Trusted Agent profile · Liverpool
★★★★★
418 reviews across 3 platforms
32, Allerton Road, Woolton, Liverpool, L25 7RG
Homesure Property's office in Liverpool, at 32, is rated 4.6 out of 5 across 418 reviews on three platforms, including 165 Google reviews rated 4.4.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotHomesure property is helpful to me in…
Homesure property is helpful to me in letting my property to a new tenant in Liverpool United Kingdom. I am satisfied with them with their service provided.
Thank you! We appreciate you taking the time to write us a review. Best wishes from Homesure!
5/5
TrustpilotRosanagh is been very helpful on…
Rosanagh is been very helpful on finding tenants to me.
5/5
TrustpilotWe are bowers property maintenance and…
We are bowers property maintenance and bowers property cleaning.We have worked with these guys for afew months never had issues, great properties, pays on time and communication is A* Please to be apart of a great team. Keep it up.
Thanks for the 5 star review!
5/5
TrustpilotJust moved in
Just moved in, the whole process was handled very efficiently and professionally by Cerys which has been massively appreciated.
5/5
TrustpilotAlways been great to work with
Always been great to work with, after 4 years of continued business! Thanks guys :)
5/5
GoogleExceptional service by Harriet and highly recommended, very efficient and extremely thorough when checking clients for renting properties
Thank you, Vikarm! We appreciate you taking the time to write us a review. We're very proud to have Harriet as part of our team. Best wishes from Homesure!
5/5
TrustpilotFast and efficient agents getting…
Fast and efficient agents getting tenants for my property, a pleasure to deal with, would recommend to any landlords.
Thank you, Paul! We appreciate you taking the time to write us a review. Best wishes from Homesure!
1/5
TrustpilotDO NOT USE HOMESURE.
When we moved into the flat it was a complete mess, cigarette butts in the carpet, cat poo, damp, no electric, no light bulbs or fire alarms, absolutely filthy, beds broken, a broken fridge and most definitely not in a livable condition. After numerous requests for damp to be fixed, cleaning the flat ourselves, no boiler or hot water for the full 6 months, no privacy within the flat and many more things wrong, no resolution was given, therefore, we decided to leave (of course). They have now with held some of our deposit return for cleaning and removal of some items (that were already in the property when we moved in) and the cleaning of the flat despite it being in a much much better condition and re-painted at our own expense. Completely useless agency and are willing to take on landlords who are not willing to follow the contract. This was just to name a few complications we had over the 6 months we rented from them. DO NOT USE HOMESURE.
1/5
GoogleWas disappointed with the viewing. I arranged two viewings on the same day but on that same day the agent rang me saying one of them is cancelled. However instead of saying he is awfully sorry it is totally their fault he took no ownership and blamed the tenants. He felt no need to apologise for it and was very casual about it like it's not unusual for them. When I actually told him I am not happy about it his response was "things dont always go as they plan". It is a major red flag.
5/5
TrustpilotEfficient, professional. Easy to work with.
Efficient, professional easy to communicate with. Understood our needs.
5/5
TrustpilotI have just used Homesure letting…
I have just used Homesure letting service to rent out a property for me .From the valuation process to the new tenant moving in it has been handledprofessionally , speedily and I’ve been kept informed through the process .All the staff nice dealt with have been first rate and would recommend Homesure to anyone and will use them again in the future
1/5
FacebookWould avoid this company like the plague! Our experience with them has been a nightmare from start to finish and as left over a thousand pound out of pocket. First off I had to wait over a month! To view the property I was interested in, We viewed the property whilst the current tenants were in the process of moving so couldn’t get a proper grasp on the property, however due to the location etc. We decided to pay the holding fee to take the property off the market and request a second viewing for when the tenants moved out. After waiting several weeks to view the property again because the company couldn’t accommodate, the estate agent turned up half an hour late and brought the wrong keys, so this got pushed back again and it’s now 3 days before we were due to move in before we’ve got the second viewing. 3 days before and once again the estate agent turned up half an hour late. We were able to view the flat eventually and was gobsmacked by what a sh*thole the apartment was considering we were promised a thorough check was carried out on the place! Cupboard doors hanging off, spotlights hanging out the ceiling, oven thick with grease and walls which were supposed to be white were yellow due cigarette smoke (all of which we took photos of)... And all the estate agent could say was I think it’s to a very high standard and that we didn’t request the work to be carried out on our pre tenancy agreement form. After several emails back and fourth with the management whose attitude match that of their staff, we were told that our emails were being reviewed with their company director who would reply to us beginning of the week... it’s now the end of the week and we still haven’t heard from him/her... Absolute shambles of a company and would not trust them with letting your new home!
