what you need and we'll put you in touch. Jones and Chapman Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