5/5
GoogleI’ve lived in the rented house through Homesure for years. The staff are really friendly and supportive. I've been happy with their service and strongly recommend the agency to people who are looking for a property.
Thank you Sunghwan! Very kind of you to take the time to write this. Have a great weekend!
5/5
GoogleNick and the Homesure team are excellent; I have used them to let and manage our rental properties and I have been very impressed with their communication levels and high standards of service. They are a friendly and professional team and always go the extra mile, highly recommended.
Many thanks for the kind words, Sophie! Good things ahead :-)
5/5
TrustpilotAndrew Farrell
I have been dealing with Homesure for many years now and have always found them very professional in all areas they cover. Would have no hesitation recommending them to take care of all your needs. Andrew Farrell
5/5
TrustpilotLucy Kelly arrived promptly to show us…
Lucy Kelly arrived promptly to show us around a property and was very helpful and knowledgeable.
Thank you, Flo! We appreciate you taking the time to write us a review. We're proud to have Lucy as part of our wonderful sales team! Best wishes from Homesure!
5/5
TrustpilotI have been a Domestic services …
I have been a Domestic services contractor for sometime now for Homesure and i have always had a positive experience. The office staff are all very professional and experienced, always very welcoming when i visit the office and at hand to help with any needs. It has been a pleasure so far and i look forward to continuing providing a professional service for them. Paula.
5/5
TrustpilotVery informative company
Very informative company, who reply speedily with detail. Thanks especially to John for helping me for a couple of months as I exited my contract on a house share.
5/5
GoogleI used Homesure for their Let only service. They have found me a great tenant & helped me out by completing all the required safety certificates for me before moving my tenant in.PositiveQuality
Thank you for your kinds, Karon! Always help to help in the future with anything at all.
5/5
TrustpilotAmazing customer service I had a phone…
Amazing customer service I had a phone call a couple of weeks ago with a young girl named Ellis and she was lovely so reassuring and helpful made everything so much easier. Would definitely recommend.
Thank you for your kind words about Ellis, it's good to hear that Ellis reassured you and provided great customer service! Peter
4/5
TrustpilotAbbie is excellent
Abbie, my agent liason, is very professional and very experienced in the area. She makes the hands off land lord experience excellent
Thank you, Eugene! We appreciate you taking the time to write us a review. We are very proud of Abbie, and are pleased that you can see what we see in her! Please let us know if there's anything at all that we can do to turn this 4* review into a 5*! I know Abbie would appreciate it!
5/5
TrustpilotExcellent customer service
The fast response time that Abbie dealt with my enquiry.She went above and beyond to help me, and gave me valuable advice.
Thank you! We appreciate you taking the time to write us a review. We are very proud of Abbie, and are pleased that you can see what we see in her! Best of luck with your search!
5/5
GoogleI have been using Homesure as my trusted letting agent for over 5 years. I picked them because they are an independent letting agent and therefore offer a more personalised service with local expertise. Would recommend
5/5
TrustpilotBoyce PM&e.
Having worked with numerous letting agents, I find the staff here are friendly, approachable and more organised to the point of resolving problems that are presented by tenants without the passing of any book. 10/10
Hi Nick, Thanks so much for taking the time to leave a review, it's really appreciated! Peter - Homesure Property
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